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Xero Reviews & Product Details

Xero Overview

What is Xero?

Xero is a global small business platform with 3.95 million subscribers which includes a core accounting solution, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform to help them run their business and manage their finances. Additionally, with Xero, accounting and bookkeeping practices gain access to efficient compliance tools, smart practice management software, and a cloud-based single accounting ledger for every client, in one place. Product features for small business: - Automatic data entry – Xero can eliminate data entry by pulling records of sales and expenses directly from banks, invoicing apps, point-of-sale systems, ecommerce sites and receipt scanners. - Bank connections – business transactions are copied directly out of the business bank account over a secure online connection so no one has to key in data. - Smart bank reconciliation – the software learns how users classify certain expenditures and makes suggestions. This can make bank reconciliation a simple click-to-confirm process. - Online billing – the software can be used to send invoices and offer customers multiple payment methods (such as credit/debit card and direct debit). It can also send automatic payment reminders for unpaid invoices. - Automated financial reporting – balance sheets and financial statements can be produced with the push of a button. Tax returns can also be pre-populated in some regions. - Business dashboards – vital stats in real-time such as money in, money out, money due, and money owed are constantly available on a visual dashboard. - Integration with other apps – Xero integrates with hundreds of other third-party business apps to help run a business with their unique industry and business administration challenges. Business apps include options to build a customised experience from inventory and logistics to cash flow, project management, customer relationship management, e-commerce and more.

Xero Details
Product Website
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Xero Community
Languages Supported
English
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Product Description

Share access to your latest business numbers with your team and your accountant so everyone is up to speed with Xero. From work, home or on the go.

How do you position yourself against your competitors?

Many of our competitors are legacy desktop software providers that moved over to the cloud as an after-thought. Xero has been built ground-up for the cloud to meet the increasing needs of the real-time business world.

Each Xero subscription comes with unlimited logins. Other software providers cap the number of logins per subscription. This thinking is leftover from the desktop era when software had to be licensed for multiple computers. A major advantage of the cloud is that it’s easy to access and facilitate collaboration between different people and teams – like a small business owner and their accountant. Requiring a business to pay for extra users doesn’t promote collaboration, it actually hinders it.

Xero’s integration partnership also sets us apart. We integrate with 800+ third-party software providers, including Square, Constant Contact and ADP. You can build a best-in-breed business solution that is completely automated, with Xero at the center.


Seller Details
Seller
Xero
Company Website
Year Founded
2006
HQ Location
Wellington
Twitter
@Xero
78,261 Twitter followers
LinkedIn® Page
www.linkedin.com
6,101 employees on LinkedIn®
Ownership
ASX:XRO
Total Revenue (USD mm)
$529
Description

Xero is a cloud-based accounting software platform for small businesses with over 3.5 million subscribers globally. Through Xero, small business owners and their advisors have access to real-time financial data any time, anywhere and on any device. Xero offers an ecosystem of over 1,000 third-party apps and 300 plus connections to banks and other financial partners. In 2020 and 2021, Xero was included in the Bloomberg Gender-Equality Index and in 2020, Xero was recognised by IDC MarketScape as a leader in its worldwide SaaS and cloud-enabled small business finance and accounting applications vendor assessment.


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Recent Xero Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"No refunds, bad integrations"
Simple to use software, basic features, filing BAS is straightforward
SS
Sriram S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Financial Accounting"
Ease of use and easy bolt on to other apps
LD
Lauren D.Small-Business (50 or fewer emp.)
4.0 out of 5
"Xero Review"
Auto Bank Reconciliation and importing data from external equals card

Xero Pricing

Exclusive savings on Xero through G2 Deals

Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform. Get 75% off for six months when you sign up now!

How to claim this offer

Claim your offer by completing sign up through to purchase directly through our landing page. This offer is only available to organisations new to Xero.

Deals
75% off

Xero Media

Xero Demo - invoice-with-cc.png
Xero invoice with credit card
Xero Demo - Business-Performance-Dashboard.jpg
Business performance dashboard
Xero Demo - Projects---Task-&-Expenses-(prof.-services).png
Xero Projects Task and Expenses
Xero Demo - Dashboard-mobile IOS.png
Xero's mobile IOS sales dashboard
Xero Demo - Desktop--to-review.png
Expenses desktop - to review
Xero Demo - Screen-Shot-2019-05-22-at-3.39.09-PM.png
Reporting - chart of accounts
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Video Reviews

730 Xero Reviews

4.3 out of 5
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730 Xero Reviews
4.3 out of 5
730 Xero Reviews
4.3 out of 5

Xero Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
DB
CEO
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xero?

Xero is easy to teach to people, as a consultant, I do this frequently. I use it personally for my own business as well. It has all the features that most businesses with less than about $5M to $10M (in my experience) will need, without overwhelming you with features that are only useful to a very small percentage of the population.

Bottom line: Full featured, easy to use, easy to teach, I'm a fiscal consultant that uses it every day. Review collected by and hosted on G2.com.

What do you dislike about Xero?

My major wish for Xero is that I wish it would include sub-accounts for the Chart of Accounts. The "colon" system with QB can be confusing -- since it's used for other things -- but the sub-accounts in the chart of accounts can be very useful, especially when one is trying to organize an existing company that currently has a giant mess in their accounting. Review collected by and hosted on G2.com.

What problems is Xero solving and how is that benefiting you?

My clients have expressed that Quickbooks is too complicated to use and too expensive; this is especially true as they phase out the industry specific versions and now have a monster-one-size-fits-all-go-online-and-love-us version. As a consequence, they have a set of books that are useless, since the data is not correct.

Xero is much simpler to implement, learn and use. Review collected by and hosted on G2.com.

MJ
Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xero?

Nothing. It's really bad now. They don't listen to customers. A bunch of people working there trying to re invent the wheel to keep themselves in a job. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Horrible invoicing. They had great invoicing which was easy to use and business like mine got very efficient at using and now this new version is costing business so much time. They have tons of bad feedback but won't listen to their customers. A bunch of people trying to re invent the wheel just to keep themselves in a job with absolutely no care for their customers. Review collected by and hosted on G2.com.

What problems is Xero solving and how is that benefiting you?

Xero have never solved problems but they didn't used to create them either. Now however they cause problems. They had great invoicing which was easy to use and business like mine got very efficient at using and now this new version is costing business so much time. They have tons of bad feedback but won't listen to their customers. A bunch of people trying to re invent the wheel just to keep themselves in a job with absolutely no care for their customers. Review collected by and hosted on G2.com.

AM
Train Host
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xero?

Xero is easy to use from the payslip side. when you need to view your payslips or your schedule with your company it is easy enough if it is paired with planday. I use it almost daily and it helps. Review collected by and hosted on G2.com.

What do you dislike about Xero?

there's no way to sort your payslips and the interface is a bit clunky. when you download any document form there it will have the same name. Review collected by and hosted on G2.com.

What problems is Xero solving and how is that benefiting you?

it helps to have all the payslips together in one space and to check YTD salary for taxes. Review collected by and hosted on G2.com.

JB
US Payroll Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Xero?

I enjoy using Xero for several reasons that enhance my overall accounting experience. The user-friendly interface makes it easy to navigate, even for those who may not have extensive accounting knowledge. The dashboard provides a clear overview of financial health, allowing me to quickly access key metrics and reports. Review collected by and hosted on G2.com.

What do you dislike about Xero?

I would provide an overall rating based on my experience with the system, considering how well it meets my accounting needs and the value it provides. Review collected by and hosted on G2.com.

What problems is Xero solving and how is that benefiting you?

The platform is also incredibly user-friendly, which is great for someone like me who doesn’t have an extensive accounting background. It simplifies complex financial management, allowing me to feel more confident in handling my finances. Review collected by and hosted on G2.com.

SY
Deputy Manager Finance
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xero?

The Software for very easy to use. Initially ,the implementation was a little bit hard but the support helped us around to get used to it . i have been using this software for 5 years . The Inventory module and Fixed asset module are the best one. Integration without dashboard are easy Review collected by and hosted on G2.com.

What do you dislike about Xero?

The UI is outdated. I have been seeing this UI since last 5 years . Some of the module has been updated but the tax report is like working in a 90s software . Review collected by and hosted on G2.com.

What problems is Xero solving and how is that benefiting you?

Xero solves the issue for the user who doesn't require any accounting background. The mobile app of xero and Security Level is the top priority of xero Review collected by and hosted on G2.com.

NS
Business Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xero?

The dashboard is great and easily links to day to day routine tasks such as raising invoices or reconciling bank accounts Review collected by and hosted on G2.com.

What do you dislike about Xero?

Some of the codes can be tricky to remember if you dont use them that often but there is a good search function so even this is easily overcome Review collected by and hosted on G2.com.

What problems is Xero solving and how is that benefiting you?

reduces the amount of time I have to spend with my accountant and as a result his costs Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xero?

Simple to use software, basic features, filing BAS is straightforward Review collected by and hosted on G2.com.

What do you dislike about Xero?

Integration with existing Stripe accounts is non-existent. Their software is incredibly basic. Customer service is unhelpful. They will copy and paste the same reply over and over again without reading your question. They don't offer refunds, even if you call them up on the day of your renewal. Review collected by and hosted on G2.com.

What problems is Xero solving and how is that benefiting you?

Accounting. It's not benefiting me because the software barely works. Review collected by and hosted on G2.com.

TG
Business Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Thank You page
Rating Updated ()
What do you like best about Xero?

It’s gets the job done. It’s gets us paid mostly Review collected by and hosted on G2.com.

What do you dislike about Xero?

The forms are inconsistent which means you have to look in different places for the buttons depending on what form you are on. Review collected by and hosted on G2.com.

What problems is Xero solving and how is that benefiting you?

We use it for all our quotes and invoices and purchase orders. Review collected by and hosted on G2.com.

SK
Chief Executive Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xero?

For a long time, you could use finance packages for multinational corps or nothing. It scales back the excessive unnecessary tools in huge finance packages to still have high powered systems that let you manage your accounts. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Not much! I am wracking my brains but for what we need it's perfect - maybe how much is an additional add on rather than core, but that does keep the cost down. Review collected by and hosted on G2.com.

What problems is Xero solving and how is that benefiting you?

Xero is helping us to actually have a real time overview of our spending for the first time in years. It benefits our speed of processing, understanding our spending and our money. Review collected by and hosted on G2.com.

PK
Sales Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Xero?

Xero has been a dependable accounting solution, allowing us to handle all of our financial management needs in one spot. It aids in the management of expenses and the tracking of cash flows into and out of the business. They provide best customer service. Financial reports provide valuable insight into the financial health and performance of businesses. Review collected by and hosted on G2.com.

What do you dislike about Xero?

We also utilize XPM as our CRM. When generating tasks in XPM, it would be useful to have the whole chart of accounts available in the income account drop down box. Sometimes tasks or expenditures must be coded back into an expense or COG account. Review collected by and hosted on G2.com.

What problems is Xero solving and how is that benefiting you?

Xero serves well to businesses of all sizes, with a remarkably clean layout that is extremely user friendly, even for beginners. The fresh and simple layout is quite appealing. Furthermore, Xero offers robust support via comprehensive online resources such as articals and websites, allowing customers to submit questions and recieve rapid responses. We use this system on a daily basis and appreciate the many excellent features it provides. Review collected by and hosted on G2.com.