LastPass Reviews & Product Details

It's easy to use and has been mostly reliable. Review collected by and hosted on G2.com.

I have been using Lastpass for several years. Other than billing, it has been smooth. HOWEVER, this year, we reduced our staff. I received notice that our annual bill was upcoming. I knew we had too many licences, but finding that information in the Vault or Admin panel is not clear. So I opened a ticket in the support site - a different site than the vault, why does it need a different site? - The response time was TERRIBLE. It took them a full TWO WEEKS to respond to my last question. Coincidentally, I had a technical issue. They responded to that one the same day. Clearly, they are under staffing the billing support. This is unacceptable and leads me to believe they do so in pursuit of profit. It's unfortunate, otherwise I would have rated them a 9 as the platform is easy to use. But the way they treat their customers on billing question is appalling and shows contempt for us. If this was my company I would fire the person responsible. If the CEO is aware of this, the clearly he or she doesn't care. Review collected by and hosted on G2.com.

It makes passwords for me, I don't have to try to think up another combination of random characters every time I make a new account somewhere. LastPass then remembers it for me, I'm an IT admin and I have a lot of passwords - so having LastPass keep up with them is very helpful indeed. It also auto fills them in websites when I return. LastPass also stores them in a searchable format so its easy to find what I'm looking for, and launch the site directly from it.

Has an app for the cellphone so I can carry all my password with me in case I don't have my company laptop.

As an admin, super easy to add new users, and check on their status. Can update their master passwords, and it does notify all admins when you do this, so can't sneakily get into peoples accounts! Review collected by and hosted on G2.com.

Initial set up for the users could be a bit more guided - not always obvious how to get started.

Plug in could be a little more obvious to access, but it still pretty good. Review collected by and hosted on G2.com.

Sub folders, ease of sharing folders, folder structure. Adding any text strings and attachments to items without LastPass scanning on the backend. Unlimited amount of items to add to a shared folder and unlimited amount of shared folders. Can import large files and multiple items and not receive upload errors. Browser extension SSO and Okta easy to sign in and set up. Review collected by and hosted on G2.com.

Some issues after migrating an ex employee's vault to a shared folder, attachments would not download and had error. Said to contact Support, which we did and worked with them over months never resolving the the issue or recovering the attachments.

No way to see which items have attachments in them unless clicking into every item type that could contain an attachment.

When exporting the entire vault including all shared folder items, the .csv export left out the file path to the shared folder and sub folders. Worked with Support on this as well and no resolution.

Major issue with user's sharing keys and when user's would log in, they would see special characters in the shared folders they were part of, instead of English. And unable to see any items in the vault until LP Support cleared their sharing keys. Review collected by and hosted on G2.com.

Logging in is very fast and easy. I use this app every single day. My work passwords and personal passwords are kept securely in my vault, so I can use any device at home or work and have passwords at my fingertips. Review collected by and hosted on G2.com.

When I'm at work my personal passwords auto populate in the banking website when I want to use work credentials to log in. Sometimes the LastPass popup blocks me from making a selection on a drop-down menu on a website. Review collected by and hosted on G2.com.

LastPass was implemented at my company and it seems to work pretty well most of the time. I like that it suggests complex passwords and makes me feel more secure with my many logins. I like that with the business account my family and I can have free personal accounts. I love that it works with Face ID on my iPhone. Review collected by and hosted on G2.com.

There have been a few times that Face ID doesn't work and I have to type my master password in multiple times. I also don't like when the Chrome extension puts the large LastPass logo in the field I'm trying to type in. It blocks the characters I'm trying to type and I can't see past it. Review collected by and hosted on G2.com.

The password generator is super effective, and the accessibility across devices (with the paid tier) makes day to day operations so much easier! Deploying is super easy. The integration with browsers and the mobile phone's operating system also makes things super easy to manage, even for non-tech-friendly users. Review collected by and hosted on G2.com.

It would be great to have an anonymizer feature that can auto-generate aliases for email accounts. This would provide extra security. Review collected by and hosted on G2.com.

LastPass, when it is working well, works very well. It makes it easy to create new logins, use existing logins, and share logins with others. Review collected by and hosted on G2.com.

The LastPass software is unreliable on Mac and iPhone. It often breaks for months at a time before an update is released.

My team has had several instances of the data for an entire account becoming corrupted. LastPass support was unable to restore the lost data, making it impossible to log into accounts.

MFA support is limited for LastPass, requiring the use of a secondary MFA app. Review collected by and hosted on G2.com.

I love that my non-profit organization can share access via a business account. We have security and piece of mind to safely and easily keep our accounts secure even though our team is scattered throughout multiple regions and time zones.

I also love that this was easy to set up and implement for a number of NON-TECHNICAL users. If they need access to a given account/password, we can quickly move that username/password to a shared folder for them. This was extremely easy to integrate to our workflow.

I'm also a huge fan of the password generator, which immediately adds the suggested password to my vault when I update a password or create a new count.

Finally, the ability to share (and quickly update) a stored credit card number for business use is something that I love. I use it at least once a week, and it was super easy for our staff to update the CC number when a new card was received without having to reach out to a number of volunteers (again, across the country) that all need to have access to the card number on demand. Review collected by and hosted on G2.com.

I have not encountered anything I dislike yet. We haven't yet had an issue where someone's shared access needs revoked and their access immediately deleted. That could be a potential pain point, but I'm not entirely sure. Review collected by and hosted on G2.com.

I like the LastPass Dashboard with side panel view and the quick write in category for item listing. I also like the 2FA security key option, other password programs don't offer these options. Review collected by and hosted on G2.com.

I would like to see LastPass develop a crypto wallet option for each of the most popular crypto's like BTC-XRP-XLM-DOGE-ETH and SHIBA-INU...If LastPass wants to control their password market then a crypto wallet option with the best security will do it for them. Review collected by and hosted on G2.com.

I use the LastPass everyday of my life. Easy way of generating and storing passwords for me and my family. Product is so easy to use so that all in my family can use it and it is easy to share across. I use it for my business passwords and credit cards as well. Software works for my PC and mobile phone.

Implementation and integration is as easy as downloading extension for browser and for mobile just downloading the app. Mobile software accepts fingerprint login which speeds up login.

My belief in their product is well deserved as I have been using it safely for many years and have been buying a family subscription each year. Best of all is that l have only one password(passphrase) to pass on if anything happens to me. Review collected by and hosted on G2.com.

Possible security risk in that if anyone finds out what my Master password is they will have access to everything. However that onus lies on me, the risk would have been just as great if I was not using Lastpass. I understand there were breaches before, but the thieves on were able to farm emails.

PC logins can be a bit of a slog as you have to login, then email verify, login again and then authenticate on mobile app, but is alleviated with trust for 30 days option. Review collected by and hosted on G2.com.