Accounting Products

Products shown on the Grid for Accounting have received a minimum of 10 reviews/ratings in data gathered by November 27, 2015. Products are ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact) and placed into four categories on the Grid:
  • Leaders offer accounting products that are rated highly by G2 Crowd users and have substantial scale, market share, and global support and service resources. Leaders products include: QuickBooks Desktop, Intacct, Xero, and QuickBooks Enterprise
  • High Performers provide products that are highly rated by their users, but have not yet achieved the market share and scale of the vendors in the Leader category. High Performers products include: FreshBooks, FinancialForce Accounting, and FloQast
  • Contenders have significant market presence and resources, but their products have received below average user satisfaction ratings or have not yet received a sufficient number of reviews to validate their products. Contenders products include: Sage 100 ERP, NetSuite ERP, QuickBooks Online, PeopleSoft, and Microsoft Dynamics GP
  • Niche products do not have the market presence of the Leaders. They may have been rated positively on customer satisfaction, but have not yet received enough reviews to validate their success.

Report Summary

Our third Accounting Grid℠ Report revealed these high-level insights about the accounting software market as a whole:

Importance of Integration — Accounting software users repeatedly brought up its integrations with other vendor products or 3rd party applications. Having seamless integrations with other processes often increases the power of an accounting product, and it improves accuracy and efficiency.

Support Struggles — Some accounting products did not meet customer expectations for quality of support, and it had the lowest average rating of any general satisfaction metric at 78%.

Inventory Management Issues — Inventory Management received lower average satisfaction ratings than any other features category. Inventory tracking/ordering and inventory reporting both received satisfaction averages of 72%, and inventory pricing and costing received an average of 71%.

Accounting Grid℠ Scores

The table below shows the satisfaction and market presence scores that determine vendor placement on the Grid℠. To learn more about each of the products, please see the executive profile section.

Leaders

# of Reviews Satisfaction (normalized) Market Presence G2 Score
QuickBooks Desktop
72
85
82
83
Intacct
234
97
60
78
Xero
41
85
57
71
QuickBooks Enterprise
12
66
71
68

High Performers

# of Reviews Satisfaction (normalized) Market Presence G2 Score
FreshBooks
31
80
47
63
FinancialForce Accounting
36
61
44
52
FloQast
10
79
18
48

Contenders

# of Reviews Satisfaction (normalized) Market Presence G2 Score
Sage 100 ERP
28
48
69
58
NetSuite ERP
30
44
67
55
QuickBooks Online
123
6
85
45
Microsoft Dynamics GP
28
13
72
42
PeopleSoft
11
24
63
43

Grid℠ Methodology

Accounting Market Definition

Accounting software maintains a business’s ledger, tracking incoming and outgoing transactions and automating the processes surrounding these accounts, such as invoicing and reconciliation. Depending on the business’s needs, accounting software can include dunning, payroll, time tracking, or expenses, and might be an application of or integrated with a business’s ERP or CRM software. All businesses handle money, so accounting systems vary widely in complexity with some focused on SMBs with ease of use, and others optimized for enterprise scalability or designed for the standards of a specific industry.

Grid℠ Rating Methodology

The Grid℠ represents the democratic voice of real software users, rather than the subjective opinion of one analyst. G2 Crowd rates accounting products algorithmically based on data sourced from product reviews shared by G2 Crowd users and data aggregated from online sources and social networks.

Technology buyers can use the Grid℠ to help them quickly select the best accounting product for their business and to find peers with similar experiences. For vendors, media, investors, and analysts, the Grid℠ provides benchmarks for product comparison and market trend analysis.

Grid℠ Scoring Methodology

G2 Crowd rates products and vendors based on ratings and reviews gathered from our user community, as well as data aggregated from online sources and social networks. We apply a unique, patent-pending algorithm to this data to calculate the product strength and vendor market presence scores in real time.

The satisfaction rating is affected by the following (in order of importance):

  • Overall Customer Satisfaction and Net Promoter Score (NPS) based on ratings by G2 Crowd users
  • Customer satisfaction with second-level product attributes based on user reviews
  • Popularity and statistical significance based on number of ratings and reviews received by G2 Crowd

The market presence score is affected by the following (in order of importance):

  • Number of employees for product and parent company (based on social networks and public sources)
  • Market share based on share of voice including number of ratings and reviews received
  • Vendor momentum based on web traffic and Google search trends
  • Product social impact based on Klout score and Twitter followers
  • Vendor social impact based on Klout score, Twitter, and LinkedIn followers
  • Revenue and year over year revenue growth rate (if available)
  • Age of company (number of years in operation)
  • Employee satisfaction and engagement (based on social network ratings)

Rating Changes and Dynamics

The ratings in this report are based on a snapshot of the user reviews and social data collected by G2 Crowd up through November 27, 2015. The ratings may change as the products are further developed, the vendors grow, and as additional opinions are shared by users. G2 Crowd updates the ratings on its website in real-time as additional data is received, and we will update this report at least twice per year. By improving their products and support and/or by having more satisfied customer voices heard, contenders may become leaders and niche vendors may become high performers.

Trust

Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account to validate a G2 Crowd user’s identity and employer and verify all reviews manually. We do not allow users to rate their employer’s products or those of their employer’s competitors. Though we share reviews from business partners (they often contain valuable content), we filter out business partner ratings in our aggregate ratings to avoid bias.

Our G2 Crowd staff does not add any subjective input to the ratings, which are determined algorithmically based on data aggregated from publicly available online sources and social networks. Vendors cannot influence their ratings by spending time or money with us. Only the opinion of real users and data from public sources factor into the ratings.

Grid℠ Inclusion Criteria

All products in a G2 Crowd category that have at least 10 reviews from real users of the product will be included in the Grid℠. Inviting other users, such as colleagues and peers to join G2 Crowd and share authentic product reviews will accelerate this process.

If an accounting product is not yet listed on G2 Crowd and it fits the market definition above, then users are encouraged to suggest its addition to our Accounting category.

Product Executive Summaries

Executive profiles and detailed charts are included for products with 10 or more reviews.

Accounting Grid℠ Changes

G2 Crowd users contributed more than 240 new reviews of accounting products between the Summer ‘15 and Winter ‘16 Accounting Optimization Grid℠ Reports. The Accounting Velocity Grids℠ shown below highlight products that have significantly moved in Grid℠ position since the Summer ‘15 Grid℠.

Grid℠ Velocity

FinancialForce Accounting

FinancialForce Accounting moved from a Niche software to a High Performer with an increase in its Satisfaction by 13 points and its Market Presence by 5 points.

NetSuite ERP

NetSuite ERP moved from a Leader to a Contender as its Satisfaction fell by 4 points and its Market Presence remained the same.

Products not yet on the Grid℠

Products with fewer than 10 reviews are not included in the Grid℠. Some notable products not yet included are Kashoo, SAP ERP, Lawson ERP, Wave, and Apptivo.

Users of these products are encouraged to visit the Accounting category page and write a review.

QuickBooks Desktop
QuickBooks Desktop
72 ratings
4.0 out of 5 stars

Vendor Information

  • Vendor: Intuit
  • Location: Mountain View, CA
  • Founded: 1983
  • 2014 Revenue: $4,506 MM
  • Employees (Listed on LinkedIn): 9.48k
  • Website: quickbase.intuit.com

Highest-Rated Features

Journal Entries
90%
Average 81%
Purchase Orders
89%
Average 79%
Reconciliations
87%
Average 79%

Lowest-Rated Features

Breadth of Partner Applications
73%
Average 76%
Integration APIs
76%
Average 77%
Collections Automation
77%
Average 76%

Executive Summary

QuickBooks Desktop has been named a Leader based on receiving a high customer satisfaction score and having a large market presence. 82% of users rated it 4 or 5 stars and 72% of users believe QuickBooks Desktop is headed in the right direction.

QuickBooks Desktop is an on-premise accounting and payroll solution developed by financial and tax preparation software company Intuit. QuickBooks Desktop is designed to suit the needs of small and mid-market businesses, and 91% of G2 Crowd reviewers of QuickBooks Desktop worked for companies of less than 1,000 employees.

Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • Satisfaction rose 6 points (normalized for the Accounting category).
  • Market Presence rose 5 points.
  • QuickBooks Desktop remained a Leader in Accounting software.
  • In review ratings and short-answer responses, users liked QuickBooks Desktop’s:

  • Ease of use. QuickBooks Desktop’s users praised it for having a straightforward and intuitive design. Its ease of use satisfaction rating was 86%, higher than the 82% category average.
  • Payroll. Many users of QuickBooks Desktop appreciated its integrated payroll functionality, and its payroll satisfaction rating was 86%, higher than 75% category average.
  • Banking reconciliations. Several users of QuickBooks Desktop said that its banking reconciliations were easy and saved time, and its satisfaction rating for reconciliations was 87%, higher than the 79% category average.
  • In review ratings and short-answer responses, users disliked QuickBooks Desktop’s:

  • Integrations. Some users found QuickBooks Desktop lacking in integrations, and its satisfaction ratings for both integration APIs (76%) and breadth of partner applications (73%) fell below their respective category averages.
  • Quality of support. Some QuickBooks Desktop users had issues with its support team, and its quality of support satisfaction rating was 77%, lower than the category average of 79%.
  • Pricing. Several customers noted that the price of QuickBooks Desktop could be high, particularly for add-ons such as payroll.
  • QuickBooks Desktop users responded positively in general. Users typically found it to be an easy product to set up, use, and administer, though some users had issues with the support team. But overall, most users wrote that it met the accounting needs of small businesses.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    Intacct
    Intacct
    234 ratings
    4.2 out of 5 stars

    Vendor Information

    • Vendor: Intacct Corporation
    • Location: San Jose, CA
    • Founded: 1999
    • 2014 Revenue: n/a (private company)
    • Employees (Listed on LinkedIn): 401
    • Website: www.intacct.com

    Highest-Rated Features

    Journal Entries
    89%
    Average 81%
    Performance and Reliability
    88%
    Average 83%
    Tags / Dimensions
    87%
    Average 76%

    Lowest-Rated Features

    Inventory Pricing and Costing
    72%
    Average 71%
    Collections Automation
    73%
    Average 76%
    Inventory Reporting
    74%
    Average 72%

    Executive Summary

    Intacct has been named a Leader based on receiving a high customer satisfaction score and having a large market presence. Intacct received the highest Satisfaction score among accounting products. 89% of users rated it 4 or 5 stars and 96% of users believe Intacct is headed in the right direction.

    Intacct is a cloud-based software for accounting and financial management, ERP, and subscription management. The majority of Intacct users (67%) work for mid-market companies.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • Intacct received 102 new Accounting reviews.
  • Intacct remained a Leader in Accounting software.
  • In review ratings and short-answer responses, users liked Intacct’s:

  • Third party integrations. Several users wrote that they appreciated Intacct’s ability to sync with third party software, and its breadth of partner applications satisfaction rating was 85%, higher than the 76% category average.
  • Ease of use. Many users wrote about how easy Intacct is to use at different user levels, and its ease of use satisfaction rating was 86%, higher than the 82% category average.
  • Reporting dashboards. Several Intacct users wrote that it offers strong reporting dashboards, and its dashboards satisfaction rating was 83%, higher than the 79% category average.
  • In review ratings and short-answer responses, users disliked Intacct’s:

  • Report customization. Though several users wrote that Intacct offered the ability to create highly customizable reports, other users wrote that creating reports could be difficult.
  • System lag. Some users said that Intacct lags at times, particularly when pulling large amounts of data or at the end of the month.
  • Inventory management. Some users said that Intacct needed to improve inventory management functionality and depth.
  • Intacct users responded positively in general. Most users felt that it was an easy-to-use accounting software with many useful integrations. Though some users wrote that customizations could be difficult to implement, they said that this was partly due to its reporting power.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    Xero
    Xero
    41 ratings
    4.4 out of 5 stars

    Vendor Information

    • Vendor: Xero Ltd
    • Location: Wellington, NZ
    • Founded: 2006
    • 2014 Revenue: $127.2 MM
    • Employees (Listed on LinkedIn): 1.3k
    • Website: www.xero.com

    Highest-Rated Features

    AR Automation
    94%
    Average 80%
    Reconciliations
    93%
    Average 79%
    Performance and Reliability
    93%
    Average 83%

    Lowest-Rated Features

    Payroll
    68%
    Average 75%
    Time and Expense
    71%
    Average 76%
    Inventory Pricing and Costing
    75%
    Average 71%

    Executive Summary

    Xero has been named a Leader based on receiving a high customer satisfaction score and having a large market presence. 85% of users rated it 4 or 5 stars and 90% of users believe Xero is headed in the right direction.

    Xero is a New Zealand-based software company that provides cloud-based accounting software. With the heaviest proportion of small business users in the accounting category with 83%, Xero targets their product to companies with 50 or less employees.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • Market Presence rose 5 points.
  • Xero remained a Leader in Accounting software.
  • In review ratings and short-answer responses, users liked Xero’s:

  • User-friendly interface. Many users praised Xero’s clean, easy-to-use interface. It received a 92% satisfaction rating for ease of use, higher than the category average of 82%.
  • Bank reconciliations. Several users said that Xero makes bank account reconciliations easy to do, and it received a category-leading 93% satisfaction rating for Reconciliations.
  • Automated processes. Users of Xero appreciated the improved efficiency they saw from its automated processes. It received category-leading satisfaction ratings for both AR automation (94%) and AP automation (91%), with the category averages both at 80%.
  • In review ratings and short-answer responses, users disliked Xero’s:

  • Journal updating. Several users wrote that Xero’s journal updating process requires a good amount of manual work and can be tedious.
  • Payroll. Some users found that Xero’s payroll functionality is underdeveloped, and it received a satisfaction rating for Payroll of 69%, less than the category average of 75%.
  • Multi-currency reports. Users wrote that there are issues with expense reports that feature multiple currencies.
  • Xero users generally responded positively. Though users wrote that it has some limitations with customization and payroll, they said its automated processes help improve efficiency. They also indicated that one of its biggest benefits is its clean design which made it an easy-to-use accounting software.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    QuickBooks Enterprise
    QuickBooks Enterprise
    12 ratings
    4.3 out of 5 stars

    Vendor Information

    • Vendor: Intuit
    • Location: Mountain View, CA
    • Founded: 1983
    • 2014 Revenue: $4,506
    • Employees (Listed on LinkedIn): 9.48k
    • Website: quickbase.intuit.com

    Highest-Rated Features

    Purchase Orders
    89%
    Average 79%
    User, Role, and Access Management
    89%
    Average 83%
    Journal Entries
    87%
    Average 81%

    Lowest-Rated Features

    Output Document Generation
    64%
    Average 78%
    Breadth of Partner Applications
    66%
    Average 76%
    Payroll
    69%
    Average 75%

    Executive Summary

    QuickBooks Enterprise has been named a Leader based on receiving a high customer satisfaction score and having a large market presence. 83% of users rated it 4 or 5 stars and 70% of users believe QuickBooks Enterprise is headed in the right direction.

    QuickBooks Enterprise is Intuit’s most powerful accounting product. QuickBooks Enterprise also offers payroll and inventory management functionality.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • QuickBooks Enterprise was named a Leader in the Accounting category.
  • In review ratings and short-answer responses, users liked QuickBooks Enterprise’s:

  • Ease of use. Many QuickBooks Enterprise user praised its user-friendly interface and called it an easy-to-use software. Its ease of use satisfaction rating was 94%, above the category average of 82%.
  • Quality of support. Several user praised QuickBooks Enterprise’s support team. Its satisfaction rating for Quality of Support was 89%, above the category average of 79%.
  • Purchase orders. QuickBooks Enterprise was tied for the top purchase orders feature rating in the category at 89% (avg. 72%).
  • In review ratings and short-answer responses, users disliked QuickBooks Enterprise’s:

  • Custom reports. Some users noted that QuickBooks Enterprise lacks customization in reporting or that its reports can be too simplistic. Its custom reporting satisfaction rating was 71%, below the category average of 78%.
  • Product Pricing. Some users said that QuickBooks Enterprise can be too expensive, and one said that its new subscription model is less affordable for a company that does not need QuickBooks’ payroll product.
  • Integrations. Some users found there to be issues with QuickBooks Enterprise integrating other tools, and its integrations APIs satisfaction rating was 71%, below the category average of 77%.
  • QuickBooks Enterprise users responded positively in general. They found it to be a powerful, easy-to-use accounting product, even if it lacks in customization. Users thought QuickBooks Enterprise is easy to implement and administer, and noted there is a strong support team available when there were issues.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    FreshBooks
    FreshBooks
    31 ratings
    4.4 out of 5 stars

    Vendor Information

    • Vendor: FreshBooks
    • Location: Toronto, Canada
    • Founded: 2003
    • 2014 Revenue: n/a (private company)
    • Employees (Listed on LinkedIn): 200
    • Website: www.freshbooks.com

    Highest-Rated Features

    AR Automation
    95%
    Average 80%
    Performance and Reliability
    95%
    Average 83%
    Budgeting / Forecasting
    94%
    Average 76%

    Lowest-Rated Features

    Tags / Dimensions
    57%
    Average 76%
    Inventory Tracking / Ordering
    57%
    Average 72%
    Inventory Pricing and Costing
    62%
    Average 71%

    Executive Summary

    FreshBooks has been named a High Performer based on receiving a high customer satisfaction score and having a small market presence. 94% of users rated it 4 or 5 stars and 100% of users believe FreshBooks is headed in the right direction.

    FreshBooks is a cloud-based accounting product that offers invoicing, expense management, time tracking, reporting, and payments functionality. FreshBooks is used primarily by small businesses and is designed to be used by non-accounting professionals.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • FreshBooks remained a High Performer in the Accounting category.
  • In review ratings and short-answer responses, users liked FreshBooks’:

  • Accounts receivable. Many FreshBooks users praised it for the way it manages accounts receivable. It received category-leading satisfaction ratings for both AR automation (95%) and collections automation (93%).
  • Time and expense management. Several FreshBooks users appreciated the ease of logging hours worked and submitting expenses online. Its satisfaction rating for time and expense was a category-leading 89%.
  • Quality of support. Multiple FreshBooks users found the support to be responsive and helpful in resolving issues, and its quality of support satisfaction rating was 90%, higher than the category average of 79%.
  • In review ratings and short-answer responses, users disliked FreshBooks’:

  • Lack of features. While FreshBooks has many strong features for small businesses, some users wrote that it lacked the functionality of software designed to be used by accounting professionals.
  • Inventory management. FreshBooks users noted that it lacks functionality for inventory management, and its satisfaction ratings for inventory tracking/ordering (57%), inventory pricing and costing (62%), and inventory reporting (62%) all ranked below their respective category averages.
  • Reconciliations. FreshBooks users gave it a 63% satisfaction rating for reconciliations, below the category average of 79%.
  • FreshBooks users responded positively in general. Though some thought it lacked some of the functionality and power of some more robust software, users praised the simplicity of managing and submitting invoices. They also found FreshBooks to be an easy product to use and administer.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    FinancialForce Accounting
    FinancialForce Accounting
    36 ratings
    3.9 out of 5 stars

    Vendor Information

    • Vendor: FinancialForce.com
    • Location: San Francisco, CA
    • Founded: 2009
    • 2014 Revenue: n/a (private company)
    • Employees (Listed on LinkedIn): 623
    • Website: www.FinancialForce.com

    Highest-Rated Features

    Internationalization
    86%
    Average 72%
    Performance and Reliability
    83%
    Average 83%
    Journal Entries
    82%
    Average 81%

    Lowest-Rated Features

    Inventory Pricing and Costing
    69%
    Average 71%
    Financial Statements
    69%
    Average 79%
    Custom Reporting
    69%
    Average 78%

    Executive Summary

    FinancialForce Accounting has been named a High Performer based on receiving a high customer satisfaction score and having a small market presence. 83% of users rated it 4 or 5 stars and 81% of users believe FinancialForce is headed in the right direction.

    FinancialForce Accounting is the accounting module of the FinancialForce.com cloud ERP platform. FinancialForce is built on top of the Salesforce.com CRM platform. FinancialForce Accounting serves primarily small and mid-market businesses, with only 12% of reviewers indicating they work for enterprise-size companies.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • Satisfaction rose 13 points (normalized for the Accounting category).
  • Market Presence rose 5 points.
  • FinancialForce Accounting moved from a Niche product to a High Performer in the Accounting category.
  • In review ratings and short-answer responses, users liked FinancialForce Accounting’s:

  • Salesforce CRM integration. Many users appreciated FinancialForce Accounting’s integration with Salesforce CRM and said it allows for in-depth reporting.
  • Reconciliations. FinancialForce Accounting users said that FinancialForce Accounting is useful for bank reconciliations, and it received a 82% satisfaction rating for reconciliations, higher than the category average of 79%.
  • Collections automation. FinancialForce Accounting users gave it an 81% satisfaction rating for collections automation, higher than the category average of 76%.
  • In review ratings and short-answer responses, users disliked FinancialForce Accounting’s:

  • Ease of reporting. While its reporting capabilities are strong, FinancialForce Accounting users wrote that it is difficult to customize reports. It received a 69% satisfaction rating for custom reporting, below the category average of 78%.
  • Ease of setup. Some users of FinancialForce Accounting found that it could be difficult to implement, and it received a 73% satisfaction rating for ease of setup, compared to the category average of 81%.
  • Invoice customization. Several users of FinancialForce Accounting found invoice customization to be difficult, and it received a satisfaction rating of 71% for invoice customization, lower than the category average of 81%.
  • FinancialForce Accounting users responded positively in general. Though some users indicated that aspects of customization are difficult, they wrote that it is a powerful accounting tool. And its seamless integration with Salesforce CRM was what users said they appreciated more often than anything else.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    FloQast
    FloQast
    10 ratings
    4.6 out of 5 stars

    Vendor Information

    • Vendor: FloQast
    • Location: Los Angeles, CA
    • Founded: 2013
    • 2014 Revenue: n/a (private company)
    • Employees (Listed on LinkedIn): 18
    • Website: www.floqast.com

    Highest-Rated Features

    Data Import & Export Tools
    100%
    Average 79%
    Integration APIs
    100%
    Average 77%
    Performance and Reliability
    96%
    Average 83%

    Lowest-Rated Features

    Customization
    84%
    Average 76%
    Dashboards
    86%
    Average 79%
    Reconciliations
    89%
    Average 79%

    Executive Summary

    FloQast has been named a High Performer based on receiving a high customer satisfaction score and having a small market presence. 100% of users rated it 4 or 5 stars and 100% of users believe FloQast is headed in the right direction.

    FloQast is cloud-based Accounting product that integrates with leading ERP software. FloQast is designed to improve companies’ month-end close processes.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • FloQast was named a High Performer in the Accounting category.
  • In review ratings and short-answer responses, users liked FloQast’s:

  • Reconciliations. FloQast users appreciated automatic reconciling of their ERP and having their reconciliations housed in one location. FloQast’s satisfaction rating for reconciliations was 89%, above the category average of 79%.
  • ERP integration. FloQast users praised the way it integrated with their existing ERP software and how data can automatically be pulled to help increase efficiency and accuracy. Its integration APIs satisfaction rating was 100%.
  • Receptive to feedback. Many users wrote that FloQast is very open to receiving suggestions from customers about changes or additions to its product, and that requests they make are handled in a timely matter.
  • In review ratings and short-answer responses, users disliked FloQast’s:

  • Lack of flexibility. Some FloQast users noted that the software was not as flexible as they would like to fit their business needs, particularly the close schedules and close procedures.
  • Product features. Some users wrote that as a relatively new product (FloQast was founded in 2013), FloQast feels like a “work in progress” at times. Those users did point out, however, that the FloQast team is quick to address any customer requests.
  • Procedure checklists. Some users mentioned that FloQast could use improved functionality for procedure checklists.
  • FloQast users responded positively in general. Users said the product allows them to make the closing process more efficient and accurate. They also were very appreciative of FloQast’s responsiveness with customer requests for changes or updates.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    Sage 100 ERP
    Sage 100 ERP
    28 ratings
    3.6 out of 5 stars

    Vendor Information

    • Vendor: Sage Software (LON: SGE)
    • Location: Tyne, United Kingdom
    • Founded: 1981
    • 2014 Revenue: $1,470.8 MM
    • Employees (Listed on LinkedIn): 9.68k
    • Website: www.sage.com

    Highest-Rated Features

    Payment Processing
    92%
    Average 80%
    Journal Entries
    90%
    Average 81%
    Tags / Dimensions
    90%
    Average 76%

    Lowest-Rated Features

    Multi-Entity / Consolidation
    73%
    Average 73%
    Recognition Rules
    75%
    Average 74%
    Dashboards
    75%
    Average 79%

    Executive Summary

    Sage 100 ERP has been named a Contender based on receiving a relatively low customer satisfaction score and having a large market presence. 71% of users rated it 4 or 5 stars and 84% of users believe Sage 100 ERP is headed in the right direction.

    Sage 100 ERP is an accounting product that is part of Sage 100 ERP’s suite of products. Sage 100 ERP also has modules for sales and customer management, inventory management, business intelligence and reporting, purchasing and supplier management, and manufacturing.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • Satisfaction fell 5 points (normalized for the Accounting category).
  • Sage 100 ERP remained a Contender in the Accounting category.
  • In review ratings and short-answer responses, users liked Sage 100 ERP’s:

  • Inventory management. Users found Sage 100 ERP’s ability to manage inventory to be strong. Its satisfaction ratings for inventory tracking/ordering (90%), inventory pricing and costing (88%), and inventory reporting (84%) all were highest in the category.
  • Journal entries. Sage 100 ERP users praised the layout of its journal entries, and its satisfaction rating for journal entries was tied for highest in the category at 90%.
  • Invoicing. Several Sage 100 ERP users praised the way invoices are created, and its satisfaction rating for invoice customization was 87%, higher than the category average of 81%.
  • In review ratings and short-answer responses, users disliked Sage 100 ERP’s:

  • Quality of support. Some Sage 100 ERP users wrote that they have trouble getting resolutions to issues from the customer support team. Sage 100 ERP’s satisfaction rating for Quality of Support was 76%, lower than the category average of 79%.
  • Report creation. Some Sage 100 ERP users wrote that the report creation process could be difficult for those with limited experience with Crystal Reports, a business intelligence software from SAP which runs Sage 100 ERP’s reports.
  • Batch processing. Several users said that batch processing could slow down the process for daily tasks.
  • Sage 100 ERP users responded positively in general. Users wrote that it was easy to learn how to perform basic accounting functions. Users typically appreciated that, as a part of an ERP solution, Sage 100 ERP integrates with other applications to streamline information.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    NetSuite ERP
    NetSuite ERP
    30 ratings
    3.8 out of 5 stars

    Vendor Information

    • Vendor: NetSuite (NYSE: N)
    • Location: San Mateo, CA
    • Founded: 1998
    • 2014 Revenue: $556.3 MM
    • Employees (Listed on LinkedIn): 5.37k
    • Website: www.netsuite.com

    Highest-Rated Features

    Lowest-Rated Features

    Executive Summary

    NetSuite ERP has been named a Contender based on receiving a relatively low customer satisfaction score and having a large market presence. 80% of users rated it 4 or 5 stars and 85% of users believe NetSuite is headed in the right direction.

    NetSuite ERP is a cloud-based ERP solution. In addition to its financial management and planning modules, NetSuite also offers supply chain and inventory management, procurement, warehouse and fulfillment, revenue recognition, human capital management, and subscription management.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • NetSuite ERP moved from a Leader to a Contender in the Accounting category.
  • In review ratings and short-answer responses, users liked NetSuite ERP’s:

  • Information centralization. Several customers noted that NetSuite ERP’s integration with other NetSuite software and third-party software allows for processes and data to be centralized.
  • Reporting power. Several users praised the power of NetSuite ERP’s reporting functions and breadth of data capture points.
  • Platform customization. Many NetSuite ERP users appreciated the ability to customize the software to their business needs. This helped to maximize employee efficiency.
  • In review ratings and short-answer responses, users disliked NetSuite ERP’s:

  • Ease of setup. Users found configuring NetSuite ERP to be difficult, and its ease of setup satisfaction rating was 68%, below the category average of 81%.
  • Reporting limitations. While some users praised the power of its reporting, other users wrote that they were not satisfied with NetSuite ERP’s functions, saying that they were not as customizable as desired.
  • Lack of updates. Several users wrote that NetSuite ERP releases updates with product enhancements or bug fixes less frequently than they desired.
  • NetSuite ERP users generally had positive opinions of the software’s accounting functions. Though some indicated that it could be complex to implement and customize, they wrote that this was a tradeoff for having a powerful financial management product.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    QuickBooks Online
    QuickBooks Online
    123 ratings
    2.0 out of 5 stars

    Vendor Information

    • Vendor: Intuit
    • Location: Mountain View, CA
    • Founded: 1983
    • 2014 Revenue: $4,506 MM
    • Employees (Listed on LinkedIn): 9.48k
    • Website: quickbase.intuit.com

    Highest-Rated Features

    Invoice Customization
    68%
    Average 81%
    Financial Statements
    63%
    Average 79%
    Journal Entries
    62%
    Average 81%

    Lowest-Rated Features

    Inventory Reporting
    40%
    Average 72%
    Internationalization
    41%
    Average 72%
    Inventory Tracking / Ordering
    42%
    Average 72%

    Executive Summary

    QuickBooks Online has been named a Contender based on receiving a relatively low customer satisfaction score and having a large market presence. QuickBooks Online has the largest Market Presence among accounting products. 37% of users rated it 4 or 5 stars and 34% of users believe QuickBooks Online is headed in the right direction.

    QuickBooks Online is a cloud-based accounting product from Intuit used primarily by small businesses. It offers features for creating invoices, paying bills, and tracking inventory, and it is also in G2 Crowd’s Payroll category.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • QuickBooks Online received 41 new accounting reviews.
  • Market Presence rose by 9 points.
  • QuickBooks Online remained a Contender in the Accounting category.
  • In review ratings and short-answer responses, users liked QuickBooks Online’s:

  • Payroll integration. Many users appreciated having their accounting and payroll information all in one location.
  • Cloud-based deployment. Many QuickBooks Online’s users found the ability to access their accounting information from any device to be convenient.
  • Interface design. Several users praised the look of QuickBooks Online’s interface.
  • In review ratings and short-answer responses, users disliked QuickBooks Online’s:

  • Quality of support. Many users said that the support for QuickBooks Online did not meet their expectations, citing long hold times, unsatisfactory resolutions, and billing issues. The satisfaction rating for quality of support was a category-low 46% (avg. 79%).
  • Performance and reliability. Several users wrote that they experienced connectivity issues and bugs in the program. The performance and reliability satisfaction rating was the lowest in the Accounting category at 55% (avg. 83%).
  • Time and expense. Several users had issues with time tracking and expense management features, and its time and expense satisfaction rating was a category-low 45% (category average was 76%).
  • QuickBooks Online users did not have positive things to say about the product in general. While they said its accessibility from anywhere is a plus, most users felt that the program is unreliable, and every feature rated below its category average, with the majority ranking lowest in the category.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    Microsoft Dynamics GP
    Microsoft Dynamics GP
    28 ratings
    3.2 out of 5 stars

    Vendor Information

    • Vendor: Microsoft (NASDAQ: MSFT)
    • Location: Redmond, WA
    • Founded: 1975
    • 2014 Revenue: $93,000.4 MM
    • Employees (Listed on LinkedIn): 137k
    • Website: www.microsoft.com

    Highest-Rated Features

    Breadth of Partner Applications
    83%
    Average 76%
    Journal Entries
    83%
    Average 81%
    User, Role, and Access Management
    78%
    Average 83%

    Lowest-Rated Features

    Internationalization
    51%
    Average 72%
    Multi-Entity / Consolidation
    56%
    Average 73%
    Audit Trail
    63%
    Average 79%

    Executive Summary

    Microsoft Dynamics GP has been named a Contender based on receiving a relatively low customer satisfaction score and having a large market presence. 50% of users rated it 4 or 5 stars and 35% of users believe Dynamics GP is headed in the right direction.

    Microsoft Dynamics GP is an on-premise ERP platform with modules for financial management and accounting, inventory management and operations, sales and service, business intelligence and reporting, and human resources.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • Satisfaction fell by 6 points (normalized for the Accounting category).
  • Microsoft Dynamics GP remained a Contender in the Accounting category.
  • In review ratings and short-answer responses, users liked Microsoft Dynamics GP’s:

  • Microsoft integrations. Users appreciated the smooth integrations with Office and other software in the Microsoft stack.
  • Community support. Users appreciated the abundance of community help for Microsoft Dynamics GP, which comes from an active user group, Microsoft MVPs, and a user expo.
  • 3rd Party Applications. Users praised the number of third party applications available with Microsoft Dynamics GP, and its satisfaction for breadth of partner applications was 83%, above the category average of 76%.
  • In review ratings and short-answer responses, users disliked Microsoft Dynamics GP’s:

  • Outdated interface. Several users reported that the user interface feels old or dated.
  • Performance and reliability. Some users mentioned performance issues for Microsoft Dynamics GP, and its 69% performance and reliability satisfaction rated below the 83% category average.
  • Ease of use. Some users felt Microsoft Dynamic GP was difficult to use, and its 68% satisfaction for ease of use rated below the industry average of 82%.
  • Microsoft Dynamics GP users generally appreciated its Microsoft integrations and the breadth of community support options. However, many found the software difficult to use, in part because of a seemingly outdated interface.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    PeopleSoft
    PeopleSoft
    11 ratings
    3.7 out of 5 stars

    Vendor Information

    • Vendor: Oracle (NYSE: ORCL)
    • Location: Redwood Shores, CA
    • Founded: 1977
    • 2014 Revenue: $38,300 MM
    • Employees (Listed on LinkedIn): 143k
    • Website: www.oracle.com

    Highest-Rated Features

    Custom Reporting
    94%
    Average 78%
    Multi-Entity / Consolidation
    89%
    Average 73%
    Payroll
    89%
    Average 75%

    Lowest-Rated Features

    Journal Entries
    67%
    Average 81%
    Workflow Capability
    80%
    Average 77%
    Customization
    81%
    Average 76%

    Executive Summary

    PeopleSoft has been named a Contender based on receiving a relatively low customer satisfaction score and having a large market presence. 82% of users rated it 4 or 5 stars and 64% of users believe PeopleSoft is headed in the right direction.

    PeopleSoft is an accounting product that offers a financial management solution that is flexible to different industry accounting standards. PeopleSoft also offers solutions for HR, Supply Chain & Logistics, and more.

    Since G2 Crowd’s Summer 2015 Accounting Grid℠ Report:

  • PeopleSoft was named a Contender in the Accounting category.
  • In review ratings and short-answer responses, users liked PeopleSoft’s:

  • Time and expense features. Users praised the detail of PeopleSoft’s time reporting feature, and its time and expense feature rating was a category-leading 95%.
  • Custom reporting. Users praised PeopleSoft’s query tool for pulling data. Its custom reporting feature rating was a 94%, above the category average of 73%.
  • Audit trail. Users appreciated PeopleSoft’s data tracking capabilities, and its audit trail feature rating was 86%, above the 79% category average.
  • In review ratings and short-answer responses, users disliked PeopleSoft’s:

  • Outdated feel. Some users said that some of its features, such as navigation and batch processing, seem outdated.
  • Tags/dimensions. PeopleSoft’s satisfaction rating for tags/dimensions was a category-low 50%.
  • Ease of use. Several users said that PeopleSoft could take some time to learn, and its ease of use satisfaction rating was 71%, below the category average of 82%.
  • PeopleSoft users generally praised the power of its reporting tools and the depth of the data it can handle. They also commented that PeopleSoft is difficult to learn and use, and that some aspects of the software could use updating.

    Review Breakdown

    Top Industries Represented

    Vendor Position

    How do you position yourself against your competitors?

    Response provided by: , at

    Satisfaction Ratings

    G2 Crowd users rated accounting software vendors' ability to satisfy their needs as shown in the table below.
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Average
    Satisfaction
    Likely to Recommend
    81%
    84%
    88%
    86%
    89%
    78%
    92%
    72%
    77%
    41%
    64%
    75%
    77%
    Product Going in Right Direction?
    72%
    96%
    90%
    70%
    100%
    81%
    100%
    84%
    85%
    34%
    35%
    64%
    76%

    Satisfaction by Category

    Meets Requirements
    88%
    84%
    87%
    93%
    87%
    80%
    86%
    82%
    84%
    53%
    72%
    83%
    82%
    Ease of Admin
    86%
    86%
    87%
    94%
    95%
    80%
    n/a
    80%
    81%
    54%
    70%
    n/a
    84%
    Ease of Doing Business
    84%
    87%
    89%
    89%
    93%
    84%
    n/a
    75%
    80%
    47%
    73%
    n/a
    83%
    Quality of Support
    77%
    82%
    89%
    89%
    90%
    82%
    97%
    76%
    80%
    46%
    73%
    71%
    79%
    Ease of Setup
    85%
    77%
    82%
    94%
    94%
    73%
    n/a
    79%
    68%
    56%
    69%
    n/a
    81%
    Ease of Use
    86%
    85%
    92%
    94%
    93%
    80%
    96%
    81%
    82%
    53%
    68%
    71%
    82%
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Average
    Net Promoter Score (NPS)
    Net Promoter Score (NPS) (Range from -100 to +100)
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    G2 Crowd users have evaluated accounting software products by feature. Feature ratings are representative of reviewers' overall satisfaction with each feature and do not necessarily take into account the breadth of individual product features. The results are shown below.
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Average
    General Ledger
    Journal Entries
    90%
    89%
    86%
    87%
    75%
    82%
    n/a
    90%
    n/a
    62%
    83%
    67%
    75%
    Tags / Dimensions
    85%
    87%
    89%
    81%
    57%
    78%
    n/a
    90%
    n/a
    50%
    69%
    n/a
    75%
    Audit Trail
    84%
    80%
    88%
    83%
    77%
    78%
    93%
    85%
    n/a
    55%
    63%
    86%
    79%
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Average
    Accounts Receivable
    Invoice Customization
    85%
    80%
    92%
    83%
    89%
    71%
    n/a
    87%
    n/a
    68%
    73%
    n/a
    73%
    AR Automation
    84%
    76%
    94%
    76%
    95%
    77%
    n/a
    82%
    n/a
    60%
    74%
    n/a
    73%
    Collections Automation
    77%
    73%
    88%
    76%
    93%
    81%
    n/a
    83%
    n/a
    52%
    66%
    n/a
    68%
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Average
    Accounts Payable
    AP Automation
    84%
    81%
    91%
    84%
    82%
    79%
    n/a
    88%
    n/a
    57%
    73%
    n/a
    73%
    Payment Processing
    85%
    83%
    92%
    76%
    84%
    79%
    n/a
    92%
    n/a
    57%
    73%
    n/a
    74%
    Purchase Orders
    89%
    81%
    83%
    89%
    71%
    81%
    n/a
    81%
    n/a
    55%
    73%
    83%
    72%
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Average
    Inventory Management
    Inventory Tracking / Ordering
    81%
    75%
    79%
    84%
    57%
    n/a
    n/a
    90%
    n/a
    42%
    67%
    n/a
    65%
    Inventory Pricing and Costing
    80%
    72%
    75%
    86%
    62%
    69%
    n/a
    88%
    n/a
    42%
    63%
    n/a
    65%
    Inventory Reporting
    80%
    74%
    79%
    84%
    62%
    77%
    n/a
    84%
    n/a
    40%
    66%
    n/a
    64%
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Average
    Other Functionality
    Multi-Entity / Consolidation
    84%
    85%
    82%
    71%
    78%
    73%
    n/a
    73%
    n/a
    45%
    56%
    89%
    77%
    Recognition Rules
    78%
    82%
    89%
    80%
    68%
    71%
    n/a
    75%
    n/a
    53%
    n/a
    n/a
    70%
    Reconciliations
    87%
    85%
    93%
    86%
    63%
    82%
    89%
    84%
    n/a
    54%
    69%
    n/a
    81%
    Payroll
    86%
    79%
    68%
    69%
    n/a
    n/a
    84%
    n/a
    51%
    n/a
    89%
    55%
    Time and Expense
    83%
    81%
    71%
    80%
    89%
    74%
    n/a
    86%
    n/a
    45%
    n/a
    n/a
    70%
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Average
    Reporting & Analytics
    Financial Statements
    87%
    84%
    89%
    79%
    84%
    69%
    n/a
    82%
    n/a
    63%
    74%
    83%
    74%
    Custom Reporting
    85%
    79%
    85%
    71%
    78%
    69%
    n/a
    79%
    n/a
    62%
    76%
    94%
    73%
    Dashboards
    84%
    83%
    92%
    78%
    85%
    81%
    86%
    75%
    n/a
    59%
    68%
    n/a
    81%
    Budgeting / Forecasting
    82%
    75%
    85%
    81%
    94%
    70%
    n/a
    80%
    n/a
    54%
    66%
    n/a
    71%
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Average
    Platform
    Customization
    82%
    82%
    77%
    76%
    81%
    79%
    84%
    78%
    n/a
    48%
    71%
    81%
    77%
    Workflow Capability
    82%
    83%
    80%
    79%
    82%
    81%
    91%
    78%
    n/a
    49%
    63%
    80%
    77%
    User, Role, and Access Management
    83%
    84%
    89%
    89%
    88%
    79%
    94%
    80%
    n/a
    61%
    78%
    84%
    83%
    Internationalization
    80%
    80%
    83%
    71%
    86%
    86%
    n/a
    n/a
    n/a
    41%
    51%
    n/a
    71%
    Performance and Reliability
    82%
    88%
    93%
    77%
    95%
    83%
    96%
    82%
    n/a
    55%
    69%
    88%
    83%
    Output Document Generation
    84%
    84%
    92%
    64%
    89%
    77%
    n/a
    83%
    n/a
    56%
    69%
    n/a
    78%
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Average
    Integration
    Data Import & Export Tools
    80%
    84%
    89%
    69%
    84%
    79%
    100%
    82%
    n/a
    49%
    73%
    84%
    80%
    Integration APIs
    76%
    81%
    88%
    71%
    79%
    80%
    100%
    84%
    n/a
    47%
    70%
    n/a
    72%
    Breadth of Partner Applications
    73%
    85%
    88%
    66%
    79%
    80%
    n/a
    80%
    n/a
    49%
    83%
    n/a
    78%

    *n/a is displayed when fewer than five responses were received for the question.

    *Gray boxes are displayed when a product does not offer a specific feature.

    Customer Segments Served

    Accounting products serve a range of small-market, mid-market, and enterprise customers. The table below shows the breakdown by reviewers' company size.
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Customer Segments Served
    Small Business (50 or fewer emp.) 59% 23% 83% 73% 80% 36% 0% 30% 32% 78% 36% 9%
    Mid-Market (51-1000 emp.) 32% 67% 10% 27% 15% 52% 80% 57% 55% 15% 45% 18%
    Enterprise ( >1000 emp.) 9% 10% 7% 0% 5% 12% 20% 13% 14% 7% 18% 73%

    Deployment and Implementation

    Deployment and implementation data for conversion rate optimization products is shown below.
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Deployment Method
    Cloud
    0%
    100%
    75%
    n/a
    67%
    85%
    n/a
    29%
    100%
    83%
    13%
    100%
    On-Premise
    100%
    0%
    25%
    n/a
    33%
    15%
    n/a
    71%
    0%
    17%
    88%
    0%

    Implementation Time

    Avg. Months to Go Live
    1.7
    2.6
    0.6
    n/a
    0.5
    3.7
    n/a
    2.6
    3.7
    0.9
    4.3
    n/a

    Implementation Method

    Led by In-House Team
    90%
    22%
    73%
    n/a
    93%
    25%
    n/a
    38%
    29%
    91%
    44%
    n/a
    Led by Vendor PS
    10%
    15%
    0%
    n/a
    7%
    25%
    n/a
    25%
    50%
    3%
    0%
    n/a
    Led by 3rd Party
    0%
    63%
    27%
    n/a
    0%
    50%
    n/a
    38%
    21%
    6%
    56%
    n/a

    Number of Users Purchased

    Median Number of Users Bought
    3
    17
    5
    n/a
    3
    17
    n/a
    7
    37
    3
    37
    n/a

    Contract Term

    Avg. Contract Term (Months)
    3
    14
    1
    n/a
    6
    28
    n/a
    10
    23
    5
    14
    n/a
    *n/a is displayed when fewer than five responses were received for the question.

    User Adoption and ROI

    G2 Crowd reviewers shared their average adoption levels and return on investment in the table below.
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    User Adoption
    Average User Adoption
    89%
    72%
    97%
    n/a
    91%
    83%
    n/a
    69%
    99%
    76%
    91%
    n/a
    Avg. Payback Period (Months)
    4
    19
    5
    n/a
    n/a
    11
    n/a
    n/a
    n/a
    7
    22
    n/a

    Market Presence

    Key data on each vendor’s overall scale and market presence is shown below.
    QuickBooks Desktop
    Intacct
    Xero
    QuickBooks Enterprise
    FreshBooks
    FinancialForce
    FloQast
    Sage 100 ERP
    NetSuite
    QuickBooks Online
    Dynamics GP
    PeopleSoft
    Vendor Information
    Year Founded
    1983
    1999
    2006
    1983
    2003
    2009
    2013
    1981
    1998
    1983
    1975
    1977
    Revenue ($MM)
    $4,192
    n/a
    $127
    $4,192
    n/a
    n/a
    n/a
    $1,471
    $556
    $4,192
    $93,000
    $38,000
    Employees on LinkedIn (Vendor)
    9,350
    401
    1,302
    9,350
    200
    623
    18
    9,675
    5,367
    9,350
    132,093
    144,195
    LinkedIn Followers
    105,187
    10,909
    34,855
    105,187
    5,203
    7,671
    n/a
    50,521
    91,052
    105,187
    2,716,820
    1,655,668
    Twitter Followers (Vendor)
    Twitter Followers (Product)
    32,848
    5,136
    43,332
    32,848
    28,327
    12,451
    269
    23,423
    543,412
    32,848
    51,856
    4,938
    Klout Score (Vendor)
    64.0
    63.0
    67.0
    64.0
    79.0
    55.0
    33.0
    68.0
    81.0
    64.0
    99.0
    87.0
    Klout Score (Product)
    82.0
    63.0
    67.0
    82.0
    79.0
    55.0
    33.0
    68.0
    81.0
    54.0
    66.0
    48.0
    Glassdoor Rating
    3.8
    4.3
    4.1
    3.8
    4.3
    4.1
    5.0
    2.8
    3.9
    3.8
    3.9
    3.3
    Alexa Web Traffic Rank
    465
    49,603
    3,245
    465
    3,209
    229,809
    918,696
    15,746
    2,394
    465
    43
    444

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