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Verizon Contact Center Solutions
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27 Verizon Contact Center Solutions Reviews
3.9 out of 5
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BR
Brody R.
Singer | Songwriter
Small-Business(50 or fewer emp.)
What do you like best about Verizon Contact Center Solutions?
There's usually lots of people working f Review collected by and hosted on G2.com.
What do you dislike about Verizon Contact Center Solutions?
The wait times visiting a store or getting in touch with an agent and the prices are high Review collected by and hosted on G2.com.
IO
Inspector O.
Private Health Inspector
Small-Business(50 or fewer emp.)
What do you like best about Verizon Contact Center Solutions?
Customers can choose 5 ways of contacting or do self-service. Review collected by and hosted on G2.com.
What do you dislike about Verizon Contact Center Solutions?
It wasn't easy to learn. Very complicated and there were a lot of names for things. Review collected by and hosted on G2.com.
CN
Cristian N.
Software Engineer
Mid-Market(51-1000 emp.)
What do you like best about Verizon Contact Center Solutions?
The ease of use was impeccable, making it very efficient for handling customer inquiries and performing account maintenance and changes. It did not disappoint me at all. It is easy to use and very user-friendly. The resolution rate, especially the first call resolution, is impeccably high and very consistent. Review collected by and hosted on G2.com.
What do you dislike about Verizon Contact Center Solutions?
We had some problems with Verizon regarding speed. Sometimes I have to call several times to get through, and then sometimes they put me on hold for a while. Because I don't have a flexible schedule, I couldn't stay on hold for more than 10 minutes at a time. They are very slow to start, contain multiple bugs or glitches that cause long periods of 'freezing', tend to lag, and go through an above-average amount of repair and maintenance downtime. Review collected by and hosted on G2.com.
UD
Verified User in Design
Small-Business(50 or fewer emp.)
What do you like best about Verizon Contact Center Solutions?
Leaving the store in Superior, CO after talking to a store rep and a Customer Service rep in the false sense that I'd never get a bill from Verizon again. Review collected by and hosted on G2.com.
What do you dislike about Verizon Contact Center Solutions?
I've been getting bills after ending my plan for two months after talking to Superior, CO and customer service reps. This is frustrating and ridiculous.
Before canceling my plan I asked an employee at this store what would happen. He said as long as I paid my last bill I could cancel my plan anytime. I then went in after canceling my plan to verify with a different employee, and they said I was out of the system and everything was canceled . I got a "final bill" from Verizon a week later. I went in a third time to finally get it resolved. After a two hour session with an employee and customer support, everything seemed to be figured out, but a month later I received another "final bill." No one knows how to end this. Review collected by and hosted on G2.com.
SC
Susan C.
Office Manager/ Accounting Manager
Small-Business(50 or fewer emp.)
What do you like best about Verizon Contact Center Solutions?
They will help with any problem you have and provide answers quickly. Review collected by and hosted on G2.com.
What do you dislike about Verizon Contact Center Solutions?
Verizons phone cost increases more than I would like. Review collected by and hosted on G2.com.
KK
Katie K.
Contact Center Consultant
Small-Business(50 or fewer emp.)
What do you like best about Verizon Contact Center Solutions?
What I really like is that it is user friendly and easy to navigate. It was easy for me to make changes to accounts and other things. I used this while traveling around and it worked great! Connected everywhere. The contact solutions center is very good and the people there are easy to talk to and very helpful. Review collected by and hosted on G2.com.
What do you dislike about Verizon Contact Center Solutions?
The only thing is that it takes a while to get a hold of the contact solutions center. Sometimes I have to call couple times to get through and then sometimes they put me on hold for a while. Review collected by and hosted on G2.com.
UB
Verified User in Banking
Enterprise(> 1000 emp.)
What do you like best about Verizon Contact Center Solutions?
Customer service is superior and anytime and everytime I have called they have been awesome. Always friendly and courteous Review collected by and hosted on G2.com.
What do you dislike about Verizon Contact Center Solutions?
Honestly, there is not one single thing I can say that is negative. Review collected by and hosted on G2.com.
AG
Verified User in Government Administration
Small-Business(50 or fewer emp.)
What do you like best about Verizon Contact Center Solutions?
The support is very accessible and customer service is knowledgeable and very nice. Review collected by and hosted on G2.com.
What do you dislike about Verizon Contact Center Solutions?
We don't get many options to choose from, so this worked fine. Nothing I can think of. Review collected by and hosted on G2.com.
CH
Verified User in Hospital & Health Care
Enterprise(> 1000 emp.)
What do you like best about Verizon Contact Center Solutions?
Very professional and straight to the point. Review collected by and hosted on G2.com.
What do you dislike about Verizon Contact Center Solutions?
Maybe the high prices of Verizon, but the provide an excellent service, so it goes hand in hand. Review collected by and hosted on G2.com.
UL
Verified User in Law Practice
Mid-Market(51-1000 emp.)
What do you like best about Verizon Contact Center Solutions?
It is very informative and helpful. It is easy to use and very user friendly. Review collected by and hosted on G2.com.
What do you dislike about Verizon Contact Center Solutions?
Long wait times. Not compatible with firefox. Review collected by and hosted on G2.com.
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