UserTesting Reviews & Product Details

I like the ability to do unmoderated user testing without having to manually recruit participants as this saves me a ton of time! I also like the ability to use AI insights although they are sometimes inaccurate and definitely require double checking. Review collected by and hosted on G2.com.

Yes, AI Insights, their CommUnity which used to be great but now is horrible (please bring the old community back and honor the badges and points everyone worked so hard to earn that suddenly disappeared in February). I'd also love if they improved their communication as they have ignored messages in the CommUnity when reaching out for help. Communication for support bugs that happen for test analysis, which are crucial to ensure those are accurate, requiring more manual work as I have to tediously check to ensure every single answer is correct. For example, you use a scale rating and users select one option but the Metrics tab shows they selected another option, we have premium chat support but weeks later it still isn't resolved after reaching out by chat and email for help leaving us to have to abandon the test results as they are not reliable and we simply don't have the time to go through each of them. I felt quite helpless at that point when UserTesting is supposed to speed things up not slow them down. Review collected by and hosted on G2.com.

I like its simplicity in the interface, it's intuitive to create your tests. I also like that it's automated: if a tester is not good, just a few clicks to get another one. And responses are so quickly, it really makes it easy to turn around a test in a couple of days (analysis included). Also the interviews work well, it's not required to install software (other than zoom) and there's an observer room, it's easy to share links to colleagues. Review collected by and hosted on G2.com.

I feel there's room for improvement, I don't like that I can't self serve to delete my tests (need to write to support). And once you create a study, there's no flexibility to edit the type of test or device, same for interviews, once you set the parameters, you can't change after creation of the study. Review collected by and hosted on G2.com.

Usertesting is great if you want to conduct user interviews. It manages everything from calendar schedules, recruiting, notetaking, tagging of notes, editing videos and summaries of your entire study. You can invite everyone you need there and share reels later with the team. It's also great for unmoderated studies, be it recruting from their base or not. It's qutie easy to implement figma prototypes there for usability tests. I like how their customer support is fast, never got ny doubts unanswered. Review collected by and hosted on G2.com.

In case your users are wuite talkative on your interview, your session may be cut off. If you need to increase the amount of minutes, you need to create a whole new study. For surveys, they're still implementing more logic and conditions features like UserZoom has. I wish putting images on multiple answer questions was possible too. Review collected by and hosted on G2.com.

We're currently using the User zoom and EnjoyHQ platforms and we love the integrations between them. UserZoom allows us to run a plethora of multi-method studies and importantly, QXScore studies which help us internally benchmark our web experiences and track improvements. EnjoyHQ allows us to have a centralised repository of research insights, data analytics findings and experimentation results that keep our findings living and breathing with clear evidence and summaries and allows for stakeholders to self-serve insights which free's up the researchers to run more research. Review collected by and hosted on G2.com.

I'm anticipating the future of AI in UserZoom and EnjoyHQ which currently doesn't exist. I know there are some interesting plans for this and it's something currently lacking in the platforms we use so very exciting stuff. We also have run into recent issues with the recruitment panels either not being able to achieve the numbers we need or having poor quality results. Review collected by and hosted on G2.com.

UserTesting has a large amount of participants, my tests get filled very easily; I can save templates and pin tests. Review collected by and hosted on G2.com.

Hard to maintain favourtite network and custom network as we need to send a invite to participants to join the saved network but they technically already in th network. Review collected by and hosted on G2.com.

User Testing offers a quck and covenient way to recruit non-users for unmoderated tests from their panel. The size and diversity of the panel allows to get responses within hours instead of days. The platform is user fliendly and test builder is robust, supporting a variety of research study types and integrations.

Sometimes the quality of feedback some users provide can be low, but luckaly User Testing offers to replace any session that wasn't useful with another one free of chanrge, and this action is only a button away.

Overall, UserTesting streamlines the process of running user tests and makes it efficient. Review collected by and hosted on G2.com.

While UserTesting is an excellent tool for recruitment speed, the pricing is quite high. It's one of the more expensive options out there and the subscription caps the number of seats. This limits the scalability for growing teams or when trying to democratize research to other departments. This became a challenge as our team expanded, and it wasn’t cost-effective. Review collected by and hosted on G2.com.

It's so easy to draft up and launch tests, and insights come in so quickly! Their templates are super useful and their Support staff is always there if you have a question. I'm also obsessed with the Highlight reel creator - it's insanely easy to make clips and piece together videos for hard-hitting insight reels to share with the team with the simple copy/paste of a hyperlink. Plus, we love the Live Convos feature - these are practically on demand 1:1 user interviews. Can't say enough good things about the platform - don't know what I'd do as a researcher without UT.com! Review collected by and hosted on G2.com.

Recently I've needed to test cross-devices (pushing a user desktop to app, for example) which isn't supported yet in Unmoderated testing. I also think the Transcription could be improved a bit. Review collected by and hosted on G2.com.

I like how easy it is to find the right participants and conduct various methodology tests with UserTesting. Their analysis tool is best in the business and is an intuitive and easy tool for researchers to do studies. The highlight reels integrate well with figjam presentations. Customer support along with being able to talk to the UserTesting researchers has been very helpful. Review collected by and hosted on G2.com.

I'd like for some analysis data points to be more accurate and drill deeper into insights. The intention paths to be more detailed. I want to be able to test 3 or 4 options and not just 2 with balance comparison. Review collected by and hosted on G2.com.

Easy access to panel of contributors across different roles and industry as well as spread across the world. There are multiple templates and easy to implement approaches for multi-research methods. There are always new additions and that's super helpful to plan knowing you can rely on UT platform. Their customer support is excellent. Review collected by and hosted on G2.com.

Quality of contributors on UserTesting is decreasing by the day. There are some aggressive contributors who feel entitled to incentive only because they show up and not provide any meaningful feedback. The quality needs major reboot. Review collected by and hosted on G2.com.

The recordings, Metrics tab, the research environment. I appreciate Aiyesha and Tom they are really helpful and super knowledgeable. Review collected by and hosted on G2.com.

• The workaround of embedding a survey link in a short test is creating a poor user experience and impacting feedback quality.

• Users are encountering difficulties opening external links and navigating back to the survey questions.

Suggestion:

• Microsoft Forms handles this very effectively by allowing images to be displayed directly alongside the relevant question.

• Please view this survey: https://forms.office.com/r/0GMD3T3VZj

Issue: We are currently working on adding the Jackpot City casino branding to the custom network on the UserTesting platform. However, we are encountering an issue with the suggested dimensions. The logo is appearing very small and is hardly visible. Could you please provide us with the specific design specifications (e.g., recommended dimensions, file format, maximum file size) that we should be using to ensure the Jackpot City logo displays correctly and is clearly visible on the platform?

Suggestion 1: Feature Request: Text Formatting in Surveys

• Could you please consider implementing text formatting capabilities within the survey creation tool?

• Here is the link to the formatting shortcuts: https://help.usertesting.com/hc/en-us/articles/11880445709341-Shortcuts-for-formatting-text

• We believe that the ability to format text (e.g., bolding, italics, bullet points) in survey questions and instructions would significantly improve the clarity and readability for testers.

• This would help them focus on the key objectives of each question and make the survey less overwhelming, as currently large blocks of text can be difficult to digest.

• Implementing these formatting shortcuts would enhance the overall testing experience and likely lead to more focused and accurate feedback.

• Below is an example of what the question looks like without formatting.

Creating Highlight reels is soo time consuming and the platform is sooo slow. Review collected by and hosted on G2.com.