Userback Reviews & Product Details

I like the simplicity and functionality. The integration to our platform allows our users to very easily contact us, provide screenshot of the location on our website (annotate issues/leaves notes), and get speedy responses from the stafff. I also truly appreciate the team and developers--it has been a wonderful 4 years of experience as partners and I appreciate the level of support they give my group. Honestly, it's one of the reasons I haven't moved to a different help desk system--it just works for what we need. Review collected by and hosted on G2.com.

I really don't have much to dislike about it. It provides the level of API access I need to help transfer data from our website to the system. It integrates well and provides what we need.

I think if one thing I had to mention--I wish there was an option to build question fields in certain types of "tickets". It would help us to be able to ask a few up front questions when collecting data. Review collected by and hosted on G2.com.

The tool holds up extremely well for recording users feedback on my client websites.

I've never seen any issues with the tool itself as it always just completes it's mission without distraction.

The integrations (I particularly use Basecamp + GitHub) are solid and work well. Review collected by and hosted on G2.com.

Sometimes it's too easy for people to provide feedback....so I get more feedback than I'd like sometimes, but I suppose this is a good thing! ;-) Review collected by and hosted on G2.com.

The ability to quickly document bugs with images or videos and send them directly to our development team has streamlined our entire bug reporting process. Review collected by and hosted on G2.com.

While I've been using Userback for quite some time now, I can't think of anything I've disliked. The platform has consistently met our needs, especially in terms of its ease of use and the quality of the feedback we've been able to collect. Review collected by and hosted on G2.com.

Simplicity and flexibility of QA boards and tasks management is awesome, so is the widget and Chrome extension - we got both our team and our customers to use Userback for QA reports submission and feedback submission. Love the new flow, it really helped our processes reach the next level. Review collected by and hosted on G2.com.

Options for tickets and boards privacy and sharing are quite limited - for example, options for internal users (e.g. agency staff) vs options for external users (e.g. collaborators / clients / feedback audience). Hopefully Userback team will add a bit more flexibility at this front. Review collected by and hosted on G2.com.

The platform simplifies collecting and managing user feedback in a way that's intuitive and efficient. Its visual feedback feature is particularly powerful, allowing users to annotate screenshots and videos directly, which makes understanding their issues much easier.

The integration options are another standout. Slack to allow exchange between the team member regarding the issue, and Asana to track and share ticket status for the users.

The Userback support is also extremly responsive and was able to adapt to our needs. Review collected by and hosted on G2.com.

To use Userback at a full potential would need to have already reach a crtical size in terms of users, which can be a bit steep for some smaller company and startups. Review collected by and hosted on G2.com.

Easy to use, integrations, options that gives to the user and specially the support from the team and their pricing. Daily usage for us!! Review collected by and hosted on G2.com.

Everything is wonderful, thank you! Every time there is a question, support is there :) Review collected by and hosted on G2.com.

- Simplified Feedback Collection: Ever since I started using Userback, collecting feedback from my clients regarding website edits has become a breeze. It's so much easier and efficient now.

- 2 Way Trello Integration: This feature has been a game-changer for me. The seamless 2-way integration with Trello streamlines my workflow, making it so much more organized and effective.

- Client-Friendly Interface: I've received several comments from my clients on how intuitive and easy-to-use they find the Userback interface. It's always a win when both the service provider and the clients are happy with a tool! Review collected by and hosted on G2.com.

Pricing Concerns: There's no denying the immense value that Userback brings to the table. However, I did have a moment's pause considering the pricing. Although it offers a competitive rate compared to some of its rivals, I can see how it might be a little daunting for smaller businesses or freelancers to pay for the plan that has integration. We wish there was an intermediate plan that considered small shops that still need the integration with Zapier or Trello. Review collected by and hosted on G2.com.

It allows internal configurations, in addition to enabling a whole interaction with users. It greatly assists in product processes, community, support, and QA. I recommend it for user satisfaction management. Review collected by and hosted on G2.com.

The API could be included in the Startup plan. Review collected by and hosted on G2.com.

The Userback experience has been very reliable for our clients. It has been a game-changer for our QA process and Project Management, from the customizable, easy-to-use onsite widgets to the access to live collaboration with our clients. It has streamlined the need to juggle feedback from multiple sources to just one. Review collected by and hosted on G2.com.

1. I was surprised to find out that client accounts count toward your total users. This limits the number of clients we can give access to projects and provide feedback.

2. Slack is limited to one channel integration per project

3. Linear integration is missing full status sync and priority sync. Review collected by and hosted on G2.com.

Userback's features provide a ton of value to our business. It makes collecting feedback super simple. In addition, because we are a SaaS we can implement multiple instances for each of our customers. Review collected by and hosted on G2.com.

There is nothing that I dislike about Userback. Review collected by and hosted on G2.com.