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User Interviews Reviews & Product Details

MG
Senior Web Designer
Telecommunications
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about User Interviews?

I run a lot of user interviews (like 10-20 per week), and sourcing good interview candidates can be a real pain. User Interviews has more or less solved this problem entirely for me and my team. Simply create a new campaign, specify who you want, and they source great candidates. I love the screener features and the fact that scheduling integrates with my calendar. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

I have very few complaints about User Interviews, but their messaging system needs a bit of work. It's annoying to get communications from users via email and then have to go back to the tool to respond rather than just replying like you can in most ticketing systems. Review collected by and hosted on G2.com.

Recommendations to others considering User Interviews:

I've been incredibly impressed with the customer service from User Interviews. In those rare occasions where I can't quite find enough candidates, they go above and beyond and proactively solve it for you manually. It's amazing! Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

We use User Interviews to identify, source, and screen user interview candidates. It saves me tens of hours every week and it's basically the only way we'd be able to do so many interviews without hiring a full-time sourcing person. Review collected by and hosted on G2.com.

User Interviews Overview

What is User Interviews?

With User Interviews, it’s simple to run high-quality research with your target audience. Segment customers for outreach, or recruit from our panel of 5 million research participants. Target professional segments, demographic groups, consumer behavior, or any niche audience you’re looking for. Our platform handles audience recruitment, research governance, and workflow automation. AUDIENCE: Create hybrid panels of users and prospects for fast, easy recruitment. We can source qualified participants with more speed, precision, and scale than any other panel provider because of our extensive network and AI-powered matching system. GOVERNANCE: Run a world-class research practice as the work of customer understanding becomes distributed. Our platform helps you keep a global record of research activity and automate compliance with your team’s standards. WORKFLOW: Source, screen, schedule, track, and pay participants, all in one place. Eliminate recruitment busywork with workflow automations and integrations with popular research and productivity tools. User Interviews is built for research and product teams who do frequent, collaborative research.

User Interviews Details
Product Website
Languages Supported
English
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Product Description

User Interviews is designed to help designers, researchers, product managers, and entrepreneurs form better business decisions by making user research easier, faster, and more joyful.

How do you position yourself against your competitors?

User Interviews is the fastest, easiest, and most flexible way to find quality participants for research. We are unmatched on audience quality, scale, segmentation, integrations, and support.

User Interviews is the only multi-audience research platform—your users, your competitor’s users, and brand new target audiences are all available on-demand. We've combined panel recruitment and research CRM into one researcher-friendly platform.

Unlike recruiting agencies, we offer complete transparency about your recruit from screener responses, to straightforward pricing, and the process is faster and more in your control.

Unlike all-in-one UX research tools that offer participant recruiting as a side benefit, User Interviews specializes in providing delightful research recruiting. We integrate many popular research, survey, and productivity tools, and are compatible with any research method.

For teams that know the value of high quality participants, and don't want to waste time or money finding them, User Interviews is the best choice.


Seller Details
Company Website
Year Founded
2015
HQ Location
New York, NY
Twitter
@userinterviews
3,284 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
Description

User Interviews is a platform that connects researchers and product teams with participants for user research, interviews, and testing. It streamlines the process of recruiting participants for studies, offering tools to help organizations find the right users based on specific criteria. The platform supports various research methodologies and aims to enhance user experience and product development through valuable insights gathered from real users. For more information, visit their website at [userinterviews.com](https://www.userinterviews.com).


UM
Overview Provided by:

Recent User Interviews Reviews

OS
Olga S.Small-Business (50 or fewer emp.)
5.0 out of 5
"UX lead, UXR"
As a UX researcher, I appreciate how smooth and efficient User Interviews makes recruitment. The participant pool is high quality, and everything, ...
SP
Sofia P.Small-Business (50 or fewer emp.)
5.0 out of 5
"1000% better than using a recruiter like SAGO or Fieldwork"
The control I have over selecting participants and how reliable participants are - very few no-shows.
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great platform, high quality players delivered and the platform does most of the legwork for you."
What I appreciate most about User Interviews is the high quality of the participants. It’s clear that each person has been qualified, which gives ...

User Interviews Pricing

Exclusive savings on User Interviews through G2 Deals

User Interviews helps teams make better business and product decisions by making user research easier, faster, and more joyful. Sign up today through G2 Deals and get 3 free research participants (a $360 value!).

How to claim this offer

Discount automatically applied at checkout.

Deals
$0
$360
100% off

User Interviews Media

Official Interactive Demo

User Interviews demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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Video Reviews

968 User Interviews Reviews

4.7 out of 5
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968 User Interviews Reviews
4.7 out of 5
968 User Interviews Reviews
4.7 out of 5

User Interviews Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
SA
Sr. UX Researcher
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about User Interviews?

User Interviews is an excellent tool for recruitment, especially with the added ability to use the Research Hub and incorporate our own participant list. The quality of participants from the User Interviews panel is generally very high, and the platform makes the recruitment process smooth and efficient. Their customer service is also very responsive and supportive, which enhances the overall experience. UI genuinely makes my life easier while undergoing the tedious task of recruitment, and I use it for literally every project I do. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

One downside is the lack of auto-save, especially while writing the screener or updating study design or details. There have been instances where I’ve written a detailed screener, stepped away for a moment, and lost my progress after refreshing the page. Additionally, it would be helpful to have a chance to update the project incentive for all participants, as long as they have not already completed the session. Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

User Interviews helps me streamline the recruitment process for all kinds of studies (usability, formative interviews, unmoderated studies), making it easier to find high-quality participants. The flexibility to use our own participant lists in conjunction with the User Interviews panel adds significant value, enabling me and the team I work with to meet diverse research needs effectively. Review collected by and hosted on G2.com.

SB
Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about User Interviews?

The addition of Tags and Notes has been incredibly helpful. Also, the new function that allows questions to be added as separate columns for each screener version is an excellent feature. Over the past year, there have been significant improvements, which have made a big difference in recruiting efficiency. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

One key improvement would be the ability to add images to questions and answer choices. Sometimes, respondents struggle to fully understand the text alone, leading to confusion in their answers. Incorporating images would make questions more intuitive and improve response accuracy.

Another useful enhancement would be the ability to integrate dropdown menus for specific answer types. For example, when asking, "Which brand and model do you use?", a dropdown for selecting a brand could dynamically trigger a corresponding model selection field. This would eliminate the need for multiple pages and significantly streamline logic management. Currently, due to these limitations, we often have to create multiple pages and complex logic to refine the answers correctly.

Additionally, it would be helpful to have the ability to send messages to respondents in the same session. At the moment, once participants are classified under "Approved" or "Completed," it requires manually searching for each respondent, which can be time-consuming.

Lastly, I really appreciate the bulk messaging feature, which allows multiple respondents to be selected at once—it’s incredibly convenient! It would be great if a similar selection function could be applied to choosing completed respondents as well.

Overall, these improvements would further enhance usability and efficiency. Thank you! Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

Faster and More Targeted Recruitment – Finding the right respondents used to be time-consuming and difficult, but User Interviews helps streamline the process with easy screening and filtering options. This has significantly reduced the time spent on recruitment.

Better Organization & Tracking – Features like Tags, Notes, and the Question Grid allow me to keep track of respondents more effectively, ensuring I have all the necessary details at a glance.

Improved Communication & Scheduling – The platform makes it easier to send bulk messages, coordinate sessions, and manage time zones, eliminating the need for manual follow-ups.

Enhanced Screening Process – The ability to customize screeners and review responses efficiently helps ensure we're selecting the most relevant participants, leading to higher-quality insights.

How This Benefits Me:

Saves time and effort in recruitment.

Reduces manual errors and communication delays.

Improves data accuracy by ensuring the right respondents are chosen.

Makes the entire research process more seamless and productive.

*One additional improvement I'd love to see is the ability to bold or highlight text within questions. Sometimes, certain key phrases or instructions need to stand out, but currently, all text appears the same. Adding formatting options like bold, italics, or underlining would make it easier for respondents to focus on important details, reducing confusion and improving response accuracy. Review collected by and hosted on G2.com.

KK
Research Operations Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about User Interviews?

I love how user friendly it and how it has reduced the amount of back and forth required when interacting with potential participants. It has drastically increased the pace at which we can turn around research and reduced the manual steps in our flow. I appreciate the support team as they are always super responsive, helpful and kind. This is a tool I highly recommend! Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

I would love to see improvements with uploading users to a study and not having them immediately imported into the hub. Managing users is a bit more strenuous than I would like and requires too much time and effort on part of our researchers to clean up the participant pool. Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

It has increased our study execution efficiency. It has removed many manual tasks, especially when sending and receiving consent forms and getting individuals scheduled. It is also helping our enterprise see where there is overlap with participants and is helping ensure we don't overcompensate individuals. Review collected by and hosted on G2.com.

VB
UX Researcher
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about User Interviews?

Easy and fast to find participants, it's what I love about User Interviews. The platform is pretty intuitive, and getting started was effortless. I use User Interviews for every study I run, and it saves me a lot of time on recruiting. The ability to quickly replace participants who don’t meet my criteria (or those who aren’t honest—researchers know what I’m talking about!) is a huge plus.

Another big advantage is the high-quality respondents for a fair price. I consistently find engaged and thoughtful participants who provide valuable insights, making my research much more effective. I also appreciate how responsive the support team is—they’re always ready to boost my studies when I need more applicants. Overall, it’s a reliable tool that makes my job much easier. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

Some of the recent updates take a bit of getting used to. One feature I’d really love is a quick way to access a respondent’s completed task right next to their name—it would make tracking their progress much smoother. Also, while the support team is great, there are times when I reach out and get the “We’re offline now” message, which can be frustrating when I need quick assistance.

Another thing I’ve noticed is that some participants show up repeatedly in my studies. While it’s great to have engaged users, But overall, these are small issues compared to the value the platform provides. Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

User Interviews solves one of the biggest challenges in research—finding the right participants quickly and efficiently, (U.S. audience is our top priority), . Recruiting can be time-consuming and frustrating, but this platform streamlines the process, allowing me to focus more on conducting research rather than searching for respondents.

It also helps ensure high-quality participants. I no longer have to worry as much about screening out unqualified or dishonest respondents because the system makes it easy to replace them. This has significantly improved the reliability of my research findings. Review collected by and hosted on G2.com.

SP
Director of research strategy
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about User Interviews?

The control I have over selecting participants and how reliable participants are - very few no-shows. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

We usually have. alot of quotas and it's tough to recruit specifically to fill those quotas or see how close we are to meeting them (max and min quotas)

Before confirming people, we share participant grids with clients for approval showing screener responses as well as a few backup participanst they could swap in. We do this with a nice looking Google Sheet. It can take a while to create the googel sheet, add people too it, format it nicely, and track on the sheet who we have confirmed, interviewed, etc.It would be nice if UI could help with thi. Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

Quick turnaround for recruiting. Clienst expect us to go into field super quickly and the only way we can do this is through UI Review collected by and hosted on G2.com.

RR
Program Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about User Interviews?

I think the fact that it is so each to use. I had never used UI before but it didn't take me too long to figure out how to use it. Also, i like the fact that there is someone available to support you in your studies. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

I think one thing that can be improved is that highlight more clearly on why a particular candidate in not fit for the study.

Secondly, I always have to manually go email the support to make changes to the project.

Third, the calendar set up has been tricky when i am making a project for a moderator. Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

When we do not have a lot of candiatates in our database, UI helps us match to relevant participants.

Sometimes we require very niche participants which UI is able to help with. Review collected by and hosted on G2.com.

SM
Product Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about User Interviews?

- Ability to find the right participants for the study in 24-48 hours

- Great support and project curators

- The scheduling feature is great

- Participant managment is easy to use Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

- A bit sluggish performance from time to time, but I can see some improvements in that matter.

- Some participant profiles feel empty and there is a need to ask for basic info such as LinkedIn profile in the screeners Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

- Helps find the right participants from target industries quickly.

- I can complete a research project in a very short time without having to waste time searching for participants elsewhere

- The incentive distribution system from User Interviews is very helpful since we don’t have to manage it ourselves

- Ability to screen and filter participants in a very flexible manner Review collected by and hosted on G2.com.

GV
Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about User Interviews?

I like that it is fast to set-up and review respondents. I believe there is a lot of potential here for opening up projects and closing them fast.

Setting up a screener is very easy, and so is uploading the sample that will be used. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

I think it is very limited on what you can do regarding:

- Filtering for candidates before reaching out to them. This way you can select more easily who will be a part of this study.

- There need to be more customization options for screeners, more options to show/hide questions based on previous answers, options for numeric questions, multiple answers for numeric questions, questions based on %, termination criteria expanded to include qualifying/terminating based on which numbers they selected or only answer within a set limit-.

- There needs to be a simpler way of matching data IDs with the respondents in the dashboard. Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

It's helping me get surveys out faster to respondents and provide easier ways to upload the sample I'm going to use. Review collected by and hosted on G2.com.

OS
UX lead, UXR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about User Interviews?

As a UX researcher, I appreciate how smooth and efficient User Interviews makes recruitment. The participant pool is high quality, and everything, from screeners to scheduling and incentives, is managed quickly, saving me tons of time. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

Not much to dislike, though I do wish there were more integrated tools so everything could be managed in one place, from planning to insights. Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

It solves the hardest part of user research: finding the right participants fast. It helps us run studies on time, with quality insights, without wasting hours on logistics. Review collected by and hosted on G2.com.

Verified User in Research
AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about User Interviews?

What I appreciate most about User Interviews is the high quality of the participants. It’s clear that each person has been qualified, which gives me confidence in the quality and integrity of feedback we receive. Review collected by and hosted on G2.com.

What do you dislike about User Interviews?

The lack of European support can sometimes cause delays in moving projects forward. It would be helpful to have more region-specific resources or infrastructure to better support teams operating outside of North America. Review collected by and hosted on G2.com.

What problems is User Interviews solving and how is that benefiting you?

User Interviews gives us access to a large, diverse pool of participants that we can easily screen and schedule for testing. This removes the need to manage our own player panel, saving us significant time and operational overhead. It streamlines our research process and allows us to focus more on gathering insights and improving our product. Review collected by and hosted on G2.com.