Video Reviews
Takes away the stress!
JustCall Video Review
Ideal tool for pre-recorded messages
2,177 JustCall Reviews
It's easy to use, the bulk text feature is great. Support is quick to reply when I have questions. There are multiple ways we can integrate it into our workflows which increases the value for us. Pricing is reasonable. It was difficult to find a solution that checked all of our boxes, but JustCall did. Our main interest was text - but I like the phone features the more I explore them. So I can see us integrating that as well. We were easily able to integrate it into Salesforce. The onboarding call was really helpful and got us up and running quickly. I can use the app or web version, so it's easy to stay connected when I need to. Review collected by and hosted on G2.com.
There are some delays to get going - not the fault of JustCall - they require proper registration, which is good. But it does mean you need to plan a few days to get set up. We had a campaign we wanted to do right away. But once we got up and running, it was good. Review collected by and hosted on G2.com.
-The UI of the app version is very concise, you have all the info you'll need in just a glance as opposed to other software that looks cluttered.
-If you need additional information such as graphs, detailed logs and other insights, the desktop version is pretty handy.
-We transitioned from Aircall to Justcall, our team had no issues in changing software. It even has a slack channel! The team rolled it out pretty fast, we had no issues adjusting.
-I always use Justcall for contacting our customers and hosts, it is pretty easy to call back.
-Customer support team is readily available, we rarely have issues with it but if we did, we can easily call the support team.
-The AI is pretty smart, the suggestions it gives are pretty concise too!
-We used our existing Okta logins to access the software. So easy! Review collected by and hosted on G2.com.
-no option to customize the ringtone, or maybe it is not that clear where to do that
-there's no option for the app to not pop-up. sometimes, I unintentionally answer incoming calls because of this. Review collected by and hosted on G2.com.
We used a different system before that was not user friendly and didn't have a "real text" feel like JustCall does. What I love most is the seamlessness of the texting function, and the ability to add attachments (and that it's easy on BOTH the app and browser). The AI is equally as helpful for action items; I'm usually in back to back calls and otherwise it's so hard to keep track of all the "to dos" until now. Integrating JustCalls tools and their AI notetaking function into my everyday work was honestly pretty easy, much easier than I thought! I literally use it everyday to text and call customers, and the Hubspot integration is key to providing that helpful experience that saves me time. Review collected by and hosted on G2.com.
The only thing that adds extra work and can be improved is having a "text back" button when I'm reading a voicemail as well as the contact information imported from Hubspot (from the contact card and/or company card at least). Right now I only see a phone number and the "call back," which isn't ideal as I like to research the person's Hubspot card first and often will text back first before calling back if it's an "I'm in between meetings and need to reply quick" type of thing.
As far as AI notetaker itself the portions I use work very well and I can't think of something specific to change there. Review collected by and hosted on G2.com.
The setup was simple and it integrates so well with our lead management system. It is very easy to call and text while keeping track of all the information we need to document for our entire team to be on the same page. The AI piece is also very helpful in upgrading our responses to leads/prospects. Review collected by and hosted on G2.com.
There is not much to dislike, but sometimes the domain may not be recognized correctly and will cause a very temporary disconnect with the Chrome app or other connections that normally make the workflow very smooth. Review collected by and hosted on G2.com.
The AI Voice Agent is a game-changer—it automates responses, provides real-time transcription, and handles follow-ups effortlessly. Seamless CRM integration, crystal-clear call quality, and advanced analytics make it an unbeatable tool for managing customer communications. The intuitive setup and automated workflows save hours of manual work while improving accuracy. Review collected by and hosted on G2.com.
While the platform is exceptional, occasional frustrations with understanding how to automate in ActiveCampaign with the sales dialer Review collected by and hosted on G2.com.
I love the call filtering in JustCall, it makes it simple to create daily reports from call sourcing. Also I really appreciate being able to keep all of our text messaging internally organized, throughout all of our various source phone numbers. Also the ability to manage Team Members hours into shifts and mark someone as being Out Of Office or on Vacation is very helpful, and has been utilized frequently. Review collected by and hosted on G2.com.
I wish that the transcription of calls was easier to view from the call filtering page. Right now you have to open a tab, then download the call, and open into a separate window if you want to view the transcription. In CallRail you can immediately view transcriptions of each call when highlighting individual calls, which would be much more convenient. Also it would be nice to see customization options when it comes to Incoming Calls Call-flows, so that you could record a voice for menu options and give the Incoming Callers a Dial-by-number menu that leads to different recordings and routes to different Users/Phone numbers. Review collected by and hosted on G2.com.
We have had just a heckin' rough time getting our telephony in Salesforce sorted out. JustCall is the one that actually allows us to review the sales team's calls with ease and speed. The transcription feature is genuinely useful.
Getting it set up was pretty painless, at least at a basic functionality level.
Customer support is genuinely helpful, though it can take a minute to get a hold of them. But they've never failed to resolve my issues. Review collected by and hosted on G2.com.
Integration works smoothly enough, but some of the features are proving tricky to get talking to other APIs seamlessly. There's a bit of confusion between the SF Integration, the Chrome add-on, and the standalone dialer - but we have a nice system now with integrated pop-up, and the chrome extension.
My sales team is using this every day, and it doesn't strain under the weight.
There are a lot of structures that aren't immediately obvious when you're using the product, that you'll only run into when something stops working.
It's honestly a little janky in places; the amount of things that I need to contact support to do for me, instead of just letting an admin do it? It's not my favorite.
We've actually had a stretch of difficulty with porting in numbers - things that had historically not taken that long, now taking multiple weeks. Review collected by and hosted on G2.com.
the alert comes through quickly and also shows well on my screen so I can see a call from a patient right as its coming through and it updates quickly into my lead base system Review collected by and hosted on G2.com.
sometimes when a call comes and it takes me off any screen im currently on its irritating because i have to click back if im already with a client but its a minor issue. id ratther get that alert than anyhting else Review collected by and hosted on G2.com.
I like that it goes hand in hand with our CRM & I can tell who is calling in before I answer the phone. Easy to transfer calls and love that my calls are recorded and emailed to me so I can look back at them if needed. We use this daily in my office, and it just makes scheduling our patients a breeze. If any problems do arise, their customer support is easy to use and you are back up in no time. I was a newer hire and learning this app was very simple, which made my job easier. Review collected by and hosted on G2.com.
I have not really found anything I dislike about JustCall yet. Review collected by and hosted on G2.com.
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