The 'Account Updater' function is awesome. Recurly automatically updates many expired credit cards - saving our billing group lots of time.
Products is solid and delivers on its intended use. Uptime is very good. No noted bugs.
Recurly has been adding features to make it more flexible. In particular the way it handles refunds has been greatly improved.
Support is good. Reps are usually available via chat and have always been able to help us out. Review collected by and hosted on G2.com.
-The reporting is weak. There is no way to generate a report that shows transaction along with the accounts User Name or Company name. So, if a customer uses an email address when signing up, you can only generate reports with this email address as the identifier. This drives us crazy, as there no way to tie the line item on the report to an account record in our financial ledger or CRM system unless we manually look up each email address. How hard would it be to add a column in the Recurly report with either the Company Name or User Name? Seriously?
-The presentation of account credits are very confusing. Its tough to tell if a credit has been used or not.
-Service is expensive vs. competitors. Be sure to price check before making a decision.
- Review collected by and hosted on G2.com.
Video Reviews
Saves us quite a lot of time
Perfect Platform for Subscriptions
172 Recurly Reviews
1) product management - it is easy to manage and customize subscriptions
2) integrations: webhooks for all events, as well as out-of-the-box solutions for zendesk / tax services like avalara
3) gateway flexibility and ready-made support - recurly already has great support for many popular payment gateways
4) dunning management
5) support - for many questions you can receive response via a live chat, which is only possible when eevn first line is already skilled and well aware of product features which is quite rare Review collected by and hosted on G2.com.
Webhooks are still transactions/adjustments centered. Mobile app subscription services like revenuecat give a lot of prominence to subscription status changes for events/webhooks: like in trial / regular / canceled / expired - to achieve similar data from curly you will still ber required some tinkering Review collected by and hosted on G2.com.
Recurly is a relatively stable platform and as a billing management tool that’s crucial. It rarely experiences major issues or complete breakdowns, which gives us confidence that our subscription billing will run smoothly without unexpected disruptions. Review collected by and hosted on G2.com.
Recurly's support team is responsive, which is great. However, the consistency in their answers can be hit-or-miss. You could be ssking the same question to different reps and get completely different responses. Review collected by and hosted on G2.com.
- The systems sends reminders to the customers (2-3 weeks in advance) who are on Annual or Monthly Subscription for renewals.
- There are multiple payment gateways that can be integrated for global clients
- Support team quicky reponds to the queries if we face any problem Review collected by and hosted on G2.com.
- Customers sometime complain that they have limited visibility, which can be improved
- To operate it, one requires a bit of technical knowledge. This leads to dependency on technical person Review collected by and hosted on G2.com.
Customer and billing information is easy to search through and locate. The steps to process refunds or provide invoices to customers are available in only a couple clicks. Allows us to support our customers quickly and efficiently! Review collected by and hosted on G2.com.
Has trouble integrating with our CMS at times. We have to work them like they are 2 different systems. Review collected by and hosted on G2.com.
-Knowledgeable Support Team (Live Chat, Tickets, Account Manager)
-Integration Support (Payment Gateways, Finance Systems, Sales Tax)
-General Ease Of Use (Training)
-Large Set Of Reporting (Exports)
-Scalable (10 Or 10,000 Active Customers)
-Flexible Customization (Automated Email Templates For New Subscriptions, Payment Declines, Cancellation, etc.)
-Great Uptime Review collected by and hosted on G2.com.
-Multiple Subscriptions On Single Can Be Clunky
-Short Auto Time-Out Due To Inactivity
-Missing Dunning Churn Reporting Review collected by and hosted on G2.com.
Recurly's reporting & analytics gave our team more insight and clarity into our business than we've ever had previously, allowing us to make timely pivots and easily view the results. Review collected by and hosted on G2.com.
Recurly does not keep you logged in for more than 10 minutes, throughout the day, I'm constantly forced to log back in. Review collected by and hosted on G2.com.
Really like its clear and effective subscription management tool with dunning email, analysis all-in-one on this platform. The CS chat is good that you usually get the reply right the way Review collected by and hosted on G2.com.
not much since I think it is very comprehensive and maybe it can add more customized repoert Review collected by and hosted on G2.com.
Powtoon has experienced significant growth with Recurly for over 10 years, and I have witnessed the remarkable development of their product. I appreciate their Support and Success team; they are among the best Customer Success Managers (CSMs) I've had the pleasure to work with. The customer success representatives consistently deliver outstanding service, and the continuous innovation and improvement of their tools have been impressive over the years. Review collected by and hosted on G2.com.
I'd wish they had a cancalation flow whouch would make the platform complete. Review collected by and hosted on G2.com.
There is a number of things why I would recommend them:
- Great API
- Amazing people who help with all the aspects from impm, implementation to support
- New and important feature Review collected by and hosted on G2.com.
Nothing comes to mind since they been a very reliable partner since day one Review collected by and hosted on G2.com.
Recur provides a suite of services that are relevant and helpful to many businesses. This is great for large corporations that have marketing and sales departments. All from email marketing automation to structure customer surveys are easily accessible thus creating an integrated customer journey. Review collected by and hosted on G2.com.
The problem with so many features is that working with them can be confusing for a small team like mine. Even mastering how to use and apply each tool may take time which to our dismay we can never afford. Review collected by and hosted on G2.com.
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