Qualtrics has a robust design function and a nice mail delivery/QR code platform. It is very easy to edit within the design module and reports are easy to generate if you are looking for simple data. Exporting and sharing reports is very simple and works well. Customer service is very good and client management is engaged and helpful. You can import past survey data which makes it nice to store your historical data for future use, especially in the question library. They provide several comparable surveys that you can use to create a question. Review collected by and hosted on G2.com.
The contact management options are limited and you generally have to export to address any response analysis need you have. You can't sort in the online view and there are no visuals that I know of. Also, including partials by closing out a survey and managing the options for those who are partials is not great. surveygizmo does a better job with this. In terms of mailing, easier options for contact management would benefit the mail client for those of us with global data collection needs. We need to mail things based on the time zone, like to develop in currency options with auto translate too. The library is cumbersome in terms of sharing all with the group and reporting is sorely in need of an update in terms of being able to print reports from multiple sources/datasets and do simple global changes such as include partials and completes, segment by demographics for all visuals, etc. The Tableau connector isn't useful for survey data. A true connection would be awesome. Review collected by and hosted on G2.com.
Video Reviews
2,953 Qualtrics Strategy & Research (formerly CoreXM) Reviews
The power. There's so much that I can do with Qualtrics – and I keep on figuring out new ways to use the platform to deliver value to my clients. Review collected by and hosted on G2.com.
There's a learning curve, and while Qualtrics does a fine job with support its educational roots are obvious, and it could stand to be a little more intuitive. My biggest hangup is with customer service and support. It's deteriorated markedly since I first signed on with Qualtrics, with a new account manager every year who doesn't even do me the courtesy of reaching out to talk in person. I may seem like small potatoes to them, but I teach how to use Qualtrics at the local university in addition to using it in my business, so I'm actually influencing the next generation of Qualtrics users ... and they can't grasp that. Finally, every change that's been made to the product over the last five years has made it worse. I'm paying more for an arguably inferior product. Review collected by and hosted on G2.com.
Qualtrics is simply the best-in-class product for experience management, especially surveys. It's got all the features you could ever want (possibly too many), and if you can dream of what insights you want to gather, Qualtrics has a way to do it. Review collected by and hosted on G2.com.
The user interface is too complicated, leading to the necessity for dedicated training on the tool, which they seem to outsource to other firms for some reason. The ramp-up is a bit rough, and it's somewhat hard to integrate with other tools. Once you're up and running, it's great, but the learning curve is a bit too steep. I've found that we utilize probably a tenth of the feature set that we could use, which is great and powerful for us, but it is a little over-built and unnecessarily complex for our needs. Review collected by and hosted on G2.com.
Qualtrics is a robust platform with flexible features to meet nearly any need. It's pretty user friendly & intuitive, especially from a survey design standpoint. Surveys look nice. We use Qualtrics daily. The live dashboarding is second to none. Review collected by and hosted on G2.com.
Qualtrics can be too advanced for its own good in some cases. Certain tasks that should be simple are more complex than they should be. The platform I used prior to Qualtrics was a tenth of the cost and made certain things easier. Regardless, Qualtrics offers too many advantages to go back. Customer support is lackluster, but there's a large library of articles that typically can help. Calling support is much better than online chat. Review collected by and hosted on G2.com.
Qualtrics is very user-friendly and intuitive to use. Beyond the many different question types, there are countless ways to customize your survey to achieve your goals. The addition of CSS and javascript code is a very useful function. When you are encountering challenges implementing something, the customer support and Qualtrics forums have proven to be useful tools. Additionally, it is very simple to integrate Qualtrics into Prolific (a participant recruiting platform), which also makes it a wonderful tool to conduct survey-based research. Review collected by and hosted on G2.com.
The biggest downside of Qualtrics is the cost associated with it. I am lucky enough to access it through my institution. Otherwise, it would be unaffordable. Review collected by and hosted on G2.com.
I can do just about anything in the platform, and investing the time up front to build out a new project saves us *so* much time and headache further down the line as we're dealing with complex data needs. Review collected by and hosted on G2.com.
If we had a more unified strategy as an organization, we could replace several of our specialized software tools with Qualtrics since the functionality is there. But that is an Us Problem. Also it's annoying and cumbersome to have to go through a third party to renew our contract. But again, that is an Us Problem. Review collected by and hosted on G2.com.
The panel quality seems really good and they help you create checks to ensure you get the most for your $ Review collected by and hosted on G2.com.
It takes forever to buy online and then get a project launched. No less than 5 back and forths to be able to buy the $5k platform online Review collected by and hosted on G2.com.
Easy UI, lots of customization of basic questions Review collected by and hosted on G2.com.
Terrible customer service, shuffled around to different teams and get no responses to questions, inability to do multiple complex survey practices in one survey. No support. We left because of poor customer service. Review collected by and hosted on G2.com.
Qualtrics CoreXM offers an intuitive experience for creating and managing surveys and customer feedback. Its powerful analytics tools provide actionable insights, which has customizable templates and easy-to-use dashboards streamline data collection, making it ideal for informed decision-making and customer experience improvement. Review collected by and hosted on G2.com.
A common dislike about Qualtrics CoreXM is its pricing, which can be high for smaller businesses. Additionally, the platform's advanced features may present a steep learning curve for new users, requiring time and effort to fully master its capabilities. Review collected by and hosted on G2.com.
Greatly assists students earn doctorate degrees. Review collected by and hosted on G2.com.
Few students are able to progress to this level to earn their degree. Review collected by and hosted on G2.com.
I like the ease of qualtrics and the questions Review collected by and hosted on G2.com.
The customer support is not the best in my opinion Review collected by and hosted on G2.com.