Mentionlytics Reviews & Product Details

Mentionlytics is an easy-to-use tool that has allowed us to provide concrete data to our clients. We highlight its ability to monitor data and metrics on the X network, fast automatic reports, and all the information in Excel, making it a competitive platform. On the other hand, we highlight the attention, service, availability, and kindness of our Account advisor. Review collected by and hosted on G2.com.

It would be more improvements that allow the user to obtain more data on networks like Instagram and Facebook. The loading for the visualization of the dashboards is also an aspect to improve. Fabulous to be able to implement other types of metrics in the case of general data and channel monitoring, especially. Implementation of different analyses with AI. Review collected by and hosted on G2.com.

Everything in one place, and makes me look like I spend hours searching the internet - but its actually just a few seconds to check in after all the set up is done. Review collected by and hosted on G2.com.

There is a bit of a learning curve, but the team is helpful and really quick to jump in. As with most subscriptions you do need to tier up $$ to get all the features included. My review numbers of some of the features may appear low - I was not able to use those features, and on the survey there was no option to select a N/A button. So that is reflected in the results. Review collected by and hosted on G2.com.

The interface is great and allows you to have good situational awareness at a quick glance. Review collected by and hosted on G2.com.

The parameter for automatic mention analysis considers keywords in their general semantic aspect, which compromises more personalized sentiment analysis. It would be very important if AI could learn sentiment classification to suit different needs. Review collected by and hosted on G2.com.

Good coverage and ability to filter mentions in a wide variety of different ways. Review collected by and hosted on G2.com.

No major down sides. Ultimately with all of these platforms it's worth a/b testing coverage for your industry and to see if all sources are being checked. I would also add that they were very helpful in adding sources on request, so the only downside is covered by their great support! Review collected by and hosted on G2.com.

It is very easy to use and there is excellent customer service. We use it every day and it helps us have an overview of what is happening with our customers. Review collected by and hosted on G2.com.

That keeps adding mentions even after we say we don't want mentions from a user. Review collected by and hosted on G2.com.

They have a lot of custom features. The overview page provides multiple keywords merge and instantly generates the necessary graph, word cloud, and other information. Show both unique and total reach. Have a lot of additional package options and let me customize my own setup. Only paid what I really needed instead of forcing myself to upgrade my plan and pay for features that I don't need. Translate to cost-efficient for me and my client. Very responsive customer service when trouble occurs. Review collected by and hosted on G2.com.

No CS online o weekend. It's a rare case when trouble occurs on the weekend, but if it happens, we need to wait until weekday Review collected by and hosted on G2.com.

Mentionlytics has a great user interface and is easy to use once you get to know you way around. I also love that they don't move things around (unlike Meta!) so it has that consistent familiarity while also providing regular improvements Review collected by and hosted on G2.com.

All social monitoring tools do need the human time and investment to make sure that they are tracking correctly, that's just part of it - so its about remembering to go in and keep an eye on things - not so much a dislike but you get out what you put in! Review collected by and hosted on G2.com.

I absolutely love Mentionlytics.com! It's super easy to use and fast to set up. It gives you tons of valuable information, and the graphics are fantastic, making it simple to export reports. I really appreciate the recommendations it provides and the ability to track items in real-time. Their customer service is fantastic, and they are always ready to help out. The reports are incredibly detailed, insightful and easy to set up and implement. I use this service every single day and they send me emails with the information I need. It provides seamless integration into our business processes. If you're looking for a reliable and efficient social media analytics tool, Mentionlytics.com is definitely the way to go. Review collected by and hosted on G2.com.

Nothing really; it is very robust and has a lot of information. It comes with a cost, but in my opinion, it is well worth it. Review collected by and hosted on G2.com.

I requested them to extend the free trial period to ensure I wanted to use this tool before making a payment.

During this period, I contacted their customer service regarding functionality issues or additional service purchases. They were very patient and resolved the issues, for which I am very grateful.

Additionally, in terms of social listening functionality, they have the most comprehensive collection and are a reasonably priced platform. Review collected by and hosted on G2.com.

The minor drawback is that it cannot restrict keywords for social media platforms, so it will still collect the words.

Sometimes, we don't want to collect live comments or giveaway comments from competitors, leading to the collection of too many irrelevant comments.

You can only purchase additional mention quotas, but I believe the price for this additional purchase is reasonable. Review collected by and hosted on G2.com.

it gives all info in one place and helps me save time Review collected by and hosted on G2.com.

it still gives mentions from the past articles as if new Review collected by and hosted on G2.com.