LiveAgent Reviews & Product Details

It was much easier to setup and configure than expected, but also has fantastic flexibility to configure and customise the nitty gritty details where this is desirable. The UI is modern, slick and works very well straight out of the box. The customer support when I had some setup queries was also very quick, helpful, friendly and efficient. It's rare that SaaS exceeds my expectations but this is one of the exceptions - I've been very pleasantly surprised. Review collected by and hosted on G2.com.

I haven't found any pain points or things that I dislike. There were a few default characteristics that I wanted to change, but I managed to find relatively easy configuration solutions for all of them. Review collected by and hosted on G2.com.

I’ve been a long-time user of LiveAgent, and it has consistently provided outstanding service. The platform is intuitive, user-friendly, and consistently reliable. Their customer support is responsive and helpful, making it a great solution for managing customer interactions. I highly recommend LiveAgent to anyone looking for a dependable help desk tool. Review collected by and hosted on G2.com.

I’m very satisfied with the service. Any issues I’ve encountered have been promptly resolved — even the earlier loading time concern has been addressed effectively. At this point, I don’t see any major drawbacks. One suggestion for improvement would be to introduce a dedicated account manager or relationship manager, which would make it even easier to follow up on specific requests and streamline communication. Review collected by and hosted on G2.com.

LiveAgent has been an incredible asset to our business. The CRM system is user-friendly, feature-rich, and has significantly improved the way we manage customer interactions. One standout feature for us is auto tagging—it enables us to pinpoint exactly what our customers are getting in touch about. This allows us to create highly relevant auto-responder emails and continuously improve our Help Centre to better meet our customers' needs. Review collected by and hosted on G2.com.

The reporting isn't as easy as other platforms I have used. Review collected by and hosted on G2.com.

With LiveAgent, we got a great organization for social media, communication channels and tickets. LiveAgent gave us a streamlined daily operations by improving real-time communication and speeding up ticket responses from all channels from the same center. I loved how LiveAgent reduced confusion among our small team, as it allowed us to seamlessly participate in responding to the same ticket, and through the ID selection feature, it helped us deal with repeat customers with the same data easily. LiveAgent got rid of a lot of repetitive tasks, and its instant updating of records enabled us to maintain continuity of evaluation and follow-up. Review collected by and hosted on G2.com.

LiveAgent’s simple design eliminates distractions and errors, and the main dashboard is well-divided to achieve the best tracking of open tickets and updates. Review collected by and hosted on G2.com.

LiveAgent enabled us to handle all customer inquiries via live chat with ease. I loved how LiveAgent brought all the sources of inquiries together in one place. I loved the ease of ticket integration, it speeds up the response. I loved the efficiency of LiveAgent documenting notes or comments, it enhanced transparency and commitment to always improving the service. Review collected by and hosted on G2.com.

No real negatives, with LiveAgent navigation is always fast, ticket checking and response formulation is done smoothly. The great thing is that notifications are instant without delay. Review collected by and hosted on G2.com.

I really like Liveagent's organization and organization of incoming tickets. The lights next to each ticket appear on the dashboard, showing the entire team which tickets are currently being processed and which are pending. It's great that it consistently accurately documents response times and all related details, and automatically adds reference numbers to all incoming tickets. Integrating with all new channels is always very easy. The service bots are great. Review collected by and hosted on G2.com.

No downsides. The notifications make it easy to directly access the relevant ticket and respond to it immediately. Review collected by and hosted on G2.com.

A major advantage of the system is how quickly and effortlessly it can be implemented. On top of that, the customer support is exceptionally helpful and responsive Review collected by and hosted on G2.com.

One area that could be enhanced is the integration with the WhatsApp Business API, especially to enable better interaction between LiveAgent’s internal triggers and WhatsApp message delivery Review collected by and hosted on G2.com.

The IU is excellent. The solution covered all our needs and was the best option to select, if one thing wasn't awfully wrong during our migration. Review collected by and hosted on G2.com.

We would have selected the option, but when trying to migrate from our previous system we found out that all migrated tickets (~42000) would have the date of migration as date, not keeping the original date. If they could fix that, it would be a huge win for us! Review collected by and hosted on G2.com.

UPDATE: I appreciate that LiveAgent is regularly building AI features into the platform. This really should be a "given" in any Saas platform these days, but the truth is, many platforms just don't update fast enough. Review collected by and hosted on G2.com.

More baked in integreations with Microsoft 365 ecosystem. Review collected by and hosted on G2.com.