Informizely Reviews & Product Details

Informizely is a day to day business optimization tool that mainly helps us in knowing our customers better by interacting with them through small surveys and feedback forms. This softwares helps us in understanding the users experience of people using our app and availing our services and know more about the sections on which we need to improve. Review collected by and hosted on G2.com.

Conducting surveys on a regular basis also builds a fatigue and avoidance of content and their engagement by our audience because completing surveys and feedback forms takes time and if conducted in short interval of time then the productivity of such activities degrades to a certain extent and ROI of the software drops. Review collected by and hosted on G2.com.

Informizely is completely a web based platform that helps businesses and organisations like us to conduct surveys and feedback collection form their customers and clients all over the country and improve the service quality according to the overall data collection from the market. Review collected by and hosted on G2.com.

While collecting feedbacks, lots of time we provide offers for our followers so that they can fill the form in detail and give an honest review of the services which are provided by us to them but sometimes these people just for the sake of getting offer fill random details on their informizely form and get our offers but the data that we get doesn't left with 100% accuracy. Review collected by and hosted on G2.com.

Dorto is a service based car detailing startup which provide car services at the doorstep of our customers so for us to check the customer experience regarding our services in regular intervals is very important and this platform helps us in getting a significant amount of feedback through different platform like our website, email, social media etc. So, now we are able to understand what our customer think about our packages from basic to premium and how we can improve our overall service quality. Review collected by and hosted on G2.com.

One of the main challenge that we face while using informizely is that it's interface is not compatible with Android and ios devices as they have no proper application developed for these devices however we are able to access the tool in the desktop mode of our browser but experience is not as good as using it on a real pc or laptop. Review collected by and hosted on G2.com.

Dorto service is a completely service based company and knowing our customers opinions regarding the services we provide is necessary. Informizely provides a quick surveys in form of real time pops on our website so that we can improve the workflow and customer trust in the process automated service delivery. Review collected by and hosted on G2.com.

The main reason that made me install this platform is to understand the overall market needs and our customer mindset which helped me analyse whole interaction surveys data to come to a single conclusion. First one is how to connect with our audience and customers better and what to provide them for the best customer service experience with us. Review collected by and hosted on G2.com.

It is nice to have a tab functionality in the web interface. Even though the interface may appear a bit outdated its continuously improving with features. They work well for websites. Review collected by and hosted on G2.com.

There are some limitations in terms of customization options for surveys and NPS dashboards. These limitations hinder our ability to gather insights and solve pain points. Review collected by and hosted on G2.com.

I find the interface and creativeness of the program to be some of its best features. I think that customer support really allows for a company to grow and this software does not push away from that! Review collected by and hosted on G2.com.

Nothing negative to say about the website as many employee's find it very intuitive! Review collected by and hosted on G2.com.

- Informizely's solution was very easy to install

- Impressed by the advanced trigger functionalities

- Solid API that we use to sync feedback data with our CRM

- The support team is very technical, so setting up the API connection was a breeze. Review collected by and hosted on G2.com.

To be honest, no complains I can think of at the moment. Review collected by and hosted on G2.com.

I like the valuable insights that I've gathered through Informizely exit surveys on our homepage. I also love how fast their support team responded to my question. Review collected by and hosted on G2.com.

The surveys don't look great on mobile. Review collected by and hosted on G2.com.

I have been in the business of market research for 15 years and tried a number of online web survey tools. This is by far one of the most impressive. You really get value for money with Informizely.

The user interface is very intuitive. But the most important feature for us was the "push-to-Google-Analytics" feature. I now analyze quantitative data in Google Analytics and use the qualitative data from Informizely to understand why users behave the way they do. Review collected by and hosted on G2.com.

It would be nice with a cross-tab functionality in the web interface Review collected by and hosted on G2.com.

Many possibilities and options e.g. targeting customers, using the exit intent layer technology and customising the language and design of the surveys. Diderik and his team value customer feedback, take their time to listen and implement new features in a short period of time. Another strong point is the price which is much lower compared to other tools that have the same functionality. Review collected by and hosted on G2.com.

The interface looks a little outdated but is changing quite fast with many new features. Review collected by and hosted on G2.com.