
It's ease of configuration and User Interface. It's simple UI giving clear context about the reviews validation. This would help the beginner to setup this tool according to their needs. And we can setup monitoring for the business compatitors too. Review collected by and hosted on G2.com.
It's providing only the review stats of our business or compatitors but not providing any suggestions and feedback that where we can improve our business to rectify those negative feedbacks. If this tool can provide any BI interface then this would be a very good choice to go. Review collected by and hosted on G2.com.