There are so many steps involved in finding, recruiting, scheduling, and paying participants for a study, and Ethnio makes the process so much easier. This isn't just because they have intercepts that pop up on our website; they also make recruiting through email much smoother. I have so much more time to focus on my actual research, thanks to Ethnio. Additionally, having the possibility to intercept customers has opened up the possibilities of what kinds of research my team can do, and the kinds of users we can talk to. We've gotten more creative with our projects as a result, which yielded great insights. Review collected by and hosted on G2.com.
I wish it was easier to add people that we recruited outside of Ethnio. For example, from time to time, we use different recruiting services to find people who are outside of my company's customer base. It's a little tricky to add them. Additionally, there is a learning curve, and I'm still having the most trouble, admittedly, with the Pool feature (which helps you keep track of participants and potential participants). It's still more confusing than I would like it to be, considering it's supposed to make it easy for me to keep track of people who responded to my emails or screeners, and people who participated in research. I know the Ethnio team is still working hard at it though and I look forward to seeing more improvements. Review collected by and hosted on G2.com.
20 Ethnio Reviews
There are lots of things I like about Ethnio. I like how easy it is to send payment to recipients in various countries, and choose what type of payments they can receive, including charity donations. I like how all I have to do is upload emails, and the rest is already written (but editable if I need to customize anything). I like how easy it is to track the status of the payment, and provide reports to my finance team. On top of that, the support from Ethnio is always super fast and helpful. Review collected by and hosted on G2.com.
The platform does have a bit of a learning curve, and has so much functionality that it can feel like a lot to figure out in the beginning. But not that everything is configured how we want it, I'm in and out within a minute whenever I send incentives. Review collected by and hosted on G2.com.
Ethnio allows us to recruit, screen, house, and pay participants easily. The processes are easy to understand/learn, and the team is always helpful when we face a problem. Review collected by and hosted on G2.com.
Our use case does not always require specific features, but Ethnio is very accommodating with tweaking things to fit our needs; i.e., matching the current workflow to our team's needs. Review collected by and hosted on G2.com.
I've worked with Ethnio for over three years, and I've constantly been impressed by their ability to listen and respond to our business priorities and our rapidly changing needs. Ethnio is always a willing partner who rolls up their sleeves to solve problems. Nate and Shirin are amazing, and make us feel like we are their most important client even though we know they have larger clients. We can come to them with problems, ideas, pain points and they are always willing to listen, brainstorm and problem solve! Review collected by and hosted on G2.com.
There are no real flags that I have to call out about working with Ethnio. The only thing I've experienced is an issue on my side where my internal security team struggles with working with a smaller, more adaptable external partners. Review collected by and hosted on G2.com.
Ethnio makes scheduling UX interviewees a set-it-and-forget-it experience. I can gather information about my potential interviewees while they receive custom, professional messaging from the Ethnio system. I especially like that Ethnio sends reminder text messages, which has really helped our show-up rate. As someone who conducts a lot of qualitative and 1:1 UX interviews, being able to leverage Ethnio has saved me a ton of time and effort and allows me to focus on the more fun parts of my job that aren't scheduling. Review collected by and hosted on G2.com.
I do wish there were more advanced quotas. For instance, I'd love to be able to set a quota for X type of users to sign up per each Ethnio calendar, and after that quota has been reached, then no more of that user type can sign up. Right now, I achieve that functionality by creating individual calendars per each user type, but it would be great to combine it into one experience. However, Ethnio does do a good job of using qualifying criteria to exclude users who do not meet the criteria at all. Review collected by and hosted on G2.com.
Ethnio enables in-context remote research in your product, especially with high intent true users. It’s relatively easy to set up and can be leveraged for qual and quant data collection. Their access to help is amazing. I feel confident the team is there if I ever need support.
I’ve used Ethnio at two tech organizations (I brought the tool to one of them over four years ago) and was able to conduct studies that led to some eye opening findings. It made our team not only successful but also streamlined painful jobs like recruiting, scheduling, and paying incentives. Review collected by and hosted on G2.com.
Ethnio has added many features over the last four years which means there is some learning curve to fully utilize them all. Review collected by and hosted on G2.com.
I like that I can quickly and easily get feedback from any customer, any brand. I like that I can quickly and easily recruit users for any study I'm running and even keep track of their information without asking them directly to enter their name and email! Review collected by and hosted on G2.com.
Nothing, it's fantastic. Best recruiting tool by a long shot. Review collected by and hosted on G2.com.
Ethnio keeps all our participants data secure.
It is convenient to have one central location to manage our entire recruiting process from screeners, to scheduling and paying participants.
It is incredibly flexible to fit the needs of our small User Research team.
Their customer experience is exceptional! They have always been available to answer our questions. Review collected by and hosted on G2.com.
If you want to use its more advanced features, you will likely need some training since it is a powerful tool and can be overwhelming at first. We met with the Ethnio team every week to train and help us out with our first few projects, which was very helpful. I believe that is part of our Enterprise package. Review collected by and hosted on G2.com.
Finding qualified participants for research quickly is often a barrier to doing user research. Ethnio empowers teams to do intercept/time aware research and share sophisticated screeners so agile teams get past this blocker. As a recent example, I shared a screener on Craigslist and Twitter and in 3 days, had over 225 qualified recruits for my research and scheduled 40 of them to support standing research in our sprints and iterative design cycles. I've been using Ethnio for 8 years in professional and educational capacities and I've been super impressed with how much the product has grown to accommodate needs of the research community while maintaining a support team that is as fast, friendly and supportive as ever. Review collected by and hosted on G2.com.
There's a learning curve to getting the most out of all of the sophisticated features Ethnio has to offer and it can be daunting to team members new to the product.
That said, with enterprise accounts, the Ethnio support team very patiently hosts training for teams and is very speedy with responses to questions. They've also helped us optimize our screeners in advance of launch so they appear correctly on social media, etc. Review collected by and hosted on G2.com.
It saves time.
Before using ethnio, our team took from 1.5 to 2.5 days to recruit participants for in-person or remote studies. Now we can have in-person participants with less than 2 hours of work, and can have a remote study running in about 30 to 45 minutes.
It integrates well, both visually and with our data.
Ethnio lets us intercept and recruit real users doing real activities on our website and app, in a way that feels natural to them, and well-integrated to our brand and visuals. I cannot stress enough how much of a difference it makes to have this quality of participants over traditional recruitment methods, like panels and e-mail. It is also very easy to integrate the user and session information to minimize the number of questions we need to screen participants. E.g. phone OS, number of purchases, which we could then use to only schedule android participants with little experience in buying goods with us.
It covers all the needs for participant recruitment -even those we didn't know we had.
Since ethnio is a dedicated recruitment tool made by and for UX researchers, it embodies the knowledge of your current AND future needs. For example, at one point we needed to start scheduling users automatically –since it was taking a lot of time–, and ethnio already had that feature, even integrated with google calendar.
Their support team works close to us and is willing to incorporate our feedback.
Even though there weren't many situations in which we needed support, the few were good experiences. It felt very much like working with a teammate rather than with a vendor. Also of note, we've seen many of our suggestions for UX enhancements and features implemented shortly after. Review collected by and hosted on G2.com.
I wouldn't say there's something I dislike, but that investing some time learning is a "fair price" to master any power tool. I wouldn't expect to install photoshop and master it in an hour, for example.
Nonetheless, we could be up and running on the first day, and then we learned most of the features and integrations in the first month. Review collected by and hosted on G2.com.
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