Dscout Reviews & Product Details

1. The user interface is easy to learn and understand

2. Its easy to add new users to projects

3. The Dscout team is quick to respond to any questions my team or users have

4. The Dscout team is constantly updating and improving the user experience of the platform

5. Recruiting a mix of qualified participants is easy

6. Setting up projects, or cloning previous projects is quick

7. I appreciate the improvements made to the video / open end questions (increased video time, no copy/paste option for open ends) Review collected by and hosted on G2.com.

I don't use Dscout too frequently, so I really only have minor issues with the platform.

1. One of the biggest issues we've had with the platform (that's pretty minor in the grand scheme) is that we've had some no-shows, but that happens with any project/platform.

2. Another issue was that we couldn't bold words in the question options. My team and I could bold words in the question text, but not in the actual question options. Maybe that's changed in the last 6 months, but that was a minor pain point for my team.

3. Also question logic felt too simple at times. Review collected by and hosted on G2.com.

The interface is very intuitive to use and it's easy to setup studies. I appreciate that they are evolving features and investing in improvements that will help our global business reach testers outside the US. The responses are organized in an easy to manage way and I appreciate the tools to manage and tag across all phases of the studies. Review collected by and hosted on G2.com.

I've found some limitations with the study types but the team has been helpful in trying to work around to achieve what is needed. The testing pool is definitely biased towards the US but there seems to be investment in expanding the Scout pool and making it easier for researchers to target specific countries outside the US. Review collected by and hosted on G2.com.

Very intuitive to use Dscout as someone who's new to the platform. Onboarding was smooth and I felt well-supported at any point of time, especially because I know that I can always reach out to the research advisor/account manager.

I appreciate the many functionalities to conduct rigorous qualitative research from in-depth interviews to usability testing. The participant pool is highly vetted and provides feedback of high value.

As a researcher embedded in a cross-functional team - Dscout enables offers a way to engage note-takers and observers without being seen by the participant, which prevents distractions.

It's also easy to keep track of the remaining budget for upcoming studies. Review collected by and hosted on G2.com.

The only room for improvement lies in the smaller sized participant pool. It sometimes takes slightly more time to reach qualifying participants. However, it is not a major issue, as the screener survey can always be adjusted in that case. Review collected by and hosted on G2.com.

The dscout platform is crisp and easy to use. The functionalities are good and always expanding, and dscout does a nice job of keeping users up to date on what fixes and additions are coming down the pipeline. Their research advisors are quite helpful in providing valuable suggestions for study set up. I've found the respondent quality to be far superior to that of other unmoderated research platforms. Further, customer support is quick to help with technical issues when they occur. Review collected by and hosted on G2.com.

Researchers need to plan a couple extra days for some study types to be reviewed by a research advisor before launch - which I find helpful, but necessary to keep in mind in the planning process. The complexity of question types / logic / etc. is not always available (for example, within surveys, piping is limited and there are no matrix style questions) so you sometimes need to be creative or find workarounds. Review collected by and hosted on G2.com.

Dscout has been a game-changer for my team. Diary studies were a significant gap in our research methods, but with Dscout, we can now run them much more frequently. One standout feature is the ability to seamlessly transition diary study participants into live missions within the same project, greatly streamlining the process of collecting necessary data. Since adopting the platform, we’ve benefited from frequent updates and new features that have significantly enhanced efficiency and ease of use. The Dscout team is fantastic—highly receptive to feedback—and they don’t just listen; they act on it. Unlike some tools where feedback seems to disappear into a void, Dscout ensures concerns are not only heard but addressed directly in the platform. Review collected by and hosted on G2.com.

I don’t have many dislikes about Dscout, but I’d love to see future updates focus more on app/mobile features. As my team shifts its focus in that direction, we’re looking for enhanced capabilities in this area. Review collected by and hosted on G2.com.

The UI is friendly and easy and I really appreciate the assistance we receive from the dscout researchers prior to launching. The ability to run a quick study whether it be set up as a express mission or not. Video submissions for scouts makes a huge difference in finding the right fit for our studies.

The ability to sort, tag and filter results. Video with Transcript is helpful (although not always accurate). Review collected by and hosted on G2.com.

I've found that there are some applicants to studies that are just trying to make money and do not actually have the expertise or experience in the topics. Information comes over as false and affects the results in survey responses specifically or in Express missions. I wish there were other methods or questioning styles available for media intergrations. Review collected by and hosted on G2.com.

I recently used dscout for conducting a diary study for the first time, and my experience was excellent. The platform is incredibly intuitive, making it easy to learn and use. Its powerful recruiting capabilities stand out compared to other research tools, allowing precise targeting of the right participants. Additionally, their customer support is outstanding—responsive and helpful throughout the process. Review collected by and hosted on G2.com.

The only improvement I’d suggest is making it easier to track how much has already been paid to participants, especially in scenarios where payments are made in different stages. Review collected by and hosted on G2.com.

Two of the most helpful features are the "built-in" user base and the handling of incentives. These two features are the most time-consuming logistics of any feedback-gathering effort, and Dscout makes it easy and seamless. Honestly, it is stupid-easy to set up a study and launch it! Review collected by and hosted on G2.com.

A downside to Dscout is that the Scouts are obviously a specific audience: tech savvy, skew younger. But, that can be balanced with external recruits. I have also had several repeat Scouts across my studies, however, this can also be managed. Review collected by and hosted on G2.com.

Recruitment and data collection are the two hardest parts of the research process. I really enjoy having a platform that does both, and makes it so simple. I've also enjoyed having personalized support from survey designers on the Dscout team who will review my survey and give feedback before launch. It makes me feel very supported and I always appreciate having an extra set of eyes on my work as it is easy to forget things or make a mistake. Outside of the product itself, and more so on the branding side of things, Dscout has lots of visibility in my network as a trusted tool--I see Dscout hosting learning events and conversations, and as a partner at UX conferences--which makes me feel good about using the product. Review collected by and hosted on G2.com.

Two things: Dscout is costly--especially for small teams and non profits! Secondly, Dscout is not yet optimized for quantitative research. I would kill for a platform that can execute mixed methods; it would make the return on investment better. Review collected by and hosted on G2.com.

After extensive issues with UserTesting's pool and a very poor experience with their customer service, dscout gave us the best flexibility and management over the participants we chose for taking part in research. The initial surveying of participants allows for picking individuals that perfectly suit our needs rather than wasting time within a research project to confirm if the participant was honest in their screener. Additionally, dscout opened the door for different resarch projects, such as surveys and diary studies. Support in dscout is exceptional. Review collected by and hosted on G2.com.

With the superior experience does come some tedium. Research timelines need to include an approval period for screeners and studies as the dscout team will not allow you to publish a screener or study without reviewing it (except for express studies, aka surveys and unmoderated studies after you launch your first test). Additionally, the clip creation process is clunky. There are multiple steps that feel extraneous, such as having to "render" the video every time you add new clips. This function feels outdated, but the positives outweight these complications. Review collected by and hosted on G2.com.