I like Cleverbridge's cart-customization ability. Unlike other platforms, whose cart pages layout are always the same, Cleverbridge can create cart layout according to your own design, or even better, they can recommend one layout for you according to your idea. I also like their attitude to the clients. For example, we get Quarterly Review every 3 months with our account manager, and I can always get some new ideas from it. Also, I like the MVT campaign feature, which makes the split tests between layouts and prices much easier. The last thing I would like to mention is that their customer support team are very good. They can take direct requests from customers on behalf of us, and also communicate with our own support team. Review collected by and hosted on G2.com.
One thing to improve: one cart layout normally takes 2 weeks; it's always better if it can be shortened. Review collected by and hosted on G2.com.
53 Cleverbridge Reviews
Handles all tax/VAT and other compliance issues for my businesses. Subscription and renewal management just work without any fuss or drama. I've used several different eCom platforms over the years, and in my view there's no better solution for selling digital goods than Cleverbridge. Great product, great platform, great service, and great people -- working with their team is always a pleasure. Review collected by and hosted on G2.com.
No access to templates, so changes must be requested through client success. This can take time as it's scheduled with design, compliance, legal, etc. Also, there's an obscure feature we use (transactions CSV export) that keeps breaking on us. Review collected by and hosted on G2.com.
Cleverbridge is so easy and intuitive to use. Setting up products and creating direct shopping cart links is a simple process, making it easy to manage and update products without the need for a lot of technical knowledge.
Another important part for us is that it supports integration with systems like Marketo and Salesforce, which significantly improves usability for other teams.
Cleverbridge also offers additional tools for cross-selling, upselling, and improving conversion rates.
Additionally, we always receive very good support from the team assigned to our account Review collected by and hosted on G2.com.
One thing that’s the downsides of Cleverbridge is that there’s no way to send shopping cart links for renewal subscriptions. This makes the renewal process a bit problematic, especially since all purchases are counted as new, even if the customer has already bought the same product before.
Something that also can be improved is how the renewal rate is tracked. Currently it is on subscription level instead of the account level, which makes it harder to get a full picture of customer retention. On the bright side, you can request a custom report from the support team to get this information, which is helpful. Review collected by and hosted on G2.com.
The expertise of all the Cleverbridge personnel we have worked with plus personal service in setting up our web store. With the help of the Cleverbridge technical team, integration into our existing web site and testing system was very fast! Review collected by and hosted on G2.com.
No negative experiences so far. All experiences have been very positive. Review collected by and hosted on G2.com.
As a B2B-oriented business, we like the number of features Cleverbridge offer when dealing with corporate customers. The API is extensive and well documented with technical staff ready to help. Review collected by and hosted on G2.com.
Implementation of checkout / self-service pages is somewhat awkward and slow. As a customer we don't have full control of the checkout process and its appearance. Most of the changes - even cosmetic ones - need to be implemented by Cleverbridge staff, which sometimes takes weeks. While we can manage most aspects of our products, pricing, and license delivery, some properties still need to be implemented and hardcoded in by CB staff, which seems odd as we would be able to modify that staff much more promply ourselves, given the right tools, and free up CB staff from additional overhead. Review collected by and hosted on G2.com.
I've been using Cleverbridge for more than 5 years, and I must say, the most valuable and useful feature for me is the reporting and analytics. The metrics and level of detail provided is exactly what I need. Overall Cleverbridge reporting helps me to answer any business questions and address any requests in minutes.
The interface of the platform is very intuitive and user friendly. In most of the cases you don't need any guide to use the platfrom. Review collected by and hosted on G2.com.
While Cleverbridge offers excellent service, features, reporting and analytics, I find the cost of the service to be quite high. It's a significant investment. Review collected by and hosted on G2.com.
We have been working with cleverbridge for almost 20 years and particularly appreciate the excellent accessibility and the personal, dedicated contact. As a provider with customers in over 140 countries, we feel well-positioned thanks to cleverbridge – especially with regard to the constantly changing tax requirements worldwide. A strong partner for sustainable growth in digital sales. Review collected by and hosted on G2.com.
The reporting tools could be made more user-friendly. Additionally, we would like more customization options for the mailings. However, we are already in a constructive exchange with the team from cleverbridge about this. Review collected by and hosted on G2.com.
Cleverbridge's approach to project management makes setting up bespoke payment solutions really simple. Their global coverage means we don't need to engage other suppliers to support all regions. Review collected by and hosted on G2.com.
Not a lot, really. You guys are doing a great job - keep it up! Review collected by and hosted on G2.com.
The platform rarely has issues and has a lot of automated processes that work well.
We have a designated team that helps us increase or ecommerce business and works well to support our needs Review collected by and hosted on G2.com.
Some part of the checkout are not customisable, and need front-end work to implement. Also the CA platform is a bit outdated Review collected by and hosted on G2.com.
Cleverbride offers a full tech-stack solution, which avoid complexity of having to manage different solutions in our architectures.
The team is close to their clients and share their expertise and best practices to maximize outcomes.
The solution itself is robust and has been the right vehicule for us to scale our subscription business x5. Review collected by and hosted on G2.com.
As our business models can be complex, we sometime had to tweak certain features of their platform to support them.
The price engine works well in most scenarios, but has certain limitations when in some cases. Review collected by and hosted on G2.com.
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