CallRail Reviews & Product Details

The Transcripts of all our Calls. Being able to double check all calls with a read through vs relistening to each call over and over. Copy and Pasting exactly what the customer says from the transcript over to our dispatch app so our Field Tech know in advance exactly what the customer is asking for is a fantastic feature. Review collected by and hosted on G2.com.

Customer support leaves much to be desired. Callrails ability to help you via chat is great but over the phone is like pulling teeth. The only problem with the Chat is you have to leave your account and access it most times from call rails website home page then you have to copy and past your account info from lead center. Review collected by and hosted on G2.com.

I've been using CallRail extensively across five different companies, managing around 50 tracking numbers for ads, print collateral, car wraps, and our website.

The AI features are impressive, making it easy to analyze calls, automate insights, and optimize performance. Integrations and notifications are seamless, ensuring I never miss important data.

The call summaries are a game-changer, allowing me to quickly assess call quality. By reviewing these insights, I’ve been able to refine our call center SOPs, ultimately saving jobs and improving customer interactions. CallRail is an essential tool for any business serious about tracking and optimizing their inbound calls. Review collected by and hosted on G2.com.

UX/UI I think can be a better bit better. Buts its pretty easy to use/ 8/10 Review collected by and hosted on G2.com.

I love using call rail for my different types of mailers I send out, it makes it very easy to tell who's calling from what mailer I sent that way I don't pickup the phone blind. I love the workflow to voicemail feature that way i can send people right to voicemail and have them leave their info before I call them back, that way I am fully prepared for the call. Review collected by and hosted on G2.com.

Not much to say here, I think it would be nice to make a more effective system to track all interactions with one person I had, they do have a system to keep track of these people, but it still can be a bit tedious looking for a specific person or finding notes I wrote down for them. Review collected by and hosted on G2.com.

We like that it gives our business the opportunity to make money! As a Real Estate company, we rely on phone calls that boost our chance for interactions. CallRail is the first step in making connections. Love the recording! Review collected by and hosted on G2.com.

It would be helpful if email adresses were part of the callrail protocall. Sometimes getting a number is not enough. Review collected by and hosted on G2.com.

I love the direct connections inside the following law firm case management software: Mycase, Clio, and Lawmatics.

This connection provides monthly ROI on calls and traffic sources signed as new legal clients.

This helps law firms see which marketing to reinvest in each month.

By providing this marketing attribution, our law firm marketing company has become a partner, versus just another law firm marketing lead generation agency.

It is truly a game changer. Review collected by and hosted on G2.com.

I really don't have any at this time, the features are pretty awesome. Review collected by and hosted on G2.com.

User accessibility is a great function. CallRail is an amazing tool that our clients can easily use to track calls coming from multiple marketing resources. Very accurate with call tracking and labeling. Amazing AI-functionality and support assistance. Review collected by and hosted on G2.com.

Tracking numbers sometimes break or don't work without us knowing. Review collected by and hosted on G2.com.

What is most helpful about CallRail is the organization that it helps bring to inbound calls. Our company has recently started utilizing tags, and plans to continue to use them with the new Conversation Intelligence feature. This feature provides a transcript of the voicemail (helpful specifically for my role) and also gives an indication on how positive or negative the message is. I also like the HubSpot & CallRail Integration, as it does help take care of a few manual steps. Lastly, our customer support account manager Amber is kind and responsive. Review collected by and hosted on G2.com.

The downside of CallRail is that it's not overly user-friendly. I mean that in the sense that there is a lot of features on CallRail, but it's organized in a way that you need to know where to find what you're looking for, and it's harder to find otherwise. Also I hope that the CallRail & HubSpot integration continues to improve. Review collected by and hosted on G2.com.

CallRail has the best user experience of any other call-tracking platform that I have used. Everything is seamless and easy to find. Their support is next level as well! Implementing the platform was so easy for many clients I have worked on! Being able to jump in daily and listen to calls or check in on reports has been great. The integrations are easy to setup and they have many to choose from. Review collected by and hosted on G2.com.

The notifications are a bit lacking. I would love to have more customizable notification to send to people they apply to. Review collected by and hosted on G2.com.

CallRail has been a game changer and lifesaver for us. It has helped to identify several issues with our intake (forms and calls). Being able to transcribe calls and search is a great feature. It helps us with marketing attribution for our direct mail campaigns and with training salespeople on what to say and not say. It was super fast and easy to set up, creating new numbers is easy. I like that it alerts you to when numbers are cycling too quickly. I had no idea CallRail would prove to be such a valuable tool for us, and I use it almost daily. Review collected by and hosted on G2.com.

We tried the Convert Assist, and I think it's a great tool. However, it has to be viewed on an individual basis, and we don't give everyone access to CallRail. Doing some sort of bulk search could also be helpful. I think we need to integrate it with Salesforce as a next step in order to really take advantage of some of the functionality. Review collected by and hosted on G2.com.

The set up is very easy and they provide a variety of ways to track numbers, as well as other methods of lead generation as well. Review collected by and hosted on G2.com.

If you have a lot of phone numbers to track, or the average duration of your calls are longer, the monthly cost could climb pretty quickly making it not ideal for smaller businesses. Review collected by and hosted on G2.com.