The layout is so well developed and easy to navigate. We in the e-commerce space know how valuable "tags" are for online businesses and the fact that they are being applied in the Bloomfire platform definitely gives us a sense of joy.
The imagery and design of each contribution makes knowledge management fun and not a boring information library. Review collected by and hosted on G2.com.
I personally haven't had any issues with it thus far. We have only had the product for a few months and it has been great so far. As more information is populated and complex files get added, we may get a better gauge of some of the discrepancies.
So for so good! Review collected by and hosted on G2.com.
Video Reviews
A solution for our contact center associates to quickly access information on processes and products
Great interface, slow customer service at times, responsive sales team
454 out of 455 Total Reviews for Bloomfire
Overall Review Sentiment for Bloomfire
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As an administrator, being able to ensure that the SOPs and Job Aides that my collegues are accessing are the correct source of truth has been transformative in ensuring that the correct workflows are being followed and reducing errors. The interface is very intuitive and the ability to see when the document has been updated helps provide ease in knowing that the document gets updated on a regular basis. It's easy for the teammate to search up the right document. Our teams use Bloomfire on a daily basis and the support team has been incredible. Review collected by and hosted on G2.com.
No downsides to call out, implementing Bloomfire for the team has been easy, efficient and sustainable. Review collected by and hosted on G2.com.
Bloomfire is amazing, it is like AI and google combined which is so helpful in my fast paced job where we need quick answers it always pulls up answers in seconds! I also love the bookmark feature that makes it so easy to find common pages that we use day to day in our workplace! Review collected by and hosted on G2.com.
I haven't found many downsides to Bloomfire, occasionally the AI feature won't find exactly what I am looking for if I word it wrong, but once I learn keywords it is great. Review collected by and hosted on G2.com.
Bloomfire has all the answers that I need, regarding related to my work.
It makes my life easy when i am on the call with the customer and i need to find the right answer for Customers ques. I use nearly everyday. very helpful. Review collected by and hosted on G2.com.
sometimes you need to write exacts wording to find your answer. Review collected by and hosted on G2.com.
Our team must retain a wealth of information to do our jobs effectively. Bloomfire gives us an organized and easy-to-use platform where we can find specific details and keep up with new questions and changes within our team. The support we get from Bloomfire is key to our team's knowledge and consistency. Review collected by and hosted on G2.com.
There's isn't much I dislike about Bloomfire; it's great! Just keep creating new helpful tools and features. Innovation and improvement is always a plus. Review collected by and hosted on G2.com.
The ease of use is the biggest benefit for myself. Being in over 10 different communities, all with different information can be overwhelming at times. Luckily, the layout of the Bloomfire platform helps easily navigate our resources. Review collected by and hosted on G2.com.
At this time, there are no issues or bugs that I have noticed. No complaints on my end - if something does pop up the team is quick to find a resolution for us. Review collected by and hosted on G2.com.
They are always a click away and always willing to go the extra mile to provide excellent service! Review collected by and hosted on G2.com.
Their aren't any pain points at this time they are excellent partners that provide an amazing platform! Review collected by and hosted on G2.com.
Bloomfire has been a game changer for our KM needs. The platform is incredibly easy to use and set up content making it accessible for everyone in our team. Their custoer service and tech support stand out the most - their communication is some of the best I've encountered, they're always available. The time difference means that I sometimes don't get a response right away, however as soon as their working day begins, I have an email waiting for me in my inbox. Even with complex issues such as working with a large data set, their team goes above and beyond to help. Review collected by and hosted on G2.com.
I wouldn't say there's anything I "dislike", however while their AI feature is a game changer, we encountered some challenges during the set up primarily due to our very large data set. Bloomfire saw this as an opportunity to work even more closely with us to ensure we got this right so we could deliver content in a meaningful way for our teams and customers. Review collected by and hosted on G2.com.
Bloomifre is a great resource for companies to gather honest feedback from empoyees. It is easy to use. Awesome way for employees to feel heard! Review collected by and hosted on G2.com.
No dislikes so far. I am pretty satisfied with the program. Review collected by and hosted on G2.com.
