Aircall Reviews & Product Details

What I like the most is the ease of use and the integration with other tools, such as the use of the "Aircall Dialer" extension, which helps me make an average of 50 calls per day, and manually I do much less. The calls are of good quality, and the functionality to create tags and leave comments greatly facilitates communication and customer service. Review collected by and hosted on G2.com.

Sometimes the application may take a while to load and disconnect automatically, which somewhat disrupts the workflow. Review collected by and hosted on G2.com.

I've been using Aircall as my phone system, and I genuinely appreciate how easy it is to use. The interface is straightforward, and I never have to worry about whether my phone is working or if there are any issues. It's been consistently reliable, which gives me peace of mind and lets me focus on my work without distractions. If you're looking for a dependable and user-friendly phone solution, Aircall is definitely worth considering. Review collected by and hosted on G2.com.

The only things I have found that would be handy for Aircall, is 1) if I could see what status my team mates are in while on a call without having to go into a transfer, and 2) When I am in an active call, it locks the history and just shows me in an active call. There have been several times that I needed to access the history to get names or phone numbers from prior calls, but could not while I was in an active call. Having this would be helpful in those situations. Review collected by and hosted on G2.com.

As a sales representative constantly juggling client calls and follow-ups, Aircall has been a game-changer for my daily work. The platform is incredibly intuitive and easy to use, with a clean interface that made setup and navigation a breeze from day one. I was up and running in minutes, with no need for extensive training or technical know-how. Review collected by and hosted on G2.com.

The mobile app performance. While functional, the app occasionally lags or takes longer to load call data compared to the desktop version, which can be frustrating when I’m on the go. Review collected by and hosted on G2.com.

We've been using Aircall as our phone system integrated with Monday.com, and overall, it gets the job done. The call quality is reliable, and the core functionality works well for our team. Review collected by and hosted on G2.com.

The integration with Monday.com could be improved. It took some time and back-and-forth with support to determine why our calls weren't syncing properly—turns out we needed to have the '+1' included in front of the phone numbers, which wasn't clearly documented.

Additionally, I wish calls logged through Aircall appeared directly in the 'Emails & Activities' section of Monday. Right now, we have to maintain a separate section just for the few agents using Aircall, which creates extra work and limits visibility. Review collected by and hosted on G2.com.

The intuitive interface and integration with other tools greatly facilitate customer service. Additionally, the quality of the calls and the ability to track metrics in real-time are major differentiators. Review collected by and hosted on G2.com.

Occasionally, instabilities occur in the system and some integrations show slowness. The total dependence on the internet can also be a critical point in environments with unstable connections. Review collected by and hosted on G2.com.

Super simple to use. The power dialer works really well for me to get a quick calling session done.

I use hubspot and the integration works great most of the time. Review collected by and hosted on G2.com.

I've had a good experience overall, however, there was some issues in hubspot integration where I click to call the number, and it the phone extension doesn't load within hubspot. Review collected by and hosted on G2.com.

The integration with HubSpot is fantastic—it makes tracking and managing calls incredibly efficient. The AI-powered summaries of transcripts have been a game changer, saving a significant amount of time by providing quick insights without needing to re-listen to calls. The setup process was straightforward, and while the free onboarding calls weren’t strictly necessary, they were helpful in fine-tuning a few things. Review collected by and hosted on G2.com.

We had a few issues early on with laptop/computer compatibility, which were mostly related to our old IT equipment and thus Aircall crashing and running slow. It wasn't immediately obvious that this was the initial issue. These were all ironed out in the first couple of weeks. Review collected by and hosted on G2.com.

What I appreciate most about Aircall is its very intuitive and user-friendly interface. It is easy to handle, well-structured, and the information is clearly detailed, which makes the user experience very pleasant. Review collected by and hosted on G2.com.

The main negative point I encounter with Aircall concerns the microphone recognition, which does not always work optimally. This can lead to interruptions or difficulties in initiating certain calls. Review collected by and hosted on G2.com.

The interface is generally user-friendly, and the call quality is reliable as long as the internet connection is strong Review collected by and hosted on G2.com.

Aircall can be costly for small businesses, and call quality may suffer with poor internet. Limited offline functionality, occasional integration glitches, and reliance on third-party tools for advanced features can also be inconvenient for some users. Review collected by and hosted on G2.com.

The fast implementation and intuitive interface, the fact that you can get through to the person that can help you quickly, the reports and data that they provide is accurate and easy to understand and the app that uses less resources on a computer than the usual browser tab. Review collected by and hosted on G2.com.

There was an update recently (that I hope gets corrected soon as well) where you cannot see who is dealing with which call anymore, it used to say who was on the call with the clients but now it says "a teammate". Review collected by and hosted on G2.com.