Best Community Association Management Software

NK
Researched and written by Neya Kumaresan

Community association management software provides property managers, homeowners associations (HOA), condo associations, and co-ops with tools to manage and organize their community. Property managers and HOAs can use community association management software to organize their communities and ensure all members are up to date on their dues and other paperwork and that meetings run smoothly. Resident portals or community websites are often included so both residents and property managers can update the community about important events, schedule meetings or activities, and pay dues or create maintenance requests.

Community association management software is similar in many ways to association management software, but community association software focuses entirely on residential associations rather than nonprofits or hobby-based groups. Community association software may integrate with property management software, multifamily software, or facility management software in order for property managers to better organize both their physical assets and their residents.

To qualify for inclusion in the Community Association Management category, a product must:

Cater to homeowners associations, condo associations, or co-ops
Provide tools to organize the scheduling and outcomes of association meetings
Manage a resident database
Provide a portal for residents and property managers to communicate, pay fees or dues, and make maintenance requests

Best Community Association Management Software At A Glance

Leader:
Vantaca
Vantaca
Highest Performer:
Condo Control
Condo Control
Best Contender:
Yardi Breeze
Yardi Breeze
Most Niche:
Smartwebs
Smartwebs
Most Trending:
Condo Control
Condo Control
Show LessShow More
Best Contender:
Yardi Breeze
Yardi Breeze
Most Niche:
Smartwebs
Smartwebs
Most Trending:
Condo Control
Condo Control

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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86 Listings in Community Association Management Available
Vantaca
(229)4.4 out of 5
5th Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vantaca is the leading Next-Gen Community Association Management Software designed to transform how community management companies operate. Purpose-built for management teams, accounting professionals

    Users
    • Community Association Manager
    • Community Manager
    Industries
    • Real Estate
    • Management Consulting
    Market Segment
    • 58% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vantaca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    72
    Time-Saving
    44
    Customization
    33
    Features
    28
    Organization
    28
    Cons
    Learning Curve
    22
    Poor Customer Support
    21
    System Complexity
    17
    Limited Features
    16
    Slow Performance
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vantaca features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Digital Bulletin Board
    Average: 7.5
    8.6
    Member Profiles
    Average: 7.8
    8.5
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vantaca
    Company Website
    Year Founded
    2016
    HQ Location
    Wilmington, North Carolina, United States
    LinkedIn® Page
    www.linkedin.com
    179 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vantaca is the leading Next-Gen Community Association Management Software designed to transform how community management companies operate. Purpose-built for management teams, accounting professionals

Users
  • Community Association Manager
  • Community Manager
Industries
  • Real Estate
  • Management Consulting
Market Segment
  • 58% Small-Business
  • 41% Mid-Market
Vantaca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
72
Time-Saving
44
Customization
33
Features
28
Organization
28
Cons
Learning Curve
22
Poor Customer Support
21
System Complexity
17
Limited Features
16
Slow Performance
15
Vantaca features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.4
Digital Bulletin Board
Average: 7.5
8.6
Member Profiles
Average: 7.8
8.5
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Vantaca
Company Website
Year Founded
2016
HQ Location
Wilmington, North Carolina, United States
LinkedIn® Page
www.linkedin.com
179 employees on LinkedIn®
Get a quote
AppFolio Property Manager
(615)4.6 out of 5
Optimized for quick response
1st Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents

    Users
    • Property Manager
    • Assistant Property Manager
    Industries
    • Real Estate
    • Accounting
    Market Segment
    • 88% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AppFolio Property Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    140
    User-Friendly
    62
    Customer Support
    57
    Features
    50
    Property Management
    47
    Cons
    Missing Features
    44
    Poor Customer Support
    22
    Limited Customization
    18
    Communication Issues
    13
    Poor Communication Features
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AppFolio Property Manager features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    7.8
    Digital Bulletin Board
    Average: 7.5
    9.0
    Member Profiles
    Average: 7.8
    8.8
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFolio
    Company Website
    Year Founded
    2006
    HQ Location
    Santa Barbara, CA
    Twitter
    @AppFolio
    6,354 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,615 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents

Users
  • Property Manager
  • Assistant Property Manager
Industries
  • Real Estate
  • Accounting
Market Segment
  • 88% Small-Business
  • 11% Mid-Market
AppFolio Property Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
140
User-Friendly
62
Customer Support
57
Features
50
Property Management
47
Cons
Missing Features
44
Poor Customer Support
22
Limited Customization
18
Communication Issues
13
Poor Communication Features
13
AppFolio Property Manager features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
7.8
Digital Bulletin Board
Average: 7.5
9.0
Member Profiles
Average: 7.8
8.8
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
AppFolio
Company Website
Year Founded
2006
HQ Location
Santa Barbara, CA
Twitter
@AppFolio
6,354 Twitter followers
LinkedIn® Page
www.linkedin.com
1,615 employees on LinkedIn®
Get a quote

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Condo Control
(192)4.9 out of 5
Optimized for quick response
2nd Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Condo Control is an all‑in‑one, cloud‑based community‑operations platform built for condominiums and HOAs. Guided by our mission “to make ourselves an integral part of successful communities by digiti

    Users
    • Property Manager
    • Condominium Manager
    Industries
    • Real Estate
    • Security and Investigations
    Market Segment
    • 70% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Condo Control Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    38
    Communication
    16
    Efficiency
    16
    Features
    15
    Mass Communication
    14
    Cons
    Missing Features
    6
    Search Issues
    6
    Navigation Issues
    5
    Poor Usability
    5
    Search Functionality
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Condo Control features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Digital Bulletin Board
    Average: 7.5
    9.5
    Member Profiles
    Average: 7.8
    9.3
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Condo Control Central
    Company Website
    Year Founded
    2008
    HQ Location
    Toronto, ON
    Twitter
    @CondoCC
    584 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Condo Control is an all‑in‑one, cloud‑based community‑operations platform built for condominiums and HOAs. Guided by our mission “to make ourselves an integral part of successful communities by digiti

Users
  • Property Manager
  • Condominium Manager
Industries
  • Real Estate
  • Security and Investigations
Market Segment
  • 70% Small-Business
  • 26% Mid-Market
Condo Control Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Communication
16
Efficiency
16
Features
15
Mass Communication
14
Cons
Missing Features
6
Search Issues
6
Navigation Issues
5
Poor Usability
5
Search Functionality
5
Condo Control features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.5
Digital Bulletin Board
Average: 7.5
9.5
Member Profiles
Average: 7.8
9.3
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Condo Control Central
Company Website
Year Founded
2008
HQ Location
Toronto, ON
Twitter
@CondoCC
584 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
Get a quote
ResMan
(302)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ResMan stands as the unrivaled choice in the multifamily and affordable housing real estate marketplace, embraced by owners, operators, and investors. Our platform is thoughtfully designed to provide

    Users
    • Property Manager
    • Assistant Manager
    Industries
    • Real Estate
    • Commercial Real Estate
    Market Segment
    • 49% Small-Business
    • 47% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ResMan is a property management software that provides a user-friendly interface for managing tasks such as leasing, payments, and tenant communication.
    • Reviewers frequently mention the software's intuitive design, ease of use, and robust features that allow for efficient property management and data integration into meaningful reports.
    • Users mentioned occasional issues with the software, such as slow loading times, frequent logouts, lack of sophistication in certain features, and difficulties with the mobile version and customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ResMan Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    135
    User-Friendly
    52
    Ease of Learning
    50
    Customer Support
    49
    Navigation Ease
    42
    Cons
    Missing Features
    25
    Poor Usability
    13
    Software Issues
    13
    Poor Reporting
    12
    Inadequate Reporting
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ResMan features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Digital Bulletin Board
    Average: 7.5
    9.4
    Member Profiles
    Average: 7.8
    9.4
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Inhabit IQ
    Company Website
    Year Founded
    2016
    HQ Location
    Knoxville, Tennessee
    LinkedIn® Page
    www.linkedin.com
    2,479 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ResMan stands as the unrivaled choice in the multifamily and affordable housing real estate marketplace, embraced by owners, operators, and investors. Our platform is thoughtfully designed to provide

Users
  • Property Manager
  • Assistant Manager
Industries
  • Real Estate
  • Commercial Real Estate
Market Segment
  • 49% Small-Business
  • 47% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ResMan is a property management software that provides a user-friendly interface for managing tasks such as leasing, payments, and tenant communication.
  • Reviewers frequently mention the software's intuitive design, ease of use, and robust features that allow for efficient property management and data integration into meaningful reports.
  • Users mentioned occasional issues with the software, such as slow loading times, frequent logouts, lack of sophistication in certain features, and difficulties with the mobile version and customer support response times.
ResMan Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
135
User-Friendly
52
Ease of Learning
50
Customer Support
49
Navigation Ease
42
Cons
Missing Features
25
Poor Usability
13
Software Issues
13
Poor Reporting
12
Inadequate Reporting
11
ResMan features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.3
Digital Bulletin Board
Average: 7.5
9.4
Member Profiles
Average: 7.8
9.4
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Inhabit IQ
Company Website
Year Founded
2016
HQ Location
Knoxville, Tennessee
LinkedIn® Page
www.linkedin.com
2,479 employees on LinkedIn®
Get a quote
PayHOA
(66)4.7 out of 5
3rd Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PayHOA is modern software for self-managed communities. It is the only software you need to manage your HOA 100% online. Trusted by more than 23,000 associations, PayHOA automates operations, so you c

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    • Real Estate
    Market Segment
    • 97% Small-Business
    • 2% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PayHOA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Customer Support
    13
    Time-Saving
    12
    Payment Management
    11
    Centralized Management
    7
    Cons
    Banking Integration
    3
    Payment Issues
    3
    Email Management Issues
    2
    Learning Curve
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PayHOA features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Digital Bulletin Board
    Average: 7.5
    8.8
    Member Profiles
    Average: 7.8
    8.8
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PayHOA
    Company Website
    Year Founded
    2018
    HQ Location
    Lexington, KY
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PayHOA is modern software for self-managed communities. It is the only software you need to manage your HOA 100% online. Trusted by more than 23,000 associations, PayHOA automates operations, so you c

Users
No information available
Industries
  • Non-Profit Organization Management
  • Real Estate
Market Segment
  • 97% Small-Business
  • 2% Mid-Market
PayHOA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Customer Support
13
Time-Saving
12
Payment Management
11
Centralized Management
7
Cons
Banking Integration
3
Payment Issues
3
Email Management Issues
2
Learning Curve
2
Limited Features
2
PayHOA features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.4
Digital Bulletin Board
Average: 7.5
8.8
Member Profiles
Average: 7.8
8.8
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
PayHOA
Company Website
Year Founded
2018
HQ Location
Lexington, KY
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Yardi Breeze
(316)4.0 out of 5
10th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:$1.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Streamline your property marketing, leasing, accounting and operations with Yardi Breeze. Your entire portfolio can be managed with one solution for residential, commercial, affordable housing, manufa

    Users
    • Property Manager
    • Controller
    Industries
    • Real Estate
    • Commercial Real Estate
    Market Segment
    • 95% Small-Business
    • 5% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yardi Breeze Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    83
    Customer Support
    53
    Chat Support
    28
    Features
    28
    Helpful
    27
    Cons
    Missing Features
    50
    Poor Customer Support
    28
    Limited Functionality
    25
    Poor Usability
    25
    System Complexity
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yardi Breeze features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    5.5
    Digital Bulletin Board
    Average: 7.5
    6.5
    Member Profiles
    Average: 7.8
    6.8
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yardi
    Company Website
    Year Founded
    1984
    HQ Location
    Santa Barbara, CA
    Twitter
    @Yardi
    10,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Streamline your property marketing, leasing, accounting and operations with Yardi Breeze. Your entire portfolio can be managed with one solution for residential, commercial, affordable housing, manufa

Users
  • Property Manager
  • Controller
Industries
  • Real Estate
  • Commercial Real Estate
Market Segment
  • 95% Small-Business
  • 5% Mid-Market
Yardi Breeze Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
83
Customer Support
53
Chat Support
28
Features
28
Helpful
27
Cons
Missing Features
50
Poor Customer Support
28
Limited Functionality
25
Poor Usability
25
System Complexity
22
Yardi Breeze features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
5.5
Digital Bulletin Board
Average: 7.5
6.5
Member Profiles
Average: 7.8
6.8
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Yardi
Company Website
Year Founded
1984
HQ Location
Santa Barbara, CA
Twitter
@Yardi
10,242 Twitter followers
LinkedIn® Page
www.linkedin.com
6,382 employees on LinkedIn®
Get a quote
Yardi Voyager
(217)3.9 out of 5
6th Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yardi Voyager is an end-to-end platform combining financial and property management information in a single, centralized database with mobile access to execute leasing, provide resident services, view

    Users
    • Assistant Property Manager
    • Property Manager
    Industries
    • Real Estate
    • Commercial Real Estate
    Market Segment
    • 52% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yardi Voyager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customization
    6
    Ease of Use
    5
    Customizability
    4
    Property Management
    4
    Customization Options
    3
    Cons
    Learning Difficulty
    3
    Navigation Issues
    3
    Difficult Setup
    2
    Learning Curve
    2
    Poor Interface Design
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yardi Voyager features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Digital Bulletin Board
    Average: 7.5
    9.0
    Member Profiles
    Average: 7.8
    8.3
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yardi
    Company Website
    Year Founded
    1984
    HQ Location
    Santa Barbara, CA
    Twitter
    @Yardi
    10,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yardi Voyager is an end-to-end platform combining financial and property management information in a single, centralized database with mobile access to execute leasing, provide resident services, view

Users
  • Assistant Property Manager
  • Property Manager
Industries
  • Real Estate
  • Commercial Real Estate
Market Segment
  • 52% Mid-Market
  • 28% Small-Business
Yardi Voyager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customization
6
Ease of Use
5
Customizability
4
Property Management
4
Customization Options
3
Cons
Learning Difficulty
3
Navigation Issues
3
Difficult Setup
2
Learning Curve
2
Poor Interface Design
2
Yardi Voyager features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Digital Bulletin Board
Average: 7.5
9.0
Member Profiles
Average: 7.8
8.3
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Yardi
Company Website
Year Founded
1984
HQ Location
Santa Barbara, CA
Twitter
@Yardi
10,242 Twitter followers
LinkedIn® Page
www.linkedin.com
6,382 employees on LinkedIn®
Get a quote
CINC Systems
(16)4.6 out of 5
7th Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CINC Systems premiered in 2005, forever disrupting the community association management software industry through a cloud-based, all-in-one software solution. Today, we work tirelessly to continuously

    Users
    No information available
    Industries
    • Real Estate
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CINC Systems features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Digital Bulletin Board
    Average: 7.5
    9.2
    Member Profiles
    Average: 7.8
    9.3
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CINC Systems
    Year Founded
    2005
    HQ Location
    Duluth, GA
    Twitter
    @CINCSystems
    219 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    237 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CINC Systems premiered in 2005, forever disrupting the community association management software industry through a cloud-based, all-in-one software solution. Today, we work tirelessly to continuously

Users
No information available
Industries
  • Real Estate
Market Segment
  • 100% Small-Business
CINC Systems features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
6.7
Digital Bulletin Board
Average: 7.5
9.2
Member Profiles
Average: 7.8
9.3
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
CINC Systems
Year Founded
2005
HQ Location
Duluth, GA
Twitter
@CINCSystems
219 Twitter followers
LinkedIn® Page
www.linkedin.com
237 employees on LinkedIn®
Read CINC Systems Reviews
Buildium
(227)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Starting at $58.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Buildium is the platform trusted by property management pros to take control of every aspect of their business and drive more revenue per door. It’s all-in-one software that gives you more of the “

    Users
    • Owner
    • Office Manager
    Industries
    • Real Estate
    • Accounting
    Market Segment
    • 86% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Buildium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    10
    Property Management
    10
    Tenant Management
    9
    Features
    7
    Cons
    Missing Features
    11
    Update Issues
    5
    Difficult Learning Process
    4
    Lease Management
    4
    Poor Customer Support
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Buildium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Digital Bulletin Board
    Average: 7.5
    8.8
    Member Profiles
    Average: 7.8
    9.1
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Buildium
    Company Website
    Year Founded
    2004
    HQ Location
    Boston, MA
    Twitter
    @Buildium
    4,715 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    283 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Buildium is the platform trusted by property management pros to take control of every aspect of their business and drive more revenue per door. It’s all-in-one software that gives you more of the “

Users
  • Owner
  • Office Manager
Industries
  • Real Estate
  • Accounting
Market Segment
  • 86% Small-Business
  • 8% Mid-Market
Buildium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
10
Property Management
10
Tenant Management
9
Features
7
Cons
Missing Features
11
Update Issues
5
Difficult Learning Process
4
Lease Management
4
Poor Customer Support
4
Buildium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Digital Bulletin Board
Average: 7.5
8.8
Member Profiles
Average: 7.8
9.1
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Buildium
Company Website
Year Founded
2004
HQ Location
Boston, MA
Twitter
@Buildium
4,715 Twitter followers
LinkedIn® Page
www.linkedin.com
283 employees on LinkedIn®
Smartwebs
(21)4.6 out of 5
9th Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartwebs is the go-to solution for modern HOA management, offering an all-in-one platform that streamlines and simplifies your entire HOA management process from: • Accounting - With accounting s

    Users
    No information available
    Industries
    • Real Estate
    Market Segment
    • 57% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Smartwebs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Features
    10
    Customer Support
    8
    Simple
    6
    Time-Saving
    5
    Cons
    Editing Difficulty
    2
    Limited Customization
    2
    Limited Functionality
    2
    Navigation Issues
    2
    System Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Smartwebs features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    6.8
    Digital Bulletin Board
    Average: 7.5
    7.4
    Member Profiles
    Average: 7.8
    8.4
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Smartwebs, Inc.
    Year Founded
    2008
    HQ Location
    Round Rock, US
    Twitter
    @SmartwebsINC
    326 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smartwebs is the go-to solution for modern HOA management, offering an all-in-one platform that streamlines and simplifies your entire HOA management process from: • Accounting - With accounting s

Users
No information available
Industries
  • Real Estate
Market Segment
  • 57% Small-Business
  • 29% Mid-Market
Smartwebs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Features
10
Customer Support
8
Simple
6
Time-Saving
5
Cons
Editing Difficulty
2
Limited Customization
2
Limited Functionality
2
Navigation Issues
2
System Complexity
2
Smartwebs features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
6.8
Digital Bulletin Board
Average: 7.5
7.4
Member Profiles
Average: 7.8
8.4
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Smartwebs, Inc.
Year Founded
2008
HQ Location
Round Rock, US
Twitter
@SmartwebsINC
326 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Read Smartwebs Reviews
DoorLoop
(199)4.8 out of 5
Optimized for quick response
8th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DoorLoop is an all-in-one property management software that helps property managers and owners make more money, get organized, and grow. Simplify property management with easy-to-use, secure, and rel

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Commercial Real Estate
    Market Segment
    • 96% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DoorLoop Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    110
    Customer Support
    69
    Features
    44
    Property Management
    39
    Tenant Management
    30
    Cons
    Missing Features
    37
    Payment Issues
    17
    Poor Customer Support
    16
    Expensive
    12
    High Cost
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DoorLoop features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Digital Bulletin Board
    Average: 7.5
    8.3
    Member Profiles
    Average: 7.8
    9.0
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DoorLoop
    Company Website
    Year Founded
    2019
    HQ Location
    Miami, Florida
    Twitter
    @doorloopapp
    643 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    151 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DoorLoop is an all-in-one property management software that helps property managers and owners make more money, get organized, and grow. Simplify property management with easy-to-use, secure, and rel

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Commercial Real Estate
Market Segment
  • 96% Small-Business
  • 4% Mid-Market
DoorLoop Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Customer Support
69
Features
44
Property Management
39
Tenant Management
30
Cons
Missing Features
37
Payment Issues
17
Poor Customer Support
16
Expensive
12
High Cost
12
DoorLoop features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.5
Digital Bulletin Board
Average: 7.5
8.3
Member Profiles
Average: 7.8
9.0
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
DoorLoop
Company Website
Year Founded
2019
HQ Location
Miami, Florida
Twitter
@doorloopapp
643 Twitter followers
LinkedIn® Page
www.linkedin.com
151 employees on LinkedIn®
Enumerate
(119)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Community Association Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to

    Users
    • Property Manager
    • Community Manager
    Industries
    • Accounting
    • Real Estate
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enumerate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Customization
    2
    Ease of Use
    2
    Centralized Management
    1
    Integrations
    1
    Cons
    Poor Customer Support
    2
    Accounting Complexity
    1
    Email Management Issues
    1
    Limited Features
    1
    Payment Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enumerate features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Digital Bulletin Board
    Average: 7.5
    8.9
    Member Profiles
    Average: 7.8
    8.8
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enumerate
    Company Website
    Year Founded
    1985
    HQ Location
    Clearwater, FL
    Twitter
    @goenumerate
    1,134 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    157 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to

Users
  • Property Manager
  • Community Manager
Industries
  • Accounting
  • Real Estate
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
Enumerate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Customization
2
Ease of Use
2
Centralized Management
1
Integrations
1
Cons
Poor Customer Support
2
Accounting Complexity
1
Email Management Issues
1
Limited Features
1
Payment Issues
1
Enumerate features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.1
Digital Bulletin Board
Average: 7.5
8.9
Member Profiles
Average: 7.8
8.8
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Enumerate
Company Website
Year Founded
1985
HQ Location
Clearwater, FL
Twitter
@goenumerate
1,134 Twitter followers
LinkedIn® Page
www.linkedin.com
157 employees on LinkedIn®
Flamingo Resident Engagement Platform
(42)4.8 out of 5
11th Easiest To Use in Community Association Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ​From Greystar to AIMCO to ZRS, ​​Flamingo's All-In-One Platform is used in 400,000+ units to centralize resident engagement & consolidate tools​.​ For residents, Flamingo's Resident Engagement

    Users
    No information available
    Industries
    • Real Estate
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Flamingo Resident Engagement Platform features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Digital Bulletin Board
    Average: 7.5
    8.2
    Member Profiles
    Average: 7.8
    7.4
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Flamingo Resident Engagement Platform
    Year Founded
    2015
    HQ Location
    Chicago, IL
    Twitter
    @GoGetFlamingo
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

​From Greystar to AIMCO to ZRS, ​​Flamingo's All-In-One Platform is used in 400,000+ units to centralize resident engagement & consolidate tools​.​ For residents, Flamingo's Resident Engagement

Users
No information available
Industries
  • Real Estate
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
Flamingo Resident Engagement Platform features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
8.2
Digital Bulletin Board
Average: 7.5
8.2
Member Profiles
Average: 7.8
7.4
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Flamingo Resident Engagement Platform
Year Founded
2015
HQ Location
Chicago, IL
Twitter
@GoGetFlamingo
140 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read Flamingo Resident Engagement Platform Reviews
Innago
(404)4.9 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Innago is a type of property management software solution designed to help landlords efficiently manage their rental properties. This user-friendly platform caters to property owners of all sizes, pro

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Commercial Real Estate
    Market Segment
    • 100% Small-Business
    • 0% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Innago Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Property Management
    74
    Tenant Management
    72
    Customer Support
    65
    Rent Collection
    55
    Cons
    Missing Features
    35
    Poor Usability
    24
    Payment Issues
    19
    Difficult Learning Process
    17
    Learning Difficulty
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Innago features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Digital Bulletin Board
    Average: 7.5
    10.0
    Member Profiles
    Average: 7.8
    10.0
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Innago
    Company Website
    Year Founded
    2017
    HQ Location
    Hudson, Ohio
    Twitter
    @InnagoSoftware
    1,374 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Innago is a type of property management software solution designed to help landlords efficiently manage their rental properties. This user-friendly platform caters to property owners of all sizes, pro

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Commercial Real Estate
Market Segment
  • 100% Small-Business
  • 0% Mid-Market
Innago Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Property Management
74
Tenant Management
72
Customer Support
65
Rent Collection
55
Cons
Missing Features
35
Poor Usability
24
Payment Issues
19
Difficult Learning Process
17
Learning Difficulty
17
Innago features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.6
Digital Bulletin Board
Average: 7.5
10.0
Member Profiles
Average: 7.8
10.0
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Innago
Company Website
Year Founded
2017
HQ Location
Hudson, Ohio
Twitter
@InnagoSoftware
1,374 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Condo Manager
(8)3.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Condo Manager is a HOA and condo management software for property managers and self managed associations by people in the industry.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 88% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Condo Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    2
    Communication Management
    1
    Ease of Use
    1
    Efficiency
    1
    Information Access
    1
    Cons
    Limited Customization
    2
    Learning Curve
    1
    Learning Difficulty
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Condo Manager features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.8
    Digital Bulletin Board
    Average: 7.5
    8.3
    Member Profiles
    Average: 7.8
    9.2
    Property Management Tools - Community Association Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Consultants Ingenium
    Year Founded
    1990
    HQ Location
    Drummondville, QC
    Twitter
    @hoasoftware
    5,649 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Condo Manager is a HOA and condo management software for property managers and self managed associations by people in the industry.

Users
No information available
Industries
No information available
Market Segment
  • 88% Small-Business
  • 13% Mid-Market
Condo Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
2
Communication Management
1
Ease of Use
1
Efficiency
1
Information Access
1
Cons
Limited Customization
2
Learning Curve
1
Learning Difficulty
1
Limited Features
1
Condo Manager features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
7.8
Digital Bulletin Board
Average: 7.5
8.3
Member Profiles
Average: 7.8
9.2
Property Management Tools - Community Association Management
Average: 8.2
Seller Details
Seller
Consultants Ingenium
Year Founded
1990
HQ Location
Drummondville, QC
Twitter
@hoasoftware
5,649 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Condo Manager Reviews
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Community Association Management Topics

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Learn More About Community Association Management Software


What is Community Association Management Software?

Community association management software helps condominium, apartment, and residential community managers automate administrative tasks, address any tenant or building issues, and focus on fostering authentic relationships with and between residents. The software also enables property managers to communicate more effectively with board members. With community association management software, property and association managers can reduce the time and resources spent on everyday administrative and operational tasks so that they can focus on crafting and maintaining an ideal living community space. Community association management software is distinct from association management software, as the latter simplifies and streamlines the management of clubs, leagues, and other membership-based associations.

Key Benefits of Community Association Management Software

  • Streamlines, automates, and simplifies operational, administrative, and management workflows and functions
  • Consolidates all resident and property information into a centralized database
  • Provides residents and homeowners with an easy-to-use portal
  • Facilitates effective management of units, buildings, and properties

Why Use Community Association Management Software?

Community association managers grapple with a distinct set of challenges. Those challenges range from the management of properties and communication with both residents and board members to community and property maintenance and effective accounting management. The managers and board members must also address issues that crop up, like noncompliance, lease and architectural applications, and community security. With community association management software, association and property managers can create significant efficiencies in their workflows, reduce costs across the board, and improve the lives of their residents.

Community association management software also makes it possible to provide modern community features to residents. Everything else in the world has incorporated technological advancements, turning to mobile devices and other means of convenience—so should living communities, if only to get a leg up on their competition.

What are the Different Kinds of Community Association Management Software?

Not all living communities are equal, so community association management software should not be created equally. A condo or a co-op has different needs than an HOA (homeowners association), and managers are looking at different feature sets when comparing products. Superficially, the solutions may satisfy the same needs, but a community association management software tailored for condominiums or apartments must deal with the fact that not all tenants will own their units, unlike residents who are part of an HOA.

Homeowners Association (HOA) — Planned housing developments that are made up of single-family homes generally have an HOA in place. The homeowner of a single home owns the building, the land underneath the building, and the land around the building (e.g., a front or backyard). Multiple homeowners create a board of directors that has the responsibility of maintaining the community and determining any community fees and regulations. HOA software, then, goes beyond the all-in-one community management functionalities that are found in any community association management software. With HOA-tailored community association management software, the features that are most desired are a robust tenant contact database, a built-in financial management system, business intelligence and reporting, and regulation transparency.

Apartments and Condominiums — Residents who reside in an apartment or condo do not need to own their unit and generally can turn to property managers to step in to fix any maintenance issues. Those who own units within the apartment or condo become members of the building association, and must adhere to community rules and regulations. Condo and apartment building managers are drawn towards community association management software that can help property managers provide concierge services, manage the amenities of the apartment or condo, and optimize tasks like processing visitors and tracking packages.

Co-Op Buildings — No one who resides in a cooperative (co-op) building owns their unit. Owners of a co-op receive proprietary rights to occupy a specific unit with specific dimensions in the building. The co-op is run by a board of directors that manages the overall co-op, its amenities, and any occupancy agreements that all co-op tenants must abide by. One of the most desired features of co-op-tailored community association management software is a field service management feature, which helps the board hire and manage outside vendors to complete repair and other maintenance work. Significantly comprehensive tenant screening is also a necessary feature for co-ops, because co-op boards thoroughly vet potential new members, even more so than HOAs and condominiums.

Community Association Management Software Features

The features of community association management can run the gamut, including monitoring and tracking community violations, providing access to critical association information to the community board, and managing the outsourcing of maintenance services. Based on the type of living community you and the relevant board manages, they might not all be necessary. The following are standard features that can be found across the board in any version of community association management software:

Communication System — Communication with homeowners and residents can range from newsletters, building updates, notifications about community violations, to community discussion boards. All community association management solutions provide some sort of resident portal, board, or digital marketing integration. The granularity of the specific communication offerings and functionality depends on the vendor.

Maintenance Requests — Community boards exist to ensure that the living experiences of the residents are superb and consistent. A web portal or system to field, manage, and track maintenance service requests is necessary and will be used often. Keep an eye out for software that can coordinate the schedules and activities of any outsourced maintenance personnel, should you need it.

Financial Management — Billing, invoicing, and accounting functionality helps community associations reduce gaps, streamline workflows, and keep better track of business operations. Some community association management solutions simply offer integrations or partnerships with accounting services instead of providing built-in accounting functionalities.

Payment Technology — On the resident-facing side of financial management is rental payment technology and systems. At this point, it’s more unconventional for residents to physically drop off a rent check every month. Digital banking practices have made it almost expected for residents to be able to pay rent and utilities online. Beyond the convenience and security that rental payment systems provide to residents, built-in payment technology can also ensure that property managers and owners are paid faster and on time.

Security — Security within an apartment building, condo, co-op, or development is crucial. Residents will not continue to live in a community that doesn’t offer at least a bare minimum of security. Many community association management solutions provide visitor tracking functionality, which helps property and community managers keep track of their residents, the guests of their residents, and even the status of recurring services like package delivery.


Potential Issues with Community Association Management Software

The biggest hurdle when it comes to deploying and implementing a community association management software is whether to invest in a potentially bloated solution when something like QuickBooks suffices. While arguments abound about what automation can do to create efficiency, promote transparency, and optimize resident relationships, software developers and marketers need to be able to outweigh the benefits versus the drawbacks.