WalkMe Reviews & Product Details

It enables me to assist the users on various sections of the application. I am not very technical but I am ale to implement solutions.

I am able to address issues with the application.

It gives me the ability to device solutions and provide them creatively.

I've been able to provide complex solutions for issues and bugs with the application. Review collected by and hosted on G2.com.

Insights: I am not able to rely on the insights we get.

There were a few times we noticed that the data we got from engaged elements and funnels were incorrect.

Support: Some complex issues take few months to resolve. There have been a few issues that haven't been resolved. I wish a rigorous follow up is done until resolution especially if it's with T3 support. Review collected by and hosted on G2.com.

For 50 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~50 staff based in the center of the US, but our >1,300 members are based in >100 ountries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately. Review collected by and hosted on G2.com.

Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies. Review collected by and hosted on G2.com.

The biggest upside of using WalkMe is how intuitive and flexible the platform is. Its no-code/low-code approach allows teams — even those without deep technical expertise — to quickly build and deploy in-app guidance, smart tips, and step-by-step walkthroughs. This directly translated to smoother user onboarding, faster feature adoption, and a significant drop in support queries.

Another standout feature is WalkMe’s robust analytics. The ability to track user behavior, identify friction points, and continuously optimize workflows based on real data is a huge advantage when you're aiming for sustainable digital adoption. The platform also offers versatility — whether you're working on a CRM, ERP, or custom internal tool, WalkMe can layer on top and immediately start adding value.

Lastly, the customer support and onboarding teams at WalkMe are truly world-class. Their proactive guidance and genuine commitment to helping clients succeed made the implementation journey much smoother. Review collected by and hosted on G2.com.

WalkMe is not without its challenges. One of the main downsides is the learning curve associated with fully unlocking its more advanced features, especially when it comes to designing complex logic-based flows or working with dynamic elements in applications. While basic deployments are straightforward, mastering the platform takes time and often requires more trial and error than expected.

Additionally, depending on the tech stack and system architecture of the application you're working with, there can be occasional compatibility or performance hiccups, especially with applications that are heavily customized or updated frequently.

Lastly, the licensing and pricing structure can be on the higher end, which might be a limiting factor for smaller organizations or teams with tight budgets. Review collected by and hosted on G2.com.

The think I like best about WalkMe is it's constant evolution and improvement to keep up to date with technical advances and challenges. We have now implemented WalkMe on 7 systems at my currently company and I've completed 41 implementations in total over my time working with the software. It shows the diversity of systems that the platform can be added to and how it adds benefits across different processes and teams. The WalkMe team have been very supportive in working with our builders to enjoy that our projects are successful and have shared in our commitment to simplify processes and improve the use of the systems for our users. Review collected by and hosted on G2.com.

The only dislike I has is dealing with support staff who are new to the software and haven't yet had the necessary exposure to the more complex issues and therefore there is a delay in getting the required help. WalkMe does have an alternative source of support through their WalkMe community forum; utliising experts from the DAP community who are more than willing to help with complex issues and explore challenges. As the product continues to be expanded and updated there is a transition period with changes with previous features not being available in new UI or having to work between two or even three different parts of the platform Review collected by and hosted on G2.com.

WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher.

Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed. Review collected by and hosted on G2.com.

We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages. Review collected by and hosted on G2.com.

Walkme is easy to use, even for beginners, and as a builder it is possible to start creating content very fast. The support is also great and responsive. Despite the simplicity of use, it is a great tool, very complete, that allows to create complex content that fits all needs. I would highlight:

- quick start,

- reactive support,

- very complete analytics tools that help understanding users behaviours, creating new content or correcting mistakes,

- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...

- enjoyable for endusers as a new and modern guidance tool.

The more you use WalkMe, the more versatile it gets, and you can adapt its pre-built features to achieve a lot of goals: user support, error prevention, communication, etc...

It' also worth mentionning that the WalkMe community is very engaged and active. Review collected by and hosted on G2.com.

The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.

Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system. Review collected by and hosted on G2.com.

WalkMe solves the just-in-time-training problem the way no other application can. Instead of pulling users away from desk, expecting rote memorization of complex process and inundating them with job aids - the instruction happens on the screen during real-time execution. No time away from desk. No memorization. No maintenance of cumbersome job aids. With this type of improved experience, you can do wonders for data integrity, change adoption and improving the ROI of your entire tech stack. I've been in Change Adoption for 20 years. This is the only application that I've ever used that has actually created provable results. On a long enough timeline, all training looks like this. Do it now. Review collected by and hosted on G2.com.

The hardest part of WalkMe is selling it internally. It's a net-new technology, so helping leaders understand the scope of the opportunity can sometimes be a bit of a journey. But worth it. Review collected by and hosted on G2.com.

WalkMe's support team is exceptional. We submitted an issue, and they provided regular check-ins as they identified our problem and worked toward a fix. This communicative approach means we never felt left in the dark and knew answers were coming. Review collected by and hosted on G2.com.

For anyone new to in-application learning, the challenge is learning not only how to use WalkMe, but also the importance of the customer focus and not just creating content because you can. So the challenge is simply learning something brand new. WalkMe, however, mitigates this issue by providing excellent training content and a really great certification program. Review collected by and hosted on G2.com.

WalkMe let's me inject a launcher button in the middle of an ordering flow, so that users who get confused can click that button and get help to finish completing their order. I've added these launcher buttons to a few of our flows and have had a big increase in users using the WalkMe guides! I love that I can add these buttons anywhere I want and control the messaging, all without having to involve our developers! Review collected by and hosted on G2.com.

No big downsides! The WalkMe Editor has a lot of features and it takes time to learn how to use them, but they have great help topics on their support website, chat support and you can schedule a call with someone to help you over a Zoom call as needed at a time that works best for you! The support staff is very professional and dedicated to making sure you are happy with the results! Review collected by and hosted on G2.com.

Our organization implemented WalkMe to use on a few applications, one being UKG (Kronos). We have used it in both Workforce Central and UKG Pro WFM. We have had much success with it. We have found that our endusers like the quick feedback they receive when using WalkMe functionality. In addition, some end users just need to get a few steps into the process to remember how to complete it. It saves them time and also, our support team time so we can focus on other items/issues Review collected by and hosted on G2.com.

I'm not sure there are any downsides to using it and there isn't really anything i dislike about it. It was a challenge for me to learn in the beginning but over the years, the software has become easier to use from an administrator standpoint Review collected by and hosted on G2.com.