It's easy to setup, and in general the service's uptime is good. We rarely have to worry about New Relic being an issue for us in terms of affecting our app. There is little to no performance impact by its agent either. The support has been excellent in the few interactions we've had to have with them. Review collected by and hosted on G2.com.
Frankly, the UI is a mess. It's difficult to find what you want and sometimes it's tricky to interpret things right. Part of that is that their stats aren't very useful at times. They don't use rigorous statistical methods (usually just averages over time), so things get skewed a lot easier by application quirks or network issues. Also, it's very expensive. There are several other options that are in a much lower price bracket that cover the 80% case for most people. Review collected by and hosted on G2.com.
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511 New Relic Reviews
Overall Review Sentiment for New Relic
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1. Strong integrations with multiple types of servers and programming languages. As an e-commerce developer, I used to integrate with my Magento websites and AWS server. Whenever the CPU utilization reaches its threshold limit, it will notify us, and I can monitor the system and ensure there is no downtime for the website.
2. Free tier pricing. The Basic needs will be covered in the free tier. Which is very helpful
3. User-friendly and easy to integrate Review collected by and hosted on G2.com.
Pricing - For the base level it will cover with free tier, but the free tier has limitations, if we go with pricing models, then Relic offers pay-per-usage, Sometimes the amount will be too high for a high-traffic application. Review collected by and hosted on G2.com.
The best thing about New Relic is having everything in one place. With real-time logs, APM, and infrastructure monitoring, I get a complete view without switching tools. The UI is clean, dashboards are customizable, and setting up alerts is super easy — it catches issues before they escalate. Review collected by and hosted on G2.com.
Some integrations are harder to set up than they should be. While New Relic supports a wide range of tools, the documentation can feel outdated or assumes too much prior knowledge. I’ve had to do more troubleshooting than expected just to get basic metrics working. Review collected by and hosted on G2.com.
Delivering real time performance insights across the entire stack is where new relic shines. The APM features are excellent . thanks to thorough transaction traces , error analytics and throughput matrices . The fact that APM, infrastructure monitoring ,logs and dashboards are all in one location is another feature I adore . debugging and root cause analysis are greatly accelerated by it , Because of the alerting systems strength and adaptability , proactive monitoring is simple. Review collected by and hosted on G2.com.
the sheer volume of features on the platform can initially be daunting . Until you get used to it, the user interface seems a little crowded to new users . Additionally , some sophisticated features are only available at higher price points , which might not be suitable for startups for smaller teams. Review collected by and hosted on G2.com.
I always have instant access to real-time information regarding the performance of my systems... often allowing me to address issues PRIOR TO the customer being impacted. I rely on New Relic every single day to ensure that our systems are functioning optimally. Review collected by and hosted on G2.com.
If there is any performance degradation by using New Relic, it has been imperceptible to us or our customers. The initial configuration and customization does require some time & effort... but, certain for us, worth the effort. Review collected by and hosted on G2.com.
Application performance monitoring is one of the most effective, which helps us track application transactions in real time.
Also, the error tracking and distributed tracking features also provide valuable insights into how the application is performing
it's dashboards are also highly customisable
support wide range of languages, frameworks and cloud platforms
good customer support team
Ease of use the interface and product Review collected by and hosted on G2.com.
The pricing can be a bit complicated and expensive. Review collected by and hosted on G2.com.
1. The dashboard which is completely customizable, is very useful when monitoring. Everything in our priorities can be sorted as in our mind.
2. New relic supports flutter, and monitoring our mobile apps is easy. Best thing: Integrating the flutter agent and get results on our dashboard is very simple.
3. The platform provides quite good customer support, we will get the tickets sorted within a few hours. Review collected by and hosted on G2.com.
1. Too costly. Compared with other platforms which provide almost similar features, New Relic price is very high.
2. The SDK for the android platform is not fully optimized. If we implement new relic SDK in our app, the progaurd needs to be disabled, which is not good for the code obfuscation of our app. Review collected by and hosted on G2.com.
NewRelic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor. Review collected by and hosted on G2.com.
Nothing at all it's great.. I struggled a little bit setting up monitors and dashboards, but only due to not giving it enough attention and focus - once I say down and actually made myself do it, it was very easy and made sense Review collected by and hosted on G2.com.
- Wide range of Solution and Integrations available
- The sheer ease of setting up the agents
- The amazing free-tier offerings
- Ranges from APM to infrastructure monitoring to distributed tracing
- Powerful Dashboards and alerts
- Multi Environment Support Review collected by and hosted on G2.com.
- Pricing can get expensive
- Agent overhead can impact resources
- Privacy control Review collected by and hosted on G2.com.
a grate feature was the ease of use. I used in my Node Application, it was very easy to integrate and implement in the overall application. All it took was installing the npm package and a few lines of code to add in my code base.
Another feature I loved was the user experience, it was very smooth. Every feature was easily available, while the customer support is amazing, user rarely needs it because they can explore easily on their own. Review collected by and hosted on G2.com.
The free tier allows very limited user to access. Makes it a bit difficult to collaborate. Also a minor flaw was logs, I tried to monitor logs but the logs were not as detailed and robust as I expected. Review collected by and hosted on G2.com.
New Relic makes it really easy to transition to their solution since its comes with many pre-built queries and ready to use monitors through its premium interfaces. The solution is cloud-agnostic and highly compatible with various telemetry sources, which made it an ideal all-in-on ecosystem for our observability needs. We were able to utilize it to get more granular on what we spend our money on and further optimize our logs and traces. One of the stronger feature they offer is their application and performance monitoring interface (APM), which comes mostly ready-to-use with set monitors and tools to drill into discrepancies. Review collected by and hosted on G2.com.
I think one of the downside of New Relic is its pricing structure, which comprised of two components : the amount of data ingested and the number of user seats provisionned at each tier level. Altough the basic access tier come free of charge and the core tiers is pretty affordable, they do fall short when it come to usability of the more important features New Relic has to offer. The full platform access tier does provide all the functionnalities most users need, but the price increase is very substantial with this one. I would love for New Relic to come up with an alternative tier that provides a bit more than core, yet less that full platform, at an intermediate price. Review collected by and hosted on G2.com.
