SMS Marketing Software

Painfully slow Customer Service and broken features

Onbording program is non existent, although its reasonably intuitive to work it all out if you have a few hours to spare. That said there are a lot of features/options/settings to consider, and so many areas to access, its easy to miss or forget stuff, especially when you are running lots of campaigns.

The reports on usage are a complete waste of time, as the numbers don't stack up. Im on a 25k of email credits per month. and Ive only used 9.8k but ran out again ??? - same every month, and the customer support is so painfully slow on chat only - no phone numbers. So you get a short reply from one of their team, then you respond and have to wait another 4 hours to get the next communication. It drives you mental.

The other thing that I hate is that stuff just disappears. I saved a search twice the other day and its disappeared both times.

Instantly - Sort this out FFS - you could have an amazing business. I want to scale my company with you, but you scare the hell of me with these issues.

Get your Customer Success right or people will start leaving you - Review collected by and hosted on G2.com.

Everything in one place Review collected by and hosted on G2.com.

Hubspot can be very rigid as it’s clear things are intended to work within the Hubspot ecosystem. However with SF as our primary crm and our sales reps working out of outreach, our data feels more disjointed than it should but really it’s using the data that’s a pain. The sf campaign object worked in Hubspot to some extent, I can add to a campaign as a specific status but I can’t use that status as a field in a list of example. At best it forces me to redo work to mirror what we have built in another tool, at worst I have to export and import and other manual processes.

There are a lot of functionality that is half baked and can be used in some places but not othered. Property value changes work as a workflow entry method but I can’t use that same logic on a list. Review collected by and hosted on G2.com.

Effective segmentation and ability to engage our prospects. Previously we were using Marketo and my company was hiring jr level marketers. I was hired right after the move to Hubspot with a consultant background in many tools. I don’t feel limited in Hubspot like I have in other platforms Review collected by and hosted on G2.com.

Insider's panel show's real time results and data from each campaign. However, the data is a bit hard to understand without further information or explanation on the panel. Most of the time we rely on the consultant to help us understand where the numbers coming from. Would appreciate if the panel is a little easier to decipher for ourselves so we can be more self served. Review collected by and hosted on G2.com.

We wanted to increase and improve the traffic and its quality coming into our website. We also needed solutions to help us increase the exposure for our marketing campaigns and better user engagement. Insider’s web push solved the problem of traffic for us, and their onsite templates like the banner overlay and spinning wheel solved the problem of improving user engagement and retention. Review collected by and hosted on G2.com.

There are very few things I dislike about CC, it works really well for my needs, in many ways it over-provides for what I need & haven't taken advantage of all the features. I also feel that my ROI relative to the monthly cost of CC (especially at my level) is not good. Review collected by and hosted on G2.com.

I used to use another platform for mailshots to clients, but it wasn't offering templates or as user-friendly as system as CC. I was also reaching a threshold where I would have to pay. CC does the same at that threshold, but it offers significantly more features than its competitors. Review collected by and hosted on G2.com.

We could probably spend more closer time with active campaigns learning more about how the system could support our business. Review collected by and hosted on G2.com.

Time saving and structure with marketing and sales activities. Review collected by and hosted on G2.com.

So the tool is complex and there is a learning curve to completely understand the tool.

There are too many settings and features that might feel overwhelming.

Another issue is the the tool occasionally lags. There are times when it takes longer to load, especially when I’m building prospect lists or exporting data. Review collected by and hosted on G2.com.

Apollo.io is solving the major challenge of finding and reaching the right decision-makers without the need of any other expensive tools like sales navigator.

Another big problem Apollo.io addresses is the manual, repetitive work involved in finding the right people and companies. Review collected by and hosted on G2.com.

ALT Text descriptions: In my previous provider, ALT text was added once every time I uploaded an image to my site - then it was re-used every time I used the image somewhere else on my site. In Systeme, this needs to be manually added every time the image is used, so takes a bit of time (especially when course title tiles are re-used over various pages). I am hoping Systeme will prioritise fixing this as the EU Accessibility Directive comes into force in June 2025 and every website will have to have ALT text on all images. It would be especially good if any alt-text I have already written for an image gets automatically added to the file.

I have an automated email sequence with my current mailing list provider. This is copied over to Systeme but only for new subscribers. I have to wait for my current subscribers to finish the sequence with my old provder before fully switching to systeme. A bit complex and there is probably another workaroun - if I had time to create a whole new sequence, but this was a little frustrating. It would be good if the switch meant all subscribers switched to their location the the sequence. Review collected by and hosted on G2.com.

I now only need to pay for Systeme rather than my domain, host, website builder and email marketing. I haven't familiarised myself with this feature yet so can't really comment. Review collected by and hosted on G2.com.

The biggest pain point so far seems to be process for adding new individual contacts. Because Brevo offers many features beyond emailing, it means that adding a new contact involves a lot of data fields that I don't need. It would be better if there was a way to edit which fields are shown in the add contact view, such as a service like Hubspot offers. Review collected by and hosted on G2.com.

Brevo allows me to reach customers directly through email marketing. It lets me create email templates to give the emails I send a more professional appearance and one that matches our design in other places, like our website. Review collected by and hosted on G2.com.

Haven't had an issue so far - maybe cheaper pricing, but the pricing is fair for all the work I'm not having to deal with. We have a small/medium budget $1-5k per quarter. Review collected by and hosted on G2.com.

Time constraints - I have thousands of patients I would like to reach each month but not enough time to reach them. I've literally been doing it manually little be little each day. Review collected by and hosted on G2.com.

Quite happy with the features provided by close but the call feature needs to be improved. Review collected by and hosted on G2.com.

Before using close I had issues with managing and organising the customer communications and conversations, email tracking was quite difficult and un-organised and hence took up a lot of time and effort to close a deal. With Close one of the best CRM tools email tracking has been very simplified and hence I can save a lot of time and efforts. Also close provides reporting features, customer conversations, emails completed or done, calls, tasks and more under one interface. Review collected by and hosted on G2.com.

I wish I could access the database via Braze to troubleshoot. Review collected by and hosted on G2.com.

Braze makes simple to build complex personalised journeys for multi market companies. Features like Catalogs, Connected content and Liquid personalisation have been a game changer in our campaigns. Review collected by and hosted on G2.com.

After consistent use, I haven't encountered any significant flaws or deal-breaking issues. Of course, like any platform, EngageBay might have limitations depending on specific business needs, but so far, everything has worked smoothly for my use case Review collected by and hosted on G2.com.

EngageBay's all-in-one CRM solves the hassle of using multiple tools by combining marketing, sales, and support in one platform. What makes it better is their amazing customer support- quick, helpful, and always there when I need them. It made managing everything so much easier and less stressful Review collected by and hosted on G2.com.

Unfortunately there's no way to find out if the email ended up in a spam folder. I'm surprised that you get a e.g. 30% open rate, because even when you click on the email to delete without reading, it would be marked as read.

I believe the trigger for an email to count and "open" is to allow the images to download and most email clients have that disabled by default. Review collected by and hosted on G2.com.

There's two things that Mailchimp make me benefit from

1. Avoiding my company's to be blacklisted as "spammer" by sending thousands of emails from the same email address and IP address

2. The Analytics of the Performance of your campaigns which are great and very helpful to make you understand the results of your campaigns Review collected by and hosted on G2.com.

Honestly, there's very little to criticize. If I could suggest anything, it would be to improve the UI navigation slightly - making some features even easier to find. Also, having a short onboarding video for first-time users could enhance the learning curve. But overall, these are just minor points that don't affect the experience significantly. Review collected by and hosted on G2.com.

The plataform is intuitive, fast and clearly designed with users in mind. The combinantion of AI and a vast contact database made it easier for me to reach out to potential clients and expand my network effectivelly. It definitely saves time and boosts the quality of outreach campaigns. Review collected by and hosted on G2.com.

Due to some technical issues, we have some limitations in execution, which have impacted the speed of our implementations. I would appreciate though being able to cancel my scheduled campaigns a little easier. Review collected by and hosted on G2.com.

What we appreciate the most is the continuous support and collaboration. In addition to the abundance of marketing automation features and revenue growth, the team is always proactive in suggesting new ideas and ways to improve our marketing efforts. Review collected by and hosted on G2.com.

The very disliking part of this software is its hard to share lists emails reports etc between multiple business units visual editor in emails is glitch and has a lot of the technical issues. Its hard to organize different level of user permission for different employees Review collected by and hosted on G2.com.

Best campaign tool for marketing purpose Review collected by and hosted on G2.com.

earlier we used to relay completely on the old email technique of sending campaign via google which involves in great manpower and hardware equipment which is now made simpler with this single software we have reduced hours of the manual work as in this software we can customize our mail campaign and that's all everything software will take care. This has greatly helped us while generating business reviews and reports it helps in analyzing which areas we are successful and which aren't.

We were been able to promote our campaigns reaching the customers at a faster pace exposing them to various channels easily Review collected by and hosted on G2.com.

Integration sometimes loses connection. Not sure if that has to do with the fact that I am using it with a Gmail business account with higher security restrictions. Review collected by and hosted on G2.com.

Smooth integration without having to use a separate app for mass mailing. Review collected by and hosted on G2.com.

Our team has not found any problems with this product, we plan to continue using eSputnik CDP Review collected by and hosted on G2.com.

Automation of campaigns creation, diversity of channels, fast ROI. Review collected by and hosted on G2.com.

Nothing so far, as we rely heavily on the system. Review collected by and hosted on G2.com.

to send email leads easily by using Resulticks system Review collected by and hosted on G2.com.

Sales Snap integrates seamlessly with popular email marketing platforms, CRM systems, and e-commerce tools. This means that you can use your existing data and systems, making the transition to Sales Snap painless and cost-effective. Review collected by and hosted on G2.com.

Sales Snap offers robust analysis and reporting tools that provide you with a clear view of your email campaign performance. The real-time tracking shows you who opens, clicks, and converts your emails. You can use this data to refine your strategies, A/B test different elements, and make data-driven decisions to continuously improve your return on investment in email marketing. Review collected by and hosted on G2.com.