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Zoom Workplace Reviews & Product Details

AZ
Digital Marketing Consultant
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

It makes communicating between team members who are working remotely easy. It supports group calls and screen sharing options, alongside with chat, call recording, audio only, etc. It is super easy to organize video meetings with people outside your organization by simply sending them a link that takes them to a meeting. It is easy to talk to a person who doesn't have Zoom account or app. The program is user-friendly and not robust as similar platforms. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The design and the look of the platform and interface are kinda boring and a bit dated. Review collected by and hosted on G2.com.

Recommendations to others considering Zoom Workplace:

User-friendly and has all the features one might need for conference calls. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Communicating with multiple team members who are working remotely. Organizing conference calls and video meetings with clients is really convenient. Review collected by and hosted on G2.com.

Zoom Workplace Overview

What is Zoom Workplace?

Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communications with tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs. Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab. Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.

Zoom Workplace Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)
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Product Description

Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.


Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,057,192 Twitter followers
LinkedIn® Page
www.linkedin.com
11,530 employees on LinkedIn®
Description

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals, with Zoom AI Companion capabilities woven throughout. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.


CS
Overview Provided by:
Customer Advocacy @ Zoom / Bilingual

Recent Zoom Workplace Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Zoom! The best video confence app"
Easy to use, a lot of meetings options. I use zoom for all my meetings.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Zoom Review"
I really appreciate the AI summary feature in Zoom Workplace it’s been incredibly helpful in organizing my work more effectively and efficiently, e...
BK
Becky K.Mid-Market (51-1000 emp.)
5.0 out of 5
"A Reliable Tool for Educators and Professional Collabration"
As an educator, I find Zoom Workplace incredibly helpful for organizing and hosting virtual meetings with parents, colleagues, and other profession...

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Video Reviews

55,589 Zoom Workplace Reviews

4.6 out of 5
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55,589 Zoom Workplace Reviews
4.6 out of 5
55,589 Zoom Workplace Reviews
4.6 out of 5

Zoom Workplace Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
BK
K - 6 Cyber Teacher for Charleroi Online Learning Academy
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

As an educator, I find Zoom Workplace incredibly helpful for organizing and hosting virtual meetings with parents, colleagues, and other professionals. I appreciate how easy it is to schedule meetings, share documents, and access past recordings. The platform is very user-friendly, and the calendar tool helps me stay on top of my schedule. One of the biggest upsides is the ability to collaborate in real-time, even when participants are in different locations. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

One of the downsides of Zoom Workplace is the occasional lag during peak usage times. I also wish there were more customization options for meeting layouts and enhanced controls for managing a large groups. Despite this minor issues, it is still a great tool for virtual meetings. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workspace makes it so much easier to stay connected when we can't all be in the same place. As a teacher, I use it to meet with parents, coworkers, and other professionals, and it really helps keep everyone on the same page without the stress of trying to coordinate in-person meetings. I like that I can share my screen, drop files in the chat, and have everything I need in one spot. It saves me time and makes communication feel a lot more flexible and efficient. Review collected by and hosted on G2.com.

GT
Call Center Agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

I can confidently say that Zoom is one of the best platforms for virtual meetings and communications. It excels in delivering high-quality video and audio, making meetings feel almost as natural as in-person gatherings. Its user-friendly interface further enhances the experience by making it easy for users of all technical skill levels to join and participate in meetings seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

What I do not like about Zoom are some of the security and privacy issues, such as unauthorized access to meetings, potential data leakage, and the risk of malware infection. Additionally, the platform can present distractions and frustrations due to background noise, poor audio and video quality, and the possibility of incurring additional costs for premium features or larger meetings. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom solves the problem of communication by allowing seamless interaction with my team, all from the comfort of my current location. This eliminates the need to travel or gather physically, saving time and resources. Zoom’s platform makes it easy to conduct meetings, share insights, and maintain collaboration without the hassle of commuting, resulting in enhanced productivity and convenience for everyone involved. Review collected by and hosted on G2.com.

GA
VIP Connecter
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Zoom Workplace?

What I like best about Zoom Workplace is its seamless integration of video conferencing, chat, whiteboarding, and calendar tools in one platform.

It creates a cohesive digital workspace that makes communication and collaboration across teams smooth and efficient. The interface is intuitive, and the reliability of video and audio quality sets it apart. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Sometimes Zoom Workplace can slow things down on older devices, especially during long sessions. Also, a few of the advanced features aren’t as straightforward to use unless you’re really familiar with the platform or you need to pay extra to access them. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace helps us overcome the challenges of remote collaboration and communication by providing an integrated platform for meetings, messaging, scheduling, and document sharing.

As a Digital Business Analyst, it streamlines cross-functional coordination, saves time during project discussions, and supports productivity through AI meeting assistants and efficient scheduling tools. This ensures that strategic decisions are made faster, tasks are aligned, and team performance remains high—regardless of location. Review collected by and hosted on G2.com.

AG
Amazon & eBay Product Lister / Optimizer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

What I like best about Zoom Workplace is its all-in-one setup that streamlines communication and scheduling, which is a huge plus for lead generation. Having meetings, chat, calendar, and collaboration tools in one place helps me stay organized and responsive, especially when managing follow-ups and booking calls. It saves time, reduces tool-switching, and keeps everything aligned for smoother outreach. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

What I dislike about Zoom Workplace is that it can sometimes feel a bit overwhelming with all its features packed into one platform. The interface, while powerful, can be slightly cluttered, especially when juggling multiple chats, meetings, and calendar invites. A cleaner layout or more customizable dashboard would definitely improve the user experience. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace solves the problem of scattered communication and disjointed workflows by bringing meetings, chat, calendar, and collaboration tools into one unified platform. For me as a lead generation specialist, this means less time switching between apps and more time focusing on outreach, follow-ups, and closing deals. It keeps my schedule organized, improves team coordination, and ensures I never miss a touchpoint with prospects. Review collected by and hosted on G2.com.

Verified User in Financial Services
GF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

The best thing for me about Zoom is its innovative features and design. One of those is how we can easy it is to navigate from profile preferences down to display and discussion creative settings.

Breakout rooms is also a very impressive feature that helps with the fun, and hitting a bigger scope of our teaching/meeting objectives. Aside from that, screen sharing has never been fun and engaging with the drawing features. There’s a lot more but I mentioned the best things for me about Zoom so far. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There is nothing more I can say about how helpful Zoom is. However, the 40-minute session is very limiting. It’s still good to subscribe for a premium experience though. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom workplace helps solve the common problems for businesses with employees working at different sites. Zoom makes communication easier for us in resolving certain issues with our product and customer service.

As a Team Lead, zoom really as an advantage for a unified strategy to be shared with everyone in the company. Review collected by and hosted on G2.com.

SB
Research Associate
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Zoom Workplace?

Zoom Workplace makes collaboration easy with features like seamless meeting scheduling, calendar syncing, and one-click recordings. I also love the built-in tools like polls, reactions, breakout rooms, and whiteboards, which keep meetings interactive. Having chat, meetings, and notes all in one place is a big plus for hybrid teamwork. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

While Zoom has made great strides expanding beyond meetings, some of the newer features—like team chat and whiteboards—still feel a bit underdeveloped compared to standalone alternatives like Slack or Miro. Notifications can occasionally be inconsistent, and managing multiple workspaces or teams isn’t as smooth as it could be. Additionally, the UX can get slightly cluttered when juggling multiple Zoom products within the same interface. A more unified experience across the ecosystem would be a welcome improvement. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace solves the problem of fragmented communication by combining meetings, chat, calendar, and collaboration tools into one platform. It’s especially helpful for hybrid teams—scheduling meetings is simple, whether it’s with internal team members or external collaborators. The calendar sync and smart scheduling features ensure everyone stays on the same page, no matter where they are. This streamlined approach saves time, reduces miscommunication, and keeps our workflows running smoothly across different locations and time zones. Review collected by and hosted on G2.com.

JZ
Network Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Zoom Workplace?

The features are rich, using it is very easy, very friendly.

Implementing and integrating to/for our users was a breeze as they give you multiple options for installs.

Multiple ways to install.

Customer Support, tho I haven't had used their support personally, just what's online and it's clear and easy to read. Their documentation is very thorough.

We use Zoom daily, and there are hardly any issues (as compared to other vendors). Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I understand why they do it, but updates. There seems to be way too many updates.

That's not a bad thing - just annoying for users who don't have admin rights. But again, I understand why. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace helps make sure our staff can communicate effectively with each other, their clients, the youth and any one else that may need to collaborate. Review collected by and hosted on G2.com.

KB
System Administrator
Dairy
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

Zoom Workplace also called as Zoom. I love zoom platform, it provides a easy platform for conducting virtual meetings, webinars, online coaching classes. It has high quality of video and audio very clear for large number of peoples in one meeting. It has screen sharing,chat options i like, and it has both mobile and web applications, we can schedule meeting later option are very easy to use,instantly we can join the meeting easily. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Zoom workplace is a great platform,but need few improvements, their is a lag in hosting the meeting while slow internet and time limit for group meetings are sometimes problem.pricing also high. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace solving remote communications and it saves time for meetings, it solves setting up webinars, online conferences and classes. It solves the gap between remote and in-office teams. For me it helps very well, i can communicate with my team easily when i'm not in office, and it saves my time and energy. Review collected by and hosted on G2.com.

KS
CVIM Junior Speacialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoom Workplace?

Zoom Workplace is full of wonderful features, but among the best are:

Seamless Collaboration – Integrated chat, whiteboarding, and file sharing make it easy to work together.

High-Definition Video & Audio – Reliable performance even with large meetings.

Virtual & Hybrid Capabilities – Perfect for remote and in-office teams.

Integration with Other Apps – Seamlessly integrates with Slack, Microsoft Teams, Google Workspace, and more.

AI-Powered Features – Smarts to summarize meetings, transcribe, and automate save time. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

While Zoom Workplace is a solid collaboration platform, there are some places where it could be better:

Cost – Add-ons and premium functionalities are expensive for organizations.

Overlapping Features – There are features (like chat and whiteboard) that duplicate functionality already available on other platforms, which introduces redundancy.

Resource-Intensive – Can place a burden on system performance, especially on larger meetings.

Security & Privacy Concerns – While Zoom has improved security, some organizations remain concerned.

Meeting Fatigue – Scheduling a video call has become so easy that it can cause a surplus of virtual meetings. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace also solves several top concerns related to communication and teamwork, in terms that benefit customers:

Remote & Hybrid Work Issues – It supports seamless virtual teaming, and it is easy for hybrid and remote teams to stay connected.

Benefit: More flexibility and productivity without being location-bound.

Unproductive Meetings – AI-based features like intelligent summaries and transcriptions reduce the need for wasted time, prolonged meetings.

Benefit: Saves time and makes key learnings readily accessible.

Scattered Communication – Combined chat, whiteboard, and file sharing unify conversations and collaboration on a single platform.

Benefit: Reduces redundant app usage and maximizes the effectiveness of workflow.

Event & Webinar Hosting – Provides an elastic solution for virtual events, training, and town halls.

Benefit: Simplifies large-scale communication with interactive features. Review collected by and hosted on G2.com.

OS
Independent Travel Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

Zoom Workplace has definitely been the easiest and fastest way of communication with team members, managers. Great application to be connected. Very easy to use and user friendly. Never had any issues during team meetings. It is very easy to use and very reliable. Since we all work from home in our organization, Zoom Workplace has actually been the hero of we all getting connected and communicate with each other with such an ease. Thank you Zoom Workplace for everythng! Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

I have been using Zoom Workplace from quite sometime now but never found any issues or there is nothing that is to be disliked. It's all perfect all the time! Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Since all the team members work from home. It is very important to get connected at least once or twice a day to discuss important updates, or any challenges that the teams are facing. So Zoom Workplace has played a key role in helping us get connected when ever and where ever we are, be it from our system or from our phone. Instant communication with the team members through Zoom Workplace helps us to achieve our targets more easily and in a better way. Thank you! Review collected by and hosted on G2.com.