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Zoho CRM Reviews & Product Details - Page 4

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Zoho CRM Overview

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What is Zoho CRM?

Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.

This product is included in:
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Zoho One

21,360 reviews

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Zoho

3,874 reviews

Zoho CRM Details
Product Website
Discussions
Languages Supported
Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)
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Product Description

Zoho CRM helps you to attract, retain, delight customers and grow your company into a customer-focused organization.

How do you position yourself against your competitors?

Zoho CRM can be used by small, middle and large businesses. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,633 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Phone
+1 (888) 900-9646
Description

Zoho Corporation is a software development company, privately held and profitable. It offers beautifully smart software to help you grow your business. With over 50 million users worldwide, Zoho's 45+ products aid your sales and marketing, support and collaboration, finance and recruitment needs, with the long term vision to transform the way you work. Our Global HQ is in Chennai, India, and the US HQ is in Austin, Texas.

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Overview Provided by:
Manojkumar Sekar

Zoho CRM Integrations

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Verified by Zoho CRM

Recent Zoho CRM Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"best sales and lead management software"
sales and lead management software tools
Read more
DO
David Emmanuel O.Small-Business (50 or fewer emp.)
5.0 out of 5
"The best option to manage your leads"
Its compatible with other platforms, my company uses it with respond.io and the comunication between both apps its excellent, they update so quickly
Read more
ND
Nuri D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best diverse and customizeable CRM I've used"
The ability to customize so many different aspects and functionalities
Read more

Zoho CRM Media

Zoho CRM Demo - Predictive Sales
AI Assistant Zia, predicts sales based on scores assigned to leads, notifying you of leads with a higher chance of closing in turn enabling you to focus on leads that need more focus.
Zoho CRM Demo - Analytics
Have your sales metrics visualised that help you make data-driven decisions.
Zoho CRM Demo - Blueprint
Build your sales processes they way you would prefer. Drag and drop sales actions and create a sale sequence, set conditions and actions to be performed for deal closing.
Zoho CRM Demo - Omnichannel communications
Connect with customers through multiple channels with centralized data.
Zoho CRM Demo - Canvas
Use our in-built drag and drop layout editor to build your CRM the way you like or even choose from industry-specific templates.
Zoho CRM Demo - Mobile CRM App
Take all of your business activities on-the-go with the mobile app. Route IQ helps you plan the best route to meet leads, mobile scanner enables you to scan business cards and save them as contacts
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Video Reviews

Review by Jared L.
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ZOHO CRM is easy to use, great integrations, and available on the go
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Zoho CRM review by Ronak K.
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Ronak's evaluation of Zoho CRM.
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Zoho CRM review by Lucia B.
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Good Tool - The worst customer support!!!!
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2,746 Zoho CRM Reviews

4.1 out of 5
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2,746 Zoho CRM Reviews
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Zoho CRM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
MA
Project Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Rating Updated ()
Products used within Zoho One: Zoho CRM, Zoho Desk, Zoho Creator, Zoho Projects, Zoho People, Zoho Sign, Zoho Cliq
What do you like best about Zoho One?

The flexibility it gives in terms of customization. The ease of use. I have been using Zoho Projects for a long time now. Zoho People to track performance of my associates and Zoho Cliq for internal team communication and my experience has been noting but exceptional. Review collected by and hosted on G2.com.

What do you dislike about Zoho One?

The interface could have been better, everything else is great. Review collected by and hosted on G2.com.

What problems is Zoho One solving and how is that benefiting you?

Great features and customization capabilities in a cheaper price range. Review collected by and hosted on G2.com.

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GA
Supervisor Aseguramiento de la Calidad
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Zoho CRM?

Zoho CRM allows you to manage the customer service and helpdesk problems, as well as the tasks of managing potential customers. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

Price plans force users to have to opt for a superior plan just to get a relevant feature. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho has created a structure of authorized Partners in each country, to attend closely to the final customer. Which, in addition to helping the implementation, migration of information and training in the management of this excellent tool, we give a personalized and quality support. Expertizen is a partner of Zoho in Argentina and Latin America. Review collected by and hosted on G2.com.

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IB
Digital Marketing Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
Products used within Zoho One: Zoho CRM, Zoho Analytics, Zoho People, Zoho Social, Zoho Cliq
What do you like best about Zoho One?

The platform offers convenience and all relevant apps under zoho can be integrated as part of dashbords and analysitcs reports Review collected by and hosted on G2.com.

What do you dislike about Zoho One?

More guide documents to ensure easy integration for a few compliacted apps like Social and Analytics Review collected by and hosted on G2.com.

What problems is Zoho One solving and how is that benefiting you?

Track and monitor business processes and get realtime data on the various functions of the business. Also offers ease of collaboration across cross functional departments Review collected by and hosted on G2.com.

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Verified User in Consulting
CC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoho CRM?

Zoho CRM enables us to priorotze, process and people management. It has boosted our sales and process efficiency. Genration of new leads and simulteneous menasuring customer satisfaction were very easy . It was possible to integrate with programming platform , which helped to send email invites to customers and track the performance of email campaign. Centralized custo,er related data is also helpful Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

The cost sometimes looked very high when I compared the ROI. Lead generation for Non English markets sometimes are not great for certain titles like product manager etc Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

It has created a central repositiory for customers

Boosted our sales, induced process efficiency

sales lead generation

Sales pitchj deck and creating better email campaigns which has a higher click rate Review collected by and hosted on G2.com.

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SS
Customer Success Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoho CRM?

What I like best about Zoho CRM is its powerful customization options, automation features, and seamless integration with other Zoho apps, which streamline our sales and customer management processes. Ease of use & Customer support are also good. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

What I dislike about Zoho CRM is that the user interface can be a bit complex for new users, and it occasionally experiences performance slowdowns when handling large amounts of data. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM improves customer relations by centralizing all interactions, ensuring timely follow-ups and personalized communication. It enhances customer satisfaction through better tracking of issues and faster resolutions. For response management, Zoho automates lead assignment and responses, reducing delays and ensuring no opportunity is missed. This streamlines our processes, leading to improved customer engagement and retention. Review collected by and hosted on G2.com.

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AM
Senior Business Development Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
What do you like best about Zoho CRM?

User interface is very clean and usefull Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

As of now i dont see any dislike about zoho Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

It is very helpful in terms of lead management of my customers. Review collected by and hosted on G2.com.

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ND
Acquisitions Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about Zoho CRM?

The ability to customize so many different aspects and functionalities Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

support is not easily accessible without having to pay for premium Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

At this time we are not experiencing any issues, all is working perfectly Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoho CRM?

Zoho CRM has one of the best looking dashboards in the CRM market. I can customize the look and feel so that the information I need is front and center. Importing my information was seamless and the customer support I received so far has been top notch. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

So far I have not had any issues with Zoho CRM. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM provides my firm with a centralized place to store and manage our leads and marketing efforts. It also connects our email and other communications with our sales process. Review collected by and hosted on G2.com.

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Verified User in Internet
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Rating Updated ()
Products used within Zoho One: Zoho CRM, Zoho Forms
What do you like best about Zoho One?

Zoho have wide range of services in a single platform and amonth them which I liked mostly is Zoho forms, CRM, and mail solutions. Since these forms and mail solutions are accessible from anywhere the main thing is that forms come with most customizable options which are not available in today's market Review collected by and hosted on G2.com.

What do you dislike about Zoho One?

Occasional lag, missing font styles(few), complexity of on-premise solutions Review collected by and hosted on G2.com.

What problems is Zoho One solving and how is that benefiting you?

Forms - Creating custom forms every time has been very difficult. With Zoho I was able to use many existing templates with so many customizations Review collected by and hosted on G2.com.

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RS
Cloud Sales Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Translated Using AI
Rating Updated ()
What do you like best about Zoho CRM?

Very easy to learn, great possibilities thanks to its enormous amount of automations that can be configured. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

We have needed external help to learn how to take advantage of its large number of features. Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

The only problem I find is the need for support for implementation. Review collected by and hosted on G2.com.

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