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Zoho Assist Reviews & Product Details

Zoho Assist Overview

What is Zoho Assist?

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughout.

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Zoho Assist Details
Languages Supported
Bulgarian, German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Remote support with Zoho Assist is simple, fast and affordable. It requires no prior installation of any software and can be run entirely on browser. It is tailored for small and medium business IT support, outsourced IT firms, independent IT technicians and remote PC repair service personnel like you.

How do you position yourself against your competitors?

Remote Support for Mac is made almost simple with Zoho Assist


Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,655 Twitter followers
LinkedIn® Page
www.linkedin.com
26,028 employees on LinkedIn®
Phone
+1 (888) 900-9646
Description

Zoho Corporation is a software development company, privately held and profitable. It offers beautifully smart software to help you grow your business. With over 50 million users worldwide, Zoho's 45+ products aid your sales and marketing, support and collaboration, finance and recruitment needs, with the long term vision to transform the way you work. Our Global HQ is in Chennai, India, and the US HQ is in Austin, Texas.


ZC
Overview Provided by:

Zoho Assist Integrations

(2)
Integration information sourced from real user reviews.

Recent Zoho Assist Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"good"
fluency and that allows working with multiple applications
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"It was amazing and simple to ask users to click a link and enable remote sessions."
Its speed and easy way of supporting users.
JF
jason f.Mid-Market (51-1000 emp.)
4.5 out of 5
"Love this product"
Easy to deploy, cost effective and easy to manage.

Zoho Assist Media

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Video Reviews

496 Zoho Assist Reviews

4.6 out of 5
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496 Zoho Assist Reviews
4.6 out of 5
496 Zoho Assist Reviews
4.6 out of 5

Zoho Assist Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
CN
Manager of Operations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Assist?

I love that I am able to have so many unattended devices I can connect to at anytime with either my desktop or even my mobile device! I share the devices with about 10 other technicians and we can log into the same devices simultaneously. Deploying the unattended access was a breeze and only took very minimal setup for how much of an impact it has for our business. Customer Support was has been great for questions with certain tools and functions that Zoho Assist offers. It is definitely a tool we use daily and could not operate 100% without. Integrating Zoho for our business has been a breeze and I am so grateful we have them to rely on for our unattended access needs. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I honestly have nothing I dislike about Zoho, they have been AMAZING!! Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

We have lots of devices designated for digital signage for our facility that are in limited accessibility areas. Being able to remote access those devices with unattended access has been the best Review collected by and hosted on G2.com.

MG
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Zoho Assist?

Secure & Simple – Strong encryption with an easy-to-use interface.

⚡ Fast & Lightweight – Smooth performance, even on low bandwidth.

🔧 Unattended Access – Manage remote devices without user presence.

🌍 Cross-platform – Works on Windows, Mac, Linux, Android, iOS.

💰 Great Value – Affordable compared to competitors with similar features. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I don't have anything that i don't like. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

Zoho Assist solves several key problems in the remote support and IT management space. It addresses the challenge of providing efficient support to users in different locations by enabling quick, secure remote access to devices. This helps IT teams resolve issues faster, even when users are not tech-savvy or available at the moment. Unlike many bulky or complex tools, Zoho Assist is lightweight and easy to set up, making it accessible for teams of all sizes.

One major problem it tackles is the need for unattended access—being able to manage systems without someone on the other end. This is especially useful for routine maintenance or after-hours support. It also emphasizes strong security, using encryption to ensure sessions are safe and data is protected. On top of that, Zoho Assist is budget-friendly, making it a great option for small businesses or startups that need powerful features without the high cost.

Overall, it benefits users by reducing downtime, improving the customer support experien Review collected by and hosted on G2.com.

MC
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Assist?

Zoho provides a low-cost remote access platform that is easy to use and is also reliable. The same software can be used for both on demand access and unattended access. It is easy to deploy and manage. I use the product every day and have been very pleased with what they've provided. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I dislike that the deployment options are in a different place than the devices. I sometimes feel like I flip flop between the two screens to add a computer, rename, or delete. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

As an IT business owner they give me the ability to assist my customers with their issues quickly and efficiently. Review collected by and hosted on G2.com.

SX
System Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Zoho Assist?

I can access roaming user computer when they lost VPN connection with main office Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I don't like Zoho Assist shrink remote desktop screen to small one when user has multiple monitors. I need to click the main display desktop to large it so I can see what's in it. Before Zoho Assist adds this feature, I still can switch monitor by short-cut keys or from side bar. Zoho Assist don't need display all screens after connection.

I really want Zoho Assist add chat option in Unattended Access. A lot of people are working at home now. When I connect, I don't know what are they doing before the camera, maybe they are wearing pajama or naked having a video meeting with family member or close friend. I wish I can click chat before connection and user computer will pop up message window, I wait for few minutes to confirm nobody before computer, then I will remote access. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

Zoho Assist provides unattended assist agent to remote control computers. Our roaming user are used to leave me a message that "I need to fix some issue", then they leave and I remote control their computers at my convenience time. When I need to test or fix their VPN problem, I won't worry lost connection when I disconnect user computer VPN connection, Zoho Assist Unattended agent provide connection from internet network. Review collected by and hosted on G2.com.

CW
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Assist?

I have been remotely supporting clients with various applications for many years, and I have been very impressed with the capabilities of Zoho Assist, both in the free and paid versions, but I do appreciate the extra capabilities - such as persisting through reboots simply, and local uploading. Overall it is a seamless experience. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Sometimes for clients without much computer savvy the front end - loading the run-time application, trips up clients a little, but once in, it is simple and pretty bulletproof. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

I regard Zoho Assist as a valuable add-on enabling me to add value to my client relationships, creating an atmosphere of help and support that is a core value of my company. Review collected by and hosted on G2.com.

NV
IT Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about Zoho Assist?

One of the best of Zoho Assist is the price, I don't think any product right now can beat it. Also, it is easy to use and manage. I don't remember the last time that I needed support from Zoho; it is very reliable. I use it almost every day. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Sometimes, when I remote to a system from a mobile, the keyboard function does not work correctly. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

I need to manage multiple computers in different places. Review collected by and hosted on G2.com.

NS
IT Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about Zoho Assist?

What I like most about Zoho Assist the ease of use. It is super simple for me as an admin to initiate a remote session and very easy for the person I am supporting to join that remote sessions. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I dont have anything negative to say about this product. It just works. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

It makes supporting my operations team very simple. Able to quickly and efficiently start a remote session and get the user connected. Review collected by and hosted on G2.com.

CL
IT Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Assist?

Simple interface and very fast. The remote connection has all the tools you can need and more even the free version! Very fast and smooth connection and the mobile app support works great as well! Unattended access is very to be integrated and implemented for the customer as well as the technician. I use it almost every day and is my remote connection tool for business as well as personal use. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I would love to see some more control in the permission for technicians and groups, something that I recently needed to implement. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

Even with the free version that I used to have for a long time Zoho assist was working great. It is super fast and I love the mobile app support. Review collected by and hosted on G2.com.

DW
Lead Security Principal
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Assist?

Zoho Assist has been a lifesaver for helping my family with their tech issues remotely when they are miles away! A simple executable to install followed by a reboot, and then I have access to their machine.

I love the unattended access feature, which allows me to assist without needing them to initiate every session, I can connect when I am available even if they are not. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I have not found anything that I dislike about Zoho Assist. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

The need to provide remote support for aging parents who are not tech-savvy. Review collected by and hosted on G2.com.

SM
Infrastructure Intern
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Assist?

Ease of use, plethora of features and the very competitive pricing is the main upside Zoho has over other options out on the market right now. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I haven't had a negative experience yet with Zoho Assist, but I have heard that their support was lacking in the past. Review collected by and hosted on G2.com.

What problems is Zoho Assist solving and how is that benefiting you?

My conpany has over 75 machines that we need to acess on a daily basis, and the ease of implementation + the plethora of features has helped tremendously on that end. Review collected by and hosted on G2.com.