Neon CRM Reviews & Product Details

I find the number of features to be the biggest strength which contributes to how frequently my company uses Neon CRM. We had an easy implementation and integration to our system with strong customer support. Overall, it's also easy to use. Review collected by and hosted on G2.com.

The only drawbacks to Neon CRM's ease of use is the tendency for menus to reset themselves each time you change something during POS. Occasionally, the drop down menus themselves can be generally confusing in figuring out which one you are on or following the order. However, overall these are small in comparison to the abundance of features and other perks. Review collected by and hosted on G2.com.

We can manage multiple stakeholders in one place - donors, volunteers, and families. Review collected by and hosted on G2.com.

While the data collection can be customized, there is no data visualization function. The ability to create graphs and charts in the platform without having to export to Excel would be amazing. Review collected by and hosted on G2.com.

As a small organization processing funds in multiple formats, our money is deposited quickly and efficiently at proper and reasonable rates! The format is easy to use and took almost no time to implement mostly due to the outstanding customer service. We use the system daily. With all the features it has we, were wonderfully surprised by how it integrated into our system instantly and without concern. Review collected by and hosted on G2.com.

We find nothing we dislike about the system. Review collected by and hosted on G2.com.

It's the ease of the software for us and our team. If we have a question 9/10 times we're able to find a helpful article, but the times we cannot find that customer support is so fast on their replies and very helpful! We use Neon every day and it's incredibly easy and the interface is so clean. Integration was seamless, and we're so excited to use features that we couldn't before on the other software we were using. Review collected by and hosted on G2.com.

We haven't come across this quite yet, and hoping we don't! Review collected by and hosted on G2.com.

This software is good for non profit organization during fund raising process. With the help of this software non profit organiztion can track the who is donating the fund also maintain the records of all this acitivities. Review collected by and hosted on G2.com.

Sometimes during used of this software it get lack since it is slow software. Also its pricing is very much for small businesses to start initially. Review collected by and hosted on G2.com.

Neon CRM stands out with its comprehensive approach to nonprofit operations, providing an out-of-the-box solution that covers nearly every aspect needed for efficient management. What makes it even more exceptional is its customizability—it's the most adaptable CRM I've worked with, having experience with various systems including Salesforce, HubSpot, Crelate, Virtuous, Bullhorn, and JobDiva. Beyond the superior product, Neon CRM offers outstanding training, a wealth of content, innovative ideas, and robust support. They also impress with frequent updates, continuously enhancing user experience and functionality. They're truly excelling in their field. Review collected by and hosted on G2.com.

As with any technology product, Neon CRM occasionally experiences errors or issues. However, their support team is highly responsive and efficient in resolving problems quickly. Although these minor glitches exist, the prompt and effective support ensures they are nothing more than brief inconveniences. Review collected by and hosted on G2.com.

I love the ease of use and speed with which it pulls information out of the database. It's easy to write reports, handle accounts and donations, and I love the duplicate account management capabilities. We coupled with with the Windfall integration to get wealth management information for our donors and the marriage of the two has led to some great insights and fundraising strategies and segmentation.

The Neon Academy seems very thorough and we've used it a lot. The onboarding process was simple and very professional, including importing data from our previous donor management solution.

The interface with Quickbooks Online seems to work flawlessly.

Neon Pay integration was simple and works great, processing online donations for us.

Perhaps the best thing is the reporting. It's easy to create reports - quite unlike our old donor management system!!! It's fun and fast to create those reports and then it's easy to share them.

The built in commuications (email, campaigns, etc.) are great, even the ability to send external email messages to the donor record. The timeline of activities is really useful for our fundraising team so they can see where they left off and what their next steps should be.

We're not using the workflows a lot yet, but they seem to work great. I expect we'll be using them a lot more in the future.

We use it CONSTANTLY every day, and there are even more features we'll start using like volunteer management, events, grant management and pledge/payment tracking.

I highly recommend Neon CRM!!!!! I only wish we'd had it for years. We just went live with it in January 2024. Review collected by and hosted on G2.com.

The one thing that SOMETIMES takes longer than it should is responses from their customer service/support team. The information they give is excellent, but it's not always the fastest response time. Review collected by and hosted on G2.com.

Neon CRM works well with our organization because it integrates with Arts People. We were using Arts People and liked the ease of use and information gathering it did when our patrons used it. So it was natural when we started looking at CRM solutions to look first at Neon CRM. The Neon CRM staff was a great help in transferring the data we had from our previous CRM into Neon CRM, and we were up and running within 2 weeks of the implementation, which was great because we had a big fundraiser that we needed the CRM for within that month. I use Neon daily to help with getting info on our patrons and donors to help us with advertising, appeals, and general information. Review collected by and hosted on G2.com.

Right now, my only dislike is the backlog in one-on-one training. I understand that Neon is working on getting more trainers and time. Review collected by and hosted on G2.com.

The Binghamton Philharmonic Orchestra adopted Neon CRM when we learned of the Arts People integration. We had been using AP as our CRM, and it wasn't getting us the data we needed. As a performing arts organization, we are both retail (Arts People) and fundraiser (CRM), so it's great to see our retail work going into the fundraising work. As a result, we've had successful fundraising campaigns that are based on new and ongoing patrons.

For small fundraisers, we've started using CRM's event/ticketing functions. Arts People is necessary for large-scale, ticketed events. But CRM's smaller event functions are perfect for our fundraisers.

Finally, as a CRM, we love the general functionality, from keeping an eye on campaigns, to building recurring donations, to developing paid memberships (something we innovated separately from our season subscriptions). It was very easy, by the way, to migrate AP date to CRM--and the migrations are happening nightly, so we're always up to date. If you are using Arts People, you need to be using Neon CRM. Review collected by and hosted on G2.com.

I only with that Arts People functioned as slickly as CRM. I don't have any criticisms of Neon CRM. Review collected by and hosted on G2.com.

The data collection on our participants in our adapted sports programming. Review collected by and hosted on G2.com.

I wish the event set up was more flexible, e.g. session registration restrictions Review collected by and hosted on G2.com.