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Workato Reviews & Product Details

Workato Overview

What is Workato?

Workato is the leading Integration and Automation Platform. Recognized as a leader, Workato enables both business and IT teams to integrate their apps and automate business workflows without compromising security and governance. It enables companies to drive real-time outcomes from business events. There is no coding required, and the platform utilizes Machine Learning and patented technology to make the creation and implementation of automations 10X faster than traditional platforms. Over 7,000 of the world's top brands and fastest-growing innovators run on Workato including the #1 SaaS company, #1 enterprise collaboration company, #1 financial services company, #1 bakery cafe chain, #1 big data company, #1 cloud content management company, #1 home improvement company, #1 professional soccer league, #1 arts and crafts retail store, and more.

Workato Details
Product Website
Languages Supported
English
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Product Description

The only intelligent automation platform that enables both business users and IT to build, operate and rollout app and data integration, process and workflow automation, in a single platform - without compromising security and governance.

How do you position yourself against your competitors?

Workato is an intelligent automation platform that transforms companies into connected, automated and intelligent digital businesses.

It is versatile, encompassing the different features you need for effective business automation, including data integration, enterprise app integration, process and workflow automation, bots and RPA.

Using our patented SmartClone technology, we allow users to find, edit, and clone pre-built integration recipes, enabling a Github-like community for integrations. This allows both IT and business users to build recipes quickly, without coding. 77% of Workato customers deploy their 1st integration within a week.

Workato also provides low total cost of ownership, without the need for DevOps. Being pure SaaS, our multi-tenant structure allows for auto scaling. You only pay for what you use.

Deploy agile automations quickly with Workato. Build out your integrations in minutes, not months. Workato allows you to deploy new integrations instantly and make rapid iterations, so you can achieve unprecedented productivity.


Seller Details
Seller
Workato
Company Website
Year Founded
2013
HQ Location
Mountain View, California
Twitter
@Workato
3,374 Twitter followers
LinkedIn® Page
www.linkedin.com
1,045 employees on LinkedIn®
Description

Integrate your stack. Automate your work.
A SINGLE PLATFORM FOR INTEGRATION & WORKFLOW AUTOMATION ACROSS YOUR ORGANIZATION


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Overview Provided by:
Growth at Workato

Recent Workato Reviews

VS
Venketesh S.Mid-Market (51-1000 emp.)
5.0 out of 5
"All-in-One Automation Platform with Powerful Connectors and Custom Workflows"
One of the standout features is Workato’s extensive library of pre-built connectors and recipes. It significantly reduces the time to value, allowi...
BR
Bharath R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Workato is very Good Integration tool to clients to use as a Integration"
Low Code , we can build the Integrations fastely and can be reused. We can have a facility to create multiple environments for each customer with i...
HR
Harish R.Enterprise (> 1000 emp.)
5.0 out of 5
"Quick and Easy way to Integrate with data using workato"
Easy to integrate with multiple systems in less time with number of features and good customer support as well.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

Average Discount

12%

Perceived Cost

$$$$$
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Video Reviews

526 Workato Reviews

4.7 out of 5
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526 Workato Reviews
4.7 out of 5
526 Workato Reviews
4.7 out of 5

Workato Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
LJ
Specialist automatisering
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Workato?

Workato is a very easy to undestand tool. But has a lot of functionality. Great customer services (some times it takes a bit long but it's acceptable). As a developer I find the custom connectors very handy, because you can connect other tools into your workflow to make it a real orchestrator Review collected by and hosted on G2.com.

What do you dislike about Workato?

Sometimes the customer services takes a bit long. And a few features are not looked after which means that documentation is not up to date and or doesn't work a it first seemed. Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

Workato consolidates and automates data workflows across multiple apps—such as CRMs, accounting software, and marketing platforms—so you don’t have to manage complex, manual integrations. By acting as a “bridge” between systems, it reduces repetitive data entry and time-consuming administrative tasks, freeing teams to focus on higher-impact work. The result is fewer errors, faster processes, and a more unified view of critical business information, making day-to-day operations smoother and more efficient. Review collected by and hosted on G2.com.

Response from Nikki Salvie Clarin of Workato

Hi Lucas,

Thank you for sharing your experience with us! It's awesome to hear that we could help you consolidate your data processes across various applications, reducing the manual effort and making your day-to-day operations smoother. We're absolutely thrilled to know that Workato is serving as a powerful orchestrator for your workflows, connecting all your tools seamlessly while being intuitive for developers like yourself.

We appreciate your honest feedback about the customer support response times and the need to keep our documentation up-to-date on certain features. Rest assured, we're actively working on these improvements, as we'd love to make your experience even better. If there's any other way we can support you, please don't hesitate to reach out.

Cheers,

Nikki, Sr. CX Analyst @ Workato

CA
Technical Implementation Engineer
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Workato?

Workato is an incredibly flexible and scalable platform that allows us to build tailored automation solutions with ease. The user-friendly interface makes it simple to work with, even for complex workflows. Additionally, the support from our Customer Success Manager has been fantastic! Whether it's setting up workshops or helping us refine our processes, they've been instrumental in improving our ways of working. Review collected by and hosted on G2.com.

What do you dislike about Workato?

While the platform itself is excellent, for more advanced technical challenges, it can sometimes take a bit longer to get connected with the right resource through standard support channels. That said, once we do reach the right team, they are always helpful and knowledgeable. Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

Workato is helping us streamline and automate complex workflows, reducing manual work and increasing efficiency across our operations. Its flexibility allows us to integrate multiple systems seamlessly, enabling better data synchronization and process automation. This has significantly improved our ability to build tailored solutions that meet our business needs. Additionally, the platform’s scalability ensures that as our requirements evolve, we can continue to optimize and expand our automations without limitations. Review collected by and hosted on G2.com.

Response from Nikki Salvie Clarin of Workato

Hi Christoffer,

Thank you for taking the time to share your thoughts! It's so great to hear how Workato has empowered you to build automations that really fit your business needs. We're thrilled that the flexibility and scalability of Workato have been instrumental for your operations, helping you integrate multiple systems and automate complex workflows efficiently.

We hear you on the need to reach the right technical support quickly for advanced issues. We're glad to know that once connected, the support team has been helpful and knowledgeable. We also appreciate you highlighting the support you've received from your Customer Success Manager. It sounds like they've been a great partner to you -- we can't wait to let them hear all about it!

We're excited to keep supporting you and can't wait to see how you continue to expand your automations with Workato. Thanks again for the wonderful feedback!

Cheers,

Nikki, CX Analyst @ Workato

VS
Advisory Board Member
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Workato?

One of the standout features is Workato’s extensive library of pre-built connectors and recipes. It significantly reduces the time to value, allowing us to integrate systems like Marketo, NetSuite, Mysql, Redshift, Sharepoint, Iterable, Shopify, Slack, and more with minimal effort. The platform’s flexibility empowers teams to customize workflows that align perfectly with our business processes. Platform also allow you build custom connectors and use of community connectors. Workato’s ability to handle conditional logic, data transformations, and multi-step workflows makes it much more than a simple integration tool. Overall, Workato has helped us increase operational efficiency, reduce manual effort, and accelerate digital transformation across departments. I highly recommend it to any organization looking to streamline workflows and maximize productivity through intelligent automation. Review collected by and hosted on G2.com.

What do you dislike about Workato?

At this point, I don’t have any significant dislikes about Workato. The platform has consistently met our needs, and any minor issues we've encountered were promptly addressed by their support team. Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

Workato is solving the challenge of integrating and automating processes across multiple systems without heavy development effort. We use a wide range of applications — including Marketo, NetSuite, MySQL, Redshift, SharePoint, Iterable, Shopify, and Slack — and Workato allows us to connect them seamlessly. It has eliminated manual data transfers, reduced the risk of errors, and accelerated workflows across departments. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
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What do you like best about Workato?

It has a huge number of connectors and functionality. I can pretty much do anything I want in terms of data extraction and refinement. Source platforms limitations sometimes make it a bit hard to complete tasks, but you can always find a workaround for that using Workato. I love having access to older versions and different types of webhooks. That makes work much easier and productive. Lastly, I like using datapills when building a recipe and having access to so many formulas. This helps to format the data before sending it to the target platform. Review collected by and hosted on G2.com.

What do you dislike about Workato?

If I need to finds specific records in the past jobs, I cannot search all jobs. I need to know exactly the time when the record was processed in Workato to find the right job to get access to the data. Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

We are using Workato to transfer data from many different source platforms into our marketing automation platform. All the source platforms are using different formats and different ways to send data, so Workato helps us to format everything in a way, that is aligned with the target platform. We can test data before shifting to production. Workato can handle large volumes of data. A large number of connectors allows us to connect to pretty much any platform and extract data reliably 24/7. Review collected by and hosted on G2.com.

Response from Nikki Salvie Clarin of Workato

Hi there,

Thank you for taking the time to leave a thoughtful review! We're so glad to hear that you're enjoying the wide range of connectors and the versatility that Workato's datapills and formulas provide. It's great to see how you're navigating complex formats and large volumes of data, keeping your marketing automations running efficiently around the clock.

We appreciate you sharing your feedback about the searchability of the job history. The product team is always looking for ways to improve your experience with Workato, and insight like yours helps us prioritize enhancements that matter most to our users. If you have any other feedback or need our help, please don't hesitate to reach out. We'd be happy to support you!

Thanks again for choosing Workato. We can't wait to see what other amazing things we can do together to support your marketing operations.

Nikki, Sr. CX Analyst @ Workato

Verified User in Computer Software
EC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Workato?

We switched from Zapier to Workato about 2 years ago. It's been a fantastic upgrade for our client solutions. I like how it handles whatever we throw at it - from super simple data transfers to complex integrations where we've added custom code.

The platform gives us a ton of flexibility when connecting different systems together, which is crucial since each client has unique needs. After setup, integrations are rock solid - no more worrying about connections dropping or data getting lost. For our team building custom solutions across many industries, this reliability has been a huge win. We're currently supporting millions of transactions a year using the Workato platform.

Once understood, implementations are smooth and reliable. We've not needed to leverage customer support. The documentation is straightforward and robust. Review collected by and hosted on G2.com.

What do you dislike about Workato?

The pricing model can be challenging to navigate, particularly understanding how usage is calculated and billed. When planning for client projects, it's sometimes difficult to accurately forecast costs, which creates budgeting uncertainties. A more transparent approach to usage-based pricing or better estimation tools would be beneficial. The learning curve can also be steep for new team members, though the investment in learning the platform ultimately pays off in capabilities. Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

Workato solves our integration challenges by connecting various business systems seamlessly for our clients. Before Workato, we struggled with limited integration capabilities, unreliable connections, and scalability issues. Review collected by and hosted on G2.com.

Response from Nikki Salvie Clarin of Workato

Hi there,

Thank you for sharing your experience with us! It’s great to hear that Workato has effectively tackled your integration challenges, seamlessly connecting various business systems for your clients. We're thrilled that we could help you overcome the limitations and scalability issues you faced before and that you're now enjoying the flexibility and reliability of our platform.

We hear your concerns about the pricing model and the steep learning curve for new team members. We understand that transparency in pricing and ease of budget forecasting are crucial for planning client projects. Rest assured, I’m taking your feedback to our team to see how we can improve our offerings and make this aspect of our service clearer and more predictable.

We look forward to continuing to support your business needs, and if there’s anything more we can do to assist you or make your experience with Workato even better, please don’t hesitate to reach out. We'd love to hear from you!

Cheers,

Nikki, CX Analyst @ Workato

Verified User in Marketing and Advertising
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about Workato?

Workato is easy to use once you get to know it. The ability to connect my very focused multimedia asset management tools via APIs and webhooks is super useful. I am a post production project manager and we have a number of systems that need to be connected to enable our remote users to get their work done. A lot of whats involved is sharing links to videos, updating google sheets and updating Monday.com boards - often with the same information. We are almost finished desigining a system where both the google sheets and Monday boards are kept in sync via workato recipes that map the data by column, and in some cases the changes to the google sheet are automatically triggered by events in our Media Access Management system - via webhooks and another recipe. Workato is making it easy for us to transform the RAW json data coming from the webhook into actionable data for google sheets, then remap that data the columns and sync it to Monday.com! Review collected by and hosted on G2.com.

What do you dislike about Workato?

The learning curve was pretty steep, but starting with a simple recipe helped. Initially I found the error handling logic difficult to get my head around. But a combination of using AI helpers and support from Workator developers allowed me to understand it's importance. From there I was able to move onto more complicated data transformation recipes and build my own error handling into it. Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

Workato helped me to work out how to use webhooks to trigger workflows (which I don't use that offten). Previously I have used tools like IFTTT but I progressed pretty quickly from the simple logic that they provided. Workato has all these great data transformation features that helped me to shift data around and map differing fields so they play nice together. A great example was connecting Monday.com boards to google sheets and automatically upding column data based on changes - in both directions. This is important as some other workflow tools only connect sheets and Monday in a single direction. Review collected by and hosted on G2.com.

Response from Nikki Salvie Clarin of Workato

Hi there,

Thank you so much for sharing your experience with Workato! It's awesome to hear how you've leveraged the platform to connect Monday.com boards with Google Sheets, helping you manage data updates in both directions. That’s a pretty neat way to keep everything synchronized!

It’s also great to know that Workato has empowered you to handle webhooks and workflow triggers, even if you use them less frequently. Your journey to mastering Workato’s features is exactly the kind of growth we love to see.

We're really glad to hear that despite the initial challenges with the learning curve and error handling, you found the AI helpers and the support from our team useful. It sounds like you’ve made some great progress, moving from basic to more complex data transformation recipes. We can't wait to see what you'll automate next, and if you need any help, we're here to support you along the way.

Cheers,

Nikki, CX Analyst @ Workato

PB
Engineering Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Workato?

Workato iPaaS tool is simple to use, anyone can start creating integration recipe in matter of minutes. One can really create a robust integration easily compared to other tools out there. Review collected by and hosted on G2.com.

What do you dislike about Workato?

So far seen none. But I am just a beginner. May be one thing is the number of task quotas can be increased for organisations which has high volume of data exchanged between systems Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

Workato is easy to implement compared to our existing tools. Easy to upskill the team. Can build reusable components and it is super fast. These were missing in our existing tools. Review collected by and hosted on G2.com.

Response from Nikki Salvie Clarin of Workato

Hi Prabhu,

Thank you for the review! It's awesome to hear how quickly you and your team have been able to set things in motion and create robust integrations with Workato. It sounds like the ability to build reusable components and the speed of implementation have really made a positive impact on your workflows.

We appreciate your feedback on the task limits for high-volume data exchanges. It's a valuable input, and we'll definitely consider how we can better accommodate the needs of organizations like yours. If there's anything else we can do to help, please don't hesitate to reach out!

Cheers,

Nikki, Sr. CX Analyst @ Workato

NI
Integration Implementor
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Workato?

The best thing is that the app is always renewing itself, reusability is one of the best feature, conferrable UI and low-code implementation for complicated processes.

Using Workato support has been a big comfort - the staff is supportive and polite. Review collected by and hosted on G2.com.

What do you dislike about Workato?

Sometimes when new features arrive on an existing connection, it interrupts or fails old integrations and requires their update without notice. (happened to me in query steps mostly) Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

Workato has made the transfer between one app to another quite easy, no matter how mush configuration is needed before posting the data in the endpoint. Review collected by and hosted on G2.com.

Response from Nikki Salvie Clarin of Workato

Hi Noya,

Thank you for sharing your experience with us! It means a lot to hear how much you appreciate Workato's continuous enhancement over the past 3 years. We're thrilled to know that our support team has been incredibly helpful to you, and I'll make sure they know their efforts are seen!

We've taken note of your feedback about the challenges with updates to the connectors affecting your existing integrations. It's important for us to keep improving without causing you extra hassle, so we'll definitely look into how we can better manage these updates.

We're so glad we could help you facilitate data transfers between your apps, and we're excited to continue supporting you and your team! Thanks again for your trust and insight!

Cheers,

Nikki, Sr. CX Analyst @ Workato

EL
VP enterprise technology
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Workato?

Workato is an exceptional automation and integration platform that simplifies complex workflows across multiple applications. Whether you’re looking to automate business processes, integrate data between apps, or build low-code solutions, Workato provides a seamless experience with its user-friendly interface and powerful capabilities.

Workato is a top-tier integration and automation platform that delivers on both usability and power. It’s an excellent choice for businesses looking to streamline operations and improve efficiency, though pricing might be a factor for smaller companies. If you need a robust, scalable automation solution, Workato is your tool!! Review collected by and hosted on G2.com.

What do you dislike about Workato?

While workato is one of the most user friendly tools in its space there is a learning curve. Pricing is also on the higher side but you get what you pay for! Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

All enterprise tech integrations. Helps us with MDM Review collected by and hosted on G2.com.

Response from Nikki Salvie Clarin of Workato

Hi Eric,

Thank you for the amazing review! It really means a lot to know that Workato has been an exceptional tool for your automation and integration needs and that your team is enjoying the powerful capabilities and usability of our platform. We're thrilled that we could help you simplify complex workflows, streamline operations, and improve efficiency across your organization.

Your feedback about the learning curve and pricing matters a lot to us. We're constantly working to improve and ensure that the value you get from Workato is worth the investment. If you ever need to explore ways to maximize your use of Workato, our team is always here to help!

Thanks again for your trust and enthusiasm!

Nikki, Sr. CX Analyst @ Workato

TT
IT Systems Engineer
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Workato?

Workato is a game-changer for any team looking to automate workflows with limited or no coding experience. The user-friendly interface and the numerous pre-built connectors make it easy to set up connections to different SaaS apps in seconds. The no-code recipe builder allows teams to set quick and easy workflows, helping them accelerate implementation, save time, boost productivity, and streamline operations. You can also use pre-build templates offered by the Workato community.

If you are a beginner, Workato offers self-paced training and hands-on courses that help individuals quickly master Workato's features, along with excellent support from the Workato team to ensure success in automation. Review collected by and hosted on G2.com.

What do you dislike about Workato?

Workato can be quite pricey, especially if you're not using the correct licensing model. Review collected by and hosted on G2.com.

What problems is Workato solving and how is that benefiting you?

- Automate complex processes using no-code

- Accelerate implementation, save time, boost productivity, and streamline operations Review collected by and hosted on G2.com.

Response from Nikki Salvie Clarin of Workato

Hi Theo,

Thank you so much for sharing how Workato has been a game-changer for your team! We're thrilled that the no-code recipe builder and the range of pre-built connectors have enabled your team to set up and automate workflows rapidly. It's really amazing to see the significant benefits you've experienced, like accelerating implementation, streamlining your operations, and boosting productivity.

If there's anything else we can do for you, our support team is always eager to help. Thanks again for taking the time to leave a review, and we can't wait to see what you'll automate next with us!

Cheers,

Nikki, CX Analyst @ Workato