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WalkMe Reviews & Product Details

EW
Product Manager
Medical Devices
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WalkMe?

The amount of customer support is the best part. I start to put together a walk through and they polish it up and give suggestions to make it better that I would not have even thought of. I also like the amount of functionality in the program. It has so much that it's actually a bit overwhelming, which is why I love that I get so much support. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

It feel weird that you can only manage it in Firefox, but on the other hand, it's a way that I can keep Firefox as my exclusive place to view the WalkMe editor. On the other hand, it might remind me more often to set up my walk throughs on my to do list if it were in my face more often in Chrome. Review collected by and hosted on G2.com.

Recommendations to others considering WalkMe:

Try it out. I didn't try the competitors other than seeing some demos, and although WalkMe is more expensive, you get what you pay for and it's been a great value for us. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

Trying to help users with some awkward workflows that we have that we don't have the budget to fix all at the same time. This has been helpful in nudging users in how to use the software.

What's New notifications - this has been our favorite use case. Since so few people read emails, it's really nice to know that we have a direct way to communicate to our customers about new functionality, the moment that it releases. Review collected by and hosted on G2.com.

WalkMe Overview

What is WalkMe?

WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a decade of experience, WalkMe’s platform integrates generative AI to deliver proactive, accessible, and actionable insights. Our context-aware solutions guide users through any workflow, identifying and resolving digital friction to ensure seamless execution of critical processes across all departments. Trusted by global leaders like IBM, Nestlé, ThermoFisher Scientific, and the U.S. Department of Defense, WalkMe empowers organizations to maximize software ROI and drive people-centric digital transformation. Visit www.walkme.com.

WalkMe Details
Product Website
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Product Description

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.


Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
300,670 Twitter followers
LinkedIn® Page
www.linkedin.com
129,051 employees on LinkedIn®
Ownership
NYSE:SAP
Phone
+1 (800) 872-1727
Total Revenue (USD mm)
$27,338
Description

Our business analytics solutions close the gap between transactions, data preparation, analysis, and action, so you can make more informed decisions.


LB
Overview Provided by:

Recent WalkMe Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Excellent Digital Adoption Tool"
WalkMe has significantly improved our user adoption and engagement. Its intuitive interface and powerful features, like guided walkthroughs and sma...
LD
L'Tanya D.Enterprise (> 1000 emp.)
5.0 out of 5
"WalkMe delivers results where it matters most."
WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increa...
LP
Lyor Bensoussan P.Mid-Market (51-1000 emp.)
4.5 out of 5
"Game changer!"
WalkMe has been a game-changer for our organization! The platform has streamlined our user experience across multiple systems, ensuring employees c...

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

17 months

Average Discount

11%

Perceived Cost

$$$$$
View More Pricing Information

WalkMe Media

WalkMe Demo - WalkMe Discovery: License Optimization
Find out how your applications are being used, by whom, and how often to optimize software usage, make better decisions about your digital spent and maximize software ROI.
WalkMe Demo - Application Analytics
Get full visibility into all web-based applications running in your organization. See exactly what you have, what's being used, and how it's being used. Compare app usage and to adoption to optimize your software spend.
WalkMe Demo - UI Intelligence - Form analytics
Accelerate business processes by diagnosing form inefficiencies. Improve user engagement and form completions. Get actionable recommendations driven by WalkMe’s patented AI algorithm and suggestions to improve user experience.
WalkMe Demo - WalkMe Workstation
Drive user experiences and digital adoption through a centralized, desktop-based hub. With Workstation, initiate workflows and simplify and personalize information discovery, communication, and application usage.
WalkMe Demo - In- app guidance and engagement
Pinpoint and resolve digital friction. See how people work in and across apps. Track user engagement with specific on-screen elements. Understand which in-app improvements can be made to make work easier and smooth.
WalkMe Demo - Action Bot - Conversational interface
A conversational interface for immediate, self-serve support in-app. Create custom chatbot conversations to automate any business processes.
Play WalkMe Video
Play WalkMe Video
Play WalkMe Video
Play WalkMe Video

Official Downloads

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Video Reviews

486 WalkMe Reviews

4.5 out of 5
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486 WalkMe Reviews
4.5 out of 5
486 WalkMe Reviews
4.5 out of 5

WalkMe Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
LP
Président et propriétaire
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WalkMe?

WalkMe has been a game-changer for our organization! The platform has streamlined our user experience across multiple systems, ensuring employees can navigate complex processes with ease. From its intuitive step-by-step guidance to its powerful automation capabilities, it has significantly improved productivity, reduced errors, and fostered seamless software adoption.

Its analytics feature has provided us with valuable insights into user behavior, allowing us to optimize workflows and address challenges proactively. Lastly, WalkMe has a very responsive customer service team and any issues we have had are quickly addressed and resolved.

We highly recommend WalkMe to any organization looking to enhance efficiency, improve user experience, and embrace successful digital transformation. It’s truly an indispensable tool! Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

Lack of paper-based job-aids

With numerous browser windows open, WalkMe occasionally links to the wrong app, even though it was not configured for it

Between the Console, Admin screen and Launcher, it's easy to get lost as to which does what Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

Guidance, validation, automation of pain points we have in our apps. Review collected by and hosted on G2.com.

LD
Digital Adoption/Senior Instructional Designer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about WalkMe?

WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased user confidence across platforms.

Since implementation, we’ve seen a measurable drop in support tickets and a faster onboarding experience for both employees and customers. The platform is flexible, data-driven, and easy to maintain, making it a strong asset in our digital transformation efforts.

Highly recommend it for any organization looking to boost productivity and create a more self-sufficient user experience. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

The WalkMe team is working on helping us to better be able to tell our WalkMe value story, which I appreciate greatly! Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

WalkMe helps solve key business challenges by improving software adoption, reducing support tickets, and accelerating onboarding. It guides users in real time, boosts productivity, and eases change management — all while lowering training costs. Review collected by and hosted on G2.com.

PR
Training Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WalkMe?

It enables me to assist the users on various sections of the application. I am not very technical but I am ale to implement solutions.

I am able to address issues with the application.

It gives me the ability to device solutions and provide them creatively.

I've been able to provide complex solutions for issues and bugs with the application. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

Insights: I am not able to rely on the insights we get.

There were a few times we noticed that the data we got from engaged elements and funnels were incorrect.

Support: Some complex issues take few months to resolve. There have been a few issues that haven't been resolved. I wish a rigorous follow up is done until resolution especially if it's with T3 support. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

For nascent and growing application such as our application, there are issues that needs a quick solution.

I am able to successfully address such issues with a WalkMe build.

We improve adoption of newer features of our application with various deployables. Review collected by and hosted on G2.com.

JC
Training Manager and LearnZIMS Teaching Partnership Coordinator
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about WalkMe?

For 50 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~50 staff based in the center of the US, but our >1,300 members are based in >100 ountries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies. Review collected by and hosted on G2.com.

Recommendations to others considering WalkMe:

Ensure you have a deployment plan ready - customer success team are ready day one to help you hit targets. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

Always on support and training for a globally distributed user-base and a small and single-outlet support team without shift coverage. Review collected by and hosted on G2.com.

Response from Lacey Butler of WalkMe

Hi Josh, firstly, thank you for taking the time to share your experience with WalkMe! It’s incredible to hear how Species360 is using our platform to support your global community of zoos, aquariums, and conservation organizations :)

We’re thrilled that WalkMe has been able to provide an ‘always-on’ help center that seamlessly fits your SaaS model and empowers your small but mighty team to deliver 24/7 service 🙌. It’s *also* great to hear that our team has been able to work closely with you to find ways to optimize content creation and build solutions that suit your needs.

We look forward to continuing to help you support your mission and maximize WalkMe’s value. Thank you for being a customer and here's to your continued success!

Lacey Butler, Customer Advocacy @ WalkMe

MB
Digital Adoption Implementation Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about WalkMe?

WalkMe has proven to be an extremely valuable tool, enhancing the user experience by providing intuitive guidance and support within various digital platforms. Its ability to create step-by-step walkthroughs helps employees navigate complex processes efficiently, thereby increasing productivity and reducing the learning curve associated with new software or systems. The platform's analytics feature also allows for continuous improvement by tracking user engagement and identifying areas where further support may be needed. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

Sometimes feature improvement requests take longer than we hoped for to meet the custom needs of our team. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

Onboarding gaps, knowledge retention, data integrity, feature adoption...honestly the list could go on and on. We have WalkMe on over 100 applications internally and continue to expand weekly. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WalkMe?

I love how easy to use WalkMe is, from a builder and user perspective. There are a variety of modalities (features) WalkMe offers through it's apps, and the insights help take evaluation to the next level. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

I think the biggest thing that can go wrong with WalkMe does not have anything to do with the tool itself, but poor implementation and maintenance of the tool - not having a strong WalkMe practice internally for the specific business. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

We launched WalkMe at my company just under 11 months ago.

Scalable Training Delivery: We’ve shifted from resource-heavy live sessions to scalable, self-paced learning—cutting live facilitation by ~32 hours/month - 384 hours to date. Assuming the average hourly pay for a trainer, this is roughly $15,111 saved to date, allowing for dollars and time invested in higher impact programs and initiatives.

On-Demand Learning: Employees learn what they need, when they need it. 90% of surveyed users say they’d use WalkMe Solutions again!

Consistent Training: WalkMe ensures all users receive the same high-quality, standardized training. The same team builds content across platforms, aligning style, structure, and learner-first design.

Reduced Time to Clear Support Tickets: When training is identified as the need in a associate support ticket, ticket close time has been seen to be reduced up to 20%, freeing up time for more strategic work. Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WalkMe?

The biggest upside of using WalkMe is how intuitive and flexible the platform is. Its no-code/low-code approach allows teams — even those without deep technical expertise — to quickly build and deploy in-app guidance, smart tips, and step-by-step walkthroughs. This directly translated to smoother user onboarding, faster feature adoption, and a significant drop in support queries.

Another standout feature is WalkMe’s robust analytics. The ability to track user behavior, identify friction points, and continuously optimize workflows based on real data is a huge advantage when you're aiming for sustainable digital adoption. The platform also offers versatility — whether you're working on a CRM, ERP, or custom internal tool, WalkMe can layer on top and immediately start adding value.

Lastly, the customer support and onboarding teams at WalkMe are truly world-class. Their proactive guidance and genuine commitment to helping clients succeed made the implementation journey much smoother. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

WalkMe is not without its challenges. One of the main downsides is the learning curve associated with fully unlocking its more advanced features, especially when it comes to designing complex logic-based flows or working with dynamic elements in applications. While basic deployments are straightforward, mastering the platform takes time and often requires more trial and error than expected.

Additionally, depending on the tech stack and system architecture of the application you're working with, there can be occasional compatibility or performance hiccups, especially with applications that are heavily customized or updated frequently.

Lastly, the licensing and pricing structure can be on the higher end, which might be a limiting factor for smaller organizations or teams with tight budgets. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

WalkMe addresses one of the most common and costly challenges in any organization: the gap between software investment and actual user adoption. No matter how powerful or feature-rich an application is, if users don’t fully understand how to navigate it or complete their tasks efficiently, the true value of that software is never realized. Review collected by and hosted on G2.com.

EW
WalkMe Implementation Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about WalkMe?

The think I like best about WalkMe is it's constant evolution and improvement to keep up to date with technical advances and challenges. We have now implemented WalkMe on 7 systems at my currently company and I've completed 41 implementations in total over my time working with the software. It shows the diversity of systems that the platform can be added to and how it adds benefits across different processes and teams. The WalkMe team have been very supportive in working with our builders to enjoy that our projects are successful and have shared in our commitment to simplify processes and improve the use of the systems for our users. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

The only dislike I has is dealing with support staff who are new to the software and haven't yet had the necessary exposure to the more complex issues and therefore there is a delay in getting the required help. WalkMe does have an alternative source of support through their WalkMe community forum; utliising experts from the DAP community who are more than willing to help with complex issues and explore challenges. As the product continues to be expanded and updated there is a transition period with changes with previous features not being available in new UI or having to work between two or even three different parts of the platform Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

WalkMe has helped my company address issues we have with inefficiences in our system processes and improve performance. With the help of WalkMe we have been able to streamline our processes and reduce bottlenecks and generally make our systems more effective and easier for the users which in turn improves service for our customers.

If quoted timeframes and costs for software development do not meet with business need, we use WalkMe to bridge the gap, demonstrating the immediate benefits and the necessity to move forward with the development. A recent project for this allowed us to bring an offer to Market 6-9 months before development work would have been completed.

Our latest project provides our AI team with the vehicle for their machine learning models so they can bring their response direct to our users by connecting up the WalkMe software to their API endpoints. Review collected by and hosted on G2.com.

Response from Lacey Butler of WalkMe
Original

👋 Hi Lizzie - Thank you for sharing your feedback with us! It's great to hear that WalkMe's continuous evolution and our team's support have positively impacted your projects – we're committed to simplifying processes and enhancing system use for everyone involved :).

Regarding your experience with our newer support staff, we appreciate your patience and completely understand the importance of swift, knowledgeable assistance. Your insights are crucial as we work on improving every aspect of our service, including support speed and effectiveness. (And, of course, we're glad the WalkMe community has been a valuable resource for you as you navigate complex projects 🙌 ) Thanks again for being part of our community, for being a customer, and for helping us grow.

- Lacey Butler, Customer Advocacy @ WalkMe

LD
HRIT Digital Adoption & Training Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about WalkMe?

WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher.

Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages. Review collected by and hosted on G2.com.

Recommendations to others considering WalkMe:

Have patience with your deployment! Be sure to have all the information for your data privacy & security, data collection, approvals for works councils in place before you attempt to launch. Utilise the support offered by WalkMe and the Solutions Architects to launch your first pieces of content and take it slow and steady. Be creative in your thinking and listen to your end users. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

We are looking at a couple of problems: Training cost reduction, Reducing support tickets, Process completion and end users becoming self sufficient in the system. Since we launched WalkMe our training costs (other than WalkMe) have dropped significanlty. We still train in person but over teams and WalkMe compliments this training, it has removed the need for travel as rather than full days we only need a couple of hours. It has dramatically reduced the number of support tickets so now the teams can focus on value add tasks. Our core processes are being completed in a timely manner and our end users no longer need hand holding through them as they are using what they need in WalkMe. Review collected by and hosted on G2.com.

Response from Lacey Butler of WalkMe

Laura, thank you for taking the time to leave such a thoughtful and detailed review, and I'll definitely share your kudos with the rest of the team :). (I'm biased, but I agree that they're pretty helpful and fun to work with :)).

We're committed to your success, so it's *also* great to hear that we were able to work with you to make sure you could launch your content across languages and that you've seen some of your feedback make its way into the product 🙌. Delivering enterprise-grade features and capabilities is a top priority for us, and we're continually investing in our localization and cross-region support to ensure a great experience for our customers around the world.

Sending you a big congratulations on everything that you've accomplished with your program – and we can't wait to see what you do next!

Lacey Butler, Customer Advocacy @ WalkMe

JP
Ariba Supplier Enablement Coordinator
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about WalkMe?

Walkme is easy to use, even for beginners, and as a builder it is possible to start creating content very fast. The support is also great and responsive. Despite the simplicity of use, it is a great tool, very complete, that allows to create complex content that fits all needs. I would highlight:

- quick start,

- reactive support,

- very complete analytics tools that help understanding users behaviours, creating new content or correcting mistakes,

- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...

- enjoyable for endusers as a new and modern guidance tool.

The more you use WalkMe, the more versatile it gets, and you can adapt its pre-built features to achieve a lot of goals: user support, error prevention, communication, etc...

It' also worth mentionning that the WalkMe community is very engaged and active. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.

Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

Walkme is helping our enduser using our Procurement tool with interactive guidance and information all along the ordering process. It also prevents some mistakes by automatically checking and validating the content of critical fields.

We also use it to make some annoucements when updates are launched, or reminders under the form of pop-ups, that can be set on specific page and for specific users and quick to add or remove, according to the needs.

The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool. Review collected by and hosted on G2.com.

Response from Lacey Butler of WalkMe
Original

Jerome, thank you so much for not only this thoughtful and detailed review, but for being such a long-time customer and member of the WalkMe & DAP community! We're delighted to hear that you're finding WalkMe easy to use and that our support team has been responsive to your needs. It's fantastic to know that our comprehensive analytics tools and diverse content options are delivering all of the capabilities you need to make an impact for your users *and* your organization :)

We appreciate your feedback on our analytics capabilities – and I agree, there's so much to uncover! We're committed to providing the guidance needed to help you unlock its full potential, and if you ever have any questions or want help breaking down your data, we're here and happy to help. We're also continually releasing enhancements to improve the building experience, and we always welcome any and all feedback and suggestions.

Your insights are invaluable in helping us continue to improve and innovate – and we can't wait to see you continue to succeed on your DAP journey!

Lacey Butler, Customer Advocacy @ WalkMe