The amount of customer support is the best part. I start to put together a walk through and they polish it up and give suggestions to make it better that I would not have even thought of. I also like the amount of functionality in the program. It has so much that it's actually a bit overwhelming, which is why I love that I get so much support. Review collected by and hosted on G2.com.
It feel weird that you can only manage it in Firefox, but on the other hand, it's a way that I can keep Firefox as my exclusive place to view the WalkMe editor. On the other hand, it might remind me more often to set up my walk throughs on my to do list if it were in my face more often in Chrome. Review collected by and hosted on G2.com.
Video Reviews
486 WalkMe Reviews
WalkMe has been a game-changer for our organization! The platform has streamlined our user experience across multiple systems, ensuring employees can navigate complex processes with ease. From its intuitive step-by-step guidance to its powerful automation capabilities, it has significantly improved productivity, reduced errors, and fostered seamless software adoption.
Its analytics feature has provided us with valuable insights into user behavior, allowing us to optimize workflows and address challenges proactively. Lastly, WalkMe has a very responsive customer service team and any issues we have had are quickly addressed and resolved.
We highly recommend WalkMe to any organization looking to enhance efficiency, improve user experience, and embrace successful digital transformation. It’s truly an indispensable tool! Review collected by and hosted on G2.com.
Lack of paper-based job-aids
With numerous browser windows open, WalkMe occasionally links to the wrong app, even though it was not configured for it
Between the Console, Admin screen and Launcher, it's easy to get lost as to which does what Review collected by and hosted on G2.com.
WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased user confidence across platforms.
Since implementation, we’ve seen a measurable drop in support tickets and a faster onboarding experience for both employees and customers. The platform is flexible, data-driven, and easy to maintain, making it a strong asset in our digital transformation efforts.
Highly recommend it for any organization looking to boost productivity and create a more self-sufficient user experience. Review collected by and hosted on G2.com.
The WalkMe team is working on helping us to better be able to tell our WalkMe value story, which I appreciate greatly! Review collected by and hosted on G2.com.
It enables me to assist the users on various sections of the application. I am not very technical but I am ale to implement solutions.
I am able to address issues with the application.
It gives me the ability to device solutions and provide them creatively.
I've been able to provide complex solutions for issues and bugs with the application. Review collected by and hosted on G2.com.
Insights: I am not able to rely on the insights we get.
There were a few times we noticed that the data we got from engaged elements and funnels were incorrect.
Support: Some complex issues take few months to resolve. There have been a few issues that haven't been resolved. I wish a rigorous follow up is done until resolution especially if it's with T3 support. Review collected by and hosted on G2.com.
For 50 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~50 staff based in the center of the US, but our >1,300 members are based in >100 ountries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately. Review collected by and hosted on G2.com.
Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies. Review collected by and hosted on G2.com.
WalkMe has proven to be an extremely valuable tool, enhancing the user experience by providing intuitive guidance and support within various digital platforms. Its ability to create step-by-step walkthroughs helps employees navigate complex processes efficiently, thereby increasing productivity and reducing the learning curve associated with new software or systems. The platform's analytics feature also allows for continuous improvement by tracking user engagement and identifying areas where further support may be needed. Review collected by and hosted on G2.com.
Sometimes feature improvement requests take longer than we hoped for to meet the custom needs of our team. Review collected by and hosted on G2.com.
I love how easy to use WalkMe is, from a builder and user perspective. There are a variety of modalities (features) WalkMe offers through it's apps, and the insights help take evaluation to the next level. Review collected by and hosted on G2.com.
I think the biggest thing that can go wrong with WalkMe does not have anything to do with the tool itself, but poor implementation and maintenance of the tool - not having a strong WalkMe practice internally for the specific business. Review collected by and hosted on G2.com.
The biggest upside of using WalkMe is how intuitive and flexible the platform is. Its no-code/low-code approach allows teams — even those without deep technical expertise — to quickly build and deploy in-app guidance, smart tips, and step-by-step walkthroughs. This directly translated to smoother user onboarding, faster feature adoption, and a significant drop in support queries.
Another standout feature is WalkMe’s robust analytics. The ability to track user behavior, identify friction points, and continuously optimize workflows based on real data is a huge advantage when you're aiming for sustainable digital adoption. The platform also offers versatility — whether you're working on a CRM, ERP, or custom internal tool, WalkMe can layer on top and immediately start adding value.
Lastly, the customer support and onboarding teams at WalkMe are truly world-class. Their proactive guidance and genuine commitment to helping clients succeed made the implementation journey much smoother. Review collected by and hosted on G2.com.
WalkMe is not without its challenges. One of the main downsides is the learning curve associated with fully unlocking its more advanced features, especially when it comes to designing complex logic-based flows or working with dynamic elements in applications. While basic deployments are straightforward, mastering the platform takes time and often requires more trial and error than expected.
Additionally, depending on the tech stack and system architecture of the application you're working with, there can be occasional compatibility or performance hiccups, especially with applications that are heavily customized or updated frequently.
Lastly, the licensing and pricing structure can be on the higher end, which might be a limiting factor for smaller organizations or teams with tight budgets. Review collected by and hosted on G2.com.
The think I like best about WalkMe is it's constant evolution and improvement to keep up to date with technical advances and challenges. We have now implemented WalkMe on 7 systems at my currently company and I've completed 41 implementations in total over my time working with the software. It shows the diversity of systems that the platform can be added to and how it adds benefits across different processes and teams. The WalkMe team have been very supportive in working with our builders to enjoy that our projects are successful and have shared in our commitment to simplify processes and improve the use of the systems for our users. Review collected by and hosted on G2.com.
The only dislike I has is dealing with support staff who are new to the software and haven't yet had the necessary exposure to the more complex issues and therefore there is a delay in getting the required help. WalkMe does have an alternative source of support through their WalkMe community forum; utliising experts from the DAP community who are more than willing to help with complex issues and explore challenges. As the product continues to be expanded and updated there is a transition period with changes with previous features not being available in new UI or having to work between two or even three different parts of the platform Review collected by and hosted on G2.com.
WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher.
Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed. Review collected by and hosted on G2.com.
We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages. Review collected by and hosted on G2.com.
Walkme is easy to use, even for beginners, and as a builder it is possible to start creating content very fast. The support is also great and responsive. Despite the simplicity of use, it is a great tool, very complete, that allows to create complex content that fits all needs. I would highlight:
- quick start,
- reactive support,
- very complete analytics tools that help understanding users behaviours, creating new content or correcting mistakes,
- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...
- enjoyable for endusers as a new and modern guidance tool.
The more you use WalkMe, the more versatile it gets, and you can adapt its pre-built features to achieve a lot of goals: user support, error prevention, communication, etc...
It' also worth mentionning that the WalkMe community is very engaged and active. Review collected by and hosted on G2.com.
The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.
Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system. Review collected by and hosted on G2.com.