Verizon Connect Reviews & Product Details

it is a workable system moderately priced Review collected by and hosted on G2.com.

their billing department is a joke; never get invoices, service threatened to be disconnected due to non-payment, so where are our invoices? that is the billing department and yeah they aren't very good - so how can you cut the service if you haven't billed me? you just have to pay - without knowing what your invoicing me? Review collected by and hosted on G2.com.

There really is nothing. The website looks nice but not functional. Review collected by and hosted on G2.com.

Both powered and none powered tackers are riddled with problems. I have about 100 plus trackers and its a constant battle with verizon to actually get equipment that works. The website half the time is delayed by 30 minutes. Expect to be on the phone for atleast an hour with customer service if something goes wrong. The make a new contract everytime you order more equipment, so if your continue to expand there is no way out. They will keep assets on your account even after you have asked them to remove the asset because of a mistake on verizion's end. Trust me save your companies logistics and do not use Verizon Connect, there are plent more options that will use verizion service but are much better. Review collected by and hosted on G2.com.

What I like best is the fact that it is in real time Review collected by and hosted on G2.com.

Currently there are no dislikes at this time Review collected by and hosted on G2.com.

Verizon is as good as its next acquisition. Some past features were towing and roadside assistance. most competitors have retracted features like that. Review collected by and hosted on G2.com.

Sometimes it was difficult to get in touch with Verizon customer support. ti was more than the company could handle. Review collected by and hosted on G2.com.

Keeps track of the vehicles for speed, distance traveled and time in vehicle Review collected by and hosted on G2.com.

You are paying for a service and are unable to contact the customer service manager, and he never returns our calls. Review collected by and hosted on G2.com.

The tracking feature, vehicle alerts, statistics, and dash cams work well. Review collected by and hosted on G2.com.

The customer service and insane binding contracts are absolutely HORRENDOUS and does not in a million years justify the products which worked fairly well.

I've attempted to cancel my service and contract due to closing my business and I've been waiting for a YEAR with countless hours on the phone being given the run around about closing my account. They are not helpful, lie, don't know what they're talking about, and don't care about you as a customer. I will NEVER again use Verizon for any business services for the rest of my life and in any future lifetimes should they still be around. Review collected by and hosted on G2.com.

I like the detailed reporting features, analytics, etc. The product has a strong brand behind it. Review collected by and hosted on G2.com.

The cost of Verizon Connect is higher than local vendors. Review collected by and hosted on G2.com.

Nothing, there is not one positive thing I can say about Verizon Connect. The small company we used for our fleet gps's were bought out by Verizon and we were more or less just stuck with them. Review collected by and hosted on G2.com.

1. EVERYTHING IS COMPLICATED AND A PROCESS

2. Installers installed the unit wrong, clipped a wire and caused a whole bunch of issues on my brand new HINO, would NOT cover the repair costs

3. takes minimum 3 months to get a responce from the sales rep to add a new vehcile GPS

4. we were SCAMMED into these cameras which are literally usless, when I tired to cancel them and send them back they told me it would be $5000 to break the contract

5. the whole process of trying to add a new unti is a disgrace, complicated, and no one speaks understandable english

6. upper management DOES NOT care

7. units stall, get stuck somewhere, are not updating with real time- really what is the point of a gps for a business if it does not work in real time

if your stuck between two companies and verizon is an option, go with the other guy Review collected by and hosted on G2.com.

Verizon Connect is the worst company I have ever had to work with. We haven't been able to access the account since they purchased the previous GPS company. There is nothing positive about Verizon running this business. The service does not exist. I can't access the service, I can't cancel the service, Review collected by and hosted on G2.com.

Terrible Service. We have been trying to cancel the service that we haven't been able to use for over 2 years. They won't respond until the contract cancelation period has passed, and then respond with a $3,000 early cancelation fee. Won't tell us when the contract renewal dates are. Better off Burning money to stay warm Review collected by and hosted on G2.com.

What I like best about Verizona Connect is their coverage area. That's it, end of story, don't do it unless you have to. Review collected by and hosted on G2.com.

What I dislike most about Verizon Connect is their process to fix an issue. Unless you are buying new equipment you will have to talk to a person who reads a script like a robot, creates a report, doesn't follow directions on how to contact you, and your issue will either fall in a dark hole or you will speak to multiple people in different departments who are either robots reading a script or hate their job so bad you wish you were speaking to the mindless robot. You will waste hours of your life that you will never get back and wish you had chosen another provider. Review collected by and hosted on G2.com.