Customer support is AMAZING. These is not an outsources call center but professional travel assistants that can always help with anything or book the trip for be as a travel agent if I prefer that. They are available 24/7 with local numbers in every country, online/mobile chat or email. This gives us a lot of confidence Review collected by and hosted on G2.com.
Hard to say really as me (and the team) really like TravelPerk. When we want to order Airbnb they support it but not through the tool UI, we have to ask the support team to do it manually. Adding Airbnb to the accommodation options in the tool would be great Review collected by and hosted on G2.com.
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TravelPerk Review
A brilliant travel platform
Great service, quick solutions
1,538 TravelPerk Reviews
Overall Review Sentiment for TravelPerk
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I love easy to use structure of this software. I can pick train, book hotel, I can note why I want this accomodation, I can see the all approval process or if it is approved or not. ı also logged my personal info, I need to add again and again each time. It saves a lot of time! Review collected by and hosted on G2.com.
I would recommend them to add bus option. There is train, flight and car rental but sometimes inside EU for shorter distances among cities, we use big bus firms. It is not possible to pick in TravelPerk, I have to do it manually and expense later. That is only point I advice them to fix. Other than that, I loved it. Review collected by and hosted on G2.com.
It is really easy to use. I believe it is also an incredible app to let the work company to deal with travel reservations and expenses. I don't need to worried about scheduling anything. Review collected by and hosted on G2.com.
There were some changes. I had a lot of problems lately with the reservations. I got rooms reservation as always but now i dont do the reservation for the room, now I need to include how many people are in the room. Review collected by and hosted on G2.com.
Update: Their team has reached out to me but did nothing to research or respond to any of my issues. I've clarified that the app makes me feel like it's a scam not that TravelPerk is a scam. That's for others to decide.
This app makes you feel like TravelPerk is just a scam. They promote as a digital solution but the app and website barely work. Have to go search airline websites to find what I want and then reach out to customer service to book manually because they don't show those fares. Tons of issues when you arrive at the hotel because the credit card isnt accepted. When you reach out to support the support is slow and their solution is to do everything for you versus fix the app. They are way in over their head and it shows. Just read the reviews of the app on Google Play. Works great for corporate travel managers but just pisses off employees. I've used many travel booking sites and this is the worst ever. Save your employees the hassle and look elsewhere. Review collected by and hosted on G2.com.
Everything. The app doesn't work. The website is broken and the customer service takes forever to respond and often has no clue what they are doing. Review collected by and hosted on G2.com.
TravelPerk allows employees of organizations to search for and book business-related transportation (flights, trains, rental cars) as well as accommodations, and to even book it with business payment methods (corporate card) and make it easy on the back-end to have the billing/payment shared with an organization's accounting department. It's a pretty comprehensive business travel solution for organizations with employees that often need to travel domestically or internationally and allows operations people to set cost limits so cost-effective booking is easy for staff. Review collected by and hosted on G2.com.
Unfortunately, because TravelPerk does try to do so much, it has several drawbacks to its user interface and particularly the 'Concierge' feature for more complex trip bookings. With Concierge in particular, the customer service representatives often are not able to adequately make the necessary adjustments or reach out to hotel/airline representatives in a timely manner.The approvals process that is required on the backend also causes delays, which means prices or availability for flights, trains, and hotels often changes between a user booking and the actual approval/payment. This lag in timing (and inability of TravelPerk representatives to lock in prices at the time of booking) is a big drawback. Review collected by and hosted on G2.com.
The integration into the company travel plans is complete enough for me to make confident decisions regarding my business travel. Reservations made by my colleagues are visible to me, so there is less back and forth on confirming details with one another. Review collected by and hosted on G2.com.
I haven't found any issues so far. I used to notice that the trains were not up to date with the DB Website, but I have not had this issue in a long time. Review collected by and hosted on G2.com.
TravelPerk emerged as an unexpectedly vital solution for our needs. As we endeavored to streamline our business credit cards, transitioning to Divvy (now Bill Spend & Expense), integrating TravelPerk proved effortlessly seamless. Notably, TravelPerk seamlessly integrates, enabling the accumulation of points redeemable for travel credits. The implementation phase was remarkably smooth, and as a result, all our travel bookings now exclusively run through TravelPerk. This platform consolidates comprehensive travel information in one convenient location, encompassing details like flights, lodging, and car rentals for anyone on the move. Review collected by and hosted on G2.com.
We've encountered a few instances where our preferred lodging or airfare options weren't available through TravelPerk. Additionally, when booking through the platform, the absence of an option to secure refundable flights has posed a challenge. Consequently, we've had to resort to cancellations, receiving credits with various airlines instead. Fortunately, given our frequent travel volume, rebooking is generally feasible, albeit introducing a layer of complexity to the process. Review collected by and hosted on G2.com.
Good choice of hotels, train, and flight options on an easy to navigate dashboard and provides easy mobile option to submit expenses. Review collected by and hosted on G2.com.
They have added all things that make it better and there isn't anything I didn't like. Review collected by and hosted on G2.com.
Whether you're a discerning business traveller, or a traveller on the go to enjoy the wonders and destinations of this world, one thing is for sure. TravelPerk is what perks on the go is all about. Things couldn't be easier. It ensures you enjoy your sojourn less the pain of planning and keeping tabs. It's loaded with features and functions that help manage your trip from home to there. Flights, Accomodation, Expenses, Discounts, you name it. TravelPerk ensures you get the best on the go! Review collected by and hosted on G2.com.
Implementing it and getting everyone to understand and fully utilize the system was initially a challenge, but we overcame that. Otherwise we've come to find it easy-to-use, intuitive, easy-to-integrate with. Its customer support is always awesome. Its options always tops! Little wonder it's our most frequently used travel management system. Review collected by and hosted on G2.com.
