Sign In Solutions Reviews & Product Details

Simplicity and WYSIWYG. The platform and the iPad apps are simple and are easy to learn with very little training. Review collected by and hosted on G2.com.

One element is that in order to see your design, you need an iPad while building the experience. There is no way to preview in the browser. Review collected by and hosted on G2.com.

I like the resources available through SIE Campus, plus the ability to chat with support and get any questions I ask answered. I really appreciated that Ana continued meeting with me, answered my questions and followed up with me via email as well. Review collected by and hosted on G2.com.

I think initially, I struggled a little with the limited availability to speak with someone from support - there were no slots open for the same day. But that's a small matter, everything got resolved afterward anyway. Review collected by and hosted on G2.com.

Sign In Solutions has the best tips and assistance within their platform, but also respond very quickly for any help requests that I submit. I also have a regular touch base with my Rep! Review collected by and hosted on G2.com.

The only thing I somewhat dislike is the complexity of creating the Experiences. Review collected by and hosted on G2.com.

The customer service so far has been excellent. I also really appreciate the Enterprise Campus. It's super helpful when I need a quick answer. Review collected by and hosted on G2.com.

So far, nothing. The customer service is excellent, the user interface is easy, and I haven't had any issues. Review collected by and hosted on G2.com.

The automation of the system is really critical and the reason we decided to go with TractionGuest.

Also the support is spot on, very attentive, accomodating, and also knowledgeable. Review collected by and hosted on G2.com.

No Copy and paste function in experience

No way to collect vaccine information before visit; Visitor needs to make the trip to then sometimes be rejected by criteria.

No way for visitors to upload their vaccine card/drivers license; external scanner needs to be manned by staff

Visuals aren't as customizable as originally expected; Directors didn't like the spacing of the logo but there was nothing we could do

Registration Portal is kind of a disaster for me; I was told it was production ready so I told my Directors about it and started to implement it.

However, I realized that it didn't have nearly the same features as the iPad and it would sometimes and on an error page when editing and signing up.

I just don't like how it's both in development and in production. Sounds to me like it's testing at the customer's expense.

Anyway, we pulled the Registration portal from the user experience and are going only with the iPad.

No Copy and paste function in experience!!!

Seriously, this is the one thing that would prevent me from recommending this product.

You need to see the tractionGuest@actorsfund.org current user experience...it's nuts.

It gets difficult to even read the experience at a certain point. Review collected by and hosted on G2.com.

The customer support of the app is the best. We have bi-weekly meetings with the Traction Guest customer support folks to address any issues/new features we need. The post-launch support team is also very responsive. Review collected by and hosted on G2.com.

Most parts of the templates are hard coded. We hope to custom more details to fit our company's needs. Review collected by and hosted on G2.com.

TG has a very simple management platform that allows anyone with practically no computer knowledge to get this up and running.

I've done my due diligence and can say that in comparison to other USA and CAN companies, TG has the advantage when it comes to several factors.

They have the most competitive prices in the industry.

Their solution offers tons of features and functionalities that come with the standard package and a lot more if you upgrade to the higher tiers of subscription levels.

Our company's data is not shared or saved in the USA, which is a must for us, a Canada-based company. Their office is based in British Columbia and our data server is located in Canada which is regulated under Canadian privacy law.

They provide 24/7 great online support. I don't like spending time on the phone, if I have the option to chat with a rep, I'll 100% take that option.

2022-04-13 Update: They have finally integrated the Teams notification and it does wonders! Everybody is on Teams, so it was a must feature to have and now that is online, I couldn't be more satisfied. Review collected by and hosted on G2.com.

I do not have much to say in this section. All of my needs are currently covered. They offer you the tools and give you access to their wiki which is great, perhaps an included personal customer manager would've been great.

The downside would be not having a human welcoming our visitor with a smile. Review collected by and hosted on G2.com.

The system is highly customizable. Traction Guest allows us to modify and adjust visitor experiences when signing in that fit our needs perfectly. We are able to collect all the information we need for any type of visitor that comes through our doors. Review collected by and hosted on G2.com.

Because of all the features that are available with Traction Guest, it can be challenging at first to know how to set things up correctly. There is a bit of a learning curve when first setting up the system. Review collected by and hosted on G2.com.

Traction Guest is already very user-friendly, but when you have an issue or need clarification, their support team is very quick to respond and always very helpful. This is very important, especially when implementing a new VMS system for a large company with multiple locations. Review collected by and hosted on G2.com.

Honestly, there's not much to complain about with Traction Guest. The only issue might be that it seems to time out while you're working, or it freezes up if you have Traction Guest open in multiple tabs. It seems to get a little confused, but it doesn't hinder any usability. Review collected by and hosted on G2.com.

Traction Guest is a highly configurable system and allows the user to register online prior to coming to the site. The Outlook integration allows for the staff to easily schedule guests for site visits. Review collected by and hosted on G2.com.

No preview capability for testing without using the iPad for the Kiosk mode. Review collected by and hosted on G2.com.