Telnyx CPaaS Reviews & Product Details

I've been testing out a few SIP trunking providers to figure out who gives me the best combination of call quality, support, and overall value and Telnyx has been the most solid so far. One of my favorite features is their SIP Call Flow Tool. This thing has made troubleshooting so much faster for me. I haven’t seen anything like it on other platforms.

Call quality is excellent, very clear and consistent. The platform also has SSO, which is a small thing, but it makes logging in quicker when I’m juggling a bunch of tools. Review collected by and hosted on G2.com.

I did run into some confusion when setting up a CloudUCM PBX, and the documentation felt a little lacking in that area. I had to lean on support more than I expected. That said, their live chat support is great. Nolan helped me sort through an issue I caused myself, and the response was quick and helpful.

I'd love to see them offer a better way to manage multi-tenant setups for MSPs or resellers, but overall, it’s been a great experience. Review collected by and hosted on G2.com.

It was easy to get in touch with a sales person and they answered the litany of questions I had. Then when i finally set up the initial SIP Trunk we needed it was very easy to deploy without any individual from their side needing to be involved. The ability to easily setup features we need for our incoming and outgoing services was a pleasant surprise, and then getting the service integrated with our Avaya IP office 500v2 was very easy. We frequently have 5-8 calls coming in and going out at all times during the business day, and we are hopeful that this will meet our needs over our existing provider, Nextiva. Review collected by and hosted on G2.com.

I was a little upset about the "Level 2 Verification" failure for a business that has been operating for 8 years now. They denied the first one, then you have to email a trouble ticket and they have you start your communication with an "AI" system that does not understand what you are saying and you finally have to specifically ask it for a customer support rep, and even then i had to message them directly to get someone started. Fingers crossed this works out. Review collected by and hosted on G2.com.

The Web Platform is easy and intuitive—I think it's the best on the market. We love its ease of use and the fact that we can do 99% on our own. Review collected by and hosted on G2.com.

2025 Update:

Telnyx continues to face significant operational inefficiencies in customer support and sales. To improve overall user satisfaction, enhancements in response times, escalation procedures, and communication transparency are essential.

While Telnyx offers tiered support plans, the level of service appears to be directly tied to the pricing structure. Our attempt to transition to the Grow Plan was met with resistance, as neither the sales team nor the Director of Customer Success showed willingness to move us from a grandfathered 60/60 billing arrangement.

The company's persistent failure to respond to both sales and support inquiries in a timely and professional manner raises serious concerns about its commitment to customer service—even for those with formal agreements in place. It is disappointing to witness a once highly regarded company prioritize revenue generation over customer relationships.

Telnyx, your success is built on the trust and loyalty of your customers. Without them, there is no Telnyx. We hope to see a renewed focus on customer-centric values before long-term relationships are irreparably damaged. Review collected by and hosted on G2.com.

Features, Support, and Documentation. The actual service provided is great for developer seeking to implement unique workflows with both message and voice. Additionally they have competitive pricing for the services they offer.

Also their documentation as well as support service is very helpful for questions and getting direct feedback for questions or issues. Review collected by and hosted on G2.com.

So far the only area for improvement would be educating the user earlier on in the journey of learning the platform regarding 10DLC. This is only a minor point because once you realize that you need it, their support staff and documentation is very helpful. However, when first working with their platform, it was a bit difficult understanding why my messages were not being delivered. I would cut them some slack however, as the 10DLC requirements from major carries just went into effect 30 days ago and their support team is still very much on the ball about educating the user about this issue once it arises. Review collected by and hosted on G2.com.

Telnyx offers excellent call quality, transparent pricing, and powerful self-service portal that gives us full control over our telephony setup. The platform is flexible enough to suit wide range of use cases. And the customer service is very responsive and is available over chat whenever needed. Review collected by and hosted on G2.com.

While the platform is very capable, a dashboard or metrics of usage costs to manage at granular level would very helpful which is not yet there and we have to keep an eye out to manage our costs. Review collected by and hosted on G2.com.

Telnyx stands out for its reliability, scalability, and seamless integration capabilities. The platform offers robust APIs, excellent customer support, and competitive pricing, making it a top choice for businesses looking to enhance their communication solutions. Highly recommended! Review collected by and hosted on G2.com.

The only thing I dislike about Telnyx is the new graphical interface they introduced. I feel that the previous version was more detailed and easier to use Review collected by and hosted on G2.com.

What I like best about Telnyx CPaaS is its robust and reliable API, which has made integrating their services incredibly smooth for our specific needs. We heavily rely on their number masking feature to protect the privacy of property owners and tenants when communicating with security personnel at gated communities. This functionality ensures that personal phone numbers are never directly exposed during entry authorizations or package delivery notifications, adding a crucial layer of security and privacy for everyone involved.

Furthermore, Telnyx's international SMS delivery service has been consistently dependable for our global communication requirements. The reach and reliability of their SMS platform are impressive, allowing us to efficiently send notifications and updates across borders without issue.

The combination of these features – the seamless integration via their API, the effective number masking for enhanced privacy, and the reliable international SMS capabilities – makes Telnyx an invaluable CPaaS provider for our operations. Review collected by and hosted on G2.com.

While our overall experience with Telnyx CPaaS has been positive, one area that could be improved is the maintenance of their PHP SDK. We've noticed that it doesn't always seem to be kept fully up-to-date.

For example, the most recent commit at the time of writing introduced a change that incorrectly set the baseApiUrl to localhost for testing purposes. This oversight wasn't removed before the commit was finalized, which means that anyone integrating the SDK currently needs to manually override this setting in their code to ensure proper functionality.

While this hasn't been a critical blocker for us, it does introduce an unnecessary extra step in the integration process and suggests that the PHP SDK might not be receiving the same level of consistent attention as other aspects of their platform. Review collected by and hosted on G2.com.

i think telynx is not only affordable but at the same time provides great voice calling. i am using telynx for outreach to around 1k people daily through ai voice caller agent hat i build and i have no problem using it and . also its was very easy to setup everything and integrating it with my voice model was easy and their customer support is also fast and resolves queries in just 1-2 mails and they also reply within 20 minutes which very fast for email customer support.i am happy and i would highly recomend people to use it. Review collected by and hosted on G2.com.

there is really no downside till now ive only got 1 call drop in 10k-15k calls which is great Review collected by and hosted on G2.com.

The simplicity and ease of use with the Telnyx system has been so refreshing.

We needed a SIP Trunk and channels and within 10 minutes of signing up to Telnyx we had a Trunk and Channels up with a phone number.

Porting our exisiting numbers was also easy, and within a few weeks we had our numbers on the system.

Everytime we have reached out to the Support or Billing Teams @ Telnyx they have responded quickly and always answer any questions, no matter how abstract they can be at times.

We are only using a few of the available features of Telnyx, but so far we are more than happy with it all. Review collected by and hosted on G2.com.

So far we have found no downsides or have any complaints with using Telnyx, although we have only been using it 4 months. Review collected by and hosted on G2.com.

Telnyx offers impressive flexibility with a clear, well-documented API. Integration with our existing tools was seamless, and call quality is excellent, even over unstable connections. I also appreciate their competitive pricing and responsive support, which answers technical questions quickly. Review collected by and hosted on G2.com.

The user interface could be a little more intuitive, especially when it comes to managing numbers and advanced settings. It takes a little getting used to at first, but once you get the hang of it, it's a very powerful tool. Review collected by and hosted on G2.com.