Telmetrics Call Tracking Platform Reviews & Product Details

It allows call tracking at scale, with data protection measures Review collected by and hosted on G2.com.

It is somewhat complex to set up and requires professional help Review collected by and hosted on G2.com.

We use Telmetrics for purchasing numbers in US and Canada. The company is committed to providing excellent service to their clients with a dedicated account manager as well as members of product development and software development teams ready to address our requests. They went out of their way to work with carries to improve the quality of calls for certain remote areas in Canada and made our clients happy. The company stays on top of technology advances and is offering automated call scoring features that analyze customer conversations and automatically score whether a caller is a lead or non-lead. Review collected by and hosted on G2.com.

We would love to have a more precise matching of rate-center number types via APIs that would not require us to enter any information, such as city/zip code manually. Review collected by and hosted on G2.com.

One of the best things about the team at Telmetrics is that they are extremely responsive, even under a tight time constraint. In a franchise business, timeliness and proper execution is crucial and Telmetrics never failed to deliver. The team was always happy to help with special requests, and strives to improve our business as well as their own.

Over the years, we have both grown together and their support has provided many benefits to our business, from both a marketing and operations perspective. This partnership has allowed the internal marketing team to learn more about how they should plan for the future as well as granted franchisees the power to control a large portion of their business more efficiently. Review collected by and hosted on G2.com.

The main issue was the lack of some capabilities we wanted to start utilizing and the platform Telmetrics uses is not very user-friendly. Review collected by and hosted on G2.com.

They are one of the most, if not most, experienced vendor in the call tracking industry and thus bring all kinds of expertise to the table. Call tracking data is highly accurate, API documentation is incredibly thorough, and customer service is top-notch. Telmetrics is an extremely valuable partner to us. Review collected by and hosted on G2.com.

Perspectica user-interface has an outdated look-and-feel. As I understand, they are currently revising it though. Review collected by and hosted on G2.com.

I really like the personalized service. Lucy is our rep and she never delays in responding to our needs. Secondly, the reporting features are very professionally organized, clear and well presented. Our clients find them easy to read and it takes very little time to calculate their ROI. Review collected by and hosted on G2.com.

I'm not sure there is anything we do not like. If I had to choose, uh, maybe... well, I cannot think of anything... really. Review collected by and hosted on G2.com.

The Telmetrics team, specifically Deb Edomm and Linda Matthews have been extremely helpful and have been diligent in ensuring all our requests. Review collected by and hosted on G2.com.

We were not huge fans of the legacy perspectica interface. Review collected by and hosted on G2.com.

Telmetrics provides excellent customer service, has a very reliable ordering portal, and provides detailed reporting that enables us to prove value to our advertisers. Review collected by and hosted on G2.com.

There is not anything I can say I dislike, my only complaint is sometimes the online portal can be a little slow. Review collected by and hosted on G2.com.

The reps we work with are very responsive and helpful. Review collected by and hosted on G2.com.

The system seems to run a little slow at times when pulling large reports. Our rep is very helpful in pulling reports quickly for us, however, if we do run into any issues. Review collected by and hosted on G2.com.

I enjoy the reliable service offered by our account coordinators and admin. They are able to quickly answer any questions and offer possible solutions. There is also an effort to develop long-term help with current goals and strategies. Review collected by and hosted on G2.com.

Some issues with the platform and its functionality with the organizations systems. However, the majority is not directly related to this products deficiencies. Review collected by and hosted on G2.com.

Quality products

Responsive customer service

Open to partnering in any new initiatives Review collected by and hosted on G2.com.

Could have more local number availability in some of the smaller markets Review collected by and hosted on G2.com.