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Teamwork Desk
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MM
Matthew M.
WEB DESIGN & UX MANAGER
Small-Business(50 or fewer emp.)
What do you like best about Teamwork Desk?
Being able to put your support tickets in system is a great way to stay organize. Thats exactly what this product was designed for. You can embed a script and add it to your website for support that customers can simple create a ticket in a matter of seconds. Once the ticket has been created your team will be notified through email. Review collected by and hosted on G2.com.
What do you dislike about Teamwork Desk?
Would be a nice feature to have email reminders if a ticket hasn't been filled out in 48 hours. This way you can make sure everything is in and out in a timely matter. Spam does enter the system luckily you can make the items as spam but this could be annoying if you had tons. Review collected by and hosted on G2.com.
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Really Helpful and Affordable Help Desk
57 Teamwork Desk Reviews
4.3 out of 5
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SM
Sarah M.
Partner Care Manager
Mid-Market(51-1000 emp.)
What do you like best about Teamwork Desk?
I am thankful for the intricate features that keep tickets organized and searchable. The "Follow" feature is helpful when you aren't the one who needs to reply but you want to ensure that the customer is responded to, and the modern design of Teamwork Desk far surpasses the other helpdesks on the market. Review collected by and hosted on G2.com.
What do you dislike about Teamwork Desk?
Adjusting some of the settings, such as notifications, can be a bit tricky to find, but the only real "complaint" I have is that I have to turn on our Auto-Away message the minute I want it to go live (so I have to work on a holiday to turn it on) rather than having the option to pick the days it is active for. This is also relevant for turning it off. Many times we forget the auto-away message is on until a customer tells us it is still active. Review collected by and hosted on G2.com.
VS
Varaprasad S.
Senior Regulatory Affairs Specialist
Small-Business(50 or fewer emp.)
What do you like best about Teamwork Desk?
In TEAM WORKSelf-Serviceable ticketing is a better feature in this tool and automation with good API integration. also, its provides unlimited 24*7 customer care service Review collected by and hosted on G2.com.
What do you dislike about Teamwork Desk?
Not available no IVR, Video call facility, live chat, and lack of social media integration, and it are not friendly with a customer forum; sometimes it is lacking with proper history inputs. Review collected by and hosted on G2.com.
AI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
BR
Beth Ann R.
Content Writer
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about Teamwork Desk?
Teamwork Desk makes it easy to tag others on projects and communicate with them. Review collected by and hosted on G2.com.
What do you dislike about Teamwork Desk?
Pricing can be expensive for the more users you have on the higher-end plan. Review collected by and hosted on G2.com.
AS
Albert S.
Performance Coordinator
Enterprise(> 1000 emp.)
What do you like best about Teamwork Desk?
The ability to create different teams for easy task assignments. also, teamwork has the option of keeping the task requester informed on the progress Review collected by and hosted on G2.com.
What do you dislike about Teamwork Desk?
it was a little too expensive for the functionality it offers Review collected by and hosted on G2.com.
AM
Verified User in Marketing and Advertising
Small-Business(50 or fewer emp.)
What do you like best about Teamwork Desk?
Easy to set up so customers can just email their questions. All activity by a customer is easily retrieved, and the specific "ticket" is always in the single thread. Can see the last time a customer viewed a ticket. Support is always very responsive. Built in self-service portal. We can forward tickets outside our organization as needed, and the resulting dialog is not visible to the customer. Review collected by and hosted on G2.com.
What do you dislike about Teamwork Desk?
If we initiate the ticket instead of the customer, we may not be able to tell if they have seen it. Review collected by and hosted on G2.com.
AH
Verified User in Hospitality
Mid-Market(51-1000 emp.)
What do you like best about Teamwork Desk?
Teamwork makes amazing products no matter which one you use but Desk is especially great. It is super intuitive to use as an agent and as an administrator it is a snap to set up. Review collected by and hosted on G2.com.
What do you dislike about Teamwork Desk?
The mobile app needs a rewrite to have more feature parity Review collected by and hosted on G2.com.
TG
Ted G.
Project Manager/ERP Consultant
Computer Software
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
TC
Taylor C.
Content Strategist
Small-Business(50 or fewer emp.)
What do you like best about Teamwork Desk?
Teamwork Desk single single-handedly makes my job and life easier every day. My company has 170+ clients and all of their support requests are funneled through Teamwork Desk. I love that I can respond directly in the easy-to-use interface, assign the ticket to the appropriate team member, and even set a priority/status for the ticket. Without TW Desk, things would fall through the cracks much more frequently. In addition, the Teamwork staff is so fantastic--they're quick to troubleshoot any issues and accommodate feature requests in a timely manner. Review collected by and hosted on G2.com.
What do you dislike about Teamwork Desk?
It would be nice if the reporting feature was a bit more robust. For example, I'd like to be able to set "business hours" in the platform so that our first response times and time to resolve tickets were a bit more accurate and didn't require manual math. Review collected by and hosted on G2.com.
JM
Jason M.
Customer Service Technician
Small-Business(50 or fewer emp.)
What do you like best about Teamwork Desk?
The intuitive features of the software allow us to effectively handle queries since it unifies incoming tickets from channels such as email and chat.
The panel is easy to use and allows us to communicate with our customers optimally. The distribution of tickets to agents is simple thanks to the built-in automations we use for this purpose. Review collected by and hosted on G2.com.
What do you dislike about Teamwork Desk?
It provides remarkable performance, I have no complaints. Review collected by and hosted on G2.com.
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