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Survicate Reviews & Product Details

Verified User in Venture Capital & Private Equity
UV
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Survicate?

This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

customization of widgets took us a while. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

we generate leads for our sales team. Review collected by and hosted on G2.com.

Survicate Overview

What is Survicate?

Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Collect feedback with a variety of highly targeted surveys, from CSAT to NPS, distributed across channels, from mobile and in-app to website and email. Analyze the collected data with AI automatically analyzing & categorizing the feedback, ask further questions in an AI chat that has access to all your feedback sources, and create customizable dashboards for a bird’s eye view of it all. Then, act on the analyzed feedback with 40+ native integrations, from triggering automated comms in Braze to real-time data syncing with HubSpot. Why Survicate? - Launch high-converting surveys in minutes: create fully customized surveys with powerful logic and branching in multiple languages. Choose from hundreds of expert templates or use AI-assisted survey creation to speed up the process. - Capture feedback across multiple channels: collect insights directly via email, shareable links, your website, in-product experiences, mobile apps, Braze In-App messages, or Intercom chat. - Integrate effortlessly with your tech stack: connect Survicate natively with tools like HubSpot, Salesforce, Braze. Sync data seamlessly to update CRM records, trigger workflows, and fuel your analytics. - Maximize insights with partial responses and targeting: capture feedback even from respondents who don’t fully complete surveys and strategically target surveys based on user actions, attributes, or browsing behavior. - Uncover insights faster with AI: use the AI Insights Hub and Research Assistant to automatically categorize feedback, detect trends, and answer research questions—and make informed decisions without drowning in raw data. You’ll be able to: - Understand your users' experiences across your website, mobile app, product, and emails. - Track and improve key metrics over time. Monitor CSAT, NPS®, CES, and custom KPIs with recurring surveys and real-time analytics. - Identify customer needs, potential churn signals, feature requests, and opportunities for growth with perfectly targeted surveys paired with AI-powered feedback analysis. - Democratize access to customer insights across your organization, enabling product managers, researchers, marketers, and support teams to make data-driven decisions. Automatically share insights in Slack channels, view data in Survicate’s dashboards, export reports and share with the team. - Build stronger relationships with your customers. Close the feedback loop by acting on insights, improving your offerings, and showing customers that their voice shapes actually your business. With Survicate, you don't just collect feedback—you transform it into a strategic advantage. Tap into real-time customer intelligence, make smarter decisions, and create products and experiences your customers love.

Survicate Details
Product Website
Languages Supported
English
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Product Description

The fastest way to collect feedback from customers. All the tools you need to find out what your customers are thinking, who they are and why they behave as they do.

How do you position yourself against your competitors?

Survicate is the fastest, the most versatile yet easy to use feedback platform.


Seller Details
Seller
Survicate
Company Website
Year Founded
2013
HQ Location
Warsaw, MA
Twitter
@Survicate
13,076 Twitter followers
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
Description

Survicate is an online survey tool that helps businesses collect customer feedback through various survey types, providing insights to enhance customer experience.


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Overview Provided by:
Marketing Director at Survicate

Survicate Integrations

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Verified by Survicate

Recent Survicate Reviews

RS
Reinhard S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy to use and to integrate"
Wizard to create surveys and analysis of responses
MP
Max P.Mid-Market (51-1000 emp.)
4.5 out of 5
"It has allowed us to listen to our customers and improve all their experiences"
It was useful to use Survicate to make and send surveys, thanks to the easy-to-use interface, we can use them with different types of questions and...
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Survicate"
Everything I like about Survicate and the most usful tool I have ever encountered

Survicate Media

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181 Survicate Reviews

4.6 out of 5
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181 Survicate Reviews
4.6 out of 5
181 Survicate Reviews
4.6 out of 5

Survicate Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
MP
Customer Success
Computer Software
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Survicate?

It was useful to use Survicate to make and send surveys, thanks to the easy-to-use interface, we can use them with different types of questions and different layouts in a matter of minutes. We have managed to effortlessly interact with other tools, which is an amazing feature. Thanks to this, we can now see the overall picture of our customers' experiences through the consolidation of all their data. You provide us with a selection of surveys that we may use in our email campaigns, on our mobile apps or on our existing website. Because of this, we can learn a lot at various stages of the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Thanks to its adaptability, Survicate can meet all of our requirements. It was the greatest option because it is an integrated solution that has helped us gather and analyze client feedback. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

We’ve been much better at taking customer feedback into account and implementing changes to improve their experience. Emails and phone calls were our main methods of collecting feedback, but we didn’t always get the result we wanted. Now after a purchase, a meeting with the support, or the use of a new capacity, among other important events in the customer’s life cycle, we can organize surveys to be sent automatically through Survicate. We can collect real-time information and respond quickly to improve the consumer experience. We have been able to fine-tune our focus on customer success through the insights provided by analytics. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi Max,

Thank you for your wonderful and detailed review. :)

We're delighted to hear how Survicate is helping you gather customer feedback across different touchpoints. Your success in improving customer experience based on these insights is exactly what we aim for. Thanks for choosing our platform!

~Paulina from Survicate

LG
Product Designer
E-Learning
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Survicate?

The interface is very user friendly, and I love the varios customizations options , such as creating custom audiences , the smart question logic (which recently updated) , and the ease of survey creation, along with integrations with other tools. The survey report is easy to understand and visually appeling . Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Some audience options dont allow uploading a list with the IDs I want to consider, so I have to add them one by one. It would also be helpful to have warning when the audiencia settings seem incorret *(like when I mistakenly used only AND instead of OR and got no responses). Additionally, alerts for very similar audiences could help merge them if need.

The data analysis could be more comprehensive. The report is good but quite simple - having built in insights on segmentations per responses, profiles, etc, would be healpful. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

It makes easy to collect user feedback, and insights quickly and efficiently, helping me to understand audience behavior and needs. Also, it helps me to recruit participants for interview and usability tests. With segmentation and customization options, I can target surveys to specific audiences, ensuring more relevant responses. I use it to roll CSATs, CES, to do fake doors tests, and understand if the feature is helping or has any bugs, things like that. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi Luciana!

Thanks for this amazing review. We're happy you're finding Survicate helpful for your feedback collection and research. We hear you on the audience management and analytics features - your feedback helps us improve. Thanks for choosing Survicate.

~Paulina from Survicate

YT
Senior Researcher
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Survicate?

well best part about survicate is that it makes very easy even to set up the most complex surveys, another thing i like is the customization like one can customize their survey, question type, formats very easily. a person with not much technical knowledge can also easily use it Review collected by and hosted on G2.com.

What do you dislike about Survicate?

the only thing that i dislike is that when i try to make quick changes then its not very handy, it lacks smoothness like it becomes slow. when designing a survey one might need to make quick final changes before finalizing only at such time it lags a bit in processing rest all good Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

it helps me get the relevant data and from the right audience it helps me understand how people are liking or disliking mu product which helps me a lot to make my product a sucessful one. user feedback is very important and survicate helps with that easily Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi,

Thank you for your review. We're glad to hear that Survicate makes setting up complex surveys easy for you. We appreciate your feedback and are always looking to improve our platform.

~Paulina from Survicate

RS
COO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Survicate?

Wizard to create surveys and analysis of responses Review collected by and hosted on G2.com.

What do you dislike about Survicate?

I would like to collect additional information about survey user (like os user, os workstation name - all possible technical data of client to ease identifying responses of internal surveys) Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

Fast creation and conduction of surveys for infrastructure questions, customer feedback (support NPS, onboarding NPS), internal employee feedback to measures taken in own organization Review collected by and hosted on G2.com.

AW
Mobile Staff Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Survicate?

Great and fast intergration with React Native and a responsive team when issues do arise Review collected by and hosted on G2.com.

What do you dislike about Survicate?

The new insights hub needs fleshing out more to provide greater insights into trends in reviews on the apple and google stores Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

We want to be able to survey users without having to redeploy each time to add a survey and with survicates event based triggers its easy todo. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi Adam,

Thank you for your 5-star review! We appreciate you sharing your experience with Survicate. It's great to hear that our React Native integration and event-based triggers are meeting your needs. Thank you for your feedback; we're always working to improve our platform.

~Paulina from Survicate

DG
Senior software engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Survicate?

The support at Survicate is the kindest and they are extremely fast to respond to any inquiries I decide to make.

The things that I like the most about their product are:

1. Really intuitive and easy to use platform.

2. Extremely easy to get it working with react-native.

3. Always happy to help and support us with whatever we need. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

There are a couple of features that would make the experience for us better, but they are always happy to hear out what we need and if it makes sense for their product - put it in their development pipeline. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

We use survicate to gather feedback from our users. Having an easy way of reaching out to them and posing questions about our product has been extremely usefull for us. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi, thank you for taking the time to leave a review! We're so happy to hear you enjoy using Survicate to collect feedback. Thanks for choosing our tool. 🥳

- Paulina

JL
Senior Manager, Research and Insights
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Survicate?

Survicate is extremely easy to use, with a wide array of different features and amazing customer support that is responsive, creative, and focused on helping us work as effectively as possible. We use Survicate on a weekly basis, and it saves us a lot of time. It was also very easy to implement and integrate with our other platforms. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

Nothing, it's been fantastic! A great product Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

Survicate helps us to run surveys quickly and efficiently across a number of different domains to collect information from users on an ongoing basis. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi Josh, thank you so much for your review!

We're thrilled Survicate has been helpful to you and your team.

Here's to many more game-changing user insights!

- Paulina

KW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Survicate?

The tool does the job well for me - it allows for creating and running in-product surveys to collect user feedback. The survey wizard is easy to use, it offers templates as well as robust customization options for all kinds of end users. Their Customer Support is the cherry on top - always helpful and very responsive!

I was using this tool for some time a couple of years ago, and I came back to it when I had a chance to choose a survey tool in my current company - and I'm generally pretty picky! Review collected by and hosted on G2.com.

What do you dislike about Survicate?

I don't think there's much I dislike. Advanced targeting can be tricky, but that's understandable, and the Customer Support is willing to help. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

Collecting the feedback from users of our product

Additionally, it helps me recruit users for qualitative research Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi Karolina, thanks for your fantastic review, and welcome back! 😊

We're thrilled to hear that our survey tool and customer support continue to meet your high standards.

Here's to more insights and success together. ✨

- Paulina

AR
Product Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Survicate?

I really like the practicality of installing surveys in my system and the ease of self-service control on the platform. Very easy integragion and implementation and very efficient service to resolve queries. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

I miss controls for retargeting, for example defining new, more complex response attempts with delay and not just attempts at each new visit. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

We are monitoring the satisfaction of our operators when using our private internal system. Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi Asafe,

Thank you for your review and for sharing your experience with Survicate. We're glad to hear that you find our platform practical and easy to use. We appreciate your feedback about retargeting controls and are continuously working to improve our product.

~Paulina from Survicate

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Survicate?

Its pretty easy to customize surveys, UI really helps to group and locate surveys that I need to configure. Review collected by and hosted on G2.com.

What do you dislike about Survicate?

I would like to be inform in more simply way who is survicate space admin. I don't like that I have to check it in the settings. Review collected by and hosted on G2.com.

What problems is Survicate solving and how is that benefiting you?

Adding surveys to Jira applications Review collected by and hosted on G2.com.

Response from Paulina Hryniewicz of Survicate

Hi,

Thank you for your great review. We're glad to hear that you find customizing surveys and our UI helpful. We appreciate your feedback on admin notifications and will consider it as we improve our tool.

~Paulina from Survicate