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Docusign CLM Reviews & Product Details

Docusign CLM Overview

What is Docusign CLM?

While eSignature has changed the way that many organizations execute a contract, the lifecycle before and after signature is often managed through manual processes, spreadsheets, and emails—slowing the pace of doing business, increasing risk, and frustrating customers and employees. Docusign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees. Key Features: Central Repository, Advanced Search & Find, Version Control, Clause Library, Collaboration with internal and external parties, Redlining, Simple & Advanced Workflows, Tagging, Mobile Access, Multi Platform integrations (including tight integration with Salesforce).

Docusign CLM Details
Product Website
Languages Supported
German, English, French, Japanese, Dutch, Portuguese, Spanish
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Product Description

Docusign CLM contract management and content management platform makes it easy for employees, customers, partners, and vendors to create, share, process, and approve contracts, documents and content.

How do you position yourself against your competitors?

DocuSign CLM allows organizations to automate manual tasks, orchestrate complex workflows, and eliminate unnecessary risk. The end result is more efficient employees, an accelerated pace of doing business, and increased compliance. All of this is delivered through an offering that is easy to implement, use and extend across the entire organization. Compared with other vendors—which are harder to deploy and, once running, harder to adapt for other use cases—CLM customers experience a quicker path to value and easier expansion to more use cases.


Seller Details
Seller
Docusign
Company Website
Year Founded
2003
HQ Location
San Francisco, CA
Twitter
@Docusign
152,063 Twitter followers
LinkedIn® Page
www.linkedin.com
7,950 employees on LinkedIn®
Ownership
NASDAQ: DOCU
Phone
1‑877‑720‑2040
Description

Docusign pioneered the development of e-signature technology, and today offers one of the top global e-signature solutions. It’s just part of their broader cloud-based System of Agreement Platform, which allows companies of all sizes and across all industries to quickly modernize and digitize the entire agreement process—all the way from preparing agreements to signing, enacting and managing them—from almost anywhere in the world, on practically any device.


LM
Overview Provided by:
Digital Marketing Strategist

Recent Docusign CLM Reviews

Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Automate end to end Contract process"
DocuSign CLM can automate complex approval workflows, which reduces bottlenecks and manual errors. It’s highly customizable, so companies can tailo...
DC
Danielle C.Mid-Market (51-1000 emp.)
4.0 out of 5
"Easy to use and send to clients"
The ease of signing and sending documents to clients around the world for efficiency
JS
Julia S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Efficient and Easy Experience"
You can seamlessly connect documents across systems making it easier than ever to connect on agreements

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

15 months

Average Discount

13%

Perceived Cost

$$$$$
View More Pricing Information

Docusign CLM Media

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387 Docusign CLM Reviews

4.3 out of 5
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387 Docusign CLM Reviews
4.3 out of 5
387 Docusign CLM Reviews
4.3 out of 5

Docusign CLM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
EB
Digital Content Creator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Docusign CLM?

DocuSign CLM takes the chaos out of contract management. Version control? Handled. Approval workflows? Streamlined. Audit trails? Automatic. The integration with Salesforce is solid, and once it’s customized to your organization’s needs, it seriously levels up your contract processes. If you’re drowning in redlines and missing deadlines, this tool can be a game changer. It makes contract management less of a fire drill and more of a smooth system. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

It’s not plug-and-play. The onboarding process is... a journey. Configuration is complex, and if you don't have someone on your team who really gets CLM systems—or access to a DocuSign implementation partner—you’ll hit some snags. And while the tool is robust, the user interface feels a bit dated and can be clunky at times. Reporting also isn’t as flexible out-of-the-box as you'd expect. Review collected by and hosted on G2.com.

What problems is Docusign CLM solving and how is that benefiting you?

Before DocuSign CLM, contract approvals were bouncing between email threads like ping pong balls. Now, we’ve got a centralized system with built-in workflows that keep everything transparent and on track. Legal, sales, and procurement are finally playing nice because they’re working from the same platform. Turnaround time for contract execution has dropped significantly, and the audit trail saves our legal team from headache and heartburn. Review collected by and hosted on G2.com.

RC
Architect
Design
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Docusign CLM?

Compared to a lot of other electronic document management platforms, Docusign is a trusted name and its by far the easiest to use and organize our templates and to send to clients. It has evolved so much over the past 4 years alone that I felt compelled to write a review. The improvements have turned this platform into our company's one stop shop when it comes to sending signatures for verification. We use this several times a month and I must say the implementation of this at the firm was an easy one two three. Its so easy to use we haven't needed any customer support! Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

All the features could seem overwhelming when you first use it but if you only need it for a handful of documents, this is the platform for you! For us its the right amount of customization but I could see many firms only need maybe 3 or 4 things this platform offers. Review collected by and hosted on G2.com.

What problems is Docusign CLM solving and how is that benefiting you?

Before DocuSign, we were emailing PDF copies of our agreements / contracts to our clients and consultants. This has not only made it safer/faster for us, but gives us that piece of mind when we get an email back saying the client or consultant has signed the document. Our admin team really appreciates this platform and so do I! Review collected by and hosted on G2.com.

JS
Customer success consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Docusign CLM?

You can seamlessly connect documents across systems making it easier than ever to connect on agreements Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

There is a slightly unfriendly user interface for users, frequent sign ins etc. I know this comes down to safety but it can be a pain Review collected by and hosted on G2.com.

What problems is Docusign CLM solving and how is that benefiting you?

IT solves the problem of paper based workflows by giving us an avenue that is efficient and secure yet digital. It is a lower cost due to of course taking out the printing/postage/manual labor involved with paper documents. It also gives such an ease in tracking the documents, there is no "where is that document?" it is all in one place and ensuring the most up to date version is out there. At the end of the day, the biggest problem solved is automating workflows, it can integrate with systems making processes so seamless with sending documents for signature. Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Docusign CLM?

Docusign CLM makes officially signing documents for work effortless. It guides you to where your signatures and other inputs are required, for approval, review, or authorship of a document. Envelopes allow for seamless sending of documents out to colleagues, and a signing order can be arranged. Overall, electronic signatures have significantly reduced the need for wet signatures and paperwork to circulate for time-sensitive documents. Our company frequently uses it to capture digital signatures. It was easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

A company is limited to a certain number of envelopes in a given time period to use. Voiding documents necessitates using another envelope. Functionality of software is limited to creating digital signatures. Review collected by and hosted on G2.com.

What problems is Docusign CLM solving and how is that benefiting you?

Docusign CLM allows our company employees to quickly and efficiently route a document for signature for approval, review, or authorship. It saves the need to make wet signatures on documents which creates paper waste and is a slower, more cumbersome process. Review collected by and hosted on G2.com.

JP
BDR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Docusign CLM?

DocuSign has proven to be an effective tool for managing contracts, particularly thanks to its functionality that allows others to prepare documents for me—leaving me responsible only for the signing. This significantly streamlines the process, saving time and reducing complexity.

The platform is user-friendly, even for team members who aren't especially tech-savvy. The ability to delegate document preparation and then quickly review and sign fits seamlessly into our workflow. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

Nothing at the moment however I think from the vendors I have heard it is expensive so pricing might be factor for organisations Review collected by and hosted on G2.com.

What problems is Docusign CLM solving and how is that benefiting you?

transparency and ease of sign off for documents instead of physical sign offs. printing and re sending documents. Review collected by and hosted on G2.com.

LP
Marketing Content Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Docusign CLM?

We send so many documents to customers for signing. This is the easiest to implement, send, receive and track. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

When I make the document in word (for example) and i leave plenty of space for the personalized information that will be entered in docusign, it's not uncommon for the lines not to line up, and be a bit out of sync with the rest of the document. The spacing is a bit off. Review collected by and hosted on G2.com.

What problems is Docusign CLM solving and how is that benefiting you?

Gone are the days when people printed things, signed them and faxed them back in. This is the only way that contracts should be handled. Plus it also has legal standing, as the documents can't be changed or edited Review collected by and hosted on G2.com.

LD
Commercial Planning Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Docusign CLM?

In my experience, Docusign is the most effective and simple way to have a signed and easy to track contract, showing exactly what information is needed to verify and clarify ent point that might appear after signing. And the act of signing a document is intuitive enough to make it fast and clear for anyone. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

Thinly once I had to sign a document but I was away of my computer and I had some difficulties while using the platform on phone. But still managed to get it signed in time. Review collected by and hosted on G2.com.

What problems is Docusign CLM solving and how is that benefiting you?

Keeping all the contracts saved after signing and available for all the interested parties. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Docusign CLM?

I love that you can drag and drop documents quickly and easily in the platform. You can randomly choose fields to add to the document for signatures, dates, names, etc. It makes it easy for the customer to know exactly where to sign or enter information. I also love that it tracks the document receipt, whether it has been opened, and when the customer returns it. This is such a convenience for customers. They don't have to print documents to sign them. DocuSign integrates with our quoting software so we can send quotes to be signed right from the software. Our sales department and finance department can't live without DocuSign. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

I am alway confused when it says I am sending an envelope when i'm sending a document. I don't understand the terminology for that. Review collected by and hosted on G2.com.

What problems is Docusign CLM solving and how is that benefiting you?

No problems at this time. Review collected by and hosted on G2.com.

CS
Director of Administration
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Docusign CLM?

Clients feel their information is safe with Docusign and the status of their agreement is easily tracked. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

I find it's not as efficient as using adobe / pdf in addition to tracking changes to an agreement. We use this mostly for the final signing stages only. Review collected by and hosted on G2.com.

What problems is Docusign CLM solving and how is that benefiting you?

Docusign keeps all of our agreements in one place and notes the status of the agreement for you. I like that we can resend copies to clients who have yet to sign. Additionally, Docusign tends to make our clients feel "safer" as opposed to exchanging redlined agreements over email. Review collected by and hosted on G2.com.

PT
Digital Marketer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Docusign CLM?

The live sign I could do! I have seen such a tool first time in my life and I was surprisedto see such great things in software development. Great work Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

Nothing as such because I didn't see any dislikes while using it. Review collected by and hosted on G2.com.

What problems is Docusign CLM solving and how is that benefiting you?

I was joining my current company whenthe HR sent me the docs to sign it and send them back to her.It was basically a process in hiring new employees. First I was confused and thought its so much hassle to first get them printed and sign and send them back digitally to the HR team. BUT.. this tool was amazingly great and did the work in a few minutes. Took my sign directly into the document and the work was done quickly. Review collected by and hosted on G2.com.