SOCi Reviews & Product Details

I've been using So-Ci for work, and it's been a great tool, especially working in multi-family property management, I really appreciate how easy the platform is to navigate. It makes creating and managing content super efficient, which is a huge help when juggling all the tasks of a property manager on-site! Review collected by and hosted on G2.com.

If I had to choose something, I'd say it would be nice to have a few more customization options for templates or scheduling features. I currently use Notion so if So-Ci could integrate with my Notion templates that would be even better. Nothing major, just small tweaks that could make an already great platform even better! Review collected by and hosted on G2.com.

I can schedule posts for all of my social media & Google in one place. I can also schedule a time to post based on when I know my customers are more active. The scheduling feature allows me to set up posts once a week or once a month instead of several times a week. I can also access the app on my phone when I am attaching photos, and I can have my staff download the app if needed. Review collected by and hosted on G2.com.

I am not always notified when a new review has been posted. As a franchisee, I cannot respond directly to reviews, but my franchisor overlooked a review in the past and I only noticed because I was clicking through everything on SoCi when it normally shows in the dashboard. I would appreciate a notification when reviews have been written so that I can see how customers feel. Review collected by and hosted on G2.com.

SOCi is simple to use for a single location or multiple users. It is easy to review content and collaborate with team members in the platform. I like the additional add-on options that are available based on need.

The additional resources that SOCi provides have been great in providing a platform to do it all. Review collected by and hosted on G2.com.

Things have been great and when there is a wishlist item the team is very receptive to ideas and implementing them to create an improved platform. Review collected by and hosted on G2.com.

SOCi has been a game-changer for managing multiple social media accounts across several brands. I love how it centralizes everything—scheduling, approvals, and analytics—so I can keep everything organized in one place. It’s especially helpful when juggling content across Facebook, Instagram, LinkedIn, and TikTok. The reporting features make it easy to track performance and spot trends, which is super valuable for optimizing future content. Plus, SOCi’s tools for maintaining brand consistency across different locations help ensure our messaging stays cohesive. It’s also great for team collaboration, especially when multiple people are involved in content planning and approvals. Review collected by and hosted on G2.com.

Honestly, there isn’t much I dislike about SOCi. If I had to pick something, it would be that there’s a bit of a learning curve at first just because there are so many features—but once you get the hang of it, it’s incredibly user-friendly and efficient. Review collected by and hosted on G2.com.

SOCI has been a game-changer for managing our multi-location healthcare practices. Their social media tools are powerful and easy to use, making it simple to post engaging content across all our locations. Listings management is seamless, and their reputation management features have saved us so much time. Highly recommend for any multi-site business looking to streamline marketing! Review collected by and hosted on G2.com.

It's really hard to find something I dislike! My only minor complaint is that, because it offers so many features, there’s a bit of a learning curve and some self-teaching involved. That said, the Soci team is incredibly responsive and helpful whenever I have questions! Review collected by and hosted on G2.com.

How intuitive and simple it is to post on multiple social media platforms to promote our community! Instead of being a chore, Soci implements the perfect platform to post on several things at once, making it easy to tweak here or there depending on the post, and having the option to post from pre-approved posts created from our company as well. This has made this part of my job in property management so much easier. We use it daily for Facebook, Google Business, and Instagram. It was incredibly easy to get started once RPM took over our community, and I received fast responses from customer support each time I had any issue. Review collected by and hosted on G2.com.

I haven't yet encountered any, the ease of use far outweighs any annoyances. Review collected by and hosted on G2.com.

The social media scheduler is a game changer! It has always been difficult for me to find time to post on a daily basis -- now I can do it all in a few days for the entire month! I also love that reviews and socials are in the same place; the less clicks and log-ins the better! The platform is easy to navigate and understand each menu item. I will use this A LOT! Review collected by and hosted on G2.com.

So far there are not any aspects of SOCi that don't seem beneficial to me. Excited to get started! Review collected by and hosted on G2.com.

The centerilization is key. I love the dashboard, having multiple pages to post on can be very time-consuming, and SOCI has been a big time saver! It is more user-friendly than other platforms I have used in the past. The support staff is amazing. Review collected by and hosted on G2.com.

There are so many features, so just getting a hang of it has taken some time. Review collected by and hosted on G2.com.

Being able to schedule and post content across multi-locations via social media platforms and being able to manage those locations too.

We're able to monitor and respond to customer reviews across Google and Facebook by creating am automate review reponse which helps us maintain consistency and efficiency do to a busy work enviroment.

The newest addition of AI-powered insights and automation - We dig! The recommendatons for responses and text wording has been an encouraging new feature that we've enjoyed since it's been added!

Upsides for us have been many but reducing the need for multiple tools by consolidating marketing efforts into one platform speaks volumes for our company.

-Consistency and Brand Control have been helpful to us and allows my personally some room to breath knowing there's a gatekeeper for unauthorized or inconsistent content from being posted. Review collected by and hosted on G2.com.

I would like to see better data-driven marketing analytics and performance reports that show accurate data from the online foot traffic we receive that helps us remain visible to the world-wide web. If we had accurate reporting data from the platform perhaps what is currently offered on SOCi as far as insights into customer sentiment and trends woul dbe more visible and able for us to understand.

Tracking meaures and reporting of our work or content we post would maximize our company's ad budget. We could focus on what's high perfomring and reevaluate what is not.

The paid boosting feature on SOCi has not worked for us since we've launched with the platform several years ago. I would like to ensure consistent paid social advertising and an improved feature fo boosting our own ads through SOCi. Review collected by and hosted on G2.com.

As a social media manager overseeing multiple properties, finding the right platform to streamline operations is crucial. After using SOCi, I can confidently say it is one of the most user-friendly and efficient social media and reputation management tools available.

One of SOCi’s standout features is its ease of navigation, even when managing 250+ properties. The platform is designed with scalability in mind, making it simple to schedule posts, respond to reviews, and monitor engagement—all from one dashboard. Whether you're handling a few locations or hundreds, the intuitive interface ensures a seamless experience.

Beyond its functionality, SOCi’s customer support is top-tier. We've had excellent account representatives who are not only responsive but also incredibly knowledgeable, helping us maximize the platform’s capabilities. Their commitment to customer success sets them apart from other social media management tools.

If you’re looking for a robust, reliable, and scalable social media solution, SOCi is a fantastic choice. It has streamlined our workflow, improved engagement, and made reputation management effortless. Highly recommend! Review collected by and hosted on G2.com.

While SOCi excels in many areas, some features, like posting Facebook Stories or going live, aren’t available. Some of these limitations stem from Meta’s restrictions, but it would be great to see more functionality in these areas. Review collected by and hosted on G2.com.