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ServusConnect Overview

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What is ServusConnect?

ServusConnect simplifies property services, and saves you money with faster turn times, increased visibility of service related activity, and happy residents with positive social reviews. ServusConnect gives the user a convenient tool to request, recommend and track the status of services. According to the vendor, even if users are already using a traditional service request system, ServusConnect offers options to integrate with that system and extend capabilities to enable a mobile workforce. ServusConnect is organized around each property that is being managed or maintained. Once both parties are joined to a property or multiple properties, they can communicate service needs inside of the ServusConnect mobile app in interface that is designed to be intuitive and easy to understand. Users can upload photos/documents and even chat within the context of each Servus Request, that according to the vendor enables a "right first time" service experience. When the request is completed, the property owner/manager is able to privately share feedback on the request. ServusConnect also enables the ability to gather tenant feedback on the services performed, and according to the vendor, can even help build your property's online social reputation. Give ServusConnect a try, it's easy to get started - no long term contract required!

ServusConnect Details

Discussions

ServusConnect Community

Languages Supported

English

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Product Description

ServusConnect is an on-demand mobile communication and collaboration app/web portal used to improve the customer service experience between property managers and their service professionals. Use Servus to request, recommend, manage and collaborate on all of your property related service needs. We've streamlined the communication you're already doing with your service professionals, by putting it all in one place so you can stop juggling text, email and voicemails.

How do you position yourself against your competitors?

The Servus web and mobile application is designed to be extremely easy to set up and start using on Day 1, allowing users to stay focused and engaged with the service-related activity on their properties, even when they are not at their desk. The Servus application can be flexibly applied to either Property Manager or Service Professional organizations, or both, as it adds incredible value in either industry. In fact, unlike traditional Property Management Software, Service Professional organizations can even use Servus internally, or take it to their other customers. That is why Servus stands apart from its competitors.

Seller Details

Seller

ServusConnect

HQ Location

Raleigh, NC

LinkedIn® Page

www.linkedin.com
1 employees on LinkedIn®

Description

ServusConnect Inc is a technology company that specializes in providing software solutions for the multifamily property management industry. Their platform is designed to streamline and enhance maintenance operations by offering tools for efficient communication, task management, and data analytics. The software facilitates better collaboration between property managers, maintenance teams, and residents, aiming to improve service delivery and resident satisfaction.

JW

Overview Provided by:

Jeffrey Wohlschlegel

CPO, Lean Technical Dev & Dashboarding

ServusConnect Media

ServusConnect Demo - Mobile Servus App - Home Screen

The Home screen on the iOS Servus App replicates the Dashboard View of the Web Portal, giving the user a quick summary of New/Open/Complete Servus Requests. The Home Screen also shows how many Notifications have been received since you last checked, allowing you to stay on top of your service-rel...

ServusConnect Demo - Web Portal - Dashboard View

The Dashboard page replicates the Home page on the iOS App, giving the user a quick summary of New/Open/Complete Servus Requests, plus a list of "On Deck" items for today, giving you the insight you need into your service-related activity on your properties.

ServusConnect Demo - Web Portal - Community View 1

The Community page gives you a visual overview of property connections and the number of New/Open/Complete Servus Requests on each property.

ServusConnect Demo - Mobile Servus App - Servus Request Creation with GPS Location Tagging

Create Servus Requests or Recommendations on-the-go with the handy Servus App. Add title, description, and even tag GPS location to ensure the team is dispatched to the correct site or unit.

ServusConnect Demo - Mobile Servus App - Communication within Servus Request

Communications within the context of a Servus Request reduces ambiguity and guarantees that work is done right, the first time. Plus, when the request is complete, Servus allows the Property Manager role to give private instant feedback to the Service Professional organization performing the work...