Riva Reviews & Product Details

Riva stands out for its seamless integration with major CRMs and email platforms. The platform is intuitive, reliable, and significantly enhances productivity by automating data synchronization across systems. The setup is straightforward, and the ongoing support from the Riva team is responsive and solution-oriented. Review collected by and hosted on G2.com.

While the platform is robust, the reporting dashboard could be more customizable. Adding advanced analytics or user-specific views would enhance usability for larger teams with complex workflows. Occasionally, syncing delays occur during high traffic, though they are typically resolved quickly. Review collected by and hosted on G2.com.

It provides comprehensive revenue data operations solutions and it is accurate. Review collected by and hosted on G2.com.

I dislike the fact that it is automatic and makes it had to do things manually when need be. Review collected by and hosted on G2.com.

Easy to use. Software us very easy to use and clear to understand. Review collected by and hosted on G2.com.

There is not much that I dislike. Easy to navigate. Review collected by and hosted on G2.com.

Helps with sales cycle and making workflows more seamless and easier to catch errors Review collected by and hosted on G2.com.

Little tough to train and work through but ends up being worth it Review collected by and hosted on G2.com.

Riva's ease of use has been essential to our Sales & Marketing teams at Janus Henderson to track sales activity in the Salesforce system. Additionally, we just migrated to the cloud version of Riva and the project management team laid out the implementation in a very straight forward manner making it easy for me to complete the migration.

When we ran in to issues post migration, the support team was always super helpful and are willing to create enhancements based off customer feedback. Review collected by and hosted on G2.com.

As a Riva admin for my company, I'm finding that in the newer cloud version of Riva we had some of our capabilities taken away. This makes it harder to troubleshoot certain issues for our users, and increases the time to resolution.

Also, the updated interface for the Riva Insight bar has now created additonal clicks for our users when trying to send and track emails simultaneously. Review collected by and hosted on G2.com.

Riva has the best email syncing capability

Activity capture capabilities

Calendar syncing is easy

Activity scheduling and reminders

All in one with most up to date technology Review collected by and hosted on G2.com.

Eainstein activity capture can be enhanced

Not many things to dislike

Only few things which can be enhanced and are in pipeline for next release

The rates for Corp can have more promotions Review collected by and hosted on G2.com.

The ease of adding users and having their calendars sync appointments from the google business accounts. The creation of appointments being allowed to originate from the google side made it easier for users. Review collected by and hosted on G2.com.

As a higher ed institution, our users use their google calendars as personal accounts as much as work accounts and the riva tool was not as nimble at accounting for unique synchronizing rules/logic per user as our users would have wanted. Review collected by and hosted on G2.com.

Addresses the majority of the security concerns. Most services can connect these multiple CRMs, but addressing data security has always been an issue. Riva has that covered, and I like it for that. It also helps to access calendar data seamlessly, especially with troublesome Exchange servers 😠 Review collected by and hosted on G2.com.

It is pretty complicated to set up and not beginner friendly. Review collected by and hosted on G2.com.

The solution is flexible and configurable compared to other vendors, and handles things on the back end instead of client-side. Support is excellent, and the team is always accommodating and responsive. Review collected by and hosted on G2.com.

So far, I have no complaints, the solution is working as advertised, and end users are actively benefiting. Review collected by and hosted on G2.com.

Allows option for on-prem installation, which eases security concerns for on-Prem Microsot Exchange environments. Once setup, works seamlessly with little intervention needed Review collected by and hosted on G2.com.

Upgrade process is not seamless especially when switching to new windows platform Review collected by and hosted on G2.com.