RingEX Reviews & Product Details

RingCentral is an outstanding cloud-based communication platform that combines reliability, flexibility, and ease of use. The setup process is quick and straightforward, and the system works flawlessly across all my devices—desktop phone, computer, and smartphone. This seamless integration is especially important in my current role, where I split my time evenly between the office and working remotely.

One of RingCentral’s greatest strengths is its ability to deliver a consistent user experience regardless of location or device. The HD video and audio conferencing features are crystal clear, and our team relies on them daily without ever encountering issues or dropped connections. Both the mobile and desktop apps are intuitively designed, making it easy for anyone on our team to navigate and use the platform effectively.

What really stands out, though, is RingCentral's customer service. Every time I’ve reached out with a question or needed assistance, their support team has been responsive, knowledgeable, and genuinely helpful. They take the time to ensure issues are resolved thoroughly, and their professionalism gives me confidence that we’re in good hands.

Overall, RingCentral has been a reliable and feature-rich communication solution that supports the needs of both our in-office and remote teams. I highly recommend it to any business looking for a modern, scalable phone and communications system—with the added peace of mind of top-tier customer support. Review collected by and hosted on G2.com.

I have not come across a major dislike about RingEX Review collected by and hosted on G2.com.

RingEX has made communications for our firm extremely simple. Adding new user is a breeze and only takes a few minutes. User can install a desktop and mobile app so they are always available. Texting is also easy to use and the fax service is helpful to have.

The biggest plus as the IT admin for our firm is the wonderful tech support. I use the chat for support whenever I need help and the agents are all very knowledgeable. Most issues are solve in a matter of minutes. Review collected by and hosted on G2.com.

There is nothing that I dislike about RingEX. Review collected by and hosted on G2.com.

We transitioned to Ring Central from Mitel and it went great. The preparation that was done in advance by RC team and the support we recieved after made it a smoth transition for all of our staff spread across our offices and those working remotely as well. The admin portal had been much easier for me to use as well especially when dealing with the call routing changes. Review collected by and hosted on G2.com.

As a non-profit that has recently had a reduction in funding and therefore had to close an office and layoff several employees, it would be appreciated if we could reduce the number of licenses we pay for before the contract is over. Review collected by and hosted on G2.com.

Easy to use interface and simple menu makes it easy to find what you need. Tech support is extremely helpful and courteous. Coming from the Cisco world, it was an absolute pleasure to learn RingCentral. It is super easy and user-friendly ti utilize. Review collected by and hosted on G2.com.

I can't think of any downside to RingEX. Review collected by and hosted on G2.com.

However, over the past few months, I’ve noticed significant improvements. RingCentral now provides dedicated account managers, which has been a game-changer. Their customer service is much more accessible and responsive. Additionally, their collaboration with Agency Zoom has been a great enhancement, and it’s clear they’re focused on consistently improving their product. Review collected by and hosted on G2.com.

My experience with RingCentral has been a journey. Initially, I faced significant challenges with their customer service. When I reached out for support, I often had to make multiple calls and express my frustrations before receiving help. It was frustrating to speak with several team members, none of whom seemed to know what was happening or what steps had already been taken. There was a clear lack of communication. Review collected by and hosted on G2.com.

We’ve been using RingCentral at Office Pride since 2017, I joined the company in 2019, and overall, it’s been a great solution for our communication needs. The platform provides excellent phone clarity, and their 24/7 support is very reliable. We love the convenience of the phone and computer apps for team messaging, text messaging, task management, and calendar tracking—all of which keep our team connected and organized. Review collected by and hosted on G2.com.

Last year, we discovered that while adding new lines is easy and can be done at any time, removing unused lines is restricted to within 30 days of the annual renewal. Unfortunately, we weren’t notified when our renewal date was approaching, and even though we contacted them before the renewal date, their delayed response resulted in unnecessary complications to cancel those lines. As loyal customers, this felt like an unnecessary hurdle. Review collected by and hosted on G2.com.

Ring has been great with the options they provide with uses and services. We use Ring for our large dental practice phones, along with the team chat features. We find making and receiving calls to be easy. Setting up our phones was much more diffcult than represented by the sales person. It took roughly a month to get all the kinks worked out. Its a very complex system, so navigating the options typically required making a call to support for a reminder on how to make necessary changes. Support tends to be helpful and quick to answer. But I have also found I sometimes get different answers from different agents. Review collected by and hosted on G2.com.

We were unable to get our desk phones to update to compatibility. I wish the team chat feature was not connected to the phone system. I'm either getting too many notifications from phones, or missing out on everything going on in the team chat messages.

Its a very complex system to navigate on the portal. It always requires a call for support to help. Review collected by and hosted on G2.com.

As the Administrator of our Call Center, I rely heavily on our business metrics and performance analytics. These tools are invaluable in helping us deliver exceptional customer experiences.

The reporting capabilities allow me to pinpoint specific call details, including the exact time of the call and the agent who handled it. This information is crucial when we need to follow up with contacts, ensuring seamless and personalized interactions.

By leveraging these insights, we can refine our processes, enhance our service quality, and ultimately drive customer satisfaction Review collected by and hosted on G2.com.

I've been utilizing our call center software, and while it provides valuable insights, I do have one major concern. As a call center with four queues routing calls to us, I wish I had a clearer understanding of the call routing logic.

Occasionally, our agents experience extended periods of availability (3-4 minutes) only to receive calls from frustrated customers who claim to have been waiting for 9 minutes or more. To troubleshoot, I've made test calls from my cell phone, and surprisingly, the calls connect immediately.

This discrepancy is puzzling and can be frustrating, especially when our executive team inquires about our response times. I would greatly appreciate any guidance or support to help me better comprehend the call routing process and optimize our call center's performance. Review collected by and hosted on G2.com.

We've had the system for almost a year now (used daily) and we enjoy it much more than our previous analog phones. The implementationa and integration didn't take too long and it's user friendly/easy to use, and the phone systems we have are good looking as well. We like that it can transition from the desktop phone, to mobile, and over to desktop pretty seamlessly. The tech support team themselves are quite persistent and helpful whenever we inquire. Review collected by and hosted on G2.com.

Asides from the connectivity issues we have from time to time, we are pretty happy with the system and the ease of use. The LDAP search function sometimes indefinitely loads and we have issues transferring. The systems also require a re-sync from time to time which can get annoying. Review collected by and hosted on G2.com.

Ring EX works from anywhere. I can be at work, at home or on the go traveling. I have access anywhere I have an internet connection. Setting up users and personal devices is very easily done. This is my 2nd company I have been working for using Ring Central and we have all loved the ease of integration of all the tools they offer. Our users are excited about using this platform all the time when working remotely. Review collected by and hosted on G2.com.

So far I have not found anything that I do not like or would not use. Your product support and engineering people are very helpful. Review collected by and hosted on G2.com.