What I love about Ringcentral is that all the features they offer, actually work as expected. Too many times companies will advertise a feature, but then it ends up being only a half measure in practicality. This is saying something considering the amount of things you can do with a Ringcentral account. Call parking, forwarding, grouping, multi level IVR, etc.
The control panel to set things up for both admins and individual users is also quite intuitive. Maybe a little overwhelming at first, but once you click around for 5 minutes, making changes exactly how you want them becomes natural.
Changes are instant too. Which is great as you can test new call flows and features without worrying about taking your system down for an extended period of time.
Their customer service is great as well. The reps are knowledgable and quick. I've only had to call in a couple of times, but I always felt satisfied. Never received any type of run around.
They haven't had any noticeably outages, and VERY rarely does my call quality noticeably drop. When it does, it is never for more than a minute or so.
Lastly, Ringcentral is clearly not just sitting around. Over the past couple years they've added some awesome features. Automatic call recording, meetings, conference calls, collaboration tools, business SMS. Review collected by and hosted on G2.com.
Their base pricing for the Office line seems just a tad high. However, they do back it up with the features. Can't complain too much.
Their control panel is very sluggish and desperately needs an update I think.
On their conference call feature, when callers call in, they are greeted with a branded "Welcome to Ringcentral..." message. I strongly feel this is unprofessional and I should either be able to customize that conference call greeting or at the very least they should leave that greeting unbranded.
Ringcentral's products currently do not support Linux at all. You can use Ringcentral with linux just fine as the dashboard is web based. However, I really would like an official Linux compatible SIP client or the full desktop app they have for Windows/Mac that allows SMS messaging, viewing faxes, etc. As a Linux user, right now I'm having to login to the slow dashboard to download faxes. I can have them be sent via email, but I find that a little cluttering.
I wish we could send and receive the business SMS via the dashboard online rather than just the Windows app and mobile app.
I wish they had a mobile app for BlackBerry 10 or if they spent just a few minutes and submitted the existing Android app to additional Android app stores like Amazon. Review collected by and hosted on G2.com.
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RingCentral Office Review
Business Collaboration Tool for Communications
1,096 RingEX Reviews
We needed to migrate our existing phone service, but were not sure if it would work out. Ended up being better than expected, and the solution is so robust. Great onboarding training that helped make it that much easier to implement. Review collected by and hosted on G2.com.
nothing at all that I can think of. Everything meets our expectations. Review collected by and hosted on G2.com.
RingEX has made communications for our firm extremely simple. Adding new user is a breeze and only takes a few minutes. User can install a desktop and mobile app so they are always available. Texting is also easy to use and the fax service is helpful to have.
The biggest plus as the IT admin for our firm is the wonderful tech support. I use the chat for support whenever I need help and the agents are all very knowledgeable. Most issues are solve in a matter of minutes. Review collected by and hosted on G2.com.
There is nothing that I dislike about RingEX. Review collected by and hosted on G2.com.
We transitioned to Ring Central from Mitel and it went great. The preparation that was done in advance by RC team and the support we recieved after made it a smoth transition for all of our staff spread across our offices and those working remotely as well. The admin portal had been much easier for me to use as well especially when dealing with the call routing changes. Review collected by and hosted on G2.com.
As a non-profit that has recently had a reduction in funding and therefore had to close an office and layoff several employees, it would be appreciated if we could reduce the number of licenses we pay for before the contract is over. Review collected by and hosted on G2.com.
Easy to use interface and simple menu makes it easy to find what you need. Tech support is extremely helpful and courteous. Coming from the Cisco world, it was an absolute pleasure to learn RingCentral. It is super easy and user-friendly ti utilize. Review collected by and hosted on G2.com.
I can't think of any downside to RingEX. Review collected by and hosted on G2.com.
Miles is the best thing about RingEX. The services work as expected but anytime we need to make a change to our account or need help with the registration processes, Miles has all of the answers! Review collected by and hosted on G2.com.
We did have to spend hours on the phone with representatives that were little to no help before we were fortunate enough to be helped by Miles. Review collected by and hosted on G2.com.
However, over the past few months, I’ve noticed significant improvements. RingCentral now provides dedicated account managers, which has been a game-changer. Their customer service is much more accessible and responsive. Additionally, their collaboration with Agency Zoom has been a great enhancement, and it’s clear they’re focused on consistently improving their product. Review collected by and hosted on G2.com.
My experience with RingCentral has been a journey. Initially, I faced significant challenges with their customer service. When I reached out for support, I often had to make multiple calls and express my frustrations before receiving help. It was frustrating to speak with several team members, none of whom seemed to know what was happening or what steps had already been taken. There was a clear lack of communication. Review collected by and hosted on G2.com.
We’ve been using RingCentral at Office Pride since 2017, I joined the company in 2019, and overall, it’s been a great solution for our communication needs. The platform provides excellent phone clarity, and their 24/7 support is very reliable. We love the convenience of the phone and computer apps for team messaging, text messaging, task management, and calendar tracking—all of which keep our team connected and organized. Review collected by and hosted on G2.com.
Last year, we discovered that while adding new lines is easy and can be done at any time, removing unused lines is restricted to within 30 days of the annual renewal. Unfortunately, we weren’t notified when our renewal date was approaching, and even though we contacted them before the renewal date, their delayed response resulted in unnecessary complications to cancel those lines. As loyal customers, this felt like an unnecessary hurdle. Review collected by and hosted on G2.com.
Ring has been great with the options they provide with uses and services. We use Ring for our large dental practice phones, along with the team chat features. We find making and receiving calls to be easy. Setting up our phones was much more diffcult than represented by the sales person. It took roughly a month to get all the kinks worked out. Its a very complex system, so navigating the options typically required making a call to support for a reminder on how to make necessary changes. Support tends to be helpful and quick to answer. But I have also found I sometimes get different answers from different agents. Review collected by and hosted on G2.com.
We were unable to get our desk phones to update to compatibility. I wish the team chat feature was not connected to the phone system. I'm either getting too many notifications from phones, or missing out on everything going on in the team chat messages.
Its a very complex system to navigate on the portal. It always requires a call for support to help. Review collected by and hosted on G2.com.
As the Administrator of our Call Center, I rely heavily on our business metrics and performance analytics. These tools are invaluable in helping us deliver exceptional customer experiences.
The reporting capabilities allow me to pinpoint specific call details, including the exact time of the call and the agent who handled it. This information is crucial when we need to follow up with contacts, ensuring seamless and personalized interactions.
By leveraging these insights, we can refine our processes, enhance our service quality, and ultimately drive customer satisfaction Review collected by and hosted on G2.com.
I've been utilizing our call center software, and while it provides valuable insights, I do have one major concern. As a call center with four queues routing calls to us, I wish I had a clearer understanding of the call routing logic.
Occasionally, our agents experience extended periods of availability (3-4 minutes) only to receive calls from frustrated customers who claim to have been waiting for 9 minutes or more. To troubleshoot, I've made test calls from my cell phone, and surprisingly, the calls connect immediately.
This discrepancy is puzzling and can be frustrating, especially when our executive team inquires about our response times. I would greatly appreciate any guidance or support to help me better comprehend the call routing process and optimize our call center's performance. Review collected by and hosted on G2.com.
We've had the system for almost a year now (used daily) and we enjoy it much more than our previous analog phones. The implementationa and integration didn't take too long and it's user friendly/easy to use, and the phone systems we have are good looking as well. We like that it can transition from the desktop phone, to mobile, and over to desktop pretty seamlessly. The tech support team themselves are quite persistent and helpful whenever we inquire. Review collected by and hosted on G2.com.
Asides from the connectivity issues we have from time to time, we are pretty happy with the system and the ease of use. The LDAP search function sometimes indefinitely loads and we have issues transferring. The systems also require a re-sync from time to time which can get annoying. Review collected by and hosted on G2.com.
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