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Reviews.io Reviews & Product Details

Reviews.io Overview

What is Reviews.io?

REVIEWS.io – Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io.

Reviews.io Details
Product Website
Languages Supported
German, English, French, Italian, Dutch, Spanish
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Product Description

Reviews.io has developed several review collection solutions including Merchant Review Collection, Product Review Collection & In-Store Review Collection. Reviews.co.uk is focused on providing the best social review experience for websites across the globe. Our developers are happy to create custom solutions to fit your individual business needs. We display all of our costs upfront and don’t tie you in with lengthy contracts. We don’t shy away from challenging projects and we love creating custom solutions for our clients.


Seller Details
Company Website
Year Founded
2022
HQ Location
Boston, MA
Twitter
@clearer_io
173 Twitter followers
LinkedIn® Page
www.linkedin.com
158 employees on LinkedIn®
Description

Start collecting genuine text & video reviews from your happy customers in under 10 minutes.


RB
Overview Provided by:

Recent Reviews.io Reviews

C
Casida .Small-Business (50 or fewer emp.)
5.0 out of 5
"A great solution for Reviews and a lot more!"
They have many different solutions for getting and dealing with reviews, great widgets, it is easy to install and in case there is an issue, the ve...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"The best support team I have ever had the chance of interactive with!! Special shoutout to Jenson"
The reviews.io team was quick to respond and take action regarding my concerns. As a marketing professional, I am yet to find another team that is ...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Removal of hoax reviews"
I contacted Reviews.io using the live chat and spoke to Jenson. I told him we had received 6 hoax/spam 1 star reviews in the last 3 months - he rem...

Reviews.io Media

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Video Reviews

543 Reviews.io Reviews

4.8 out of 5
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543 Reviews.io Reviews
4.8 out of 5
543 Reviews.io Reviews
4.8 out of 5

Reviews.io Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
TS
Director of Innovation and Market Insights
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reviews.io?

The support team at Reviews.io is incredibly responsive, handling every request I send with lightning-fast efficiency. The platform itself is packed with powerful features that exceed our current needs, giving us confidence that it will scale seamlessly as our team grows. As we become more strategic in leveraging reviews and snippets across our website, we know Reviews.io will provide the flexibility and customization needed to enhance engagement and create a better buying experience. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

My only complaint is that there is no real-time WYSIWYG editor for making live updates. The code has to be generated and then placed into our code by our developers. Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

After a website migration, we lost all ability to show the reviews we had gathered in our very dated ERP for many years in business. ReviewsIO has been able to validate these reviews, link them to our user generated content, and get them live on our new website. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io

Thanks for your feedback! Great to hear our support team has been helpful and that the platform is working well for you.

We appreciate your input and are always looking to improve - your insights are valuable to us. Looking forward to supporting your growth!

LW
Shareholder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reviews.io?

We are quite new to Reviews.io and are still collecting experience. We had a few initial problems with understanding and then used the chat support function. Our support agent Trilok was extremely friendly and helpful and had a solution for everything.

Also setup is quite easy and the ReviewBooster a very good tool to start out with some Reviews if you already have a few customers. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

The lowest entry level for subscriptions is 1,500 invitations, which we consider to be very high, especially for young companies.

And on that lowest level there are still quite a bit of restrictions (eMail-Templates, etc.) Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

Reviews.io is helping us collecting feedbacks from our customers and understanding where there is room for improvement. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io

Glad to hear you're finding REVIEWS.io useful and that Trilok was able to provide great support! The Review Booster is a great way to get started, and we’re happy it's been helpful.

We appreciate your feedback on the subscription levels and limitations - it's valuable input, and we'll take it into consideration.

Thanks for sharing your experience!

GH
Ecommerce
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reviews.io?

Multitude of features that really take your Reviews to the next level allowing you to play with the big boys. Support is spot on and is always ready to help you, they really do have your back. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

To get the best of reviews.io you really need to refine your setup as out of the box it's likley not going to give you the outcome you may be looking for. Also some of the widgets cant be saved when customising, meaning if you setup a widget in exactly how you like it, it may not be avaiable the next time you want to update it, ultimatley, starting from scratch, unless you know code. Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

Review syndication to Google merchant centre. Allowing users to split review invites across different platforms, while ensuring you can consolidate them in one place. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io

Thanks for your feedback. We're glad to hear that our features and support are helping take your reviews to the next level.

We appreciate your insights on setup and widget customization - we’re always working to improve.

Verified User in Retail
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reviews.io?

so responsive. i spent a day trying to install something and when i had completley lost hope that it would ever work i reached out. Trilok was amazing resolving the issue - it was complicated and they were so patient to make sure it worked as expected. It also helped convince me to upgrade my plan to utilize additional features. Im very happy i chose reviews.io Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

i wish there was an integration with shopify inbox to be able to nudge people to write a review - either when chatting in if they had placed a previous order -or- as a pop up on the site to review a previous order if they have come back to the site. Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

customers need to see trusted reviews - both to buy and know how products fit and what to expect. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io

Thank you for your feedback! We’re thrilled that Trilok could resolve the issue quickly and that you’re now able to take full advantage of our features.

We appreciate your suggestion for a Shopify Inbox integration and will pass it along to our team.

If you need any further assistance, we’re always here to help!

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reviews.io?

I have been a customer of Reviews.io for many years. When I signed up there wasn't many review platforms that were interested in SMB customers and Reviews.io were very eager to work with and help me without any contracts or large commitments on my end. At the time of adopting Reviews.io I found other competitor companies were very unscrupulous with the pricing.

Their support has always been extremely responsive and helpful whenever I face an issue. A few years ago they proactively contacted me when they opened an Australian subsidiary and arranged for billing to be in my local currency which was great.

Reviews.io are a smaller company and they are constantly improving their product and if you make a suggestion it feels like they take it on board rather than saying "we'll look into adding that to our roadmap". Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

I can't think of anything that I dislike at this stage. Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

Reviews.io removes the hassle of collecting reviews from customers and managing their responses. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io

Thanks for being a long-time customer! We’re so glad you’ve found value in our platform and support. Your feedback means a lot, and we’ll keep working to improve. Appreciate your support!

Verified User in Automotive
AA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reviews.io?

The platform is very easy to use, with many customizable elements, and has allowed us to quickly increase our customer reviews at an extremely fast pace. The support team is very responsive (especially Mr. Trilok and Mr Maddox), and they have in-depth knowledge of the platform, ensuring quick assistance in case of any issues. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

In the future, I would like Reviews.io to dive deeper into the data related to template performance by country, and develop more precise analysis tools and more detailed insights into the invitation history. Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

Requesting customer reviews has always been a delicate task and a productivity loss for our sales team, who used to spend time asking customers one by one to leave a review. The great strength of Reviews.io is the assisted automation of review email sending. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io

Thanks for your review! We're thrilled that REVIEWS.io has made collecting reviews easier and that our support team have been so helpful.

We appreciate your feedback on deeper data insights and template performance by country - this is really valuable, and we'll certainly take it into consideration for future improvements!

Verified User in Apparel & Fashion
AA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reviews.io?

The support team available via the chat widget really have been invaluable in assisting me in getting our reviews published on our website and explaining where we had been going wrong. I would highly recommend them as a company. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

I'm struggling to find any negatives about using reviews.io at the moment but if there was something, it would be more related to Google and their requirement for showing rating stars in ads which currently means you need to have had at least 100 reviews in the last 12 months. But this is not something reviews.io can do anything about as far as I know. Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

Getting direct feedback from our customers published on our product pages Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io

Thanks for your kind words! We're glad that our support team could help get your reviews published smoothly. We appreciate the recommendation!

For Google’s rating star requirements, you can find more details in the support article below.

See how Reviews.io improved
LJ
Marketing Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Reviews.io?

If you have a problem you can write a message to the support team and they will respond very quickly. Even if it is a complex problem, they will discuss it internally and give you the best advice they can and will not quit until it is solved. Thank you so much! Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

The use of the program is not really self-explanatory, and sometimes even a bit complicated. If you get used to it, it is easy to work with. Though I still wish you could activate multiple Flows at a time. Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

Get reviews on Products and use them in Google Ads Review collected by and hosted on G2.com.

Response from Mollie Herbert of Reviews.io

Thank you for your review! We're happy to hear that our team has been able to assist you quickly and effectively.

We understand that the platform can feel a bit complicated at times, and we're always working to make it more intuitive. Your suggestion about activating multiple Flows is much appreciated, and we'll definitely take it into consideration in future product updates.

If you have any other feedback or need any help, don’t hesitate to reach out—we’re always here for you! 😊

HS
Ecommerce Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reviews.io?

We have been with reviews.io for 2 years now and have been very happy with it. Leila is an amazing representative for the company and her support for our success has been excellent. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

the ability to integrate with klaviyo has been limited but they have updated this recently for all levels Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

n/a Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io

We're glad that REVIEWS.io has been working well for you over the past two years, and we’ll be sure to pass your kind words on to Leila!

We appreciate your feedback on the Klaviyo integration - great to hear that the recent updates have helped.

Thanks for your review!

WB
Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Reviews.io?

Our web developer created a huge issue for us when integrating Reviews.io with our website. I emailed support at Reviews.io for help, not expecting a reply for at least a few hours. However, within minutes I'd heard back from Khalil, who dealt with our problem very quickly and efficiently. It's very rare to get such a speedy and helpful technical response from a company in this type of industry so thank you and well done Khalil.

Kind Regards

Will Best Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

Couldn't find contact email address for Reviews.io on our Dashboard so had to google it Review collected by and hosted on G2.com.

What problems is Reviews.io solving and how is that benefiting you?

On Page Product Reviews Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io

Hi Will,

Thanks for the great feedback! We’re glad Khalil could help so quickly. Appreciate the note on the contact email - we’ll look into it!