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Post Planner Reviews & Product Details

MC
Web Developer, Online Strategist
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Post Planner?

There are no pros. The quality of the service is low, my engagement did not go up, I received my first spam complaint in over 5 years of working with social media for business. Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

Product usefulness is low, the cost is high, billing policy is unnecessarily unfair at best and unethical at worst. Review collected by and hosted on G2.com.

Recommendations to others considering Post Planner:

Not worth it. Buyer Beware. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

A company worth its salt would not have to employ a policy of charging for their service three months in advance of the renewal date with no email notice and NO possibility of a refund. Oh - but that's in their terms around the 1300 word mark so read carefully and buyer beware! This company is a great example of how unethical companies take advantage of consumers.

I manage several social media accounts and purchased a membership for $60 in Feb 2016 because their advertising promised that I could generate more posts for my clients with increased engagement in a shorter amount of time.

During my first trial, I was not very impressed with the quality of the posts but was not ready to totally give up. Months later I got a chance to go back to it. I really put a lot of time and effort this time into pouring through post, article, and other suggestions to find something of value that wasn't just "fluff." Many of the posts and article suggestions were too generic or not appropriate for use with business social media accounts. I could only use about one of every 15-20 posts I had to look at. When I tried to save custom searches, they ended up mostly producing ZERO suggestions with any stars (more stars indicate higher levels of predicted engagement). I have clients in several different industries, so it is quite odd that nothing popular could be found for any of my custom searches. It was all - "have a great day" puppies, and "you can do it" cats. Anything that wasn't along those lines would not ever have any stars. Now I know there is popular content for the industries I serve since I work in social media every day.

I did end up posting some of these silly "fluff" posts because PostPlanner promises that your engagement will go up. Not only did I get less engagement from their posts, I got my first spam complaint on facebook :(

I decided that I had burned through way too much time with this program and I had a few more months until it expired so I set a reminder to give it one more shot before I canceled.

Lo and behold, in November 2016, I was charged $93.37 by PostPlanner. I was taken by surprise. "This must be a mistake," I thought. I was in no way prepared or willing to pay anything for this silly service let alone almost $100! I do a lot of commerce over the internet and am even a web hosting vendor myself. So I think, "No Problem." I figured I would just tell them I didn't intend to purchase the service renewal and request a refund. SURELY, that would not be a big deal since THERE IS NO MONEY OUT OF THEIR POCKET and since it goes through PayPal, it would literally take seconds to log in to PayPal and click the "Refund" button (as I know from personal experience with my business). But I was denied stating that their plan renews anytime within 90 days before your due date and it is NON-REFUNDABLE once it goes through. After a few emails back and forth (which were obviously boilerplate because I see the same responses on this site), the last correspondence is (and I quote):

"Hi Michelle-

I'm very sorry you are unhappy. Our policies are very clear in our terms.

Regards,

Leeann"

Yes - it IS stated in their policy. This policy is accessible from a link at the bottom of their website and start at about word 1200. Some will argue that it is my fault and I did not read the 73 paragraphs consisting of over 5600 words outlining all of the terms in the middle of my work day when I was trying to increase my productivity. And they would be correct.

But I am also a business owner and a very active online consumer. I believe that we should be able to have just a little tiny bit of trust when we make a purchase. When a company puts some very non-standard early billing terms in their agreement that have no reason or justification and just plain don't make sense, it seems like it is only a sorry tactic to increase their revenue. I have in the past refunded fees charged for something (that did not cost me anything) if there was a misunderstanding. Even if it was clear in my terms. This is so rigid and outside of my business experiences over the last 15 years. Personally, I go above and beyond to make sure my customers understand their billing! If I had to charge three months in advance for something, you better believe I would send an email or something. Just so I wouldn't have to deal with these bad reviews if for nothing else!

This is just bad business and very unethical to me. I have never in my life heard of charging someone so far in advance for a virtual service and then refusing refunds! This is why I am writing this. This is so obviously an attempt to rip people off. Review collected by and hosted on G2.com.

Post Planner Overview

What is Post Planner?

Social Media Management: Facebook Marketing.

Post Planner Details
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Product Description

Social Media Management: Facebook Marketing.


Seller Details
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@PostPlanner
46,505 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Description

Post Planner is a social media management platform designed to help businesses and individual users enhance their online presence by providing tools to plan, schedule, and analyze social media content effectively. This service allows users to discover curated content, automate posting schedules, and boost engagement across platforms like Facebook, Twitter, and Instagram. Through its website, Post Planner offers insights into optimal posting times and performance metrics, making it an invaluable tool for social media marketers aiming to optimize their outreach and interaction efforts efficiently.


JP
Overview Provided by:
I crush the boxes people think outside of — and use them for kindling.

Recent Post Planner Reviews

CC
Chastity C.Small-Business (50 or fewer emp.)
5.0 out of 5
"They've been reliable through all of my growing pains"
It's simple, reliable and their customer service is always on point.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The best option for social scheduling and curating"
Range of features, ease of use, capacity
PM
Poorvaa M.Small-Business (50 or fewer emp.)
3.5 out of 5
"Effortless SMM and Value for money!"
The Post Planner app is an excellent tool for managing social media content efficiently. With its user friendly With it's user friendly interface a...

Post Planner Media

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48 Post Planner Reviews

3.9 out of 5
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48 Post Planner Reviews
3.9 out of 5
48 Post Planner Reviews
3.9 out of 5

Post Planner Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
CC
Photographer / Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Post Planner?

It's simple, reliable and their customer service is always on point. Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

Some people have said that the interface can feel a little dated compared to newer social media tools with flashier designs or AI features. I happen to love the simple interface and that they keep it as direct and straight-forward as possible. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

Time. The most important problem. I maintain multiple platforms, I don’t have time to babysit social media or chase the trends. I am not looking for vanity metrics. I just need to stay visible without burning out. Review collected by and hosted on G2.com.

PM
CTO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Post Planner?

The Post Planner app is an excellent tool for managing social media content efficiently. With its user friendly With it's user friendly interface and scheduling features it makes planning and posting content a breeze. It has allowed me to The to schedule posts across multiple platforms simultaneously saves time and ensures a consistent online presence. I would suggest it's a must have tool for anyone who is into social media marketing. Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

I would say their changes in subscription policy is what I didn't liked much, overall it's not a bad app. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

It has enabled me to manage my post in an efficient manner. As it is hard for me to remember the days when to post, this tool has been a good reminder for me to upload my posts on time. Review collected by and hosted on G2.com.

Verified User in Broadcast Media
UB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Post Planner?

the best thing for me is being able to schedule multiple channels all at one time. I manage social for several different radio stations and being able to select different channels to post on all at once is great. I also like being able to repeat posts. We have a number of "features" that we do social for so being able to schedule them at 1 time but knowing they will continue to post forever is great. It makes it very easy. Also, customer support is great. They are responsive when I need help or have questions about something. I use it all the time and it's easy to implement and to integrate into my scheduling needs. Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

It's hard to pick something for this as there are a lot of great features. The thing I dislike the most is when I'm trying to tag a partner, it can be difficult to find the partner's social network. It's not all the time but enough that I'm mentioning it. If I know what their tag is, it's very easy to find, but when I'm just searching, I have to be creative sometimes to find the right one. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

It solves the problem of needing to schedule individual posts. Again, I can schedule on multiple platforms all at 1 time. Review collected by and hosted on G2.com.

LS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Post Planner?

I've been using Post Planner for a little over two years. I'm currently managing 16 profiles, but I've managed up to 23. I find Post Planner easy to use for posting curated content - it's built right into the system! Original content is just as easy as posting to the platform itself. I can upload and post articles, images, or videos, add hashtags and links, and see the posts before they are sent out. The support when I have an issue is amazing. Within 48 hours I get a response with instructions on how to fix my issue. Finally, Post Planner was easy to implement into my workflow, and being online and mobile lets me post from anywhere. I use it daily so It's one of the tabs that open when my browser launches! Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

It's a really tiny thing - but if I'm posting to Facebook and Instagram - or anyplace and Instagram, I have to remember to make sure the image is square for Instagram requirements. Which is easy when I'm posting original content. But when I'm using the streams to post curated content - I forget and my posts won't go thru to Instagram. So I'll download the artcile image and crop it and then repost it. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

It's only one place I have to go to post for multiple clients into multiple social accounts. AND it's the only social posting tool that allows for content curation within the tool. Review collected by and hosted on G2.com.

Verified User in Publishing
UP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Post Planner?

Range of features, ease of use, capacity Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

I haven't found anything I dislike about it yet. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

Having the ability to schedule thousands of posts, curate existing posts and sort posts into buckets and manage them in a posting timetable. Review collected by and hosted on G2.com.

NJ
Editor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Post Planner?

There are many things I could put here, but I feel the customer support has been better than almost any experience elsewhere. If I am ever confused about a function, the CS answers quickly and correctly. No crazy over-the-top fake empathy or any of that annoying stuff. Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

Limits to account connections. This is more of a ME problem, though. It scales up with the plans, and that is good. I just need to be able to afford a better plan. That being said, it isn't expensive really. Again, it is a ME problem. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

I feel it changed the way I was posting in a good way. The whole content into buckets that a schedule pulls from is brilliant. I can schedule stuff months in advance to keep my SM accounts active and not worry. While at the same time, I can schedule my own content separately. Review collected by and hosted on G2.com.

PS
Marketing Associate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Post Planner?

Post Planner is a fantastic tool that helps the marketing team manage their social media tasks. It is great for scheduling posts and curating content for various social media platforms. One of the best features is that you can customise your posts according to your audience, which helps reach more people and grow the business. It is easy to use and easy to navigate around. The tool also provides engagement metrics which is very helpful in tracking your posts. It offers a built-in post-scheduling feature to choose a specific time and date to publish. With Post Planner, you will never run out of content! Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

Overall the software is excellent, but the cost is a bit high. Also, we need a feature that could move the scheduled post into drafts when we have to edit it instead of recreating it from scratch. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

With Post Planner managing our social media content has become easy and convenient. Finding relevant content to post is terrific, and it helps us choose the best content to enhance interactions with our audience. Our followers love our content, which has increased our website's engagement. We can access Facebook, Twitter and Instagram all simultaneously, and it helps us plan and schedule all our posts easily. The software saves a lot of our time and makes social media marketing effective. Review collected by and hosted on G2.com.

GA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Post Planner?

Repeat Scheduling long-term is a great feature! Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

Tokens and failed scheduled post at times have been annoying, but usually it has something to do with the social media channel changes. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

It is a big time saver and a large resource of content Review collected by and hosted on G2.com.

AS
Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Post Planner?

Cloud-based social engagement solution. It is for small, midsize and large businesses. We can measure and Predict the engament of social media. All Social media like Twitter, Facebook, Instagram and others are in one app. We can automate the calendar activities. Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

It's cost pricing is high and automated, and the publishing calendar is updated required. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

To see social media apps like Twitter, Instagram, Facebook and other's engagement. Calendar creation, inbox sharing, content making etc. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Post Planner?

They are priced great for starters and have amazing coupon codes to get premium packages at a discount, but if you find that the software isn't for you cancel immediately, as waiting will cause you to automatically charged the next year and there is NO refund.

Besides that the social profiles it supports are great like LinkedIn, Twitter and Facebook. Review collected by and hosted on G2.com.

What do you dislike about Post Planner?

They don't allow for a refund even in you never used the software!

Also the UI takes a bit of getting used to. Once you get the hang of it, the workflow is simple, but it is a journey getting there. Review collected by and hosted on G2.com.

Recommendations to others considering Post Planner:

Just know what features you need before you pay them any money. Play around with the software and decide in 2-3 days if it fits your needs. Review collected by and hosted on G2.com.

What problems is Post Planner solving and how is that benefiting you?

Automation with our content. We decided to get the year-long plan and found that we didn't use it as often as we thought throughout the year, but the feature are rich and when we did use it, the execution was simple. Review collected by and hosted on G2.com.