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4.8 out of 5
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Pivotal CRM
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Very archaic but idiot proof
55 Pivotal CRM Reviews
3.4 out of 5
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FS
Faisal S.
Group Services Manager
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about Pivotal CRM?
In my view PCRM have a Better understanding of customer needs and preferences, leading to stronger relationships.
Further I rate Pivotal CRM as a versatile CRM solution that helps businesses manage customers, sales pipelines, and marketing campaigns efficiently, leading to improved customer satisfaction and increased revenue. Review collected by and hosted on G2.com.
What do you dislike about Pivotal CRM?
limited customizaion create boundraies in analytical summires further Pivotal CRM's integration with third-party applications is needed little enhancement Review collected by and hosted on G2.com.
RM
Rishabh M.
Business development & Sales Marketing Engineer
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about Pivotal CRM?
Customization and flexibility are the best aspects of Pivotal CRM. It empowers businesses to tailor the system to their specific needs, creating personalized workflows and data fields. This customization capability sets it apart and makes it a valuable tool for effective customer relationship management. Review collected by and hosted on G2.com.
What do you dislike about Pivotal CRM?
The initial setup and learning curve of Pivotal CRM can be challenging, especially for users with limited technical expertise. It may require some training and configuration to fully leverage its capabilities, which can be a drawback for some businesses, particularly for the tech savy users as it can get frustrating at initial stage. Review collected by and hosted on G2.com.
IR
Inder Ratan R.
Operations OnGrid
Mid-Market(51-1000 emp.)
What do you like best about Pivotal CRM?
An independent resources for CRM pricing, demos and comparisons Review collected by and hosted on G2.com.
What do you dislike about Pivotal CRM?
The initial setup and learning curve of pivotal CRM can be challenging, especially for users with limited technical. Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Enterprise(> 1000 emp.)
What do you like best about Pivotal CRM?
Pivotal is good for managing customer interactions and relationships. Pivotal's customer relationship management software enables contact centers with a ticketing system and provides decent reporting & dashboard capabilities. Review collected by and hosted on G2.com.
What do you dislike about Pivotal CRM?
When we used Pivotal several years ago, it was a clunky software with limited capabilities and a heavy interface. The app failures were not uncommon at that time. It looks like they improved significantly in recent years with a modern look and feel. Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Enterprise(> 1000 emp.)
"It was really good. This was my second crm tool that I used in my career when i worked with Aptean"
What do you like best about Pivotal CRM?
this is a highly customisable CRM. It has a lot of fields that can be configured but it definitely is one of the best that I have used so far. Review collected by and hosted on G2.com.
What do you dislike about Pivotal CRM?
The only part when the implementation sort of causes slowness and you can't action your tickets Review collected by and hosted on G2.com.
UF
Verified User in Food & Beverages
Small-Business(50 or fewer emp.)
What do you like best about Pivotal CRM?
If you're experienced and you know what you are doing, then Pivotal CRM is easy to understand. Essential customization, coverage facility and amalgamation etc are all there. Review collected by and hosted on G2.com.
What do you dislike about Pivotal CRM?
Plenty to dislike about Pivotal CRM. It fell way short of what I expected. The interface is intimidating (especially if you're new) and is extremely buggy. This lags at times and often stalls out on loading (and no, it's not my system issue). Review collected by and hosted on G2.com.
SL
Sanay L.
Team Lead - Projects and Operations
Small-Business(50 or fewer emp.)
SD
Shreese D.
Fraud Analyst
Mid-Market(51-1000 emp.)
UD
Verified User in Design
Mid-Market(51-1000 emp.)
What do you like best about Pivotal CRM?
Straight forward, easy to use. Best aimed toward a single source of clients. Review collected by and hosted on G2.com.
What do you dislike about Pivotal CRM?
It becomes complicated when dealing with customers from multiple sources. Review collected by and hosted on G2.com.
AF
Verified User in Financial Services
Mid-Market(51-1000 emp.)
What do you like best about Pivotal CRM?
I really enjoyed the dashboard and think that it is probably the best piece but it feels very dated. I think the entire product could use a facelift Review collected by and hosted on G2.com.
What do you dislike about Pivotal CRM?
It feels dated and some of the intergrations are dated as well. This is a robust program that requires a lot of input to get up and running Review collected by and hosted on G2.com.
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