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Paubox Reviews & Product Details

Paubox Overview

What is Paubox?

Paubox is a leader in HIPAA compliant communication and marketing solutions for healthcare organizations. Listed on the Inc. 5000 list of fastest-growing privately owned companies, Paubox is trusted by over 5,000 healthcare organizations, including AdaptHealth, Cost Plus Drugs, Covenant Health, and SimonMed Imaging. Our email solutions are HITRUST CSF certified for the highest standard of security and encrypt all outbound email by default. This allows providers to communicate directly with their patients from Google Workspace, Microsoft 365, or Microsoft Exchange—no portals or passcodes required. Email sent is HIPAA compliant, every time, without the risk of human error. Paubox Email Suite offers secure, HIPAA compliant email encryption, inbound security, data loss prevention, workflow automation, and more for healthcare organizations of all sizes. Paubox leads the industry for Best Secure Email Gateway, Email Security, HIPAA Compliant Messaging Software, and Email Encryption solution according to G2 rankings. With Paubox Email Suite Plus and Premium plans, get extra security features to stop inbound email threats. Protect your email from spam, viruses, ransomware, phishing attacks, data breaches, and data loss. Leverage Paubox Marketing to improve patient communications and grow your healthcare business. Unlike other email marketing platforms, Paubox Marketing is HIPAA compliant and our patented approach lets email recipients read secure messages in their inbox like regular email. Providers can segment contacts and send highly relevant email campaigns personalized with PHI. Paubox Email API integrates HIPAA compliant email into third-party applications to easily send secure, transactional messages. Quickly set up secure email with out-of-the-box or custom API integrations using modern REST API or SMTP options. Paubox Texting is a HIPAA compliant texting API that can be personalized with PHI to improve patient engagement. We applied the same principles to HIPAA compliant texting that make Paubox Email Suite so patient-friendly - recipients won’t need to download a special app or use a password-protected portal to read your text messages.

Paubox Details
Product Website
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Paubox Community
Languages Supported
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Product Description

Paubox is an easy way to send and receive HIPAA compliant email.


Seller Details
Seller
Paubox
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
Twitter
@PauboxHQ
16,878 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Description

Paubox is a secure email service provider that specializes in delivering HIPAA-compliant email solutions for healthcare organizations. The platform enables users to send and receive encrypted emails without requiring recipients to log in or use special portals. Paubox focuses on enhancing patient privacy and simplifying communication in the healthcare sector while ensuring compliance with regulatory standards. Their services include secure email, email marketing, and integration with various healthcare software systems. For more information, visit their website at https://www.paubox.com.


RK
Overview Provided by:
COO at Paubox

Paubox Integrations

(1)
Verified by Paubox

Recent Paubox Reviews

BG
Brad G.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great Product for Small Business"
A price that can't be beat for ten or under users. Easy to setup, seamless for users to use.
BW
Bradley W.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great Easy Email Encryption product - super effective and no issues"
Easy to set up, easy to administer. So far I've had no complaints from anyone that is setup in the system. I've been with them for a couple years n...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Easy seamless HIPAA compliance"
Paubox plugs in seamlessly to my Google Workspace so that my clinical emails are encrypted without me having to ask my recipients to open a separat...

Paubox Media

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Video Reviews

407 Paubox Reviews

4.9 out of 5
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407 Paubox Reviews
4.9 out of 5
407 Paubox Reviews
4.9 out of 5

Paubox Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
NP
Director of Information Systems
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Paubox?

Paubox provides excellent encryption services for emails, allows for easy access for recipients to receive emails and provides fast and friendly customer support. We have been using Paubox for 3+ years and recommend it to all who need HIPAA compliant email systems as they have an easy way to setup complete encryption on emails. It was very easy to integrate Paubox into our Google Workspace system. Their incoming security features like ExecProtect are also a great way to keep our systems safe and secure. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

There have been times that new products they release have not worked flawlessly when they startup, but they have always been resolved quickly. Paubox is another point of email breaking down, so there have been times our team has had email delays, but this is true to any additional product on top of Google Workspace. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Our email needs to be HIPAA compliant, and Paubox offers a nearly seamless way for both internal and external recipients to easily access emails. We also need improved incoming email security, and through their products like ExectProtect, we can catch issues before they cause bigger problems. Review collected by and hosted on G2.com.

RD
Operations Manger
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Paubox?

Paubox helps keep our communications safe and HIPAA compliant. As a medical facility, patient privacy is our top priority. Paubox makes sending encrypted messages to our patients and partners easy, without a second thought. The system's flawless integration into our workflow and great customer service made the setup effortless. The price point was reasonable and well worth the time it has saved for staff. I highly recommend Paubox for any organization looking for a hassle-free solution for their email encryption needs. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

It's so easy, that I have to show staff the test email to my personal email address to prove the email going out has been encrypted. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

We are able to communicate PHI to our patients without worrying about extra encryption steps. Before Paubox, staff had to go through several steps to make sure each attachment was encrypted before sending it out. Sometimes they would have to walk the patient through how to retrieve or open the encrypted documents. With Paubox, it's as easy as sending a regular email. Review collected by and hosted on G2.com.

CM
Founder and Psychotherapist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Paubox?

Paubox' customer support makes it so easy to integrate . I love it that if I am having any problems with sending and receiving emails from my business email, someone from Paubox is there to figure it out. I am a therapist, not a tech person. Figuring out DNS records is not in my wheelhouse. With Paubox, help is only an email away. Further, they are happy to hop onto a zoom meeting to walk me through any needed changes to hosting records. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Paubox is not cheap, I guess. But peace of mind is pretty valuable. I say they are work the equilvalent of two or three sessions per year. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Ensuring I am HIPAA compliant. Resolving any email delivery issues. Offering forms for embedding in website or sending via email. Review collected by and hosted on G2.com.

MB
Psychotherapist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Paubox?

I like that I don't have to change anything I have been doing and now all my emails are HIPAA compliant. Such a relief. Plus no pain in the butt wierd log ins to make the messages encrypted. I have been looking for a seamless solution for 2 years to this problem and am relieved to have found Paubox. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

It's a little pricey, but the big discount on the first year made me willing to try it and I'll probably continue to use it even after I have to pay full price next year. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

I have to correspond with other medical and treatment providers constantly and being able to send them a message via email and not have to play phone tag because my email is not encryped is such a time saver. Also, I don't want to have a wierd confusing email address or make people use log in codes to access my encrypted emails. I just want my emails to be safe and this makes it a no brainer. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Paubox?

I love that when using Paubox I don't have to do too much extra in order to get my email to be compliant for our industry standards. Once it is hooked up, it is totally set in and forget it. Additionally, it is cheaper than I previous service that was much more involved, and complicated. When I needed help setting up the technology, I received a super helpful customer support person. We use the secure emails every single day for every email. I'm seriously impressed with how easy it is to use. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

The downside of Paubox is the set up is best suited for someone that has a technology background or at the very least feels comfortable following tech instructions. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Paubox allows me to send secure emails without having to think twice about the process. It allows me to be much quicker in my communication with clients. Review collected by and hosted on G2.com.

BW
Director of IT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about Paubox?

Easy to set up, easy to administer. So far I've had no complaints from anyone that is setup in the system. I've been with them for a couple years now. All parties satisfied! Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I can't say I've had any serious issues at all. There have been Rare companies that won't let Paubox emails through because of the filtering systems they have. Review collected by and hosted on G2.com.

Recommendations to others considering Paubox:

Look at reviews of competition. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

We no longer have to worry about encryption for PIII. It's great that we just assign those that need it to the service and it's basically done...no extra work on their end and we can breathe easy knowing we're protected. Review collected by and hosted on G2.com.

JW
Owner/Orthodontist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Paubox?

Paubox has been a breeze. Implementation was simple. There has been no need for consistent customer support because there has been no issues, but they are always responsive with any questions. We utilize the technology every day in our dental practice for securing our emails. It has integrated seamlessly with our current email workflow. Very robust. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

N/A. We've had a great experience with Paubox. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Paubox is helping stay HIPAA compliant within our dental office - protecting us and our patients. Review collected by and hosted on G2.com.

BG
IT & Data Support
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about Paubox?

A price that can't be beat for ten or under users. Easy to setup, seamless for users to use. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Nothing, although if the 10 user plan could be increased to 15 or 20, that would be fantastic. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

We needed an inexpensive, HIPAA compliant email solution for our non-profit. Being able to double our users for 1/3rd of the price from our former solution has been great! Review collected by and hosted on G2.com.

KM
Psychiatric Nurse Practitioner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Paubox?

Paubox is great. As a medical practice, it was previously very cumbersome for our patients to use messaging that required logging in to a separate portal, or using Gmail confidential mode. I am very satisfied with the service and their customer support team is also through and responsive. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Sometimes the encryption fails due to no-reply type of emails - it would be nice if there was a way for the encryption to not apply as we have an auto-reply set up on Google Workspace which triggers encryption, which triggers failure and multiple emails about the failure. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Encryption without having to use extensive log-ins, etc. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Paubox?

Paubox plugs in seamlessly to my Google Workspace so that my clinical emails are encrypted without me having to ask my recipients to open a separate app to access secure messages. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

No downsides I have encountered so far. The upfront cost feels a little high but it's actually very reasonable for the service provided. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Therapy clients want to be able to email me easily without having to log into the electronic health record system. Paubox allows me to easily and quickly respond to them without having to complicate things by going to a whole separate messaging system. This also allows me to set up an away message if I'm not going to be able to respond to emails quickly, which is an important safety feature not currently available in the secure messaging system in my EHR. Review collected by and hosted on G2.com.