Outreach Reviews & Product Details

I like outreach - it has helped us with our SDR team to focus on tasks and cadences, we use it every day and it is in important tool, it is quite easy to use and to set people up. Review collected by and hosted on G2.com.

Outreach support has not been great, our CSM has not been amazing and has not supported with set ups we have here and how to make things work around our current set up - being a large company with different processes, it can be hard for a small team to make big changes that impact the whole company in order for things to work. Review collected by and hosted on G2.com.

I like the sequences, triggers, rulesets. Review collected by and hosted on G2.com.

- They don't have native Hubspot CRM integtration and the current integration is via Hubspot and Hubspot isn't trying to solve the sync issues with Outreach integration on their end and Outreach has no clue about it.

- The Hubspot<>Outreach sync breaks once in every two weeks and it scans through all the records and all the contacts and accounts created during that time will not be synced until the full scan is completed and its affecting BDs productivity.

- Been seeing alot of issues with Outreach recently. The emails fail all of a sudden and we have to keep checking Outreach failure section all the time. It says the email failed due to inbox sync failure. But, other one-off emails go.

- Small issues were unresolved over a period of time like Sequence stats bulk export, emails, emails sent on Admin behalf instead of the actual user,

- Outreach is not meant for small teams with less than 30 BDs and have a Hubspot CRM. Review collected by and hosted on G2.com.

I like the esthetics and functions. I like that it connects to sources like google and salesforce. I like that I can create templates to host emails for outreach & sequences. I much appreciate seeing when, how many times a contact has opened an email and if they have clicked any links. Review collected by and hosted on G2.com.

I would like unsend option for quick edits. I would like to be able to see scheduled emails from the prospect page. The capability to send texts.

This is not so much a dislike but it seems to be an add on that does the same as other platforms like Salesforce and Hubspot.

One of these companies needs to create the all in one that doesn't need the other since they all really do the same thing. Review collected by and hosted on G2.com.

Outreach is really really good for emailing, sequencing, and prospect management. It talks to Salesforce really well as well. The tagging features, call and email insights, and email management features are well fleshed out. With a lot of customizability as well in every aspect. The Outreach support is great as well. Review collected by and hosted on G2.com.

- Invalid numbers still show up as a call task

- Sometimes the importing features give me a headache, and emails don't update when updated in the Lead from Salesforce

- Dialing features are not great, and for high volume teams, this will be a huge lag. Sometimes numbers don't connect, sometimes valid numbers don't dial, and we show as spam 15-20% of the time.

- You have to make sure this is setup well for personalization in emails

- No LinkedIn automation Review collected by and hosted on G2.com.

It does the basics well: Sends sequences, syncs with other martech and has a solid admin dashboard. Review collected by and hosted on G2.com.

The engage product is stagnant. Looks to have the same features, UX, integrations and issues as it had 5 years ago. Frequent requests for a product roadmap or understanding how AI is involved is glossed over by the CS team and the AEs talk grandly about all the featured of the tool - and how industry leading it is - but shy away from demonstrating this. This is confounding. Review collected by and hosted on G2.com.

Outreach syncs well with Salesforce and presents a good way to keep our sales team organized. Review collected by and hosted on G2.com.

Building reports in Outreach is quite difficult and the way tasks function isn't always the best. Review collected by and hosted on G2.com.

Honestly, nothing. The platform is very basic and claim to solve a lot bigger sales problem. Review collected by and hosted on G2.com.

Really bad customer support. Their billing and support portal never logs in. They never reply to emails and during renewals, they forget their customers completely. I am not sure how the company is even running with this kind of service. Review collected by and hosted on G2.com.

I really like the user interface of Outreach. I have used several tools like Outreach in other sales roles and this tool easily has the best interface out of all of them. Other tools are clunky and outdated in their design but Outreach is simple to navigate and use. Review collected by and hosted on G2.com.

I wish there were more ways to filter through tasks. I work in a high volume environment and sometimes it would be super helpful to filter through certain tasks and task types so that I can work them in groups. Review collected by and hosted on G2.com.

integrates well with gmail, ok workflows. basic reporting that is easy to understand. Review collected by and hosted on G2.com.

Outreach is significantly overpriced for what it offers. The platform has a clunky interface and still relies on your own email servers, essentially functioning as an email scheduler with very basic reporting capabilities. Additionally, their agreements are evergreen—automatically renewing annually without alternative terms. If you miss the cancellation deadline by even a few hours (be mindful of their time zone), they enforce renewal for the entire year without any willingness to negotiate. This lack of flexibility makes for a frustrating and rigid customer experience. Review collected by and hosted on G2.com.

I like being able to track when my prospects open my email/number of opens, and creating sequences within the same platform. Very easy to use, I use it daily in my role as an SDR. Review collected by and hosted on G2.com.

I have yet to come across anything I dislike about Outreach. Review collected by and hosted on G2.com.