Easy-to-use interface that puts user-experience and design first. You can tell that it is well thought out stands far and above the UX of many of the competitors on the market. I have tried competitors like Atera who are great price-wise, but it is clear that their focus is on features and getting them out the door quickly. NinjaRMM focuses more on refining the product, creating a great User Experience, and really thinking through deep integrations. I am excited for the future of the product as it grows. Review collected by and hosted on G2.com.
I do wish it integrated with some more robust solutions like Zapier which would go a long way. In addition, it would be great if it had integrations with Help Desks like Help Scout and invoicing software like Harvest and QBO. Some competitors have much more integrated on the help desk front. Much of this would be greatly improved by integrating with something like Zapier though. Mac management could be improved as well, though, it was explained that it is now a large focus. Review collected by and hosted on G2.com.
Video Reviews
Amazing Product for MSPs and POWERFUL tool for Local Shops
1,904 NinjaOne Reviews
Without NinjaOne, our work as an MSP would simply not be possible. Over the years, I’ve tested several other RMM platforms – some looked promising at first, but none matched the reliability, simplicity, and support I get from NinjaOne. That’s why I always came back. After nearly five years of daily use, we’ve had zero outages and no major issues. Integrations work flawlessly, and the pricing is transparent and fair. Minor display bugs have occurred occasionally, but they’ve always been fixed quickly and professionally. The account managers are truly world-class: responsive, proactive, and genuinely interested in feedback, which they carry straight to the product team. It really feels like working with a partner, not just a vendor. Review collected by and hosted on G2.com.
The interface could be more intuitive in some areas, and additional built-in tools like the ticketing system and asset management module still have room for improvement. The good news is that both are already on NinjaOne’s roadmap and are actively being developed. Review collected by and hosted on G2.com.
Most helpful about this tool is that u can Update/Upgrade several PC or server with ease. Even if there are unsupported thrid-party-applications you can simply install the newest Updates with this tool on multiple devices at the same time! The Customer Support is really, really good. I use this tool almost every single day. I cant think of not using it and I am asking myself how I did the work before I got to use NinjaRMM. The Integration and implementation is also very simple. Review collected by and hosted on G2.com.
It`s hard to get through the menu but once u got it, its easy to find the important settings. Review collected by and hosted on G2.com.
NinjaOne has been my endpoint management tool for the last 2 years now, and where it was then to now is lots of improvement, added features, and seeing a company listening to the feedback of its users. NinjaOne delivers on its promise of being the one-stop shop for MSPs or internal IT teams that need a tool to manage hundreds to thousands of devices. It comes with a lot of built-in functionality but is also customizable to fit your needs and environment. What I like the most is seeing a public roadmap of features on the way and a way for users to request features or changes in the platform. I use the MSP Pro with mobile endpoint management, SentinelOne as an EDR/XDR they partner with, and recently added SaaS backup, completing an important stack within one vendor. Some might say don't put all your eggs in one basket, but it doesn't apply here, seeing how great their systems work now and the continuous improvements we get throughout the year. All in all, the platform is straightforward to use. The dashboards get the right information front and center without being bloated. Whenever I have an issue, customer support response times are quick and resolved relatively quickly. Review collected by and hosted on G2.com.
There is not a lot to dislike about NinjaOne, but I believe the awaited product was a PSA integrated into the platform that just entered public beta with only QuickBooks Online support. So, only because it's early on, and this may be very important for those who want an integrated PSA from Ninja, I say give it some time to evolve. There's no doubt it will be an excellent product once it's fully released. Review collected by and hosted on G2.com.
Support has been a great help when I need something. I don't have to wait hours or days for a response, and the help that I get is descriptive and friendly. A new feature that has been added is the ability to see a device's warranty. This means that I don't have to go to a separate site or a personally maintained list; I can look at warranty information straight out of NinjaOne.
There have also been improvements to NinjaOne's MDM solution. It keeps evolving and making it easier to manage mobile devices that can easily get out of IT control quickly. With Android and Apple devices, you can now track them using GPS location tracking. We often will lose devices in the seat of a truck or in warehouse racking. Location tracking helps narrow down the location of the device to within around 10-20 feet. Ninja continues to add to the platform, and that makes my work life easier. Review collected by and hosted on G2.com.
NinjaOne reporting could be better. I would like the ability to create a custom report with a wizard experience to collect specific info about a list of devices in a specific location or organization. Review collected by and hosted on G2.com.
Easy to use interface for RMM, endpoint management, patch management, MDM and enterprise IT management with responsive support staff if ever needed. Quick and easy to implement and integrate with a variety of systems. Easy to check in and manage deployment schedules for daily or weekly deployments. Also easy to view and edit local registry, files and confirm software versions on the endpoint. Review collected by and hosted on G2.com.
The included reports could be more customizable. Review collected by and hosted on G2.com.
Been using for years now and still getting nice updates.
Easy to implement, easy to use, customer service has been great even on features that are not fully supported. We rely on it everyday and it has been great at integrating with other services. We like the features that are included with it.
The remote feature is super helpful, patch management works great. I think the newer ninja remote application has been way more reliable. Getting quick up to date info on an endpoint saves so much time for us. Review collected by and hosted on G2.com.
Ticket system is very basic could use a few improvements. The reporting is a little bit difficult to work with and is very basic as well. For small shops I think its great though, they added a new feature which finds similar tickets and that has been really nice. Review collected by and hosted on G2.com.
NinjaOne is our go-to platform for managed and co-managed IT.
We use NinjaOne across the board — for fully-managed, co-managed, and even self-managed customer environments. It's central to how we handle steady-state operations, security posture management, OS and third-party patching, automation, and integrated ticketing.
The interface is clean and easy to navigate, which makes it ideal for both our internal engineers and customers we support in a co-managed model. Automation and scripting are rock-solid, and the platform integrates well with the rest of our stack.
Security and alerting are proactive and reliable, which helps us stay ahead of issues before they hit production. NinjaOne has helped us streamline operations, reduce overhead, and scale our service delivery efficiently.
Support is responsive and technically sharp. Overall, NinjaOne has become an essential part of how we manage customer environments day-to-day. Review collected by and hosted on G2.com.
Reporting is one area where NinjaRMM still lags. The built-in reports provide basic visibility, but customization is limited. I’d like to see more flexibility — the ability to drill down, filter by asset or site, and generate tailored reports for different audiences. Better reporting would make it easier to deliver meaningful insights to both technical teams and business stakeholders. Review collected by and hosted on G2.com.
The speed and quickness to move around in the User Interface is quite refreshing and seems to be a core value to the product. Our migration was from another well established RMM, and the customer support we received along the way was invaluable. The system is also easily approachable on otherwise typically complex topics - scripting primarly. We were able to integrate several nested policies with minimal effort. So far the account management team as well as the technical support teams have been helpful, quick to provide resolution and be helpful overall. It integrates very well with our PSA and EDR software. The Ninja Remote capabilities are also feature reach. Our initial impressions and continued daily use continues to be positive. Review collected by and hosted on G2.com.
The reporting feature is a bit lackluster. Review collected by and hosted on G2.com.
Easy to Deploy and implement and integrate into our systems from startup, and gives super detailed information. It saves us a lot of time because we are spread out over 75 locations and can remote in to help our employees!
I use this daily to complete taks and take care of our employees.
Most Recently - it has helped us to take care ofa lot of automations and I have bene able to use their powershell Scripting interface - which has been awesome.
Their customer support is also par none and I love how fast they get back to us! Review collected by and hosted on G2.com.
It's missing a few features that would be nice, but their mobile app is probably needing the most help. However I can log into computers with it. Offline equipment is also not as easy to add - but can be done. They are working on imporving this and I have seen improvments over the past year. Review collected by and hosted on G2.com.
NinjaOne continues to expand functionality, and we're excited to see some new script offerings to help support our fleet transition from Windows 10 to Windows 11. Review collected by and hosted on G2.com.
While this solution does have a cost, which is based on the number of end-points in use, we've found it to be a relatively reasonable cost considering the efficiencies it has driven within our IT department. NinjaOne staff are easy to deal with when it comes to billing inquiries. Review collected by and hosted on G2.com.
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