Network Solutions Reviews & Product Details

I have worked in marketing and on websites since the late '90s, and I have not encountered any positive aspects with Network Solutions. Review collected by and hosted on G2.com.

Our experience with Network Solutions has been frustrating due to their outdated CMS, which seems stuck in the early 2000s with limited capabilities like responsive design, video embedding, and SEO-friendly page formatting.

Adding to the frustration, Network Solutions charges a $60 fee (approximately) just to look into technical issues with our site, which is disappointing given their lack of proactive support.

Their customer service, especially via chat, is incredibly slow, often taking over 5 minutes to respond between messages.

Overall, our experience with Network Solutions has been marked by outdated technology and poor customer service practices. Review collected by and hosted on G2.com.

Being able to have them host our website location and the email service Review collected by and hosted on G2.com.

The worst communication and follow through anyplace in business. If you ever really need real account admin/primary help you will be placed in a endless merry go round of helplesness. Review collected by and hosted on G2.com.

Nothing at all. Their business model and practices are way outdated. Their pricing structure is absolutely ridiculous like it should be illegal to charge that much for a domain let alone they charge a fee just for domain forwarding!? I didn't think there could be a worse company than GoDaddy or HostGator but Network Solutions just may have them beat. I will say their customer support does answer rather quickly but aside from that this company has nothing going for them. Review collected by and hosted on G2.com.

Everything. Practices outdated. The backend dashboard is outdated and not user-friendly. Their pricing model is utter nonsense. I don't know who in their right mind would ever pay these prices. They charge for every little thing and then hold your domains for ransom when you want to try to transfer them away to another provider. Review collected by and hosted on G2.com.

There is nothing to like about network solutions. Review collected by and hosted on G2.com.

They are expensive and have zero help in their customer service. You will be lied to to get you off the phone. Transferring domains off of their platform could not be harder and they do everything they can to hold you hostage. Review collected by and hosted on G2.com.

Nothing really. They did maintain my inactive web domains. Review collected by and hosted on G2.com.

I retired and wished to cancel ongoing payments for web domain names. They made it incredibly difficult online, necessitating a call to Customer Service. After some negotiations by phone, I was told that my credit card payment WOULD BE REFUNDED and asked to take a survey. Since I thought my request had been granted, I gave a positive review. The next day, I received an email that I would NOT be receiving a refund. Total FRAUD Review collected by and hosted on G2.com.

I honestly can't think of one. I am not happy, nor have I been.

I wish I could make a list of things that I compromise on, but, it certainly does not make it easy. Review collected by and hosted on G2.com.

To start with, I am agog at the failure of an updated Help menu. It has been the same "manual" that offers no contact number, no examples, and no alternate choices when looking for a SOLUTION to my NETWORK issues. Review collected by and hosted on G2.com.

literally nothing. Speeds are terrible, support is worse. Everything that is free and a click on literally any other host, is wildly expensive. For example an SSL, free with almost any host, is nearly $100 per year. Review collected by and hosted on G2.com.

their support will take hours if not days to actually reply. the people on the chat are trained to lie to you (an employee actually told me this straight out). They have actively destroyed my site, and are dodging calls and chats to fix it. after i paid them $100 for a service i later found out was $15/mo and free for the first month. Review collected by and hosted on G2.com.

Easy interface to buy domain, easy management of domains purchase, chat Review collected by and hosted on G2.com.

I advise anyone sane to avoid doing any business with this company. To say it's a fraudulent company would be compliant, considering the way this company manages itself.

First, we purchased a domain more than 20 years ago, which was dear to us and our business. Due to an unfortunate mistake, a finance department official canceled the domain renewal charge (because we were not able to recognize the charge in the billing statement which was network solutions' fault) . As we realized that we called the network soltuins and settled the amount of money, we owned them. However, the domain did not appear in our account. I tried to contact chat support which are completely incompetent. If you have chat support, they should be able to solve all problems and not tell you to call the call center. Thereafter I called the call center and after being transferred for 5 times (and waiting over an hour and a half) they told me the domain name need to be "redeemed," and I have to pay 350 USD for it. This is total nonsense. This is a scam company. The matter has been transferred to our legal department which are going to settle it in a court of law. I hope nobody will ever do business with network solutions!!! Review collected by and hosted on G2.com.

Its free; use to be tolerable; it's not now; don't get started with it Review collected by and hosted on G2.com.

It's worse than aol ever was 25 years ago Review collected by and hosted on G2.com.

There's nothing I can say good about Network Solutions. Their customer service is the worst to deal with, and their products always give us problems.

In comparison with competitors, NS has fallen down a rung or 6.

I am planning to move to a different provider very soon. Review collected by and hosted on G2.com.

Network Solutions used to be a great company to deal with and had an excellent reputation.

Unfortunately, as of a couple years ago, customer service has declined to long wait times and never reaching full resolution of your issue.

Every time I order an SSL certificate, I complete all of my processing. Still, they fail to achieve their portion, meaning I must wait weeks before I realize the certificate will not be issued despite all validation passing.

Calling them and waiting on hold for hours, they push a few buttons and I get the certificate.

The following year - rinse and repeat.

They do not care. Review collected by and hosted on G2.com.